Best experience ever! Matthew & Rooz were amazing from start to finish. I wasn't able to sign my paperwork the same day, so he went above and beyond by bringing the documents and my vehicle directly to me. That level of customer service really stood out. I've now purchased two cars from him, and both experiences were incredibly easy, smooth, and hassle-free. He got me great deals, and everyone at the dealership was professional, friendly, and welcoming throughout the entire process. I almost never leave reviews, but this experience deserved one. If you're looking for an honest, knowledgeable salesperson who truly cares about his customers, I highly recommend asking for Matthew. Thank you for making the entire process so simple and stress-free! read more

My husband and I have owned four Kia vehicles over the years, and our experience with the new Kia of Tustin dealership was truly outstanding. From the moment I arrived, everyone was friendly, professional and genuinely focused on customer service. The service was completed promptly, the cost was surprisingly reasonable, and there was absolutely no pressure to purchase unnecessary services. In fact, it was just the opposite. I asked about paying $225 to update my navigation system because it occasionally has a mind of its own and tries to send me on the scenic route! Isaiah immediately told me not to waste my money because I could easily do the update myself, and he even offered to show me how. It's refreshing to meet someone whose first instinct is to save the customer money rather than sell them something they don't need. The dealership also goes the extra mile in other ways. If you need transportation while your vehicle is being serviced, they'll arrange an Uber. Instead of making customers wait while every serviced car goes through a wash line, they provide a complimentary car wash gift card so you can have your vehicle washed whenever it's convenient for you. I thought that was a thoughtful and efficient idea. Honest, knowledgeable and customer-focused service like this is becoming increasingly rare. Kia of Tustin may be a newer dealership, but they have certainly earned our trust and our future business. A special thank you to Isaiah for his integrity, kindness and exceptional customer care. He is a wonderful ambassador for the dealership. Highly recommended! read more

We recently visited Tustin Kia while helping my mother-in-law look for a new car. Having visited many dealerships over the years, I can confidently say that Ashley is by far the best salesperson we have ever worked with. She was warm, friendly, humorous, and made our time there truly enjoyable instead of tedious. Her thoughtful approach left a lasting impression on all of us. Both my wife and mother-in-law absolutely loved her! My father-in-law currently drives a Lexus, but he plans to check out Kia for his next car simply because of how impressed we were with her service. Ashley easily deserves a 20 out of 10! The dealership itself is also outstanding. Instead of sitting in a cramped office, we had our consultation in a open, comfortable cafeteria-style space on the second floor. It felt almost like being at a resort. You can really tell how much thought went into making the customer experience as relaxing and pleasant as possible. read more

I made the long trek to Tustin from Ventura County and it was well worth it! From my first contact with Joanne on the phone, it was fabulous. She was matter of fact, friendly etc. Then the sales mgr Johnny Madrigal-was great on phone as well and Today I bought the car. Ayden was extremely helpful showing all the high tech features to the Carnival. Washington the finance guy was so thorough explaining great options to protect my vehicle. This dealership experience was top notch! Make the drive from wherever you are! Thank you again Tustin Kia for working with me and helping me get my dream car! read more

Tustin Kia - 2026 Kia Carnival EX V6! - Auto Repair Near Me - Tustin, California

I had a great experience at Tustin Kia purchasing my new car! My sales rep Danny did a great job of finding the car I desired at the price I hoped for! The entire process was simple. We prepared a little bit before my arrival to make the process as quick and easy as possible. I didn't have much of a wait, but my little wait was relaxing in their big beautiful waiting room with water, coffee, and snacks available! Danny walked me through how to work with my new car and gave me some great tips on set up. Danny truly made the experience easy and satisfying start to finish! I love my new car. I would recommend Tustin Kia! read more

Tustin Kia - Auto Repair Near Me - Tustin, California

Excellent customer service by Yasmine while at their service dept today. My trip from covina to Tustin is simply well worth it. Mr. Patterson, you have a great crew read more

