Frank Pellerin and Audi South Coast are amazing. Simply, amazing. I recently purchased a pre-owned Audi from South Coast Audi. I had the pleasure of working with Frank Pellerin, who from the moment I expressed interest in the car was open, upfront, honest and accessible. Not only was purchasing the car an enjoyable experience, which surprised me, but Frank planned the route to better showcase the car's features and let me test-drive it for as long as I wished. During the negotiating process, Frank and his team worked with me to ensure my time was not wasted and that both parties got a fair deal. Frank routinely checks in with me and makes himself available even AFTER I purchased the car from ASC for any questions and concerns, and in doing so he will always be my first stop for any new car. Frank goes above and beyond. If you're considering an Audi, stop at ASC first. If you aren't considering an Audi, stop in to talk to Frank. The entire industry could learn from his example. read more

This Audi dealership always provides great service. Service: The employees are friendly and helpful, which is nice. Ambiance: The decor inside is very nice. They have comfortable seats if you are waiting. They also offer water bottles. Overall, this a great car dealership with great and friendly service. read more

Audi South Coast - Inside - Car Dealers Near Me - Santa Ana, California

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Five-Star Experience, Thanks Moe! Look no further than Audi South Coast in Santa Ana for all your Audi needs. The facility is great, but the real standout at this location is Moe in the service department. He provided phenomenal, transparent, and fast service today, keeping me in the loop every step of the way and made the whole process incredibly smooth. Thank you, Moe & Audi South Coast! read more

Audi South Coast - Car Dealers Near Me - Santa Ana, California

Couldn't be more disappointed with this dealership and team. Bought a used Audi Q5 10 months ago from a different dealership, brought it to Audi South Coast to have it checked since I had a full warranty for 3 months. 27-point inspection came back clean, no issues with suspension but had engine mounts replaced since it was making an awful noise during turns. Fast forward to next service. Take the car in for 50k maintenance. After 27-point inspection, upper link bushings on both side are "Completely Worn" and badly need replaced ($2k worth of service). Irritating but the 1-star review comes because of the checkout process. Dealership does not take their own website coupon (10% off and 1 free diagnostic hour), even given to the service advisor on drop off. His reasoning- the technician needs paid on something since we didn't fix the other issue Complete ripoff. General oil change is $335.58 with labor and parts?!?? Overall bill of $650+ to get oil change, look at the gas lid door spring (declined to fix - $753), indoor roof light malfunction (declined to fix - $642) and reset a check engine fault (reset fault - $309, doesn't fix the issue, was told if it happens again to bring it back in) Never taking my car to this dealership again. read more

I originally chose South Coast Audi because I purchased two vehicles there, but the real reason I continue to come back is my service advisor, Moe Azizi. Moe is truly exceptional. As many Audi owners know, service can sometimes feel intimidating and expensive. In the past, I honestly dreaded bringing my car in. That completely changed once I started working with Moe. He is transparent, honest, and always makes sure I only pay for what my car genuinely needs, never more. That level of integrity is rare, and I trust him completely. Beyond his professionalism, Moe is consistently kind, responsive, and attentive. He always follows up, returns calls promptly, and makes sure I'm taken care of every step of the way. I can't say enough good things about him. He's the reason I remain a loyal customer, and he truly sets the standard for outstanding service. read more

Kent Chhin was so helpful as we were looking to lease a new Q5 Sportback to replace the prior Q5 lease. He had the preferred model waiting up front when we arrived. Kent made the process so comfortable and smooth until the very end. We were able to get the vehicle we wanted at the price we budgeted for and finance was a breeze! The service never disappoints. We will continue to drive out of our way to Audi South Coast. read more

I brought my brand new Audi ETron GT to South Coast Audi for warranty issues with charging, Apple CarPlay, and braking. The issues are persistent and I even have video proof, but they had the car for less than a day and said they could not figure it out. I asked them to check again, and the next day they still claimed they could not find anything. The loaner experience made it worse. They asked for the loaner back while I was at work, I told my service advisor I could not make it that day, and they still charged me for extra days. On top of that, they gave me an old 2019 Q5 as a loaner for an ETron GT. I have bought two cars from this dealer and expected much better service. I recently went to Fletcher Jones Audi on Bristol and had a way better experience. They were nicer, gave me a newer loaner, and actually took the time to inspect my car properly. I will not be servicing my car at South Coast Audi again. read more

