I would give 0 if possible. Had my dog for 2 weeks and told me to call or text "whenever" and they…read morewould up date me. Crickets and then I get a text saying that I shouldn't text so often. Got my dog back matted, not trained and covered in urine which they said was "drool." I work in the trauma icu, I know the difference. They then refused money back and were taunting me as if I didn't care enough to learn. Ive been asking what you've been doing with her for 2 weeks and I got a vague "still in progress". My video I did get was her in someone's backyard playing with their dog. This is animal neglect for leaving specialized training dogs in urine, not providing basic animal hygiene and needs to be investigated. As well as abuse of the disabled simply bc I've had this dog for ptsd/anxiety and I've been worried sick for my dog. Total scam.

Zero stars. This place is a rip-off. All they want is money and more money. Keisha taught me…read morenothing in 3 lessons and refused to refund my money for the remaining classes. Be careful, as their support dog training is completely fraudulent; they don't even ask you what you need it for or design the training accordingly. They have a no-refund policy but want all the money up front. Be wary of the five star Google reviews. This place is a scam.

Three Years of Being Dismissed After Airway Surgery - My Honest Experience…read more Three years ago, I brought my French Bulldog, Bambina, to this hospital for nares widening and elongated soft palate (BOAS) surgery because she was having breathing difficulties. I had originally considered going to a specialist in Dallas with excellent reviews, but I chose this hospital because it was right across from my office and I trusted what I was being told. I was told this surgery would help her breathing. What I was not told at the time was that: * The surgery might not fully resolve her symptoms * Tissue could regrow * The correction might be insufficient * She could still struggle long-term Had I been clearly advised that the surgery might not work or could require future corrective procedures, I would have seriously reconsidered keeping her. French Bulldogs are expensive, and I had already invested thousands of dollars. I was not financially prepared to face repeated airway surgeries or watch a dog slowly suffer from something I believed would be corrected. Since the surgery, Bambina has continued to struggle. For three years, I brought her back repeatedly. I saw multiple doctors at this facility. I complained about: * Ongoing respiratory distress * Loud breathing even at rest * Exercise intolerance (she cannot walk even short distances, even at 5 AM) * Repeated sinus infections * Vomiting and inability to keep food or water down without risk of aspiration Over and over, I was reassured she was "fine." One night, listening to her gasping for air while awake, I was devastated. I realized I could not continue being dismissed. I requested to speak directly with the surgeon who performed the procedure, as she travels in from out of state and is not regularly available. I also wrote her a letter explaining the severity of Bambina's condition. She agreed to meet with me free of charge. At that appointment: * She acknowledged Bambina is not breathing correctly. * When I pointed out that her nostrils still appear extremely tight, she stated she "could have possibly opened them more." * When I asked how that made me feel about the soft palate portion of the surgery -- whether that too may not have been done aggressively enough -- she declined to discuss revision. * She stated she did not want to perform corrective surgery because I "didn't trust her." For clarity: I never said I did not trust her. I said I did not believe the surgery had been done adequately because my dog has struggled for three years. When I asked why I was never advised at the time of surgery that this procedure might not work or that new data suggests these surgeries may not always resolve airway issues, I was told that information more recently suggests that results can vary. That possibility was never explained to me beforehand. Instead of discussing solutions, she stated she would "let her insurance company handle it." After this appointment, I requested Bambina's medical records. I was told I would receive information within 24 hours. Several days passed without receiving records. When I followed up, I was informed that Bambina had been terminated as a patient of the clinic. After three years of loyalty -- and after bringing two French Bulldogs to this hospital -- my dog was dismissed after I advocated for her. Bambina did nothing wrong. She is just a dog struggling to breathe. Watching your dog gasp for air is heartbreaking. It is devastating to feel unheard for years, to finally be acknowledged, and then to be terminated from care. I am sharing this because pet owners deserve full transparency when making life-altering surgical decisions for brachycephalic breeds. Ask detailed questions. Ask about failure rates. Ask about revision policies. Ask what happens if symptoms persist. Advocating for your animal should never result in losing access to care. Shame on you, Dr. Carter I truly believe you should care more about your patience and their quality of life. and can you believe they had the nerve to tell us at the end? Bambina is no longer a patient there because I simply asked to advocate for her if you listen to this video that is gonna be underneath, you tell me $4000 later this is the surgery that went well absolutely not In the hospital's public response to my Google review, it was implied that this matter involved a request for reimbursement. That is not accurate. At no time did I request money back. I requested a medical discussion regarding possible revision because my dog continues to experience breathing difficulty. My sole objective has been corrective care and improved quality of life for my dog -- not financial compensation.