Leo helped us find the exact vehicle we wanted. He answered all of our questions, and helped us get a good deal. Great job Leo! These 5 stars are for you! read more

I had an appointment to get my car key programmed. Over the phone they had told me it would take 20-30 minutes. When I arrived in person they told me 60-90. I was frustrated because I had somewhere to be, however Jhordan (service department manager) promised me he would do his best to speed things up. He came through and I was out there before the projected time. Appreciated his help and recommend Tustin Kia. read more

After looking at several dealerships i came to Tustin Kia. At a couple of the other dealers, they had 9K dealer markup on the Sportage. Not the case at Tustin Kia. It was the best car buying experience i have ever experienced. No pressure to buy extras Shout to Damian for his excellent service as well as the other staff i met here. It was well worth the drive. read more

Tustin Kia - 2026 Kia Sportage - Auto Repair Near Me - Tustin, California

I had been looking for a car for a few weeks and decided I wanted to buy a 2026 Kia EV9, so I looked online at different Kia dealerships to see where I could find the best deal. I found a few that offered a similar price Kia of Irvine, Kia of Tustin and Cerritos. I live closer to Tustin so I decided to go there. Nowadays if you go online many dealerships have the exact price details and breakdown online, I assumed it was to add transparency. I get to Kia of Tustin and had to sign in at the kiosk which was weird, usually sales people approach you before you make it to the front door. My salesperson was Keyvan Riazati, I told him I just wanted to test drive the EV9 so we do. During the entire test drive he was on his phone, he wasn't listening to me ask him questions so I had to repeat myself and he seemed to overall be disinterested in his job and didn't know anything really about the car. At this point I should have asked for another salesperson but since it really didn't matter who sold me the car because I already knew the price from the website. Anyway we go upstairs to start the paperwork. I have a very high credit score so I knew there would be no issues with that. I leased the car as I would recommend most people do with an electric vehicle. He brought back the payment summary and it was nearly double of what it should be! $1,167 instead of around $700 based on $0 down and their numbers were based on 10,000 miles a year. The $700/month online is based on 12,000 miles a year and it was still substantially lower. I'm very good at crunching numbers so I did some mathband reviewed the summary. The dealer suddenly changed the Residual to me $7,000 less than it was online for the same exact car. This is a very shady tactic that you all should be aware of. The residual is the estimated value of the car at the end of the lease term, this matters because the lease payments are based on the current value minus the residual. So a lower residual means a larger lease payment. I noticed this immediately and questioned Keyvan about it and he knew I knew what he was trying to do. Very shady and disrespectful behavior. They talk about buying a car and being part of the Tustin Kia family but at least Keyvan wasn't very forth coming. I showed him on their website the car and what it showed the residual as and also the dealer discount listed and he goes to "talk to the manager". He comes back and wow the price suddenly drops down to the $700 it should have always been! I asked him what happened and why the price was so different and he literally had no response. The sales manager was Donald Smalley, I'm not sure which one of the two is doing things like this but it is very wrong to clearly list the price breakdown on your website and have such a massive difference like this. Once confronted with this they ended up changing it to what it showed on their website. Was this a gross negligence or intentional scam, I would say it was 100% intentional. These people do this every day, they definitely know the prices, residual values and rebates. Please be aware of this classic car sales scam, do your research know the residual value. It is easy to find online at many dealer websites. Then after this whole ordeal Keyvan fills out his own customer survey, yes he reviewed himself! I didn't realize this until I was going to the documents, super wrong of him because I definitely would have left him a true honest review like I am doing now. To add on top of this all I waited 2.5 hrs upstairs for a finance manager, Keyvan never came back to check on us probably because he already filled out my customer survey for himself. The finance manager was actually very cool and helpful, but Keyvan should be reprimanded for his behavior unless that's just how things are done at Tustin Kia. See attached photos read more

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Annie was amazing! She truly went above and beyond to make sure I got the car I wanted. She listened to what I was looking for, was incredibly patient throughout the entire sales process, and I never once felt pressured. From the very beginning, she told me she would take care of me--and she absolutely did. She made the entire experience easy and enjoyable, and I couldn't be happier. Thank you, Annie read more

Leo helped us with a replacement vehicle and we really appreciated his help. He was personable and made the process an easy one.

