This was our first move without help from family or friends or access to a truck. When we lived in Hawaii, when I only had one kid, I owned a F-150. We also knew plenty of people with trucks, so moving was never an issue. This time around, it was my boys and me doing the heavy lifting. The first time I told the employee the size of my home, what I had to move, and the time frame. Based on that, I rented a 15' truck several times. Each time, the process was smooth. Overall, good experience! read more

Zero stars if I could. SCAM! Dishonest staff overcharged us for hitch installation. Made an appointment for a hitch installation. It was a lady who talked to us and setup the appointment. We were bringing our own hitch and were quoted 2.5 hours of labor. The woman said we would be charged less if the installation was less than the estimated labor time. It took 1 hour. Then the man who completed the appointment charged us 2.5 hours nonetheless. read more

I had a scheduled appointment and arrived 20 minutes early. After waiting an hour and 20 minutes, my vehicle had not even been brought into the garage for the hitch installation. During that entire time, there was only one employee working, and they were still on the same vehicle they had been working on when I arrived. I asked if I would be notified when my vehicle was ready, and was told I would receive a text. An hour and 20 minutes later, I had not received any communication--only to realize work on my vehicle had not even begun. Had I known this, I would have rescheduled and returned later. Due to the lack of communication and poor time management, I canceled the appointment. Overall, the customer service was disappointing and not well-managed. I would not recommend based on this experience. Complete waste of time! read more

Horrible communication, scheduled a 9am rental pick up only for the u-haul not to be available. When asked what our options were, they said go to Poway.... so we took our business elsewhere. Please avoid this location, the customer service is terrible, the staff won't help and will just waste your time. read more

Don't rent from this uhaul location, they are terrible. Rented a truck for an 8am pickup and got confirmation emails etc for 8am mobile pickup as part of the 24/7 mobile pick up option. Arrived a few minutes before 8am ready to get the truck i rented. When I arrived and went through the mobile check in the screen tells me I have to wait for hand delivery when the store opens. I called and spoke to customer service (a process that took half an hour to even get to a person), they told us that likely someone forgot to put the key in truck so we're just out of luck and have to wait for them to open. I am so frustrated, I have someone waiting on me to arrive to pick up the item that requires the truck in the first place, feel duped that my reservation told me and confirmed 8am, annoyed that I've been sitting here waiting for an hour and can't get the truck and am just out of luck because this location didn't put the keys in the car. I've been renting from uhaul for years without issue, I cannot recommend this location and would urge everyone to use just about any other uhaul location besides this one. This one sucks. read more

U-Haul - Reservation screenshot showing 24/7 pickup authorized (supposedly) and 8am pick up time (absolute sham) - Self Storage Near Me - San Diego, California

Very disappointing experience. I originally asked to rent a 10' truck, but the representative convinced me to take a van instead, claiming I'd only pay $0.49 per mile for the first 100 miles, which would save money. I agreed based on that info. When I got the contract, the total was $89, even though it should've been $69 ($49 for mileage + $20 for the van). I questioned it right away, and the rep admitted I was right but said he couldn't fix it now and would handle it with his manager later. In the end, I was charged $194 for two days and 170 miles -- far more than what was discussed. When I returned the van and explained the situation to the site manager, he was rude, impatient, and completely unwilling to listen or acknowledge the mistake. He seemed more interested in shutting down the conversation than resolving the issue. I felt misled, overcharged, and disrespected. I expected more transparency and basic professionalism from U-Haul. I won't be renting from this location again. read more

Your customer service lacks especially from your representative Gilbert. I've never seen anyone so unhappy about their job and it does show when you ask for information. The company definitely should intervene and put him out of his misery and bring someone that looks and acts like they have some sense. read more

I stopped here to get a hitch installed. I believe the gentleman that installed the hitch is named Angel. He also was the person who greeted me and checked me in. Prior to meeting Angel, I was around the corner at this location and headed up to some random sliding door that was for uhaul but perhaps a different department. Some kind guy pointed me in the right direction! Thank you! Angel did an amazing job on the install. I had made an appointment and was in and out on time. It also is functional! I used the hitch immediately afterwards and it worked well with my bike rack (primary purpose of hitch). Calling and making an appointment is easy, but know what you need. I told the gal I needed the hitch for a bike rack and I was still going to originally be charged for a hitch that was used for towing--my Prius is not towing anything! Haha, plus that is $100 more. The gal that called me to set up my appointment thankfully confirmed the details and I told her I was only using this for a bike rack and she took off all the extra stuff for towing and it went down in price. Like $278 or so. Overall, good experience and got what I needed! read more

