Customer service at this location is horrible. Came in to get a propane tank refilled. Checked in online and sat out there for about 15 mins before going inside. There were four employees. Two of them were helping clients and the other two were doing something on the computer, but not once did they acknowledge those of us standing in line nor did they greet us upon entering. Waited a few minutes and figured it was going to be a while. I asked someone else that was standing in line in front of me how long they've been standing there and they stated 15 minutes or more. Ended up leaving. read more

On May 28th, 2025 I settled on getting a hitch for my 2025 Jeep Compass. On my confirmation I was scheduled for June 6th at 8am, and I get a call Wednesday June 4th rep. on the phone let me know my hitch was in and there installer would be in at 11 am on Thursday June 5th. I get to the store and I find out right then and there that the bumber on my Jeep would have to be cut to make room for hitch. I asked if they had before and after pictures and the man told me they don't do that. Like why wouldn't you have pictures of your work to help people in making decisions Long story short my car wasn't even taken to the back to make sure it needs to get cut. The man helping me showed me where they would have to cut and said if they did cut bumber Jeep might void my warranty. He suggested I go to my dealer and ask them for a different bumber or something. Why wasn't I told about possibility of cutting prior to coming in? Instead I drive all the way to the shop and I'm told in person waste of time and gas. I feel like they should update their skills on installing hitches. Btw this is a video of the exact Jeep just different years and no cuts were made https://youtu.be/_r5OFmlcxdw?si=8q70XZn0bV7rHNIR read more

U-Haul - Bakersfield - Truck Rental Near Me - Bakersfield, California

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Manager or guy up front is terrible. Patricia outside is awesome tho. She was getting down !! Looks short staffed and guy up front don't care. read more

I booked a car hauler online for just $70, including insurance. I came by the next morning with my truck and the friendly staff helped me hook it up and ensure the lights were working. I returned the trailer late the next night at 2am with no issues, other than setting off the alarm in the parking lot (I waved and smiled at the camera and nothing else happened). No hidden fees, no lost reservations, and friendly service at a low price. Perfect! I highly recommend Uhaul on South Union Avenue. read more

U-Haul - Bakersfield - Getting a first gen 4runner from Nevada to Bakersfield in just a few hours was easy thanks to Uhaul. - Truck Rental Near Me - Bakersfield, California

Uhaul has been great to me until I encountered the manager at this location. I rented a uhaul 6x12 trailer for $70 from another uhaul location to pick up an ATV I had bought, only to find out the trailer only had an opening of 5'6 and the ATV would not fit. I had to abandon the ATV at the side of the freeway and I was stuck 400 miles from home with a dangerous situation. I looked up local uhaul on Google and this location was 4 miles away. I spoke to the manager and asked to exchange the useless 6x12 trailer for a car hauler, but he would not rent me anything until I checked in the trailer I already had rented, for this he charged me $820! Then wanted another $260 for the replacement trailer. My $70 rental ended up costing me well over $1000 The manager showed now sympathy for my situation and took no responsibility for the fact the 6x12 trailer would only fit 5'6" ATVs. He would not let me rent another trailer until I paid him over $800 and would not let me leave the uhaul trailer in his yard for even 1 hour while I rescued the stranded ATV. I was totally ripped off and held at ransom. I rented a 6x12 ATV trailer only to find out it was no where near capable of loading a 5"6' ATV and then was held at ransom and forced to pay outrageous fees. I was shown no help or support even though this problem was all a mistake of uhaul wrongly describing their 6x12 trailer. read more

U-Haul - Bakersfield - My Uhaul nightmare. Avoid this store at all costs. - Truck Rental Near Me - Bakersfield, California

Zero stars! Do not EVER go to this location. Go to White lane or Panama. These people are straight ghetto and so overtly rude to every customer. And worst of all they RIP people off by adding all these hidden fees never discussed in advance or anywhere on the paperwork. Someone should be arrested. read more

Easy drop off. Convenient location. I dropped a truck with tow trailer and a separate trailer another day. Good customer service.

If I could give this place no stars i would.. JOSE has no customer service ethic. He took my money off my card and then said it was denied when it clearly shows on my card it was deducted. "Weird" is he pocketing the money? Anyways I was going to use another card then tells me it going to be another $100. Wtf dude get some training. This place is sketchy. BEWARE!! BE BEWARE OF JOSE!! Walked out the place. Wasn't going to let him charge my card again for himself. Crazy read more

Where else can you go when you need to move Tried other places all the sam The movers need to be more efficient when loading the load was not evenly balanced so the ride was rough and broke several items read more

Whatever you do, DO NOT rent any trailers here or trucks I see why it has horrible reviews, but unfortunately this was my fiancés last resort to rent here. 1. They gave us the truck with only a quarter tank of gas 2. The check engine light was on the whole time 3. The truck alerted us it needed an oil change 4. The employee DID NOT correctly hook up the trailer which caused damage to the uhaul truck tailgate. The employees there need to do there jobs right because we put our trust in them! read more