Hello everyone, I'll keep this as brief as possible. Some of you might have seen my earlier post about my K5 lease. Me, my wife and 3yo son, and my brother in law who was interested in a Telluride. So, we were looking to lease 2 vehicles. This is coming from a Regional Director of a large textile retailer, who has been in the service industry for 25 years. Either way, I leased a 2026 K5 GT-line Sunday the 9th from Kia of Irvine and my brother got the Telluride. I went to them initially, got a solid deal, but they didn't have the color I wanted, so I just wanted to visit some other dealers to see if I can get a similar deal on a color that I prefer. Went to Tustin Kia and Kia Garden Grove Sunday morning. This post is about the experience we had at the Tustin dealer. We drove there around 11:00, sat down with a sales representative, started discussing what we need, what they can do, etc. We didn't mention the offers we already had. We were saving that for later in the negotiation. We told them the vehicle we need, and what we would like to pay, they came back with some numbers which were around $70 more monthly and only 10k miles. We told them we had shopped around a little and already had an offer for much lower and if they could match it. The lady got a little frustrated and wanted to show our deal to the sales managers. She's like "can you send me that" (screenshot) and I told her I'd rather not share it, but they are free to look at it on my phone. She disappears for about 5-10 minutes, then comes back with a sales manager named JACQUES MOSBY. Yes, I'm dropping his name because this gentlemen ruined our experience in about 2 minutes. He shook our hands, sat down and (very condescendingly) explained that this was the best they could do. He was very aggressive in his demeanor for some odd reason. He kept referring to the vehicle as "the GT", when we were negotiating a GT-Line. When I tried to explain how we were negotiating a GT-Line and not a GT, he just kept talking over me and cutting me off. My brother also stepped in and Jacques just wouldn't let us speak. He eventually said "alright I'll just shut-up and let you guys get out what you need to get out," again in a very condescending way. I had to ask him why he was being so aggressive, and he explained how he's been doing this for 40 years and I thought to myself, this guy has been doing this for 40 years, and he's still a Sales Manager at a car dealer. I'm a 42 year old man, with my wife and child, and my brother is 52, being talked to like we're toddlers being disciplined. My wife had to actually remove herself and my son from the environment. He then looked at our offer as if he's seen it for the first time, started insulting the Irvine dealer, the way they put things down on paper, the different color pens they used for each stage of negotiations, etc., and said "I don't even know what I'm looking at" as if he's looking at Einstein's Theory of relativity. Then he said "anyway, this is the best we can do," basically telling us to fuck-off. We said thank you and he left the wobbly, broken table. I had to get some words out of my system, So I went to his office and we exchanged some more words. Then we went back to thank the woman that was originally helping us. She was visibly shaken, as were we. She tried to calm us down, not knowing what else to do. I asked for his name, and told her they'd be hearing about this online. She tried to convince us not to do that, but rather speak to their GM. Which to me would be a waste of time, since they are obviously clueless and harboring employees like this. In the end, we drove back to Kia of Irvine and leased two vehicles. Long story short, Tustin Kia doesn't deserve your business, meanwhile Kia of Irvine was one of my best purchase experiences. read more

Came in for a simple oil change but was treated with exceptional service by the service staff. Specifically Jhordan . He was extremely hospitable and even offered me a Uber to grab some breakfast near by instead of me walking . I will definitely only be doing my service here and asking for Jhordan . Also the waiting lounge is very cozy with a nice view to pass the time . Thank you Tustin Kia service team read more

Tustin Kia - Waiting area - Auto Repair Near Me - Tustin, California

We shopped at Norwalk Toyota and the salesman was a joke, wasted our time and didn't think we were buyers. We decided to go to Patterson Kia (Tustin Kia) and Leo, who was a new salesman at the dealership (but very experienced and knowledgeable), spent his time and helped us with our Van. Denise, the finance manager, was able make the payments affordable and she was very helpful getting the purchase completed. All in all, the experience was positive, and we love our new van. read more

