Great customer service always friendly and helpful. Helped me with a difficult situation

COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask. All customers are not expected to wear a mask. It's optional now. There are some hand sanitizers available for customers to use. This place is open and available with no limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. They do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is decent. It's not too big nor too small. Just right. Parking spots are also decent, so you shouldn't get your car dinged. Establishment: The bank itself is very clean, neat, and tidy. They also have a complimentary coffee station for customers, which is sooooo cool! Staff: The staff here are very friendly, nice, and helpful. read more

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This was one of the worst experiences I have had with a bank, and I would not recommend this branch to others. