Samsung gave me this service vendor to repair my TV. I spoke with Carl, and he requested a picture of my screen. Ten days later, I receive a message that sounds like they have never heard of my case. They next day, they call again to tell me my service has been canceled. I think this must be a mistake and call them back. I am told they will look into it and call me back, but I never hear from them. I called Samsung back, and I discover my service number has been canceled. I get a new number and a promise to find another repair center. How do they stay in business when they treat customers this way? read more

I called Tyler TV, unfortunately after having had paid $130 for a useless service call from HelloTech. Carlton diagnosed the problem rapidly for $85. This is now my go-to provider for TV installation and service. Can't beat 35 years experience! read more

Please read the other reviews ( google, yelp, etc.) prior to booking any service with this company. The one star reviews are legitimate and consistent. Tyler's TV is an authorized service provider for Samsung, if you can, I suggest reaching out to a different technician. This company is extremely unreliable and unprofessional. Major Pitfalls: 1. Little to no communication with the customer. 2. No updates on the initial request for an assessment. 3. The tech lied to Samsung about ordering parts for a television he never assessed. Asked for a picture of the television screen via text and never responded. 4. After numerous inquiries through Samsung, the tech canceled the service and stated that he is no longer servicing DC (used parking as an excuse and will not work on a 75in TV). This should've been communicated in the beginning, instead the technician was unresponsive. Finally, I called the company personally and the tech explained that he was going through a number of life issues. I am emphatic to his plight, but this is not good business practice. After shifting through multiple reviews on the internet, I now understand that this is typical behavior. Samsung needs to reevaluate the company, as it is a reflection of their customer service and I no longer will patron them as well. read more

0 stars for this highly unprofessional business. My TV manufacturer selected Tyler's TV to handle my repair. However, this person made a dozen different excuses to not actually come do the fix. His main excuse was that the part was on order and when he had it in had he would call me back. Every time I spoke to him it was just fabrications and no call back ever. Please do not give this person your business. read more

I think this operation is a scam, possibly racketeering. He asked me for $35 for the diagnostic, would only take cash or check - and has yet to cash the check. He would not let me drop off the TV for repair, but insisted on picking it up since he has "business in West Virginia" a lot. I told him when he picked it up that I wanted it repaired no matter what the cost. He keeps trying to convince me to abandon my TV and go buy a new one, to which I keep telling him that's my TV and I want it back, repaired or not. Out of 24 phone calls over the past 3 months trying to get my TV back, I have reached him maybe 5 times. The last 3 calls he keeps promising to bring the TV back but won't. I haven't seen the TV since September 27. It is now December 31. I also have yet to receive an estimate for the repair. I looked up the issue, and the Tcon card needs to be replaced in my Panasonic, which is a common repair - should not be a big deal. I find it highly suspicious that he tried to convince me that a simple repair was more expensive than buying a new TV, and yet he will not provide an estimate, and will not bring the TV back. Does he pick up TVs, convince customers to just go buy new ones, so he can fix/sell the TVs? Why can't I get my TV back? I have referred the matter over to the Loudoun County sheriff's office. read more

Carlton and Ricky came and diagnosed my 70" LG from Costco. It took them a few weeks to get the right part and to come back and fix my unit. All in all three house calls ( they got the wrong part first ) and two weeks and the TV is working great. They are professional and courteous and don't BS around like most repair folks. If you have a broken large screen TV I would highly recommend these guys. Of course you have to make a decision whether to fix or replace your TV. I wanted to fix and the decision was right based on the economics of the repair vs. buying a new one and paying to have the old one hauled away. It took some time to get it all done but I'll give five stars to these guys ! read more

0 stars. This man never returns calls, will come to your house for the initial $ 75 diagnostic call and then you will never hear back. He supposedly ordered a part for us (wouldn't tell us which) and then never came back or had the decency to tell us what part we needed replaced. Our initial appointment was july 16 I am writing this on august 28- no follow up or repair has taken place. read more

I'm very happy with the work we received. A few comments: 1. There are some TV shops where the guys don't really know what they're doing. Tyler's TV is very professional and experienced with warranty repair and insurance issues. 2. Mechanical/electrical work is complex, and some shops will cheat you if they think you don't know what's going on. Tyler's TV is 100% honest. 3. Tyler's TV is a small business, so sometimes they're traveling on the way to a client or they're just busy. They don't always pick up the phone, and they don't always call back immediately. Give them a chance and call them again. read more

