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Staples - Longer lines for Amazon returns. Only 1 cashier Oct 14, 2024

Staples

(148 reviews)

Pacific Beach

The Staples in PB is super reliable and easy to get in and out of…read more It's clean, well-stocked, and they usually have exactly what I need without having to hunt around. I've used them for printing a few times too and it's always quick and straightforward. Also love that they added Party City balloons, it's such a useful addition when you need something last minute. Nothing flashy, but it's one of those places you're glad is there when you need it.

I have gone to this staples 5 times in a row (all different times a day) just to find an hour wait…read moreto do Amazon returns. I had to go to UPS and pay $1 per return just so I could keep my schedule. At this Staples, I see lots of customers who are frustrated while there are numerous Staples employees who are obviously available and not helping! I find it VERY strange that Amazon buys Staples and then only assigns ONE person, when UPS has like 4, to handle the abundance of returns. Perhaps Amazon wants everyone to pay $1 for every return and force people to return to UPS? I am not sure who makes the $1 - Amazon or UPS, but something is fishy. The manager obviously knows of the LONG LINE PROBLEM and yet NO SOLUTIONS are being offered. Why is the manager responding to these complaints saying they are doing their best, when it is clear, they are NOT! Solution: Assign 3-4 people to do returns and people will most likely not be mad and might even make a purchase in your store!!! I don't know a single successful business in any industry who is fine with one hour waits....with no sense of urgency other than this place. The staff seems zombie like and even with an hour wait, there are times where new staff are being trained at a snails pace putting more strain on the customers. Really bad way to run a business. Shame on you. You should be embarrassed.

TwinBees - web_design - Updated May 2026

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