We bought a 2023 Audi SQ5 here. It was a good experience, the price was fair and the vehicle condition is very clean. Kent was the brand Specialist that showed us the car and he was nice and professional on the test drive. We got through the paperwork efficiently. Would definitely go back when it's time again. read more

Audi South Coast - Finishing the deal - Car Dealers Near Me - Santa Ana, California

It's been a while, but I still can't forget what happened at this dealership earlier this year. I had been searching for a red Audi S5 Coupe for months, and this store happened to have one in stock. I visited twice in total. During my first visit, the salesperson Ben constantly complained about another couple he was working with, describing them in negative terms. His attitude felt unprofessional, unfriendly, and filled with negativity. The second time I came back was after receiving a Costco Auto Program email showing an additional discount on the exact same car (the VIN was listed). I went with my wife, used a paint meter to inspect the car, and found that the entire right side had been repainted. We were hesitant about buying it. When I asked about the price, Ben told me the Costco discount didn't exist, so I decided to walk away. As we were leaving, he reluctantly called us back and said he could honor the Costco offer after all, so we sat down to start the process. However, while I was filling out the finance application, my wife overheard Ben in the finance office calling us "poor ass kids" and using other insulting language to describe us. I was furious. I immediately stopped the deal and left with my wife. Even as we were walking out, he still mocked us as "crazy poor kids." That experience was humiliating and completely unprofessional. We ended up going across the street and leasing a BMW from Crevier BMW instead. I don't normally write reviews, but this one left a lasting scar. No one deserves to be treated with such disrespect, especially at a luxury dealership. read more

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These guys do an incredible job pleasing the customer. My car got a flat, a blowout I think. I called my guy J and he set up a loaner for me when I arrived. The paperwork was all done. I arrived and left in an exact loaner to my car that I just left with them. They fixed the tire over night and applied their price guarantee to make sure no other tire shop has a cheaper price. While in the loaner I was sent two videos, one of my car that I just left with them, and second video from the mechanic showing me how he fixed my problem. I returned the loaner that next day. My guy J brought out all the paperwork for me to sign, went to the cashier, my car was washed and waiting for me. I got a cold bottle of water on the way out. Seamless, smooth and friendly are all ways to describe these guys. I have extended my warranty on my Audi to ten years. That is ten years of Peace of Mind. Any problems, call my guy J. He takes care of everything. By the way, My guy J is Jerry. He treats me like a true friend. read more

Audi south coast service is great thanks to Moe Azizi and Lubomir the tech for fixing my Q8 in short time

Beyond terrible customer service in the parts department. I walked in to ask for windshield wipers for my S5. I am given a quote that is nearly 50% higher than a nearby Audi dealership in OC. The gentleman refused to price match and said that this location's profit margin has to be higher and they cannot match a price listed directly on an official Audi dealer website. Also, your phone number listed on the Audi South Coast website for the parts department doesn't connect and says this number is out of service, you might want to fix that. You lost a customer not only for a small part such as windshield blades but also any chance of me bringing my S5 in for service. Will happily take my car to Audi Fletcher Jones. read more

I've bought cars from several dealers and have had good/bad experiences, but Audi is a top brand and we would expect transparency is a key principle. Looking for used Q5, the sales person showed us a few cars and we did a test drive. He then communicated the first of many untrue statements by saying we could get a silver, white or black one of them for our budget. In reality he could not as we moved the desk. Then we had a visit from a manager that immediately was offended at our ask, so we left. Week later we get offer that they can meet our out the door price on the vehicle now. As we ask for offer, it's apparent they can NOT meet the price we asked and instead was just another attempt to get us to the lot to upsell. There were 3 times so far they could not do what they said -- seems really fishy so we are moving on. Just be cautioned to read everthing in detail as they do not have the transparency expected of Audi. read more