Quick, efficient and professional. Installed a hitch in about 30 minutes. Have used this location a few times before. Consistent every time. read more

U-Haul - Hitch - Self Storage Near Me - San Diego, California

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Be very careful when renting from his location using mobile pickup. It took about an hour to complete the check in, verification, taking photos, etc. Extremely complicated process despite me already completed the pre-check in online the day before pickup. The truck is parked on the curb (not close to the Postal Annex) next to a busy and fast street. Asking people to take pictures of the driver side is a terrible idea. A majority of the wasted time was spent on the terrible U-Haul website that doesn't work properly, then downloading their bad app that's unintuitive and slow. Overall, it was a huge pain doing the "easy" mobile pickup. The truck itself was fine except the "tow" light never turned off. I tried turning off the towing mode many times but it didn't work. I'm old and remember what driving a moving truck was like 30 years ago. It's still the same. Is that a good thing? A bad thing? I don't know but these U-Haul trucks are definitely dinosaurs. read more

I made an appointment for a hitch installation through the app and got a confirmation text. I show up and say I have an appointment and the miserable looking guy says 'TODAY'??? Ummm, yes. He did not ask my name or try and help in any way, but instead said the installer was not in. As this was my 2nd attempt trying to get the hitch installed through U-Haul, I turned around and said to forget about it. I'm halfway out the door and he finally decides to ask what my name is. Terrible customer service. So done with U-Haul. read more

Staff are very lazy hahah. Sorry to say this they look like they don't want to work there and they all have a attitude for many other reasons I go here to rent uhals stuff for my business and they constantly have a down energy and upset about something. And to top it off the smell inside when checking out is not the greatest . Low key smells like farts. Anyhow read more

Customer service is average at best. They really don't want to assist you. Definitely won't help you by showing you how to use the vehicle. There are obviously many huge trucks and the drivers are not used to driving such large vehicles. They have made it a very stressful experience putting all these trucks in a very small cramped space with barely any place to move the cars. read more

U-Haul - Self Storage Near Me - San Diego, California

Misleading information on their website cost me time and money. I tried to call to get it resolved and was given the run around and then disconnected. Calling Penske next time. read more

Be careful they Lies !! Check it out , here is the original confirmation message what I got. When you bring the rental car back they will tell you they are not going to perform the promise . And double charge you . So I was thinking it is a great deal , and let's do it ! Takes tile finish moving . BUT ! When the rental car was returning with 202.2 mileage 5 days .the rate came up to $0.69. And the lady was telling me they should charge me more than that . It should be about $ 570 for 5 days . Ridiculous ~ What you think ? Guys U-Haul Sign in/Look up order Customer Name: Pickup Date: 3/1/2020 10:00:00 AM SAN DIEGO, CA To: SAN DIEGO, CA Your order #. has a best rental rate guaranteed. If 100 miles have been reached then a mileage rate will be lower from 0.79 to 0.39. Thank you for choosing U-Haul UHC OF OCEANSIDE Regional Traffic Office (951) 200-5416 If you would like to reply to this email visit: https://amt.uhaul.net/amtcustomerreply/amtcustomerreply/main/id9qyqfyaWyG0Nf9VqU3lie6BMu9YW6JMvU+oA8VgnuzYmrzCctBZnjA== This email was sent from an account that is NOT monitored. If you have further questions or comments, please use the links below instead of replying to this email. Questions or Comments | Privacy Policy read more

U-Haul - Lies ! - Self Storage Near Me - San Diego, California

This place is amazing! The customer service we got from Frances was unmatched. She was well informed and super helpful. Thanks Frances! They are one of the few U Haul stores that are open until 7pm in the area, which is quite convenient. We got a couple of moving boxes, and were quite excited to learn that they carry a packing starter kit, which includes basic packing equipment (tape, markers, cushion form, bubble wrap, tape dispenser), and 20 small & medium boxes. We also got 3 extra boxes for that purchase. They also have a convenient propane tank refill and install custom hitches. They are observing COVID protocols, which is also amazing. read more