Annie from Kia helped my friend Gina get a car this weekend, and Annie was so great that it actually makes me want to get a car from her. Thank you Annie for making us all feel like you are family! read more

I wanted to share my positive experience at Tustin Kia. Damian was excellent throughout the entire leasing process and ensured I received the best price possible. I shopped around at several other locations, so I truly appreciate the competitive deal he secured for me. He was friendly and professional, making the overall experience very pleasant. I am thrilled with my new Sportage Hybrid. read more

Had a fantastic experience purchasing a new Kia Sportage, Rooz was great to work with and I highly recommend him!

My experience at Tustin Kia was top-notch from start to finish. Danny, my sales rep, assisted me in purchasing a used vehicle. From the time I arrived, Danny was warm, professional, overly helpful, and fun! I never once felt rushed or pressured while I took my time examining and driving the car. Danny stayed with me throughout the entire process and went above and beyond to make the experience special, since this purchase was a surprise for my daughter. The finance experience with Washington was a breeze, and I appreciated his up-front approach and engaging demeanor. I normally dread the car-buying experience, but Danny and Washington were both a class act, and I would not hesitate to recommend Tustin Kia (and Danny and Washington) to anyone looking for a friendly, professional, and hassle-free experience. Thank you! read more

Thanks to Ashley and the entire team at Kia of Tustin. The experience was efficient and we got a great deal on the vehicle that we really wanted. With Ashley's kind, friendly and professional demeanor, the experience was easy. All of our questions were addressed and answered. The new showroom is just gorgeous. We felt weclomed and valued as new customers. read more

I came into Tustin Mazda at my lease end to trade in and buy another Sportage Hybrid Plug In. Tommy assisted me with the process and it was a delightful experience. He showed me all the features of the new car including new features which are so great! Thanks Tommy. You're the best. Donna C read more

My wife and I recently purchased a 2027 Telluride. Ashley Madrigal was our sales consultant. We cannot say enough about the excellent service she gave us. Ashley took time to show us all the features on the vehicle; we were impressed with her knowledge of the vehicle. She has been there for every question and concern we have had from the beginning and even now. The experience at the dealership was friendly and comfortable. We were not pressured at all. We are extremely happy with our purchase and the entire experience. read more

Took my '22 Telluride in for recall notice corrections and boy was it a pleasant change to past experiences at other dealerships. I made a 10am Sat appt, took it in, they had a loaner ready for me and I was out of there in less than 5 minutes! Talk about respecting a persons time! My Kia service advisor Yasmine was great, drama free and simple. All this for ZERO dollars. I am sold, any problems or service and these are my guys, HB Pros can play and toy with another guys time as far as I'm concerned. If you are like me and had some less than stellar experiences with another Kia service dept. do yourself a solid and just go here. read more

Annie is the best she was super easy to work with and genuine. Definitely the only one I would go to for a car. Thank you Annie for making car shopping enjoyable! Best Kia I've ever been to! read more

They were great! Particularly, I point out the service of Jhordan Borla who was a pro and communicated with clarity and excellence. Thank you Jhordan! read more

Me and my husband have been shopping around for cars and ended at this Kia location. I just want to start saying how beautiful the location is. Tommy was the person that helped us out, He was super nice and knowledgeable about the cars. He took the time to show every single car that caught our attention. we felt super welcomed. They were transparent about the pricing and that was also a green flag. Didn't ended up getting a car today but definitely going back next week. In addition they have an awesome coffee machine! I would definitely recommend this dealership if you are looking for a car. Thanks Tustin Kia for the great experience read more

Ashley Madrigal was super helpful and responded to our inquiry immediately. The whole process of purchasing our vehicle was smooth and straightforward. No games or pushy sales tactics, just honesty and transparency. The entire staff was friendly and the facility was modern and immaculately clean. I highly recommend Tustin Kia. read more