I used this site starting in February 2014 for a massive collection of books, toys, dolls, comics,…read moreand a lot of household goods that I had to move when I moved to a different apartment. My items remained in storage safely for the ensuing 12 years. At one point, someone cut the lock with a torch and broke into my unit, but apparently by mistake. They realized their error and fled without taking anything, but the operators of the site contacted me immediately, repaired the lock, and they replaced my lock without charge. They have secure, clean, and friendly service, including contacting me to warn me when I was in danger of getting a late charge. While the building I was in, was not thermally stabilized, they do have air conditioned buildings, and the space was large enough to minimize the worst kinds of thermal issues. There were no signs of pests, bugs, rodents, mold, or any other hazard to my stored stuff. So since they're such an excellent place for storage, why would I leave? Initially I was paying a very good rate, but over time the price for their largest-size unit increased slowly to the point that after my income became fixed, I could no longer afford it. They are not the cheapest place for storage, but they are accessible, they have security cameras and are alert to intrusion, and they're worth what they charge. I did investigate options. While I could have gotten a cheaper price elsewhere at a promotional rate, it would have gone up to the same level in six months and I would have had to hire movers, which would have erased the savings. I'm not sure why this category of business does that, since it would seem like it would be cheaper to hold onto tenants instead of having empty units, but I suspect that the fixed space available means demand is greater than supply, and profits are better keeping slightly ahead of inflation. Apparently the "box storage" systems are generally better about long term rates, than the fixed-site, systems, but again, fixed income. Your experience may be better or worse, depending on your needs, and if you need to be able to casually access your stored items, this is a good place for it.

Very nice friendly service. Property is clean and we alsays feel our belonging are secure here.read more

I have been a repeat customer at this facility for over 10 years, with multiple rentals over that…read moretime, and until this most recent experience I would have given it a strong 5-star rating. Historically, the staff here were professional, courteous, and genuinely customer-focused, which is why I returned again to store my new RV. Unfortunately, this latest transaction was very different. While I understand and accept new policies around proof of insurance and ownership, the issue was not the requirements themselves--it was how they were communicated. A phone conversation with the current facility manager escalated unnecessarily and became confrontational and dismissive. I was repeatedly interrupted, spoken to aggressively, and made to feel as though my integrity and long-standing relationship with the facility were being questioned. That interaction was so inconsistent with my prior experiences here that it was genuinely disappointing. Customer service is as much about listening and tone as it is about enforcing policy, and that piece was clearly missing. I am sharing this feedback in the hope that ownership and leadership will take it seriously. This facility has historically been excellent, and with the right focus on professionalism and customer respect, it could be again. Update (January 2026): Following this review, I was contacted by the regional manager, and I later received a personal letter of apology from the President of West Coast Self-Storage, the company that owns this facility. He acknowledged the issues I raised, confirmed that their computer system had changed (which explained the missing rental history), and assured me that corrective steps are being taken to improve both recordkeeping and customer communication going forward. I appreciate that leadership took the time to listen and respond. While I ultimately moved to another storage facility that better fits my needs, I respect the way West Coast Self-Storage handled this at the corporate level and hope this location returns to the high standards it once reflected.

FUTURE PATRONS... BEWARE!! This business will lure you in…read morewith a clean facility and introductory offers that make you think, "Wow, what a great place for a great price!" However, hopefully you won't meet the manager (who we experienced end of May & June 2025), because his lack of customer service will make you pause, but the cleanliness and (bait and switch) price will make you not listen to your instincts. Before I briefly tell you what we have experienced, I must first preface it with the following information, to help you see the wrongness in what we have experienced - my husband and I are in our mid-60's and late 50's; hubby has worked at the same big high tech company for 38 years; both of our credit scores are in the 800's; upon moving our RV to this new facility, we unfortunately experienced 2 deaths in our immediate family as well as being blessed with new grandchildren, leading us to not be able to do anything with our RV since then. It has literally sat there. We also pay with auto pay, so there is never a late payment. So when the following happened, on top of the rudeness of the manager, we were left shaking our heads and highly disappointed!! I have email proof of the following... On Nov. 17, 2025 at 12:21am, I received an email stating, and I quote, "We did not receive proof of insurance by December 01, 2025... we have enrolled you in the third-party Tenant Property Insurance Program." Yes, you read that correctly. Now mind you, we had just experienced the first death of which we have been mentally and financially helping support the surviving relative, and were just a couple weeks away from the birth of our grandson. We have been with Geico for decades and it auto renews every 6 months without fail, and when it renewed, the first day of renewal was a Monday, of which my husband drove down and personally showed/gave them proof to make sure they got it, since our lives had been crazy. Then the end of January, the same day our family member's 24 day old baby died (and had been ill), I received an email from this company, stating, "We are contacting you to communicate an adjustment in the monthy rental rate... your new monthly storage rent will be $249.00." Up from $169.68/mo. A NEARLY 50% PRICE INCREASE!! This is either a retaliatory action from my response to their first wrongful email (that the worst thing I said was WTH in response to their bad & wrong practices and explaining why we didn't show proof of insurance early) or because they want insurance early and not the day of... or, it's PREDATORY PRICING! Or both!! Either way, if you're considering storing at this business, I would think twice. When researching this business AFTER these experiences, I noticed on Yelp there is only one review since 2023, it was on the last day of 2025, and it matches mine. And on Google a majority of the newer reviews (you need to change the order of reviews to the most recent, or newest) are at 2 months and 8 months - when they attract newly signed up customers at 6 month rotations of introductory bait and switch offers, to write a review. But you'll notice the reviews are short and don't say much because they haven't really experienced this business yet. If we had written a review right when we started storing here, it too would have been at the 8 month mark. Buyer beware!

