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    U-Haul Moving & Storage at Shadow Mountain

    3.3 (29 reviews)
    Closed 7:00 am - 8:00 pm

    Services - U-Haul Moving & Storage at Shadow Mountain

    Propane

    Truck rental

    U-Haul Moving & Storage at Shadow Mountain Photos

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    Recommended Reviews - U-Haul Moving & Storage at Shadow Mountain

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    29 days ago

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    1 month ago

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    2 years ago

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    4 years ago

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    6 years ago

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    6 years ago

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    5 years ago

    I never have to wait at this location & they always have plenty of vehicles and trailers in different sizes in stock! Nice staff too :)

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    6 years ago

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    7 years ago

    Taylor was super helpful and professional. Best experience I've had at a U-Haul location. And I've been to a lot of them.

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    4 years ago

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    8 years ago

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    5 years ago

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    7 years ago

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    4 years ago

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    7 years ago

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    13 years ago

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    8 years ago

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    8 years ago

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    9 years ago

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    6 years ago

    They always keep you in the hot sun for 15 minutes before they send someone to help you with propane gas

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    6 years ago

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    14 years ago

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    10 years ago

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    10 years ago

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    11 years ago

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    12 years ago

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    12 years ago

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    10 years ago

    These guys are knowledgeable, friendly, helpful, and quick. I will rent from them again.

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    10 years ago

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    Ask the Community - U-Haul Moving & Storage at Shadow Mountain

    Review Highlights - U-Haul Moving & Storage at Shadow Mountain

    I hate moving, but Taylor made it less difficult.

    Mentioned in 3 reviews

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    Penske Truck Rental

    Penske Truck Rental

    4.4
    (7 reviews)

    Our experience started in June of 2024 when after 2-years of renting trucks from Penske we thought…read moreit would be in our best interest to purchase one. We rent trucks and require a semi-about 4x per month. Here is a vehicle price breakdown for factual affect; The total price=$53,299 (taxes, fees, etc); we gave a deposit of $11,000-$500 (Title fee); which means our principal payment from the lender (we thought was Premier) would be $41,799. And on the BOS from Penske this is the price breakdown. But the contract changed when Penske got LEAF involved without our knowledge or consent. Now LEAF is stating that our contract buyout would be $51,330.72 (because we have made 4 payments.) These are the facts every buyer should be aware of and concerned by. How we got here is outlined below and for those of you say their idiots, or this is your fault-I hear you. This entire scenario has tested me and my husband beyond measure, and we should have walked away after being transferred to 4 people all working for the same company, but we really needed this truck. Now I am just hoping to stop some entrepreneur or excited business owner from ever working with or financing with Penske, Premier Financing or LEAF Capital. From June 20, 2024-July 15th, 2024; we were under the assumption that the financing for the vehicle would be thru Premier Financing who holds the vehicle certificate. This was the entity that requested all our bank documents, insurance information and all the applicable statements needed to finance a truck. We even signed the Vehicle BOS #079612....... on July 10th, 2024. Then for some unrequested reason and without explanation we received an email from LEAF on July 16th, 2024. We did not choose LEAF capital; in fact, we were never consulted or informed there would be a transfer so we (apparently like idiots) assumed the Vehicle BOS from Penske would carry thru to LEAF. LEAF does not have a prepayment penalty clause in their contract, but they do state in section 2 under Payments that the 'Borrower may not prepay any portion of this Agreement. None of this was ever explained to us by anyone at Premier Financing or at LEAF. We signed the BOS and agreement with Premier Financing on 07/10/2024 that has no conditions about a prepayment penalty but now LEAF is saying even if you want to pay if off early you will be subject to the interest of the additional 54-months.

    This branch of Penske has it all! The trucks were new, the price was great, the honesty of the…read moreowners and the service was impeccable! We will be going back again for our next out of state move!

    U-Haul Moving & Storage

    U-Haul Moving & Storage

    2.9
    (32 reviews)

    I went to the U-Haul center to refill a propane tank for my barbecue. It was Sunday and it was 4:45…read morepm. I was greeted warmly and asked what I needed. I let them know. I was there to refill a propane tank at which point the guy that was speaking to me immediately looked at the clock. And then this very large heavyset girl with short black hair said oh we can't refill the propane because somebody got burned. I find this to be highly unlikely and probably a false statement as propane when it is dispense comes out cold not hot. Also, the large propane storage out there if that would've been on fire there would've been black smoke black char black anything. And it was pristine- it actually looked brand new. It was basically a lie. They didn't want to be inconvenienced because it was near the end of the day. I didn't question them I said thank you very much and I left just cause I'm the better person. But I think that your Customer Service is absolute crap. I think your employees should probably be reviewed because they're probably lazy. They don't seem to care about the customer which means they probably don't care about their job, especially the heavyset gal. I did not see her name, but she was the most ridiculous of all of them. Please learn from this and improve your Customer Service training or hire better people.

    The question is.. what went well..?? Honestly... not much at all. Everything I touched went to…read moresh*t! What's that you ask? "But Kristen, you gave them Five Stars??!?" Well yes I did! Sometimes, it's not about things going so Smoothly, it's about when things all fall apart, how well can the business or entity *handle* the mess of it all falling apart, or how can they make it right when everything is going wrong? THATS what is equally as important to whether or not the situation/service/product is satisfactory from the very beginning. If you are like me at times... and I mean during my ten+\- stint during this long U-Haul Relationship I've managed to now invest in... (how did this happen?) -we're talking an affair with a 26' truck and 9' Van loaded to the brim, for a month, but not before being towed around town, illegally (not Uhaul's fault- but the Bitches at Aria apt's, and I'm fine calling them out on it... learns your A.R.S's broads!), an impromptu "garage sale out the back of the truck (not at my discretion!) again not Uhaul's doing but funny now that it's in the past)... then going into storage for "a month" (ahem) sh*t hit the fan so that means 9 months... then trying to move out of THREE storage units by myself (5'1" me!) across town in a 15'er... units locked - not locked - locked - not locked, closed at ten, do I know? I don't know... you get it.... The GM at this location cannot be MORE amazing. And I mean amazing like you would think in his spare time as a male he was a kindergarten teacher for special needs children. I say this with the best intentions because it would take AMAZING patience, calm tone, voice control, the kind of person that remembers to Smile when they answer the phone (like they teach you in "upselling class", and he ALWAYS answers his phone. Friday night at 9? Yep. Sunday morning inf at 11? Yep. Monday evening at 630? Yep. Unfortunately I know this. Now... there is one gentleman I have to add... stay away with a ten foot pole, he would ruin your best day and make you say "Kristen wtf are you talking about you've lost your mine you're a liar and I hate you!" That's NOT Brian. You want Brian. Honestly, I think Brian keeps him on board because maybe they can't pay unemployment cause it'll raise the rating too high - or possibly he's been there so long Uhaul is obligated to him - I don't know I have no idea why they keep this person. He could be a relative of Joe the owner of Uhaul. There has to be a reason because this guy doesn't deserve a job cleaning the amalgam traps at the dental school honestly. But who knows, everyone has a family to feed...maybe they should just put him in the back so he doesn't have to work with anybody. Other than that disaster, Brian At the Cave Creek and 101 Uhaul is amazing and if you need a truck or storage...I couldn't more recommend going to see him ... and even the two ladies that work there that impress me by being able to drive those 26 foot trucks are super awesome also !

    U-Haul Moving & Storage at Shadow Mountain - selfstorage - Updated July 2026

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