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Didn't even get my trailer from this location but I stopped there because I had issues with my lights, the guy Fernando came and helped turns out it wasn't the trailer it was my truck and he even helped me with that for a minute, went above any beyond so shoutout to Fernando read more

Very bad customer service! I came to pick up a u haul truck and not once I was greeted or ask if I needed any help. I waited more than 10 minutes to be helped. The staff and manager were very rude and unprofessional. I do not recommend this place. read more

Very slow !!!! Go to White Lane fast and reliable Eileen is the best place to go if you're in a hurry but if you have 45 minutes to an hour of wait time union read more

Not happy at all On Saturday we reserved a truck for 10 am When got there and checked in reservation was changed I tried to speak to someone all they can say is get in line I then had to wait an hour and a half and everybody was so rude sharp and rude I don't recommend you all to anybody read more

If I could give a no star I would. Arrogant don't give a shit about customers. This is exactly what happened. The employees could care less about customer service. U-Haul has lost their way. They will not make a reservation for a location so you are guaranteed a specific truck at a location. So I had to picked up and dropped off the truck 50 miles away from where I needed it at $.99 a mile. U-Haul kiss off. There are to many other truck rental company's to choose from. read more

The service here is awful. You have one person working the desk and another person who could work the desk walking around. The line is going out the door. You would think they would put someone on the other desk to help the customers rent their equipment read more

if i could give zero stars i would. worst service ever. would not let me rent a truck and trailer that i had reserved because i had rented a trailer from another uhaul in town for moving. they would not let a non california licensed driver rent it either. this was for in town and they wouldnt allow as a secondary driver. waited in line for 40 minutes to be told this. also someone from their store called me while i was in line on the phone to confirm i still needed it, and still never stated that i could not rent what i had on reservation. **** absouletly the worst service ever*** do not rent from here !!!!!!!!!!! read more

If i can post 0 stars i would. I was just here not even 5 minutes ago to get a 20in . This is not my first time here I've been here before no problems. Today was different. Martha was the one checking me in and she kept looking at my tattoos and then asked for my I'd of course then proceeded to say my I'd does Not look like me. I look exactly like my I'd the only difference is I now have blue in my hair. They refused to give me a truck . Waste of time I don't recommend. read more

Somethings cannot be helped but somethings can. I called to have a trailer hitch installed. I paid the overnight fee and showed up for my appointment to find out the hitch never left Kansas. It delayed my road trip by an entire week and no one answered when I called to check on the status. I understand them being busy for the holidays but I had to call corporate to get a call back. They rescheduled me and I showed up and after an hour and a half of waiting found out that their equipment broke. I had to take the hitch with me across the country and have it installed myself. I was looking for convenience and nothing about my transaction was convenient. read more

The customer service here is really bad and they insist you call a reference while in line so expect the wait time to be at least 30 mins - 1 hr for no particular reason just because they feel like not telling you that is a expected part of the cumbersome and idiotic process read more

Martha is one rude asss, if you don't like your job kick rocks and look for another one ! Not asking for money I'm there to rent and you don't want to assist then just simply say instead of waisting peoples times ! She told me they didn't have any vans available so it seem weird because they had a lot of drop offs and a lot of vans so while we got in our cars I then went to the website and rented it myself . When we went inside she just looked and kept looking with hatred. read more

I have spent money at Uhaul for several years, and as of today that ends permanently. I went to rent a utility trailer, which I've already done 3 times this year from THIS exact location with NO PROBLEMS, and was refused service. Not only was I refused service from the employee and the manager on duty, but also from their corporate management representatives. Why? I'll tell you gladly: I had completely filled out their online form in advance (name, phone, address, cc, vehicle make/type/plate#, photos of my DL front/back, wife's phone#) and went inside with my DL and the credit card I used to pay in advance. After giving the gal at the register my name and #, she tells me she needs to call my phone to verify that it's ME. Uh, I'm standing here with my LICENSE AND CREDIT CARD, how is that not verification enough? My wife is in the car, the car is running, and I'm in a hurry to just haul some of my crap to the dump, so now I'm annoyed with the inconvenience and ask to speak with the manager thinking he'll listen to reason, and was sadly mistaken. I concede and grab my phone, bring it in, they call, it rings...good, right? NOPE. NOW, they need to call my alternate contact, which is my wife who is in the car. They call HER and she doesn't pick up because she doesn't pick up for random #'s, so now I have to get HER to answer so we can get on with our Sunday. All done? HELL NO! She finally asks me for a 3RD NUMBER. I tell her "I don't HAVE a 3rd number, just my wife and me." She responds with "I need the number of a friend or somebody else." WOW. To rent one trailer to take for a few hours, I have to not only give all MY info, but now friends' and my family's information as well? You don't even have to do this with rental cars!!!! They tell me this is their "personal assurance policy" so that they can annoy all your friends if you steal their shit. First of all, I paid for the insurance and second, I asked if I could just put down a deposit. Wouldn't a deposit for the trailer be better than a phone number or two? I guess not! Their corporate office told me that I can either give them that info or go somewhere else. Just so you know, fellow Yelpers: what they are asking for is a major VIOLATION OF PRIVACY. What happens if a battered spouse is trying to move away from her abusive husband? What if you don't want people know when you're away from your home? What happened to YOUR personal assurance? Trust me on this, find a new place to rent from because after their horrible decision to make this their "policy," Uhaul is about a year or two away from having to sell all their gear and locations to business owners who actually care about their customers. read more