Extraordinary vets! The only place we will take our cats. They go above and beyond to provide the…read morebest possible care, and are kind and compassionate with difficult situations.

Went to Blue Pearl bc our cat had been injured a day or 2 bfr but we let her rest it off for a…read morewhile when we finally decided to take her to get checked up bc she was groaning, crying, limping, etc. We waited for almost 2 hrs as we waited for them to check her they kept being pushy abt other expensive options. When the doctor finally came in she didn't introduce herself or anything, she was very unprofessional the whole time and i had to get her name from an employee. At the end they OVERCHARGED us for js an external exam and to tell us they DONT know the problem. Michelle Hazlewood is her name.

Ive had many pets & had to have many humanely euthanized. When it was time for my last one to pass,…read morei went here on a Sunday to keep her from suffering any longer. The experience was the worst i have ever had. They were rude from the receptionist to the tech to the doctor. They did not listen to my wishes, treated us very harshly, caused my dog extreme anxiety, and wouldn't let me have her wgen it was over until they put her in a box. I wanted to hold her until sure she was completely gone.

After two disappointing experiences at other local clinics (including one of the more 'popular'…read moreones in town), I am so grateful a friend recommended this practice. The staff on the phone was patient and kind. When we arrived, the front desk team was welcoming, and the Vet Tech was incredibly thorough, taking the time to listen and take detailed notes. Dr. Tran is fantastic. He is personable, professional and, most importantly, he actually took my concerns seriously. He worked with me to create a care plan that respected my preferences and was in the best interest of our pup. It's rare to find a team where everyone is on the same page. We've found our new vet!

Being dropped as a client because your accused of using foul language after over 5 yrs but only…read moretext provided showing no such language and being sent what a clinics front desk wants to say vs reality and gifts of gratitude over the years after each procedure of surgery or kennel stay only to be treated and told I'm one of 2200+ clients see the pictures and make your own decision when choosing this clinic

I've boarded my dog at Elite Suites Pet Resort in Southlake for years, and some visits have been…read moremarred by careless mistakes and unacceptable rudeness. On so many pick-ups, the staff either under-portions or over-portions my dog's food--despite clear written instructions--only to shrug it off with, "We're human; we make mistakes." That excuse wears thin when, most recently, I was missing an entire bag of food at pick-up. When I was not happy about the attendant telling me there was no more food left, I insisted the attendant double-check, she felt I was being demeaning so she reacted in a very rude manner with unacceptable behavior: stormed off and did not say anything, then coming back with the missing bag of food, tossing the bag abruptly into my hands--and then flipping me off on her way back to the kennel. I asked for her name, but was stonewalled. The manager later claimed that Elite Suites "does not condone" such behavior but refused to take any corrective action, insisting the same employee remain on staff. I cannot, in good faith, recommend a facility where mistakes are tolerated as "no big deal," and blatant disrespect from employees is brushed under the rug. If you care about consistent, respectful care for your pet and clear accountability when things go wrong, look elsewhere. Elite Suites Southlake needs to seriously re-evaluate their training, quality control, and HR practices before earning even one more star. Given all of this I do not feel safe bringing my senior dog to Elite Suites in fear the staff will retaliate against my dog to spite me. No more trust left.

My pet was there for an over night stay. Trail run for a longer stay we had scheduled next week…read more They missed at least 2 feedings. We dropped off 4 individual bags of food, 2 for yesterday and 2 for today. We came home with 2 bags....they missed 2 feedings. Also my dogs is on very specifics meds. They gave meds incorrectly. She was 2 have had 2 pills yesterday at 6Pm. We left 4 pills in case we were late picking her up today. We came home with zero pills? They either gave her 4 pills yesterday. Or 2 today which they were not supposed to. We gave specific instructions meds had to be given at 6pm, we picked up at 4pm. They were busy, but no excuse, I would never leave my pet here again.

