This is a very poor run facility. The managers do not…read moreassist in anything 1 hour today just to get fuel.The guy that is currently fueling moves like a turtle 7 trucks behind me backed all the way up to west valley hwy. Arrived at 5:55 am fueling completed at 6:53am.I would avoid signing any type of contract with this location. What a Joke for such a large company.

This place just continues to go downhill. I go into the customer service window and Jim sits there…read moreand ignores me and when he finally acknowledged me he was extremely rude. There is no reason for someone working customer service to cuss at a customer when asked a question. Then on top of this while I am standing there, I think his name is Rich was talking to a technician about using cocaine. Jim called him Alex. I will be going out of my way to take my truck to another location after this. I wish I was in the position to choose to go another company. This place needs to close down, drug usage in a commercial trucking shop is a terrifying thing. Now I have to wonder if my truck is safe to operate.

the people at Penske work hard to make sure plans go off without a hitch when you need a truck,…read morereliable solid people who work there! thank you penske

Fraudulant billing. Beware! Complaint with state consumer fraud division will be filed asap! Make…read moresure you get pics of mileage and fuel levels on pick up AND return. 1 star rating is well deserved. Avoid at all costs.

I've seen poor reviews on this business but we were extremely happy with our rental. The car…read more(Corolla hybrid) suited us well on our 3 weeks travelling to Vancouver Island, pacific northwest, and finally to the cascades. A bit over 2000 miles and we only got 2 tanks of gas. Our flights got delayed and even though the business closed at 6:30, we got in at 9:30 and he waited and picked us up at the airport. Not a fancy business and not a fancy car, but nowould have treated us as well. Also, our flight was 3 hrs late (we arrived at 9:30, the business closed at 6:30) the guy didn't just wait for us, he picked us up at the airport . Upon returning the car he showed us the the pedestrian bridge to the airport was just around the corner, so this place is super convenient!

Good for budget travelers who are used to figuring out how to travel off the beaten path. Called…read morefor directions and was an easy 10 minute walk to/from the airport. Got a clean, new, hybrid car that was an upgrade from my reservation. My deposit was returned within 2 weeks. Not as smooth as an airport car rental but the money saved was worth the extra hassle.

I come here every day it is a truly great place if you need a big truck or your big truck repairedread more

From the owner: Commercial Truck rental, Full service leasing and Fleet repair and Maintenance.read more

What a joke of a place. We reserved our truck over a week before it was needed. But a call two…read moredays before confirming reservation and thanking us for our business. Then the morning of our pick up/move, a rep calls us and says they don't have a truck for us. No explanation, just "sorry, we can't help you." I will NEVER rent from Penske again and will be an outspoken advocate against this horrible company.

I was moving from Renton, WA to Chicago, IL, a trip that is over 2000 miles. This trip should have…read moretaken three days. The Penske office in Tukwila, WA sent us out on the 2000 mile road trip with a trailer we towed by a 16 foot truck. My husband's car was on the trailer. Two of the tires were bald. My husband called out one of the bald tires prior to leaving the Tukwila location with the truck and the trailer. The shop told him the trailer was 'fine' for a 2000 trip. As my husband drove he became more and more nervous as he checked the tire at each gas stop and the tire was getting worse and worse. He stopped in Wyoming and decided he was not brave enough to chance it any longer. He called Penske, who directed him to roadside assistance. After 4 hours roadside assistance came and came with the wrong size tire for the trailer (info given to them by Penske). He also told my husband that not one but two tires were bald. The roadside assistance driver had to drive back 70 miles from where he came and get two new tires and drive 70 miles back to replace the bald tires. This process delayed us one full overnight. My husband was in Wyoming and I was in my car in South Dakota. I had to wait in SD for him to catch up to me. When I called Penske in Tukwila they did not care that they sent my husband out on a 2000 mile road trip with two bald tires nor did they care that he could have had a serious accident and could have been seriously injured. I emailed the main Penske office who did call me and told me they would pay for the extra night's motel stay and another $300.00 for my 'trouble". I got the motel fee and they seem to have reneged on the $300.00. As far as I am concerned they should have refunded the entire fee of $3200.00 for potentially sending my husband to his death. I will never use Penske again and I urge you to boycott them as well. They do not care about your safety!!!! I promise you they do not and to top it off they are liars and cheats when they promise refunds and then do not issue them.

Be very careful to review the final charges if you rent from this Budget location. I was…read moreincorrectly charged for refueling, and even when I provided documentation that the truck was returned refueled, they still refused to fully correct the bill. I was quoted an estimated total of $43.07 for a local truck rental, but after returning the truck I was charged $93.34. The charge included 24 miles and 2 gallons of gas, despite only driving 22 miles and returning the truck fueled above the full marker. When I presented my drop-off photos and fuel transaction, instead of simply correcting the bill, they offered a partial correction. They refused to remove the 2-gallon fuel charge and acted like they were doing me a favor only partially overcharging me. If you rent here document everything and do not assume that they will correct the bill willingly.

Used them three times in last six years. Other friends and family also used this business. Always…read morehelpful and kind. Love them and using them again with a smile on my face. Great prices too. Check them out.