FIVE STARS ACROSS THE BOARD! **Yelp Review for Audi Southcoast:** I had an amazing experience purchasing a pre-owned car at Audi Southcoast on 03/19 through Costco's car buying services, and I have to give a huge shout-out to Ben Kazanjian! From the moment I reached out, he went above and beyond to help me every step of the way. Ben is incredibly honest, respectful, and detail-oriented. He made sure I had all the options laid out clearly, sent over the paperwork in a timely manner, and answered all of my questions with patience. The cherry on top? He even created a personalized video to show me the car, which was a huge help since I was so busy with work. Thanks to Ben's care and professionalism, I was able to secure an incredible deal without the usual stress of car buying. Also, I want to mention Sammi Ly, the Finance Manager, who was equally warm and caring. She helped me secure the extended warranty and wheels and tires insurance coverage, making the process smooth and reassuring. Car buying can often be a nightmare with dealerships that play games, pressure you, and lie through their teeth, but Audi Southcoast is *not* like that. Ben and Sammi made me feel comfortable, listened to my needs, and ensured I got the best deal possible. I will definitely be coming back here for service, and I'll be referring others to this dream team. To management--take good care of Ben and Sammi because they are truly a gem! Thank you both for making my car-buying experience so great. I'll be back for sure! read more

Audi South Coast - Car Dealers Near Me - Santa Ana, California

Had a great experience testing the Q6 with Ben who helped us to find what we were looking for. He was very passionate and knowledgeable. Great dealership!!! Attention to the details!!! Very Good customer service!!! read more

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An Outstanding Experience at Audi South Coast with Ky Nguyen! We drove over an hour to work with Ky Nguyen at Audi South Coast -- and it was absolutely worth it. From the moment we arrived, Ky and his finance partner made the entire process smooth, efficient, and truly enjoyable. Not only did they honor the amazing deal we had previously discussed, but they also had us in and out in under an hour -- no games, no pressure, just exceptional service. Ky was knowledgeable, respectful, and professional throughout. The level of transparency and follow-through was a breath of fresh air. And to top it off, I drove away in a beautiful car that I love! I can't recommend Ky and the team at Audi South Coast highly enough. I'll absolutely be returning for any future Audi purchases -- and sending friends and family their way too. Thank you for a truly wonderful experience! read more

I highly recommend Audi south Coast for your Audi mechanical service needs. Manager Scott and Denny went above and beyond for me to help me repair my Audi Q5. I feel very comfortable wirh Scott and Denny and they listened to me and they worked very hard to help me with my car. I strongly recommend this shop for your Audi service mechanical service needs. . read more

I had an excellent experience at Audi South Coast, and a big part of that was the outstanding leadership of General Manager Scott. His commitment to customer service truly shows throughout the entire dealership. Everyone went above and beyond to make the process smooth, professional, and stress-free. It's clear that Scott sets a high standard and genuinely cares about the customer experience. I highly recommend Audi South Coast to anyone looking for exceptional service and a team that truly delivers. read more

This place's service team is AMAZING. I've had Jen and Moe as service advisors and both have been wonderful! I previously tried to get my car serviced at Fletcher Jones but didn't have a good experience...I brought my car to south coast and you can immediately see the difference in efficiency, customer service, and competency. Jen was SUPER helpful with questions I had about minor glitches about the infotainment system and was super communicative. Moe is EFFICIENT, I was literally in and out within ~5 minutes to drop off my car, sign paperwork, and get a loaner. He's also great about updates and responds super quickly. I love that when they service your car, they have a video showing you what they did/what they checked for so that you can just watch it in your own time. As a person who used to hate getting their car maintenanced, i want to give such a big thanks to this amazing service team who has made this process so much more enjoyable. Truly thank you! read more

The buying experience went soooo well. Asked them to take off the 1500 dollars of extra charges on the car and they did. Also asked them to throw in a oil dipstick and an Audi water bottle and they did as well!! Amazing place to buy a car from!! Easy peasy. Frank is so amazing and the sales manager is awesome as well. read more