I was visiting my niece last week in Texas and we happened to go to the store. The girl named Tati…read morewas in extremely aGREAT HELP!! She was so helpful to us and on top of that extremely funny and nice to be around. That girl needs a raise for a fact . My niece continues to go there now just because of her. I'll come back​

in the grooming department is fantastic. She large dogs with ease. Always pleasant to deal with.read more

We took our dachshund to get groomed yesterday. He's a wired hair. I showed her a reference photo…read more First of all, she was very rude. Then took over four hours. She literally shaved off his beard and eye brows! It's patchy and uneven. I will never take my dog there again. Awful!!

Jaycee at the grooming part was rude!! They waited on 3 people that came in behind me. Jason…read morewouldn't acknowledge that I was standing there. It was like he didn't know what to do. After I paid I noticed a chg for 99 cents for material?? What?? Then the cashier added a $2.00 chg for a donation that I didn't authorize. I called up there & ask for a mgr. The guy that answered the phone said he was mgr but he sounded 15 yrs old. I think he said his name was mark. He was answering me saying YEP. So unprofessional and he definitely didnt care what i was complaining about. I have gone there for years & after today i well never go back!!

I go here and buy expensive prescription pet food and I also use their vet for one of my dogs. This…read moreweekend I went in and I couldn't believe how disgusting the Betta cups were on display for sale. Those poor Bettas. If you zoon in the photo you can see that a lot of them were in very cloudy gross water and were moving slowly. And I also counted two that were dead. There was one floating sideways in one cup, and another on the bottom in another. It was so bad that I complained. The employees basically laughed at me for it. I told the girl at the register that she could laugh all she wanted but those conditions weren't right. The manager came up and started telling me that they change the water twice a week and they were changing it that day. It was after 2pm on a Sunday. The way the employees looked at me, I highly doubt they were changing anything. Then he took me to the cups and asked me to show him the dead fish. I could not find those cups. Sure would have been easy for them to remove those cups while I was checking out and complaining. I'm taking my business elsewhere and will not use them again. I have no problem with the Bettas being in cups and on display for sale. I do have problems with being cruel. And this is cruel. I will also be complaining to Corporate.

Only time I had to get food for my dog was after work Sunday. 8 o clock is a reasonable time to try…read moreto go by food for him. Y'all now close at 7 on Sundays and that is absolutely ridiculous. Now I have now food for my dog for the morning. Y'all used to be open later on Sundays. Wtf is that about.

The staff was very friendly and helpful. Took my blue heeler puppy in there and they gave her some…read moretreats and pets. She loved smelling all the bones, hooves, ears, feet (duck), and sows they had to offer, lol. Picked out some high quality chew toys and a bone and she was happy. Will definitely be back to try the dog feed and some treats, which they had a wide variety of as well.

This location always has the most helpful staff. They have the best treats & supplements.read more

I don't recall the lady at the front desk but I do wanna say that I am so grateful to her. She…read morerecommended a treat to my baby boy Zeus and he loved it. Not only that my experience was amazing. Woof gang won me over 100%.

We have had our 4 dogs groomed here a few times. The last time they came back from being groomed…read moreall acting weird. Shaking, hiding...not like them at all. The next day we were leaving for vacation and all my dogs seemed like they were okay. Our 3 year old Frenchie still was off. First night away a dog sitter told me the Frenchie still wasn't acting right and that she was shaking. Hours later she couldn't walk. Frenchies are prone to Intervertebral Disc Disease (IVDD) this we know. But our Frenchie is barely 3 and has never had any issues ever. Had to be rushed to a surgeon and they had to do surgery. Her hind legs are paralyzed. We called Woof Gang and spoke to a manager and they said they viewed the camera and spoke to the groomer and they claimed nothing happened. The surgeon said she had either jumped or fallen from something high or was hit by a car. We also noticed one of her nails wasn't trimmed at all, which to me seems like something possibly happened and they stopped and kenneled her. Another review on here said their dogs were shaking when they went to get them groomed there and they had a bad experience. Something is up with this place. There is no need to take even a chance of them hurting your dog. Just be safe and go somewhere else!