I want to acknowledge Manny Zecena for helping me with my first-ever car purchase. He made the…read moreentire process smooth and stress-free from beginning to end. He was straightforward, honest, and took the time to answer my questions without making me feel pressured. I truly appreciated the respect, professionalism, and hospitality he showed throughout the experience. Everyone was friendly, professional, and made my first car-buying experience a great one. I highly recommend this dealership!

This was my first time visiting a dealership to purchase a new car. I appreciate Charles Pelser for…read morebeing very kind and helpful in explaining clearly. Although I did not make a purchase this time, I had a positive experience overall. When I am ready to purchase a Mazda in the future, I would definitely like to work with Charles again.

The online communication was exceptional. Mo was the service specialist that assisted me, was…read moregenuine and was very transparent with the process of the sale. I highly recommend Tustin Toyota

We had a great experience purchasing our new Toyota RAV4 from Tustin Toyota.  From start to finish,…read morethe process was pretty smooth.  Tarek was wonderful to work with throughout the sales process. He was knowledgeable, patient, and never made us feel rushed or pressured into making a decision. They didn't have the exact color we wanted in stock, Storm Cloud. So we reserved one, and to our surprise, it arrived earlier than expected! Nathan in finance made the paperwork process easy to understand and efficient. He took the time to explain everything clearly without pushing unnecessary extras, which we really appreciated. Overall, this was a positive car-buying experience. Thank you, Tarek and Nathan, for helping us get our new RAV4 Plug-in Hybrid!

5-star experience! Nasser Naderi our representative was extremely knowledgeable, friendly, and…read morepatient. They answered all our questions without any pressure and made the entire buying process easy and enjoyable. Excellent customer service from start to finish. Highly recommend!

Subject: Regarding Invoice C28501 and Service Experience - 2021 Lexus NX 300…read moreDear Mr. D'Amato, Thank you for your response. I appreciate your time, but I cannot accept the justification provided for this charge. For the past 5 years, I have been a loyal customer of Newport Lexus. I have the utmost respect for your leadership, and one of the main reasons I plan to buy my next vehicle from your dealership is because of Fred Mahjoob, who is an absolute gentleman and a top-tier professional manager in your sales department. My long-standing trust in your dealership is built on that foundation. However, loyalty should go both ways. In this specific instance, the advisor in the service department did not offer me transparency. I came in for a standard oil change, which typically costs around $70. Instead, a full, bundled "24-Month/20k Service Package" was performed and billed at $370 without any clear upfront explanation of alternative options. Learning after the service is completed that I was charged $370 instead of a simple $70 oil change due to unneeded add-ons is not a fair business practice. While I will continue to do business with Newport Lexus and buy my future cars here because of professionals like Fred Mahjoob, I expect better transparency and fairness from your service team. A loyal customer should never leave your facility feeling taken advantage of. I hope this feedback helps improve the communication standards of your service department. Sincerely, Bahador

Just wrapped up my EQB lease buyout with Mercedes-Benz of Foothill Ranch and wanted to share a…read morequick shoutout to Katie Kieu. She was genuinely easy to work with--no pressure, no hard sell, just straight and transparent the whole way through. From the start, she asked what was most important to me, and I told her I wanted to maximize savings. She delivered. Before meeting with her, I had already checked numbers with another dealership (Mercedes-Benz of Temecula), so I had a solid baseline. Katie was able to come in noticeably better by walking me through different options--like skipping certification--and whatever else she worked behind the scenes to make the deal stronger. Overall, the process felt straightforward and efficient, which isn't always the case with lease buyouts. I'm very happy I chose to work with her, both on the original lease and now the buyout. If you're looking for someone who communicates clearly and focuses on getting you the best outcome, I'd definitely recommend reaching out to Katie.

This was one of the most frustrating and disorganized car-buying experiences I have ever had…read more On Saturday, I test drove a used vehicle and discussed pricing with the dealership. I told the sales team I wanted to think it over and would provide a decision the following day. On Sunday, after several conversations with the sales representative, I informed the dealership that I was interested in moving forward. I was informed there was an out-of-state buyer interested in the vehicle. However, I was also told to come to the dealership because they were still willing to sell me the car, and that I would be given priority as a local buyer. Based on those conversations, I drove approximately 30-40 minutes to the dealership with my family expecting to complete the purchase. When I arrived, neither the vehicle nor the paperwork was ready, and nobody could give me a straight answer regarding whether the car was actually available. Management and the sales staff appeared to be trying to determine which deal was moving forward and whether the out-of-state transaction would be approved. After sitting around for approximately 40 minutes, I left frustrated and annoyed. The sales representative had specifically told me the vehicle was available, for sale, and that I should come in. Prior to my visit, I was also asked to complete a credit application and provide my driver's license and proof of insurance. At that point, my simple question was: Is the car sold or is it not sold? Unfortunately, nobody seemed able to answer that question. The experience made it clear there was a significant lack of communication and coordination within the dealership. My frustration is not that another customer was interested in the vehicle. Cars sell every day. My frustration is that the dealership continued moving me through the buying process, collected my personal information, negotiated pricing, encouraged me to come in, and had me bring my family to the dealership despite not having a clear answer on whether the vehicle was actually available for purchase. After I left, the sales manager contacted me and apologized, stating there had been a miscommunication. He told me he had obtained approval from the General Manager to sell me the vehicle and asked me to return to the dealership. I was told the vehicle was available to me first if I still wanted it. I also spoke with the salesperson by phone later that evening to confirm whether they actually intended to sell me the vehicle. I never received a clear follow-up. The next communication I received was the following day informing me that the vehicle had been sold. At that point, the outcome was no surprise. After spending an entire weekend test driving, negotiating, arranging financing, providing personal documentation, making a lengthy trip to the dealership, and repeatedly trying to get clarity, the dealership still failed to provide consistent communication regarding the vehicle's status. The vehicle itself was excellent. Unfortunately, the buying experience was not. The lack of communication, organization, accountability, and respect for a customer's time was extremely disappointing. Never experienced anything like this in my entire life trying to buy a car. Based on my recent experience, I would not recommend purchasing a vehicle from this dealership. There are too many reputable dealerships and honest sales professionals out there to deal with this level of confusion and miscommunication. If trust, transparency, and professionalism are important to you, I would strongly suggest taking your business elsewhere. My experience left me with very little confidence in the sales process or the information being provided throughout the transaction. Buy from people who value your time, communicate honestly, and treat customers with respect. Unfortunately, that was not my experience here. The way I was treated yesterday was just not the way I would treat my customers if I was in sales.