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Avoid. Completely incompetent customer service. Made an appointment weeks in advance to get a trailer hitch installed. When I arrived, the "manager" said they didn't have the parts and they didn't have anyone there to install it even if they did have the parks. Are you kidding me, what's the point of making a reservation then? No advance notification to me either, just a complete waste of time. U-Haul is essentially a moving day monopoly, so it sucks you have to deal with them. However, I would check for a higher rated place further away from a military base. This store seemed to be setup to quickly screw over our men and women in uniform. Just read the other reviews. Take your business elsewhere! read more

Rented a 10-footer for 3 days drove it 11 miles. Filled it to where it was before taking the truck. Checked the level at the return location of the lot. It was right at 1/4, where it was supposed to be. Get my receipt a couple hours later with the gas gauge drawn half way between 1/4 and 1/8 and I'm charged almost $70 for a fuel service fee and 2 gallons of gas. What a scam! read more

Was in a rush to refill my propane tanks. Didn't want to buy new ones since I know the ones I had weren't empty. The employees there were super cool and helped me right away. Was able to pay at the propane station too, so that helped me with not having to go back inside to check out. Highly recommended. read more

Don't go to these guys! I scheduled a hitch installation for my SUV online for a Saturday. I got an e-mail confirmation and a reminder e-mail a couple of weeks before my appointment. I show up at the U-Haul location only to be told that they don't install hitches on Saturdays. I showed them the e-mail with the reservation number. After spending a lot of time staring at their computer all they could say was that the reservation should have been cancelled. No apology, no offer to try to address, nothing. I just left and they were still staring at their computer screen. Maybe they have a great hitch installer, but they do not know the first thing about customer service. Go somewhere else - save yourself the frustration. read more

Lame. Rented a truck that was ok - check engine light was on and the truck was pretty old, but I got the keys somewhat quickly. They don't charge your card until you return the truck. At which point I noticed they had charged me for insurance which I had failed to notice on the paperwork. When I complained two separate employees told me the transaction was final and there was nothing to be done. If you do rent from U Haul, check your paperwork very carefully before you leave, they might not charge your card until you return but the charges are fixed. This sort of old school shadiness is lame. Treat your customers with respect and do honest business and they'll come back. read more

My fiancé and I have rented from U-Haul a handful of times in the past with no issues. Our latest rental experience, the employee gave us our keys and told us to do a walk around inspection of the vehicle ourselves. I took photos throughout on my phone as proof but, I do prefer protocol which is when the employee walks around the vehicle with us, right? Then, we weren't familiar with the particular vehicle model so we wanted to ask some questions and then that's when the employee finally came out to assist us with our questions. Upon returning, we had no issues though. Minus 1 star, because I felt like someone should do a walk around inspection with us and show the basic overview of the vehicle or at least ask if we have any questions. Regardless, will be back if we need to rent. Reasonable costs for the amount of time you have for the vehicle rental. read more

U-Haul - Self Storage Near Me - San Diego, California

Rented a storage unit from this place for 2 years. used my military ID several times as proof of ID for payment, but didn't find out until I closed my account they offer a military discount. When I went to move everything out of the unit I found they had changed the lock without my knowledge. When I requested access, and questioned the change, the manager had the worst attitude. After seeing I've never been delinquent on payment, he never offered any explanation, just gave the silent treatment as he finally cut off the fraudulent lock. I was honestly surprised my stuff was still there. read more

Having moved more than my fair share of times over the course of the last, oh let's say, four years, I can't say it's one of my favorite past times. In fact, I dread the thought of packing up boxes, hauling huge pieces of furniture with only the help of my hubby and maybe a friend/family member that so generously decides to chip in. It's just a big fat pain in the arse. But it's a part of life so you deal with it. I've always used U-Haul, different locations, and overall have had good experiences. Insurance will for sure jack up the price but it's better to be safe than sorry when it could end up costing you a whole lot more if you get into an accident. Or do something stupid like go off-roading with it like one of my buddies did. Moron. I reserved a 14' U-Haul truck online. When we got there, we had no problem getting the truck we selected. Customer service was pleasant enough so no complaints in that arena. The truck itself was your average U-Haul truck. Ours was clean, no rattly parts and everything worked fine. What mattered most was that all our crap fit in it. What it hauled: -An entertainment center -4 dressers -2 computer tables -a dinette set -an ottoman -a small sofa -2 guitars -household appliances and cookware -clothing/shoes -a coatrack -a bed/box frame -two photography umbrella lights -other random basic necessities -a young couple and 2 small dogs in the front seat Now we are home sweet home. Again. For the third time. Thanks U-Haul! read more

Andrew was awesome with helping us get set up with a truck rental! Great customer service, will definitely be back because of Andrew!

