Reserved a 20' box truck & Appliance Dolly 4 days in advance! When we arrived the Appliance Dollys were already all rented out! They then handed us the truck keys and said it's on the parking lot somewhere! Once we found the truck we started the truck and ten seconds later it died! No fuel! None! We were assigned a different truck with fuel! read more

Little kids running this U-Haul need a reality check when dealing with customers. I rent almost every month from different locations and this is one of the worst. Sitting there on their phones? Go clean up the lot. Learn to respect customers and specially 30 year Army veterans. read more

Told us the truck was a quarter empty but it was literally at empty. And instead of giving us another truck (there were many available), we have to use this truck with no gas. Plus it was parked trapped between 2 other trucks (they then had to get it out for us). Super annoying to deal with. Go to a different location to save yourself the nonsense. read more

U-Haul - How much gas was supposed to be in the truck. - Self Storage Near Me - Corona, California

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Will never use this uhaul anymore. Retuned the truck the same and they closed the contract next day. I've truly to call em 10 times they put me on hold. So weird read more

Young Lady was SO Rude. Not helpful. Wasn't even will to help me pick out boxes. I left. Taking my business elsewhere! read more

U-Haul - Rudest Uhaul location! - Self Storage Near Me - Corona, California

Very bad customer service, spent 45 mins on the line waiting for my turn , only 2 customers front of me . They asks too many unimportant questions and wasting ppl time . At home depot , 10 mins you already driving the u haul !!!! I'll not come to this location ever !! read more

This location was great for both occasions I needed them for. The staff is great and everything seemed to go well. Moving itself is extremely stressful, so to have the other components run smooth, HELPS immensely. Thank you to my singing queen........ can't remember her name, however, she was awesome. read more

U-Haul - Extra tape.... - Self Storage Near Me - Corona, California

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Rented a small trailer. Reserved online and when I arrived at the location the morning of my rental there was a line and only the manager behind the counter. He was very kind and patient. The gentleman working in the lot was also very kind and helpful and the return process was simple! read more

Very good experience with this U-Haul on a Tuesday morning pickup. Got to my reservation late, but there were plenty of trucks still available for what we reserved. Was impressed with how well the manager handled a line of customers two at a time. Service was courteous and professional and really made a good start to a big moving day. Rented a 15 foot truck and everything was good dropping off was good too and the guy who checked me in was courteous too read more

Good service . Friendly staff like rosa is accommodating . The place is clean and organize even eir trucks in this place is clean before you drive. Would recommend this place in lemon walnut read more

Slow, careless customer service. We had a truck reserved for 12pm. We went in the building to check in and get the truck, but the employee there (man with blue eyes) took forever and didn't explain why and didn't say much to us. After like an HOUR of waiting, he handed us the key to a truck. The truck's fuel tank cap was open, and there was still trash in the trunk's back. We were also confused as to why the tank was empty when the contract that he handed us said that there was 1/4 tank of gas. So, we went back in to the front desk where he was at, and then he walked around the front desk, walked past us and left the building without saying a word. Let me reiterate: We were standing right in front of him at the front desk. We were about to ask him about the fuel, but he quickly left without a word before we can ask the question. He really doesn't belong in a service job since he's selfish, lying, careless, and dead inside. So, we had to wait, until another employee addressed us. read more

This place was terrible. I made a reservation paid for the night before and drove an hour and a half fOr my appointment. Then was asked to come at 2pm. If I wanted to come back I would have made the appointment for 2pm. Watching many potential customers leaving for propane, truck rentals etc because they didn't want to wait in the line. Regardless I was there for about 4 hours. I texted the manager a few times without any acknowledgement. Luckily I was able to get in touch with the President Sylvia who at least refunded me on the installation. I'm perplexed that the General Manager still has not responded to me since I left my cell phone and left him a message on his personal cell phone. Regardless do not waste any time here. I didn't know businesses that operate like this still existed. The funniest part I texted the Genera Manager about the piss poor customer service, but I put a wrong digit and texted a random person and they replied which location of U-Haul so they know never to come here. I took a screen shot of the random person I texted. read more

U-Haul - Me attempting to text the manager but was a random person. Manager still has not replied to my text and messages I had sent to the President - Self Storage Near Me - Corona, California

Staff helpful and responsive. Truck & dolly ready on time and pick up was seamless. Return also went as planned.