Carlton Tyler of Tyler's TV & Video in Herndon handled the warranty repair of my LG OLED television. He did a great job -- the work was completed professionally and timely. I also appreciated his honest and accurate communications regarding scheduling. Job well done! read more

These guys came and fixed my TV. Very friendly. My LG tv needed warranty service, I had called LG who put me in touch with Tylers. I sent them a few pictures of the issue. They ordered the part needed. After they got the part they then set up a time to come out and fix it the next day. They arrived during the appointment window and fixed the TV without any issue. My unit was a bit more complicated to disassemble but they were able to handle it. read more

This person is a nightmare. He never returns calls, then he yells at you when you're trying to get an answer. Run away if you're told to use him. LG needs to dump this guy. read more

Very unreliable. Never received callback, he cancelled his appointment maybe 4 or 5 times and even on days I had missed work. Does not have the expertise to fix TVs since his diagnosis was wrong. read more

Carlton did a quick and excellent repair on our TV through the manufacturer's warranty. Very nice guy and definitely knows his stuff.

We had an excellent experience with Tyler's TV. Our 3 year old Samsung TV blew out last week and Samsung itself recommended us to Tyler's. We called on Saturday night and they were able to come on Tuesday (after a holiday weekend). It was extremely tricky to get the TV off of the wall but Tyler and his co-worker were able to do it and fix the complicated problem. We were convinced we were going to have to buy a new TV. It was so nice to have them come to our house and avoid lugging a heavy and fragile TV to a store. They were kind, responsive, efficient, and extremely helpful. Their price was also extremely reasonable. We would definitely recommend them to others going forward! read more

If I could give a ZERO star I would. Let me explain why. I called on Monday Jan. 20, 2020 in the morning after being referred online by Panasonic to Tyler's TV and spoke to Carlton. Asked him if they did in-home TV repairs and he said yes. Told him my Panasonic Plasma Flat screen TV just stopped working. Also gave him the model # and explained exactly what the TV is doing. He said the problem could be 1 of 3 things and that he would call me back that day. That day went by. Tuesday went by. Wednesday went by. No return call back. Today is now Thursday, January 23, 2020. I called him this morning around 10:30am. Carlton answered the phone and said he was just going into the store and he would call me back in about 30 seconds. I waited and didn't get a callback so and I called again at 12:40pm and this time got his voicemail. I left a message explaining that I was waiting for his return call which I never received, and left my name and number and asked him to please return my call. It's now 4:30pm on the same afternoon and I've still yet to receive a courtesy phone call back. Decided to make one last attempt to reach out to Tyler's TV and once again got their voicemail. I have no idea what their issue or problem is. If they are not able to or willing to repair my TV, it is a simple quick "No" over the phone, but ghosting a customer is just piss poor business. Reading a Yelp review of 12-10-2019 by John M. leads me to believe this is not an isolated problem, but an internal serious issue they have of not calling back. As a matter of fact, there are Yelp reviews going back 2015 and 2014 of them promising to call back and never calling after several phone call attempts by customers. I will not reach out to them any longer, but will take my business elsewhere and suggest that anyone that reads this do the same. read more

NEVER USE TYLER'S TV IF YOU CAN HELP IT! This was the worst experience I have ever had with any service. Tyler TV performed a faulty repair on my TV and it took nearly two months to reschedule. During that time, they never called except when I called them. After almost two months, I finally got a follow up repair scheduled only to have them call me at the time of the appointment, having taken the day off work, to tell me they couldn't make it. Identical experience with the Tyler rep as well, basically chastising me for not having been able to schedule the appointment when he was more available. The only reason they got one star from me is that there was no option to give 0 stars!!!!!!! read more

Carlton is a very fair and great business man, this other review is from the other side of the country. I have worked with Carlton many times and he is Great! read more

Had a great experience getting our Samsung TV repaired under warranty. Excellent response time, quick follow-up when another part needed to be ordered, excellent overall demeanor and great customer service. Highly recommended. read more

Great service and very knowledgable about the repair. Would recommend them to anyone!

