Royse City Paws is a wonderful place. they do so much good…read morework with the animals making sure they are taking care of. the dogs the cats making sure they found homes for them also setting up fostering programs to send Animal into a home that needs to be fostered until it can be placed in a forever home.

I have been having A LOT of unfortunate issues with my dogs. Bobby Flake has had to visit my house…read moreseveral times in such a short period of time. This has been a VERY DIFFICULT time for me and he has been ABSOLUTELY WONDERFUL!! Even when informing me of things I didn't want to hear....he has been VERY sympathetic and considerate of what I'm going through. Thank you SOOOO SOOOOO MUCH BOBBY for being SOOOOO patient with me, you are so genuine and a true blessing to the people you serve!   Hopefully today's visit will be the last one. GOD BLESS YOU AND BLESS YOU MANY MANY TIMES OVER BOBBY!!!

I came home to a snake swimming in the pool and after I calmed down, I call animal services. I left…read morea message and they called me back in a matter of minutes. The officer arrived within 15 minutes and removed the snake. 5 star service! Thank you so much!

We adopted two cats from the shelter this summer and could not be happier. We were looking for…read more'less adoptable cats' and got a 3 legged cat and an older cat who was VERY shy. It took almost 3 weeks before we saw the shy one but now he is friendly and loves attention. I am so impressed with the quality of care our shelter provides. THANK YOU. Fur Baby Mom

Excellent compassionate service! Open 24 hours and they really take care with your pets. The best…read moreI have found in North Texas!!!

The staff were super friendly and helpful, and ALL of the dogs they had there were amazing! I…read morewould definitely recommend anyone who is looking for a pet to deeply consider adopting a dog from here!!

Absolutely HORRIBLE experience. Found a stray dog in my neighborhood that was skin and bones today…read more I brought her to this shelter in hope that they could help her and possibly aid her back to help before rehoming. The lady in the front, Billy (if thats even her real name, she was hesitant on telling me), was EXTREMELY rude the second i walked in the door. Had the worst attitude Ive ever heard. Not at all helpful, and couldn't care less about the dog. She refused to take the dog because I didn't have proof of residency in rockwall (I just recently moved here). The dog was microchipped so they just gave me the owners name, number, and address. I dont even know if that should be allowed. I guess they just give out a persons information to a stranger. I had to give the poor dog back to the owner who is clearly abusing her since she looked like she hadnt eaten in months. They didnt offer to give the dog water, treats, nothing. Even though she was clearly hungry and thirsty. Luckily i gave her some before i had to return her back to the owner. I cant believe these are the people Rockwall allows to watch over those animals. Absolutely disgusting and unprofessional. Really shows how much the manager, owner, and city cares about the animals in need.

Adopted a puppy from them and also get my dogs vaccines done through them. All super easy to work…read morewith! Very cost effective! Great people doing great work.

Such a perfect place to adopt cats or dogs. There is such a wide range of dogs and such a perfect…read moreplace to spend time or take a dog out for a walk. They are so cute. Loved how someone walked us through but it was weird once we stepped in everyone was staring at us even the individual who were adopting a dog. But it was such a warming experience to see all the cute dogs

We recently adopted a kitten from this shelter and the adoption part of things went wonderful. We…read morehad friendly customer service and we're helped during the whole process. I have no complaints about this part of the experience. However, about 2 weeks after we adopted the kitten I started having swelling of my eyes and rashes on my skin. I saw my doctor and she narrowed it down to an allergy to the kitten. I stopped handling the kitten and my swelling would get better but every time I handled her the swelling would come back. I called the shelter for 4 days every morning and explained to them that I needed to bring the kitten back due to my allergic reaction and I was told they didn't have space. The 3rd day I was advised to call Greenville and Rockwall animal shelter only to find out from them that Rockwall is a city shelter, not a county one, and Greenville told me they only serviced Hunt county and that my home shelter needs to take the kitten back from me and it's a service to its citizens and they weren't providing that service to me as they should. I was frustrated at this point since they should've never advised me to contact these other shelters knowing they could not help. I felt like they were just trying to get me to keep the kitten. My husband finally called them on the 5th day and told them we were bringing the kitten back up to them that morning. He told them it wasn't fair to the kitten that she was caged in the front of our house to keep my reactions to a minimum. They had a whole different attitude at this point with both of us. When we arrived at the shelter the energy and attitudes were opposite of what we originally incurred during the adoption process. They acted like we had committed some crime needing to bring her back. I see now why they are full and can't find people to adopt. When you treat people with a shaming attitude for needing to return a pet I doubt that creates a safe positive interaction for the next time they might consider adopting. I do understand it may be frustrating on their end, but there is no reason to not have good customer service and create a positive interaction regardless of the reasons someone may need to return the pet to the shelter. I highly recommend the employees there remember that this is a business the city offers to its citizens. You get paid, the adoptions cost money, the surrender of an animal costs money and we the citizens pay for this service through our taxes, as such just like any other business, RETURNS are sometimes necessary.

From the owner: Municipal animal shelter, animal adoptions read more

Even though some reviews may have not been perfect. Put yourselves in their shoes of dealing with…read moreunwanted animals and irresponsible owners daily. I've been here and it is always busy . Yes maybe the bed side manner isn't perfect but I get stressed just thinking of what they deal with everyday. Be patient.

They make it nearly impossible for you to adopt any dogs due to us have toddler children. Waste of…read moretime and energy. We went to every dog over 20 + available and had dumb reasons to why we can't adopt them after they saw we had two little kids with us. Saying the dogs to shy, this dog is to hyper this dog is to timid, this dog barks blah blah blah we ended up walking out.

I already had to give my baby Astro now I had to give away my three babies Amula estro and jasper…read moreFirst and forst most they didn't give us an option to not or sign the paper you may be wondering what was on paper it said we couldn't know if they got ad OR PUT DOWN or transferred lastly poor customer service it isn't our fault there was a lot of people and then the attitude don't even get me started time they told they never put down pets that's the reason for the one star

I got my boy here several years ago. I love the facility and the staff. Their trap and return…read moreprogram for feral cats is super.

I will always be grateful to Teacup and Toy Pets Boutique Team for providing my family and me with…read morethe greatest joy we could have hoped for. I thought I would never spend the money I would spend on a little fur baby but my mind is relieved of worry if our fur baby's health and knowing that she was well taken care of before adopting. I truly feel that Teacup and Toy Pets Boutique Team is reliable when it comes to any concerns or questions especially to families who are new to owning any pet. Thank you all soo much. The wait was worth it!!!

After going through a few bad experiences of adding a fur baby to our family, we finally got it…read more Both Karnee and Rebecca were really great with us before and during our viewing appointment. I was hesitant about going through this whole process altogether because of past experiences but this has been one of the best. I fell in love with our newest family member as soon as Karnee brought him out. I read reviews both good and some negative that I read but I just had to see for myself and I am sooo glad I did.

dude. Don't go here.I don't like a lot of things but animal neglect is something I really don't…read morestand for. I drive past this place everyday and these poor dogs are always outside. It's like 100 degrees and they are just stuck in these kennels. I have seen reviews saying their dogs have burns on there elbows and body. There's your answer ladies and gentlemen. Also, saw one review that said they didn't give their dog the right dosage of medication. UMM... WHAT?!? WHAT DO YOU MEAN ITS NOT A GUARANTEE? I'm begging you. Don't go here. Or 'camp diggy bones' you need to step up your game. That's complete bs.

Please do not board your dog here. Kennels are outside, with no privacy or temperature control.read more