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I got an Audi Q6 E-Tron from here and unfortunately one thing after another has been going wrong. My car randomly stopped while I was going 75 mph on the freeway, seatbelt pulling aggressively on my neck, almost causing the cars behind me to get into a car accident. When I called, the service advisor that picked up the phone wanted to charge me $295 just to get my car checked out for an issue that at this point is a SAFETY HAZARD, that should NOT have even happened. Thank God, Moe, my service advisor waived this charge for me and stated they were able to replicate the issue and fix it. In the meantime, they gave me a gas loaner car. Usually they give me an electric car to which they tell me, I'm not responsible for filling up the car again when I drop it off. This time when I returned the gas car, I asked multiple times if anything is needed of me or anything I'll be charged and they said I was good to go. As soon as I left, I got charged almost $50 for gas. Excuse me?? Why did no one tell me I'll be charged or let me know that I have to fill this car up before I bring it back when normally I don't have to do that for the electric cars. Anyways, I called and sent an email to Jerry and he was extremely sweet and nice and followed up and said he would send this issue to the manager, Andrea Ortiz. She called me to basically tell me, they aren't going to refund, I should have read the service agreement and there's nothing they can do for this issue, I repeated multiple times that no one let me know that I needed to fill this car up and this should have been communicated, but she would repeat again that I should have looked at the service agreement. She was extremely rude. Save your time and just don't go here. But if you do, ask for Moe or Jerry. And btw, my car is still having the same issues and hasn't been fixed. read more

Audi South Coast - Service warnings after my car should have been "fixed" - Car Dealers Near Me - Santa Ana, California

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I got my Audi checked due to a check engine light. I paid the diagnostic on my vehicle, and after the diagnostic, then the service advisor stated that the only fix is to replace the engine. Then he proceeded to tell me that for an additional $1400 they can further diagnose the issue. So I called the advisor out, "you stated the only thing we can do is replace the engine but you proceed to tell me for additional $$$ you can run further diagnostic to tell me the same thing?" He then backpedaled. read more

Have bought 6 cars here, all times came back to Sammi Ly. She's the general sales manager, and the main reason I keep buying from Audi South Coast. She gives the utmost care and makes getting a car so enjoyable. Ben K in sales is amazing to work with. (David is great as well). In my experience Definitely the best Audi Dealer in the area, and a breeze to work with. read more

This review is for Alex, advisor at the Service Department. Alex is always courteous and professional and explains really well whatever the car needs. I find his way of conducting businesses in a transparent way with no hidden fees and or surprising charges. He always make sure I have a lone car if I need one.im sure to bring my car back for service to Alex! read more

Eric Aguayo delivered excellent service along with a service member in great shape, very tall with tattoos along his arms with blue eyes. They were both so kind and made sure all my needs were met with a fast pace and sent follow up texts and phone calls on the service of my Audi. Will come back for my trade in soon. Thank you so much for the exceptional service gentlemen! read more

Thank you Moe! I have to say, Moe is the best service advisor I have ever dealt with. He is super professional and quick on getting back every time we text. Work gets done so efficiently when he's helping. He has been helping me ever since I got my A4, and the service he provides is exceptional!!!!!! read more

This review is just for the Service Center and one little bit for the Sales Department. I brought my Audi Q5 into the Service Center for an evaluation. In other words, I wanted them to tell me what needed to be fixed and if it was too high, I would have been happy to trade it in. The service people, though very polite, started work on the car. Only after it had begun did a sales person quote me $500 for a trade-in. It was not a good experience that ended with me having to pay ransom to get my car back and that was with "discounts". If it was going to be that much money to fix my car, just sell me a new one. read more

Can't say enough good things about Jerry in service. More than once he has gone out of his way to restore our confidence in Audi dealership honesty. We have Audi dealerships closer to home but we will drive further for such exceptional service. Thanks Bill and Cheryl Eagleson read more

I highly recommend Audi South Coast if you are planning to buy an Audi in the OC area. Frank Pellerin was who I worked with and from the first point of interaction to now even after I signed the papers and drove off - he has been incredibly kind and helpful. He spent an hour with me when it was time to pick up the car to give me a full tutorial on all the fancy features my A7 had to offer. I then needed to buy all weather mats and he coordinated that all for me. As I have long been a Lexus/Toyota or Japanese car person in general - he sensed both my anxiety and excitement about purchasing my first Audi & it almost seemed like he got second hand excitement - like it was a say - yes - to - the - car moment. Chelsea was who I worked with to finalize the paperwork, finance and warranty stuff. She was also incredibly knowledgable and super kind. I felt bad as it was pretty late when we were done. This is only my second dealership where the experience was amazing enough to compel me to write a review (then other one was in Texas). I plan on going here as my default for car servicing. read more