Worst experience ever dealing with these people - especially Carlton, who was responsible for fixing my TV. Very unscrupulous and unprofessional. He came to the house, took $75 cash, and took a part out of the TV and refuses to return the part to us after more than a month. He has come up with all kinds of excuses as to why he cannot get a replacement part, but will not return the part. I think that he basically stole a working part out of my TV to fix another TV. Whenever I call him, he basically yells at me about how he's got other commitments. He should be reported to the Better Business Bureau. read more

BEWARE!!!! Don't do business with this guy. He never returns your call. If you do get hold of him, he keeps saying he'll call you by the end of the day but never does. It's a scam to get your $35.00 dollars deposit. So STAY AWAY! THIS GUY DOES NOT DESERVE EVEN ONE STAR. read more

Tuesday afternoon my Samsung flat TV broke and the company recommended Tyler's TV, so I called and left a message (it was well past 5 pm). I never got a call back. I waited until yesterday morning to call back, figuring I'd leave another message (obviously, TV viewing is not a high priority for my family) and Carlton answered the call. I explained what the problem was, he said he'd be over between 2 and 5. At 4:45 he called saying he was on his way. He arrived at 5:10 and finished the job at 6. Courteous, personable, efficient. No complaints whatsoever. I'd definitely call him again. He runs the business by himself and that explains why I didn't get a call back after leaving a phone message. That costs Carlton a star. read more

Horrible!! Do not do business with this man. He NEVER returns calls and is a con artist. Took our money promised to fix tv, now he won't return our calls or schedule to come fix our tv. Ridiculous! read more

NEVER EVER EVER again!!!!! From the first phone call sounding like this guy was waking up in bed...to tell me my window service time was between 1-4pm, which I took the day off from work for. THEN NOTHING. Until 4:30...I get a phone call that they are 45 minutes away.... TOO LATE. I had to take my daughter to dance class. Any apology? NO. Rather, an indignant RUDE "oh yeah...like you really took a day off from work." REALLY???!!!!! I told Samsung they need to take this vendor OFF their list! They WILL NOT service my TV or anyone else's I know for that matter. EPIC FAIL!!! Not surprised to hear other unethical stories. Buyer beware.... DO NOT USE TYLER'S TV!!!! Better Business Bureau is next on the list! read more

This business does not deserve even 1 star but leaving a review won't let me if i don't choose it. With that said, do not do business with this person. As a customer the business does NOT have good communication skills. 1) Phone calls are never returned 2) Updates are far and FEW between 3) as the customer I felt I was the ONLY one making the effort to communicate by making phone calls and having to ask for updates on the status of MY TV. 3) continues to GIVE EXCUSES such as..."just like everyone else I'd like to be with my family during the weekends..."; "i was feeling under the weather..."...excuses as to why a simple phone call to provide an update to a PAYING CUSTOMER was not given. Right off the bat when I was able to contact him he went into DEFENSIVE MODE as to why I as a PAYING CUSTOMER have not been contacted. NOW when I finally called him again after an entire week that i gave him, he continued to be defensive and give EXCUSES. THAT was the last straw.!!! People do not do business with this man...you will be waiting for A LONG TIME to just even get updates...and the man could not even figure out what the problem was. Now i'm awaiting to get my TV BACK! I REITERATE...DO NOT DO BUISNESS WITH THIS MAN...IT IS NOT WORTH THE FRUSTRATION ALONG WITH BAD RESULTS...TV REPAIR...I THINK NOT!!! read more

My 55" Samsung screen failed 10 months into the 12 month warranty. Opened a ticket with Samsung on a Saturday, they assigned Tyler's TV to service and said Tyler's would be in touch by the following Tuesday. Monday afternoon I got a call from Tyler's TV. He was very friendly and actually asked me to take some pictures and do some diagnostics for him while I was on the phone in order to help him troubleshoot and save a trip out to do that on his own. He told me he would order a new screen and get back to me as soon as as it was in. The next day he texted and said the screen had been shipped with a delivery of no later than Friday. Thursday afternoon he called and said he had the screen, I could be at my house between 10 and noon today, Friday. He showed up on time, removed his shoes as asked, and proceeded to replace the screen. Took about 45 minutes total. Very happy with his service I would highly recommend. read more