I have used this location for in-town moving twice recently and enjoyed the service. Staff was friendly and helpful. Returning process was easy. read more

Porque es perfecto para mudanzas son grandes y tienen rampa para las cosas pesadas como refrigerador estufas lavadoras etc

This location never has enough help on the weekends it's always at least a hour wait with a reservation every time they need to look in hiring more people for the weekends for sure read more

U-Haul - Self Storage Near Me - Corona, California

Returned our 26' truck and car hauler here after a 500-mile family move. Checking in started off well with a thorough inspection of the truck and trailer, and simple questions about how everything performed. Then the guy noticed some pre-existing damage to the left side of the truck. Some scratches and gouges, all of which had been marked previously with the little "x" stickers they use. But because there were no notations made on the sheet when we checked the truck out originally (not our fault, they sent us 50 miles away to pick up the truck because they failed to have the one we reserved ready when we needed it), they started talking like the damage had come from us, and we needed to stay and "do paperwork." Then the guy looked inside the truck and saw the used moving boxes we emptied and flattened to leave for the next customer, as per the instructions in the cab of the truck. But the guy said WE would have to unload and stack them. I objected, that's not our job to do. So he calls his manager. The manager inspects the damage and says "Yeah, that 'S' is fresh." Right in front of my young kids. Nice language buddy. Then the manager starts arguing with me over the boxes! Telling me I have to stack them, to which I say no, that's not my job. Then he says "well then you're getting charged a cleaning fee." I said that's not going to happen either. The sign in the cab says leave them in the back of the truck. That's it. So he storms off saying "whatever." Totally rude. Couple of more verbal exchanges, but it all worked out. No cleaning charge, no insurance report (so they claim; there will be problems if there is), and we went on our way back to get our new home set up. If you have a choice as to which uhaul to do your business with (and there are plenty in the area) choose another. This one needs a refresher on customer service. read more

U-Haul - Self Storage Near Me - Corona, California

Representative at the counter was not helpful and hard to communicate. Took one hour to get the keys ( network slow? What? No answer ) , no gas in the truck, mentioned otherwise I'm paper, went to him again but he got up and got out after seeing us without responding even when we addressed him while he passed us. Hope he grows and treats customers with a bit responsive manner. read more

Love this U-Haul. They always get my reservation's right and helped me with the hitching and unhitching of the rental trailer. Fast and return was pleasant. read more

They installed my trailer hitch about a year ago. I've been back three times now for two issues. First, it wasn't installed correctly so it vibrates on the muffler. 2nd The electrical keeps failing. One taillight stays on constantly. The service is TERRIBLE. You wait in line for 15 minutes then when they get to you, if your not renting, you get relegated to "whenever they can get to you". What a crock. The only positive thing I can say is at least one person was polite. read more

I called and made a phone appointment on 7/20/21 to have a tow package installed on my car (7 pin + brake controller). My appointment was for Thursday, 7/22 at 7:00 am. When I arrived they had no appointment or anything in the computer (on the phone they even took my credit card info). Since they couldn't install on Thursday, I made an appointment for Friday (7/23 @9:30 am) with the U-haul clerk. On Friday I arrived, they had nothing scheduled, no appointment. On top of that, they didn't even have the part in stock to install. I didn't have my receipt with me so I left again (see attached). When I got home to look at the paperwork from my Corona store I noticed the invoice had a New York address. I called the New York number (which took me to a call center in Texas) and they confirmed I had a reservation in Flatbush, New York. They also confirmed the Thursday appointment for New York. I have no idea why they booked me for New York and neither did the call center. He emailed his customer service boss and the Corona GM and told me they would get back to me and make this right. As of 7/27/21 I have not heard back from U-Haul Corona, but I won't be bringing my car in for service. I can't trust my brake job to this group. I do have to say I am sick of terrible customer service. The guys in the shop didn't try to help me at all and obviously both the GM and U-haul don't find any of this worthy of trying to make it right after wasting hours of my time. Luckily, I have time to get this installed before I need it. read more

U-Haul - My invoice with NY reservation (for Corona service) - Self Storage Near Me - Corona, California

Giving it a one cause I got refused the restroom by the guy there. Even though the woman thats normally there said it's available to use. Which is why I asked for the key. Why would I ask for the key if I'm not able to get in . Although the door has been left open, but that's another issue. Also I get he does labor but pretty sure a purple durag isn't work attire. I'm not the general public, I'm a customer... The fuck. You saw me when I got my account here. read more

***curse words are in this review We went there right when it opened, and the women who was there was just like 'hi..did you need help orrrr" so I said..uhm..yes? We have a reservation? She kind of snapped out of the snarky and told us to go to the register. So we did. She asked for my drivers license, I told her my husband would be driving the truck, she cut me off and said I need YOUR license. So I handed it to her. She said you're not coming up, so I just stood there and had my husband gave her his license and of course, it popped up. I'm writing this review not on her, but the 2 guys who were in there saying 'fuck this, fuck that, shit this, bitch..motherfucker' and all the lady said was to us 'oh what colorful language, huh?' And giggled. I couldn't believe it. read more