On moving day two hours before truck pickup, U-Haul Miramar texted, directing us to pickup in Escondido instead of Miramar, as reserved. (33 miles one way from Pacific Beach to Escondido, with Saturday traffic, on moving day.) After calling three times, on prolonged hold, then disconnected, we reached the "reservations manager." He was a comedian of sorts. For example, when we asked where he was located, he said he was driving. When first asked if there were other vehicles available, he played a little game, faulting our failure to say that we would consider something other than a 10'. When asked again if there were larger/smaller trucks available he said yes, of course, in Escondido. He "couldn't be responsible for another customer returning late" and U-Haul Miramar apparently does not anticipate that circumstance. He was unable to check availability at the nearby Copley Drive location, as "he doesn't cover that area." He did give us $50 as per U Haul policy when they fail a reservation, but $50 is not what we needed that day. Out of decency, I will not name him here, but I hope someone who oversees these operations will take note or that calls are actually monitored for quality of service. We went to Penske on Production Avenue 858-549-0123 where Jeremy answered the phone promptly, set aside a new electric vehicle at a U-Haul comparable price, had the contract ready when we arrived, and accommodated an after hours drop off. From now on, Penske. read more

First time renting a vehicle from U-Haul. My overall experience went by really well. We came in wanting to rent a van, but they had run out, so we opted for the next one up, which was the same base cost ($20), but just a little more expensive for gas. We were helped at the front by an extremely nice and helpful lady who walked us through the entire process, from when to return the car, how long we could have it, how the gasing up process works, how to check the vehicle for damage prior to renting, etc. It was extremely straight-forward, and we had no problems at all. The return process was also very simple, no problems at all. They took care of the return inspection very quickly, told me the overall price (we paid more up front for the mileage we thought we would use, and ended up using less = refund! :D), and I was in and out in less than 5 minutes! Would definitely rent again when I need to move large items. NOTE: They take reservations, so you can claim the moving van of your size preference in advanced. read more

I'm new to the military lifestyle being married to soldier, I expect to visit a u-haul fairly often. This location is the first one I've done business with for our storage needs. They offer military discounts and because we rented a trailer prior to renting their storage, we were given the first month free on top of the military discount! The lady who helped us at the counter was so kind and welcoming...she even had jokes to compliment our day! It was a day in the hottest weather of the week that my husband and I moved furniture from one county to another along with the long ride, I must say that the experience at the u-haul made the miserably hot day so much tolerable!! There is a loading dock where you can park and unload or load items to/from your rented storage. The second floor units are cooled, elevator is easily accessible, loading dock is fully secured requiring you to slide an access card after checking in, cameras at every angle, carts of different sizes available to help transport your belongings from loading dock to storage bin. It was easy to store our items and pleased with the unit, the service, and the location. Thank you for making our very long HOT day a very good day U-Haul! read more

This location has the worst customer service. They basically rush you through the inspection process and then charge you for gas that you should not have been charged for. We thought we lost our keys and left them in the van and the woman in the office just stared at us through the window when she was still in the office and couldn't even come to the door to help us. There's no way to actually call the office to even complain. This center seems to have no care for customers whatsoever. read more

Stupid me. I said in a prior review that I would never rent from here again. I failed to follow my own advice and rented again. Again the experience was terrible. The process is overly burdensome and the person at the front desk was a headache to deal with. My advice: if you need to rent a truck and you have other options, use them. Home Depot often rents trucks. Go there and save yourself the hassle. read more

I scheduled an appointment to get a tow hitch installed that u bought online. It was really easy to make the appointment. They were much lower priced than other places and they told me it could take up to 3 hours but they were done in about 45 minutes. There's a coffee place about a block away that's a good place to go to while you wait because there's no waiting area. Over I highly recommend them! read more

Cursed at me while I was with my 2 year old daughter!!! I tried to change my reservation and was told told to get the fuck out of the store and cops would be called. read more

We rented a truck at the standard price plus so much per mile. We had the truck for less than 24 hours, brought it back with the correct amount of fuel and it was clean. The man in the lot who checks returns in, tried to tack on $50. Said we had the truck for two days and the rate plus mileage brought in the total. We called him on it, and he put the price at our estimate. How many people get scammed by these people? It's wrong!!!!! read more