Worked with us professionally and the sales man George was very helpful and very professional…read more Thank you

BEWARE NEW OWNERSHIP I've been coming to the dealership for more than six years and will never step…read morefoot in here again!! On 6/3/26 I went to the dealership to look at the dark armor as my lease was up in nine days. That's when the first lie happened. They did a hard credit check and told me it was going to be soft. Bold face lied about the features on the dark armor, which I was looking at to purchase. Customer service was less than accommodating by some of the employees. I felt like I was a number and my time meant nothing. My service advisor Jeff was absolutely amazing and I'm truly going to miss him! With a new ownership, I don't know if you could trust the service department either! Go to Nissan of Irvine that's where I purchased my 26 Nissan rogue platinum edition $1,750 down and $350 a month!! Not the crazy $4000 down and $450 a month for a bottom level car that didn't have any features.

I am so happy to purchase my Lexus SUV @ Tustin Lexus with sales associate Mr Youssef Al-Moussawi…read morewho is very patient and professional to explain Lexus features in the car, easy to negotiate the price and especially I didn't feel to be pressured to buy the car. That's a excellent salesman. I highly recommend Youssef to any car buyers at this Tustin Lexus!

I had a wonderful experience purchasing my car from Tustin Lexus. I highly recommend Savannah, who…read morewas incredibly personable, straightforward, and worked diligently to secure the deal I was looking for -- all without me having to step foot into the dealership beforehand. This was especially valuable as I was comparing options and shopping around for the best deal. The entire team was professional, efficient, and respectful of my time. I was in and out of the dealership with my new car in less than two hours! There was a small hiccup during the final pickup process, but Savannah and her team handled it with honesty, transparency, and quickly provided a satisfactory solution. I truly felt valued and appreciated as a customer at Tustin Lexus. I highly recommend Savannah to anyone looking for a seamless, stress-free, and enjoyable car-buying experience. :)

Huge shoutout to Alex Chavez for helping me score my 2018 440i Gran Coupe! The entire buying…read moreprocess was smooth, transparent, and completely stress free. Alex went above and beyond to make sure I got an amazing deal on the exact spec I wanted. If you're looking for a hassle free experience with a team that actually knows cars, go see Alex. Love the new ride!

Alex was amazing, had a smooth experience with Creview the other day to pick up a 330i loaner…read more Everything was prepared and ready for me to sign the moment I got there as I was looking for a smooth deal with minimal time spent in the dealership from past experience. This is my second car specifically with this location for BMW and I am very content!

I had a great experience buying my Volvo here. Al Tolentino made the whole process easy and never…read moremade me feel pressured. He answered all my questions and made buying a car by myself feel comfortable. Junior Tapia was incredible after the sale. He took the time to connect my phone, walk me through all of the technology, answer my questions, and make sure I was comfortable before I drove away. Thank you to Issa for making the numbers work and helping me get into a car I absolutely love. Everyone worked together as a team, and the whole process was quick and efficient. I wasn't interested in spending hours at a dealership playing negotiation games, and they respected my time. My only disappointment was my experience in finance with Jeff Chi. I made an informed decision not to purchase the protection/ maintenance plans because I felt they were unnecessary and overpriced for my needs. After I declined, I was asked if I "understood" the importance of these plans. That came across as condescending rather than helpful. A simple "no, thank you" should have been enough. I don't need to justify my decision or prove that I understand it. It felt like a pushy, last-minute sales tactic, and it was the only part of the process that made me uncomfortable. As a woman buying a car on my own, big red flag. No means no. Other than that one interaction, this was easily the best car-buying experience I've had. Thank you again to Al Tolentino, Junior Tapia, and Issa, for making the experience quick and easy. I'm excited to be part of the Volvo family, and I look forward to being a customer for years to come.

Had a great experience at Volvo of Orange County working with Mina. The entire process was smooth…read moreand efficient. I was able to complete most of the paperwork online ahead of time, which made the in-person visit quick and hassle-free. The CPO vehicle looks brand new (w new car smell too), was priced very competitively, and came with a strong warranty. Overall, a straightforward and positive buying experience. Highly recommend Mina and the team if you're in the market for a Volvo.