I rented a trailer online and when I got there there were 8 people in line. And 1 cashier. This translates to a 45 minute wait. Meanwhile 2 employees were sitting outside doing nothing and didn't come to the countries for 30 mins. I finally get to the counter to check in and they say the trailer isn't available and I need to call a number, and when I ask for details they just bark at me to call the number. Which I did and ended up on hold for 1 hour to get absolutely nowhere. DONT WASTE YOURE TIME. read more

Our self service check in didn't work so we had to wait until 9 am to get helped inside. It was very busy and only one person working . I think her name was Sherrie and she was one of the owners. She was working really hard to help everyone quickly. She had a call out on a busy Sunday. Thanks Sherrie for your help. read more

This place has the worst customer service. The attitude here is "We are doing YOU a favor!" Mostly teenagers run this place and it shows. They make the customer experience unpleasant and more difficult than it has to be. I'm old school and believe a business should provide good customer service for repeat business. Not here. This will be my last resort place in the future and I will look for other U-Haul places that value their customers. "As a customer paying for a product or service, you should always be treated with deference and respect. The agent or salesperson is not doing you any favors; it's the other way around." -Lou Cardozo read more

6 foot social distancing floor stickers in place? CHECK! Big cardboard boxes to block us from trying to get too close to the cashier desk? CHECK! Plexiglass barricade so thick that I'm not sure if it's there to stop a microscopic, blown out of proportion, possible flu molecule or a customer threatening to plant a fridge dolly between the eyes of one of the chuckleheads that somehow got hired on regardless of their DGAF attitude and slow as molasses going uphill maneuverability? CHECK! Said chuckleheads inability to realize that their mumbling is incoherent, especially behind the dimestore face mask, 6 inch thick bulletproof glass, cardboard box defense system and my repeated requests to please try and speak up, take the marbles out of your mouth, I'm trying to give you my money here, only fell on deaf ears? CHECK! The only saving grace was the lovely lady that waived the extra $20 charge for being a tad late on drop off day. I might just go back because of her...or not. read more

Booked on line, got there and waited in line to pick up the truck, it was clean and ready to go Check out was fast and efficient, the staff was very friendly. Would use this location again. Would have been a 5 star review except for the fact that the truck on had 1/4 of a tank of gas for a 60 mile drive, it would have been nice to have enough gas so I only had to fill the tank before dropping it off at the destination. Would use this location again if I need to. read more

This review is after the second scheduled appointment to get a tow hitch and when we got there the tow hitch isn't even there. We were told the tow hitch is back ordered this time when we showed up and there is no expected delivery date. Thanks for the heads up before we scheduled our day around this. read more

Very affordable rates for local moving. I used a 26 foot truck for 5 days and was charged under $250 I definitely would use them again.

They were helpful and worked with me as far as getting setup with a trailer. No real issues everyone was nice. Hooked up the trailer talked for a couple minutes then left. Happy with my experience and would definitely come back again read more

Needed a new brake controller, they had the wiring harness and controller in stock. The auto part store didn't even have what I needed.

Over all it's pretty much the only choice in moving you have so finding the best prices will be using during the week if possible . Mileage varies. Convenience fees varies from facility to facility... gas , late drop off, ect ... each facility manger has total control over what happens how it happens . But your held to policy abs procedures set that is meant for all to be in one accord. I don't understand that. Insurance I wouldn't pay it their not licensed agents they may use licensed companies but there not so they by law can't ask you to buy. The law has changed in this matter read your rights. There obligated to insure so what your paying is a waste. It's set up for failure. ( speaking from experience) being mindful to watch your charges and any after the fact charges ( citrus off hammner in corona will over charge will place a hold for future rentals for payment unbeknown unto you will pad receipts to cover taking off funds.. this is not an allegation I can prove still no measures of action to correct has been taken ) I use this company when I need over all besides a few bad locations it's ok I've not experienced anything more than a couple of hiccups. Big ... yes but resolution is in the horizon. From time to time ask what if any are there any allegations of conflict in your file.. yes a file imagine that. If so pay attention respond accordingly ( hint your gps , history location will save you time and a lot of Riga ma roe abs take you to solution with compensation . This applies to storage rentals as well . Never allow any one to just tell you anything you know you didn't do or knew about. Be quick to attempt to resolve so to not waste time if you must go further. Hood this helps just stay on top of your rentals abs charges be sure when it says paid it's paid if it comes back you have your papers work. On line I wouldn't take as gospel get your hard copies don't leave without it total regret it if you get in a situation Be Amazing read more