Please give this site better equipment, or a better Internet provider. The transaction dropped 3 times while we were in line waiting for a reservation. The fact that we had a reservation and it still took 30 min. To be helped is concerning. During that time your lobby was filling up and although staff and customer s were wearing masks there should still be a revived capacity limit it regards to the pandemic. read more

Like many others here I wish I could give zero stars. The average rating for this location should tell you everything you need to know. In the world of internet ratings 5 = good/great; 4 = average; 3 = crap; 2 = run for your life. I went to this location based on a recommendation from a "friend". The exact reason for my concern is not really important here. What is important is the complete lack of customer service. I was so frustrated when I walked out that I didn't get the name of the "service" individual I spoke with. Some guy. He was absolutely unwilling to take any responsibility for the miscommunication on the part of U-Hall. Basically told me to cancel if I wanted to. These guys have so much business and I just don't understand it. If I can offer one suggestion to those of you considering a U-Hall location in Bakersfield: pick another one with at least 4 stars. Avoid this one at all cost. read more

PLEASE DO NOT COME TO THIS LOCATION. I regret going to this location. I had THE WORST customer service experience ever here. The manager John K. was servicing me but kept putting my services on hold to argue with another customer or disappearing. I got there at 10:45 for my appointment and didn't leave until 11:30. Near the end of the transaction John made Juan help me. We finalized the order and then apparently John forgot to charge me for the additional parts I needed for the 5'×8' trailer I was renting, so I was charged an extra 25. Then I guess one of the parts was not counted for. Juan wanted to give me $25 off for the bad service, but then John suddenly took over and only gave me $15 off even though I was told $25. So with all the crackheads outside loitering, their credit card machine kept freezing, their lack of communication, terrible service from the MANAGER of all people, this was by far the WORST customer service experience I've ever had. read more

The asst manager aka 40 year old virgin was a rude arrogant asshole the stg gate was broken we tied calling him but he has his call forwarded even the operator from U-Haul tried calling him and email him but no answer we finally drive a half a mile up the street to his office and the store was completely empty he said that the power went off and the gate isn't working and he won't go down there till about 3 hrs he had another employee there doing nothing just talking to a friend I tried to extort him that I had a moving company sitting there waiting and he said he didn't care and it wasn't his problem and since I was bothering him he won't be down there till 5 now his power trip pissed me off we left and went down the street to panama they we're very courteous read more

Extremely unhelpful and rude, made so many mistakes. Did not do their job and has broken vehicles DO NOT GO HERE THEY ARE TRYING TO SCAM PEOPLE. They refused to even show us our rental truck and expected us to figure it out. read more

I was told by a U-Haul representative that I would be receiving an auto transport trailer two hours from my current location. Upon arrival the sales associates were extremely unprofessional telling me my RV was parked in a spot that needed to be moved. Which was odd since they asked me to pull it back to exact spot to receive trailer. As I waited the female continued to correct the male associate in front of customers as if in a flirting manner clearly wasting customer time. After all the steps I had to take to rent my already reserved trailer (phoning someone to verify me???) I was told to wait outside where I then waited for over 15 minutes for a male employee to assist me. He wasn't very knowledgeable. It was all I could do to get him to look at the trailer to see if the lights were working. He stood with his hands in his pockets leaning on trailer as I showed that my lights to my rig as well as to my vehicle that was to be towed were clearly working and the auto transport was NOT. At this point the employee refused to get another pigtail or try a different trailer, dolly, anything at this point as I had reservations five hours away with a deadline. U-Haul basically told me they didn't care and it was not their problem they had wasted over two hours driving and another hour and a half at the store to wind up on the side of the road. I will never ever recommend U-Haul. After speaking to customer service I still was told they couldn't assist me. Very very disappointed and shocked at such bad business. read more

RUDE,RUDE,RUDE!!! Never again. Totally misinformed me on my reservation and didn't care. I will never use U-Haul again. There are other great rental facilities available, Budget and Penske. Give them a call! read more