What should have been a fairly easy fleet transaction turned into one that never happened because of the Controller at this particular dealer who pulled the plug on a deal at the 11th hour. This was after weeks of going back and forth with the leasing company on my behalf. If you're going negotiate in bad faith on an easy fleet deal, I can't imagine how that translates to the public at large. Bottom line, stay away...there are better Audi dealers out there that won't act in an unprofessional manner. Bases on other recent reviews, looks like I'm not alone in my comments! read more

Business here was very good. Didn't even take about an hour. We were in and out . The help of Ben Kazanjian made the progress and experience delightful and very welcoming. Would definitely recommend this dealership to a family and friends. read more

When we went to the dealership we asked for help and we got to look around the dealership. Then shortly after we met David Barnum a specialist in Audi we met the manager Sammi Ly and both of them negotiated with us very well. Then we ended up with a great deal. Both of them were incredible at making deals for my family. The ambiance was just quite and pretty calm. Everybody there was kind and very professional at making deals while treating us very friendly when also being very respectful to the customers they are getting. I very recommend going here ! and shout out to David Barnum and Sammi Ly again and Thank you for the great deal! My Family and I are so grateful for your kindness and generosity ! Thank you so much again! I very recommend this place and whoever reads this you should visit and look around if you are looking for a great car such as a Q8 like my family and I. read more

Audi South Coast - Car Dealers Near Me - Santa Ana, California

I recently purchased a car with Ben from Audi South Coast! My experience was great from start to finish. Both him and Chelsea were helpful, knowledgeable, and the furthest thing from pushy sales people. Thanks for the best experience! read more

Audi of South Coast is by far the best! If you go, ask for Denny Luu! I have been going to Denny for past 15+ years. He is the epitome of what all service advisors should be. His willingness to accommodate, listen, respond, go above and beyond on anything and everyone is why I return to Audi every single time. I followed Denny from Mission Viejo Audi when he went to South Coast of how amazing he is. I live in Dana Point and would rather go where Denny is than go to another SA. You will not regret working with him and if there is anything you need, Denny will make sure it gets done! Thank you Denny, I appreciate you and everything you do! Look forward to working with you for a long time! read more

Service has always been great, but this time it was exceptional because of Jerry Martinez. From the minute we stepped foot into the service center, he was nothing but gracious and hospitable. Little back story. I handed down my car to my 23 y.o. daughter years ago, and she was nervous about taking the car in for an error message she saw on her dash. She asked me to go with her, so I tagged along. Jerry didn't know she was a bundle of nerves while we were there. He just had such a great way about him. Knowledgeable, engaging and funny. All things that put my daughter at ease, and made me happy to be an Audi owner. The $265 fee to diagnose the problem was a shock for my daughter, but she took it like a champ! read more

Unfortunately, our experience has been frustrating. When we called, the receptionist Jennifer was incredibly rude and hung up on us which felt completely unprofessional. We've also followed up twice about the lease equity and payout for a 2022 Q3, and still haven't heard back. With just days left on the lease, the lack of communication is disappointing especially when we were ready to move forward. read more

My car buying experience with Audi South Coast was great. As soon as I contacted the dealership, Ben gave me a call to let me know that he was available for all my needs. He was very informative and friendly. I appreciate them working within my budget to get me the car I wanted. Highly recommend this dealership! read more

Audi South Coast - Car Dealers Near Me - Santa Ana, California

I will gladly speak to anyone from Audi South Coast. Just to double-down on my initial comments... I can confirm that I only paid $679 for the full 20k service at Audi Long Beach when Audi South Coast service girl said it would be $1379... and she tried to get my son to sign the form. Totally uncool!! I give AUDI LONG BEACH 5 STARS!!! They are honest, no haggling, friendly- all good things!! I have no relation to anyone who works at Audi Long Beach and no one is paying me to write this. This is just my personal experience and I want other people to save time and money and go to a good dealership with good people!! read more

My experience at Audi South Coast is 5 star Eric Aguayo the service manager is amazing very helpful and knowledgeable. Got my car fixed in one day, never experienced a dealership where they send you a video clip what they worked on. Highly recommend Audi South Coast service department. read more

When my 2023 A4 started throwing errors for airbags and pre-sense failure, south coast was the only dealership that could give me a loaner while they fixed it. Every other dealer told me it would be a 3 week wait, some even said they don't do loaner vehicles anymore. So I drove 100 miles to work with these guys and I don't regret it one bit. Great service, no complaints. read more