Horrible experience. Made a reservation 8 days in advance, which should have guaranteed our truck. Scheduled a 7am pickup time since we were moving out of state. The day before pickup, we were told they could not guarantee our truck and that our reservation had been transferred to the Norco location, which didn't open until 9:30 AM, far too late for us since we had a very long drive ahead of us. My husband drove down to the 6th Street location, spoke to a very nonchalant and dismissive employee whose name I wish I had gotten. He sent my husband over to the Norco location. When we got there, the agent could not pull our reservation up in the system, even though 20 minutes prior, it showed up in the system at 6th St. We are pretty sure the guy canceled it instead of transferring it. My husband called the 6th St. location again and the guy played dumb saying he didn't have it in his system either and couldn't help us, even though my husband stood right in front of him 20 minutes prior! Since we had no choice but to make a new reservation, it was $400 more than our original quote and we had no choice but to pay it. We told the guy on 6th Street that we were very upset and would be filing a former complaint with corporate. He was very dismissive and casually said "OK" in a very nonchalant tone. The paperwork for the truck we rented said it had a quarter tank of gas in it, which was more like an eighth of a tank at most. Pretty much empty. My husband took a picture of it. It's a good thing he did because when we returned the truck with the same amount of gas we started with, they charged us $17 for fuel. Once we got settled, we called corporate and got a refund on the additional cost, including the fuel charge. Beware of renting from the 6th St. location. Whatever the name of the guy was that we dealt with was very dishonest. I hope he gets fired. read more

Nothing is great at this location. I literally dread, I mean DREAD when I have to rent from this location. It's as if they intentionally deter renters and frankly I'm shocked they're still in business after several years of having the same expected deplorable rental experience. The trucks come with no gas many times because they have a siphoning issue they can't seem to control in the neighborhood. If you rent using the app, it's pointless! They'll still require you to complete all the steps to rent anything. I've rented from them dozens of times (all of which have been terrible and unfortunately necessary which might be why they never change or have an incentive to change) and they ask me for an alternate number. My wife didn't answer the phone and they didn't want to let me rent the trailer. Now, I drive to Eastvale or literally anywhere else regardless how inconvenient because this place and its entire staff are deplorable. I blame management considering other locations don't have the same issues. In 10 years I haven't had a single good experience here. read more

Friendly & knowledgeable staff and make our experience fantastic. Easy in and out and trucks are in very good condition. Although we had 2 people in front of us, the wait was surprisingly short. read more

This U-Haul is the absolute worst in the IE. I rented a trailer from them on Saturday the 29th and gave Cash deposit. Today on the 3rd I reserved the same trailer for all day. The facility not only gave the trailer away but didnt have my cash deposit from Saturday saying the issued a check. I was repeatedly told I could come anytime this week and pick my cash up. Now I dont have my deposit and have to locate another trailer for today. The manager Juan is useless was told to call his cell he never answers and they dont know corporates number read more

Poor Customer service. Went to location after I was on hold for 15 minutes. Walked in - Two people behind the counter were chatting with one another. After being acknowledged by a young inexperienced person with a doo rag. I inquired about a tow hitch. THe person preceeded to tell me BECAUSE of Covid there is delay in shipping. I said okay I still want to order, he insisted on making more Covid excuses. I asked more than once how long was the delay, just give a straight forward answer- After asking several times the 2nd person answered. Wow - how many people does it take to answer a simple question. Get your act together UHAUL! read more

Check the gas level they write on the contract. I was cheated on the gas. Also the vehicle smelled so bad... the leather seat had a dirty stain on it.. read more

I made a reservation online. There was a LONG line inside. The guy who helped me didn't know how to do a debit transaction so I told him I want to pay cash. I paid cash but they still charged my card after I paid and told me the transaction on my card was reversed. They charged me for equipment I didn't order. They were going to give me a smaller truck before I mentioned i upgraded to a bigger size (clearly the person helping was not paying attention to my account info). They would not refund me for the additional equipment I did NOT order until I returned the truck. When I returned the truck, I sat waiting for 10-15 minutes to be helped. The worker never greeted me but asks for my contract. I explained the equipment order and I eventually get refunded after waiting 30-45 minutes. I have never been to this u-haul before and will NEVER return. This place is horrible. P.S. I couldn't use the restroom either! read more