I had an appointment set but got two phone calls about bringing my car in to have a hitch installed sooner because they didn't have any appointments for a few hours. I left my house immediately and rescheduled my work appointments only to be waiting there for an hour without any sign of my hitch technician. The customer service was atrocious in the main office as well. It is what it is unfortunately. read more

Terrible, rude, gouge you on quoted prices and the manager is the worst. Go elsewhere or be insulted and left to wait while the phone and counter get priority. Forget an appointment, forget a price quote, forget this shoddy operations read more

Horrible service, even more - no service at all! Just left this location. We came with my husband and 7 months old daughter from Los Angeles to buy a truck for our business. We called twice today and it was promised us over the phone, we can buy this truck today and it's ready for sale. And now Jose the supervisor just said us, he has promised to sell this truck to Steve, I don't know who is this and we can not even take a look at this truck. It's not ready and it's not for us. I was trying to clear everything with their main office in Arizona and he was yelling on me and very rude. He didn't want to speak with me at all and then I was asking to provide their license number and see their franchise, he translated me to his boss. Ok , we hope it will work with another location. Be aware, very rude and aggressive. Not even told to us - we apologize for this inconvenience. read more

Horrible as fuck very unprofessional , they did not let me know of hidden fees untill I returned vehicle and was charged additional fee. Jose olmedo manager unprofessional . We literally had to walk outside search for our own truck inspect it ourself and go back and forth inside and outside ! It was ridiculous worst experience ever ! read more

Hands down the worst uhaul I've ever been to. Caurhauler was not hooked up right and came off and hit my truck. When I told the "owner" John Kovanen he told me it was my fault because I didn't check his techs work! Then when we went out to look at the damage he told me to " go back inside I don't need you out here" as sarcastic as someone could. So then I talk to the insurance for uhaul ( REPWEST) I think it is all gonna be good, and I go home to Oregon get a appraisal for the repairs send in all the info in. Next day I get a call from the insurance adjuster ( Darryl Balark) telling me they are not gonna cover damages! Just last week he is telling me no problem and now they won't fix my truck. So bottom line go somewhere else and not just a different uhaul go some other place that won't back out of taking care of a customer. read more

U-Haul - Bakersfield - Truck Rental Near Me - Bakersfield, California

Horrible customer service. I had a blowout and I thought I was lucky that it happened right by the Uhaul shop. They refused to help me and told me to call roadside assistance, even though they had several other trailers they could have given me. It will be over 3 hours before I get back on my way, even though they sent me out with an unsafe tire. read more

I was going to be Denied my rental reservation from the lady behind the desk because "I look similar to my ID picture but not exactly the same" that picture the DMV continues to use is over 5yrs old! Of course it's not going to look exactly the same! I didnt have the same facial hair, I have some more tattoos, I don't weigh the same etc! I then had to proceed and show my debit card, business card even a CPR card showing everything matches! Then the guy who I spoke to the day before thankfully walked up but then he takes out his phone and takes my picture for a "current photo" and then a picture of my business card. Absolutely ridiculous to get a rental! I'll make the investment to get the necessary equipment moving forward to avoid their services. So if you have an old photo on your ID, take note you might be denied their service if the person you spoke with isn't there. Will not recommend. read more

Moving my mother out of Bakersfield, Ca and needed a trailer. Called U-haul and called their Union Ave location If they had any covered trailers and the answer was yes then asked what size tow ball was required and answer was 2" and I told her my ball was larger then 2" and she told me they would change it. drove across town and was told that they do not change balls. Beware of U-haul and getting info over the phone. NO SALE ! It sucks when we have ball problems ? read more

Worst staff ever. This guy hooked up our trailer had no idea what he was doing he tried to do it all and as we drive off the trailer comes unhooked! He didn't even lock the hitch ball. Good thing I checked the chains because they were on wrong and they saved the trailer from backing into our truck!!!! Don't go here for staff that has no idea what they are doing!!! read more

Alex and Jose were great trying to help me but I didn't have reservations and would have had to wait 3 hrs so recommended the one on white lane who did it right away. Was disappointed I could not rent from them but was rushed. They both treated me respectfully, very helpful and would deal Wittgenstein anytime. Great job helping me. Thank you both. read more

I had a great experience today with this U-Haul location. Someone tagged (with multiple colors of spray paint) nearly the entire side of the truck I rented. The manager, Jose, allowed me some time to try to remedy the issue. I spent hours scrubbing and a decent chunk of money with cleaning products trying to clean the truck. If I didn't do this, the cost would've been nearly $200 for them to clean it. I brought the truck back with just a few traces of color on it and he didn't charge me some outrageous fee. I paid for the gas and the amount of days I had it. Needless to say, I learned to ALWAYS BUY THE INSURANCE! Lesson learned. I appreciated their willingness to work with me. Thanks, Jose! read more