I would have never heard of Fleet Feet if it wasn't for my podiatrist suggesting them to me. I paid…read morea visit to Fleet Feet in Brentwood and was greeted by Regan. She asked what type of shoe I was looking for. I told her what I wanted and in what color. She brought out several pairs of shoes based on my scan and wants. She was super knowledgeable, polite, and professional. She wouldn't let me do anything. She told me to put my foot up on the footrest and she'd do the rest. She removed my custom orthotics from my shoes and put them in every pair of shoes I tried on. It felt like the old school days of shoe shopping. She was patient with me and I never once felt rushed. Regan, you're a superstar and you went above and beyond and I want you to know it's appreciated. I also had an experience at Fleet Feet with Alex. He's a superstar as well. He and Regan are top-notch. I met the owner earlier today. I wanted to tell him in person how much I appreciated Regan and Alex. First impressions are everything and Regan gave the best first impression a business could hope for. Fleet Feet in Brentwood gained a loyal customer thanks to Regan and Alex. I highly recommend Fleet Feet if you're looking for a pair of shoes for work. You won't be disappointed...especially if you get assisted by Regan or Alex.

I was in the area and decided to stop by since I have a bit of an obsession with running shoes. I…read morefigured I'd check and see if they had anything I was looking for. I was greeted, which I appreciated, but unfortunately the experience went downhill from there. I asked about a couple of specific shoes I was interested in, and they didn't have any in stock or even alternative color options. I tried asking about another style, and they offered me a much larger size to try--even though I had already given my correct size, which didn't make much sense. The staff didn't seem very engaged or knowledgeable about the products. Customer service felt lacking, and overall it didn't seem like there was much effort to help. This experience reminded me why I usually go elsewhere--other stores tend to be more knowledgeable and attentive. I'd recommend saving your time and checking out Road Runner Sports in Walnut Creek or Campbell (if you are ever in the area) who have better product knowledge and customer service.

I was in need of sandals and realized I had never been to this particular store. Made a trip and…read morefound several cute pairs of sandals! The checkout process was easy peasy. The store is nice and clean. I did find some sandals online for cheaper. So I would say look for your shoes online, and either have them shipped for free to your home or pick them up at the store! You're also able to use your rewards online super easy as well!

This is a big store. |There is never anyone on the floor to help a customer without a person…read morehaving to walk up to the cash registers to ask for help. Today there were three people at the checkstands. I was the only customer. The store needs to keep a service person on the floor to find sizes or answer questions. I left there today with a bad attitude towards DSW.

Wow I am a foot locker fan and two days before Christmas they took all of there sales off to full…read moreprice. Thought that was pretty chicken

Customer service is good. They work diligently to attend to our needs as patrons. I'm not a fan of…read moreshopping for clothes or shoes or anything that reminds me how costly it is to raise children (just kidding...not really). Anyhow, whatever we could or find due to size or style in the store we were able to order and have shipped to the house. Personal customer service is very important and now vital due to the monopolizing of online retail. Thanks for making this experience fun guys! Oh! And we were able to match prices locally so yeah...that's always a plus in my book.

I waited in line for a shoe drop and actually had a fair chance at purchasing a pair--until the…read moredoors opened and everything completely fell apart. There was an immediate bum rush to the front, and somehow two separate lines were allowed to form with no explanation or enforcement. Security did nothing to control the crowd or restore order. People were openly cutting the line, and individuals who had already purchased shoes were allowed to get back in line and buy multiple pairs. During this chaos, I personally witnessed someone get robbed of the newly released shoes they had just purchased. The environment felt extremely unsafe. Several people appeared to be carrying weapons, which made it intimidating and dangerous to speak up when others were cutting the line. A shoe release should never put customers at risk or create a situation where theft can happen right in front of staff and security. This event was completely unorganized and poorly managed. If this business plans to host high-demand releases, they need clear rules, proper crowd control, and active security. I will not be attending another release like this unless major changes are made.