Moving from SD to SF. Scheduled a reservation to pick up our truck and auto transport tow with a week's notice. I know it can seem short to some people but I was pleasantly surprised that the reservation was set without a hitch and for a good deal. I get a call THE DAY BEFORE MY MOVE that the closest UHaul location that has the equipment I need to tow my car is in a city TWO HOURS AWAY. This is in less than 24 hours of me needing to take an 8 hour drive up north. I didn't have the time or even a person to drive me to this city with all the packing I had to do. Both the customer service at this local location and their main line was useless. To me, this company's reputation has been thoroughly ruined. Completely unprofessional and literally made me livid with anger and anxiety. Luckily Penske had the equipment I needed and it was guaranteed to arrive at the reservation time they said and that I had originally planned to move. read more

This is the WORST UHAUL in all of San Diego. We came here to pick up a truck for our move to Arizona. The girl working the front office was nice but the guy working the lot was TERRIBLE. We needed a car hauler to attach to the back of the truck so we could bring our car with us during our move. First of all the guy was standing on the lot smoking a cigarette and clearly didn't want to be bothered with attaching any car hauler to any truck. But then somehow we get the hauler attached and get our car on it. Fast forward when we arrive at our new home, we head over to the local U-Haul shop and the guy starts unhooking our car from the hauler. When we back the car off the hauler, THE ENTIRE FRONT OF THE CAR GETS RIPPED APART. The idiot that attached it didn't hook up our car to the hauler correctly and we paid the price and UHAUL placed all the blame on us. If you need to use a hauler for your move make sure it's not that idiot that wears a wallet chain. I need to also leave a review for the U-Haul place that unhooked our car from the hauler since they should've seen that it wasn't hooked correctly before allowing us to back our car off of it. read more

I have been using U-haul for years for my business and these last couple times I have made a reservation for the miramar location it always gets changed to another location that is way out of my way to pick up and with gas prices so high its a huge inconvenience. What's the point of making a reservation if its not what I was promised. When I called the corp office to ask for an explanation she was less then helpful and basically told me its a gamble when you make a reservation your not guaranteed what you want that's not customer service at all. The Miramar location then tells me I have to go to Poway to pick up the trailer because Miramar didn't have what I needed, I then proceed to call Poway and demand they get a trailer over to the Mira mar location and she said I cant do that and that I will have to go to Poway. We get off the phone and then Miramar calls me and says that they have a trailer. Why did I have to go through so many hoops of one person saying they don't have what I needed and then calls me and says they do, I spend forever on the phone waisted time, this company doesn't communicate with each other and or else I wouldn't have been bounced around so many times. I have given U-Haul a lot of service but now I'm going to a different company. read more

I needed a certain hitch installed for a handicapped lift. I waited two months for it to come in and then I later found out that it was the wrong hitch. Icing on the cake was that they bellowed along with horrible country music while I had to wait to get the wrong hitch installed. read more

5 stars. Very professional operation. In and out expeditiously. Easy to maneuver around this location with a big truck. Lots of equipment and all supplies you may need for moving. It would be worth the extra distance to go to this location. I recommend this uHaul store 100%. Will definitely use them again. read more

They installed a trailer hitch and wiring for my SUV today. Did a great job, very professional. I purchased the parts and paid for it online and made my appt for a few days later. When I arrived this morning, the lady checking me in saved me $100 off the original amount paid because there was an upgrade on the wiring, but it was less money! They didn't have to pass along this savings, and they did. I would highly recommend using them for your hitch and wiring! Did a wonderful job. I encountered 4 different people there today during drop off and pick up and everyone was very nice and pleasant. I am sure they deal with a lot of rude people (moving can be very stressful), but yet, everyone was still nice. Good job, staff! read more

My first experience was better than my second. First time I had a lot of help from the truck assisters but not so much the front office person. Second time it was kind of the opposite. It's strange... I feel like depending on who helps you out, you can end of paying a lot more than you expect. Service can be a bit slow but I guess it's the best they can do? It's a convenient location and honestly whether it's crappy or amazing or mediocre place I'll come back just out of the sheer convenience. UHAUL unfortunately monopolizes the whole moving truck rental business and there isn't much of a way out of that... At least with this one I get average service and at an average price. But like I said, my experience here is varying on who I interact with. Good luck. Also, in case you haven't seen my tip: check your gas tank after you get the paper because often times the gas tank is a lot lower than what is marked on the paper. Get it corrected so you don't end up paying for gas you haven't used. read more