Run away from this storage facility. Unless you want your items stolen from your storage unit…read more Then, put your stuff in here and kiss it goodbye. My son and his college roommates stored items in a unit here over the summer. At some point during the summer, someone broke into their unit and stole many high priced items. When my son went to check on his unit in the middle of the summer, the lock was still intact, but upon opening up the unit, his items were gone. When we alerted the management that items were missing, with no evidence of lock tampering, we were informed that a known vulnerability in the locking mechanism allowed someone to use a screwdriver to move the locking bolt without disturbing the actual lock. They stated that several units were compromised. Management also stated that they knew the guy who rented there and was doing the stealing. BUT THEY NEVER INFORMED US THAT THERE WAS A MAJOR FLAW IN THEIR CURRENT LOCKING MECHANISM. Nor did they tell us that some units were broken into. They explained that telling everyone who rents a unit there of a major breach could open them up to people submitting false claims of their items being stolen. Ok, so maintaining their bottom line, and avoiding any sort of insurance claims for missing items, is more important than their actual customers. Got it. We have tallied up the value of the missing items, and we asked for reimbursement, citing that they told us they KNEW OF THE LOCK VULNERABIILTY and FAILED TO TELL ANYONE OF THE RECENT RASH OF BREAK-INS. Alas, their smart witted attorney informed us to go pound sand. The saga continues. Speaking of pounding sand, you should do that too and consider renting a storage space that is more secure. Unless you want your stuff stolen.

I just want everybody to know they tell you that they have a lit parking lot and they tell you…read morethey're on videos or balance no they are not I had a storage unit at this place my car got broken into my windows got broken within 2 minutes of me being pulled in the parking lot and the girl Andrea and the office and the other person refused to let me talk to somebody in the company above them then come to find out they do not have cameras in the parking lot not all the cameras are working and when they did find the person that broke into my car they got rid of the videotape please go to another storage unit do not trust the people that work at this one Andrea is not professional she lies and she gives out personal I formation on other employees

The nicest, safest most reasonably priced self storage units I have found. The units are brand…read morenew, lighting is good and management was wonderful to deal with.

From the owner: We offer secure self storage with 24/7 access. We have 5'x10', 10'x10', 10'x20' and 10'x 25' units…read morewith a 9' ceiling. If you have any questions or would like to set-up an appointment please call 585-431-2050

High Falls Self Storage is located on the west side of city. It actually is a historic building I…read morebelieve, it use to be a mill back in the day. It's a huge stone building. It's rates are competitive. It has 7 day access, no deposits according to their web page, and they have a special on padlocks, $7.00. I don't think they have car or vehicle storage there. The Google reviews on the business are generally good. I saw only 1 on Google where the woman said it was mouse and roach infected. Bottom line, go and inspect any where you're going to store items.

My son rented here for summer rental storage. We were told they prorated, but that's not true,…read moreonly if you leave within the first 7 days of the month. They also require you buy insurance. You must sign that they can enter your unit without permission. When we arrived less than 3 months after placing stuff in storage, imagine our surprise to find the walls moldy and 3 inches on water in the unit. We got the manager and she stated that they wondered if water got in our unit from the one next door that had a gaping hole in the roof. i asked for the final month rent to be returned and i was refused. i asked for the refund to help offset the 100 deductible. i filed a complaint with bbb, it took them 7 months to respond with a flat out refusal. note... They knew about the hole in the roof and did nothing. They rented the unit, collected the cash and did nothing more. They didn't enter the unit to see if water had leaked through the wall, nor did they call us. completely negligent. They did however offer to store or ruined items for the insurance company to inspect for an added fee. We even advised the insurance company of their negligence, complete with pictures. If i had time I'd be going to small claims court. i suppose if you have ugly furniture you want to turn into cash and don't mind depreciation or fighting with insurance? this is the place for you. Otherwise, if you like your belongings this is not the place. And by the way, corporate piblic storage is just as lacking in standing behind their brand.

I stored living room and bedroom furniture , including several family antiques, at this location…read more Due to water line break in their building, I suffered a total loss. Although a waiver was signed, I paid nearly two thousand dollars over 10 months for my belongings to be stored safely. It wasn't until after my fourth request for a partial refund did I get an apology for my loss from the owner - accompanied by a flat out refusal to stand by their service and offer even a partial reimbursement of my rent. Lesson Learned.

The other reviewer is right about this place being old and run down, it's not professional, it's…read morenot the cleanest, and the area isn't the best... but I've done my research and this place is by far the cheapest place to go to here in this area of Rochester for your storage needs. The people here seem to be very friendly and do help you with moving things into and out of the facility. They even gave me a free month of storage.

The worst customer service I have ever encountered in my 64 years of life…read more No staff on the premises. Customer service only through international call centers. I had to resign a lease to get entry to a unit hastily replacing the one substituting the one I could not get access to. Do not use this business

Very clean and monitor at the site . I have been a…read morecustomer for five years and never disappointed with the assistance I have receive when I needed it Thanks Tom Milt Jordan

From the owner: Are you relocating before you have a new home lined up? Self-storage is the answer when you find…read moreyourself between homes while relocating. 390 Self Storage is Rochester's trusted self-storage company with storage units & sizes that fit every need! Rent a storage unit to store your possessions until you can move into your new home. We offer Climate Controlled Units, Secured Gates and Entrance, Up To Date and 24 Hour secured access. 25% off your rent for 1 year for our first 100 customers. Reserve your self-storage unit now!

This is a fantastic spot. I have used them twice now (once in the summer, and then again over the…read morewinter), and both times they have been super accommodating and friendly. They even gave me a discount on a larger unit when the size I wanted wasn't available. And when I needed to move things out on the 1st instead of the end of the month, they gave me the extra day, no problem. Everything has been clean and in good condition when I've been there. I feel like these folks take good care of their property and provide excellent service.

This place doesn't deserve any stars. They take double payments for your unit. I had 2 credit cards…read moreon file one was supposed to be deleted and I stayed on the phone with them while they did it and then found out later they didn't. Also the manager is very rude.