Worst customer service ever !!! I have never experienced this type of service anywhere else all the…read moreemployees don't care let the phones ring without even making a effort to want to pick up the phones ... at this point what's the point for a business line ? Hahah what a joke no wonder the stores always completely empty might as well shut the store down !!! Lack of enthusiasm to work from employees NOONE ever picks up the phones Employees always joking around inappropriately This places a mess I will be talking my business somewhere else and all my clients will not be shopping with this store anymore ! If I can give 0 stars I most defiantly would !!!! Do not waste your time even calling or going to the store

The store is great has a huge selection of shoes on the floor and in the back all you have to do is…read moreask they might have it! They always have amazing sales happening so make sure you look online for the sales to save some money on shoes. I went in to get a part that was missing from the crocks I got and they gave me the warranty even tho I lost the receipt! This store is my new go to for shoes!

Stopped here after having an early dinner with my wife. The selection is great and the prices are…read moreon par with other places, so no complaints there. The service though.... literally the customer service is nonexistent! We walked in and there was a security guard doing his thing and then there were like 4 employees talking to each other and completely ignoring us. We were completely ignored and had to ask for help. Spend your money at Dick's Sporting Goods or Fleet Feet. This Champs location is trash!

Amazon returns here are easy. Regular return wait has been a little longer, in my experience…read more I've found several good fashion finds and use my Kohl's cash to snag some cute items. The Sephora here is super clutch and there always an attendant available. The baby clothes are precious and they are well stocked with sizes. Decent merchandising and no bare racks/shelves. Sometimes overstocked, but at least everything is accessible. Nobody greeted me but I could locate an associate and security was at the door when I visited at night.

I would usually go to Kohl's mainly for pick-ups, Amazon Returns or just to browse through…read more Store pick-ups are super easy done everything is done online prior. Amazon returns are also convenient, and is located all the way to the back of the store. You also get coupons after! They have a wide selection of clothing, shoes, decors, jewelry and cosmetics, all offered with good deals! Staff are always friendly. Parking is ample.

in my humble opinion, the Streets of Brentwood is Brentwood's finest. this beautiful, outstanding…read moreshopping center, thriving with shops, restaurants and it even has it's movie theater, an AMC which is the biggest building in the shopping plaza your selection of things to do are many, like shopping at Hot Topic for clothes, get internet service at Comcast, or even at the pizza shop a true staple here in Brentwood

SANTA is the best…read more The advertising this year (2025) didn't showcase him personally so I made a special trip down town to see if HE was there. THIS Santa is the only reason I bring my kids every year since 2021. Santa makes every visit so magical, and my son with SPD / ASD has requested to seenhim multiple times during each season because of that . I never thought I'd be able to sit back and watch those moments happen, and I honestly believe it wouldn't if it were anyone else. KEEP HIM COMING BACK

waited from 11 til 12 for them to raise the metal cage wall but they never did, other folks were…read morealso waiting out front talkin' bout "there is someone in there but they can't let us in til' a second employee shows up, an hour later many of us left without getting in, some stayed because they wanted to argue with the staff eventually, pfffft, I'll be back for them damn shoes, but geez y'all, why you gotta be human? lol

Zero stars if I could. DO NOT SHIP SHOES TO THIS PLACE. Get it sent to your house instead. I…read morethought I was going to get it same day but it said it was going to be shipped to the store. We didn't go right away when the email was sent midweek when the order was ready for pick up. Decided to go on the weekend. When we went to the store they said they don't have the order and will have to contact corporate. Few days later Called the store and then someone said it was picked up. They said call back speak to a manager. Called back again they said should be coming this week. Called back the following week, then someone said they don't have that order. It's now over a month. Decided to call the online Shiekh where the shoes were purchased. They put me on hold and contacted the store and said they had asked the store to check the camera footage. Few hours later got an email from online Shiekh and stated they have contacted the store on my behalf and confirmed the shoes have been picked up. If you need any further assistance please contact your bank. Tf what the heck does my bank have to do at Shiekh Store they don't work there. Something sketch at this store. If the shoes was picked up they fosho they don't check ID. If the shoes was never picked up I never got my refund. But the store keeps insisting the shoes was picked up. Shii ain't adding up. Either they don't give a fu*k and just gave it away or someone that works there is stealing.