if I could give it zero stars I would. Some of the worst customer service I've ever experienced in…read moremy life. Joe is a fucking dick. lucky I got all my stuff out of there today. Go to a different storage place.

Great place to store your stuff and customer service is nice, the building is very secure, always…read morekept clean, and they provide dolly's to move big items. Great people and great business.

Quick pick up after reserving online, same day. The truck was clean, it came with the dolly. We…read morerent from Portland to Seattle. The ride was pleasantly smooth.

My wife and I just moved to the area after been living in Japan for over 16 years, and needed a…read moretruck to move a living room set that we had just purchased. Miss June, the Office Manager, was very gracious and accommodating to our early arrival and suggested a more adequate van to suite our needs -- saving us money towards the overall cost. Our move went very quick and smoothly, and we had a great experience dealing with Miss June. I highly recommend using the Sunset Mini Storage and Uhaul business to anyone in the Beaverton area.

David is exceptional! Customer service at its best. He handled my Auction purchase with ease. He…read morewent out of his way to accommodate my requests.

Today was our first day renting at Extra Space Storage…read more David patiently walked us through everything we needed to know and answered all of our questions clearly and thoroughly. His calm and professional manner makes anyone feel at ease. We sincerely appreciate his excellent service.

Well-organized, good signage, friendly staff. Had a bit of confusion with our containers arriving…read morefrom out of state, but they were able to help us figure it out and get everything to the right place. They have everything you'll need for moving - boxes, tape, locks, protective padding. Great experiences with everyone I have interacted with here.

The site manager, Austin, is incredibly helpful & friendly in all our interactions. Not only did…read morethey make the moving in process super easy, but they made the moving out process equally smooth. They have also been accommodating and understanding of various circumstances on my end which has been a real lifesaver. My storage unit was clean, secure, climate controlled, easy to access, and well worth the money. The customer service provided by Hillsboro West Self Storage is top tier and will make you glad you chose this location.

I was movin into a smaller space came to this location on a Saturday and through their mobile site…read moreget setup and moving very quickly. Paula later called to check in with me and make sure I was squared away which was very appreciated and helpful.

In 5 months, my rate was raised 4 times. It went from $129 all the way up to $239. The unit did not…read moreget bigger, so... what's the deal? I contacted support. This was their response: Public Storage runs on a month-to-month basis, so prices may be subject to change any time per section 2.2 of the lease agreement that you signed. It is subject to periodic rate increases with no exact time frame or amount cap listed. So it is just going to keep increasing willy-nilly? WTF? How do you run a company this way? When I asked how they justified this and said I couldn't keep paying more every month without getting anything in return... They responded with: I have reviewed your rent and I see that even with your recent increase, you have a great rate for the size 10x10. Our pricing reflects the high demand for your location and unit size. While I cannot reduce the rent, I might have a different size that works for your needs at a better price point. Why? So you can just increase that one every month until I end up in the same position, but with a smaller unit? Hard pass. I've used other storage companies in the past that were 10000x better. Never raised their prices. Public Storage, at least this location, is a rip-off and a joke. There were never any carts around for loading/unloading, my belongings have SPIDERS (big boys), and no one is ever in the office during office hours. I do NOT recommend.

I-5 mini storage was Amazing! They had great deals. The front desk was very helpful. Units were…read moreclean. Super easy move in and move out.

I have used I-5 Mini storage for about 2.5 years now, and I have nothing but good things to say…read moreabout it. The on-site manager, Cyrus, is very helpful, nice, and easy to work with. The property is well-maintained, the location is convenient, and the price is good for the space you get. I would highly recommend I-5 Mini Storage to anyone who needs extra storage space.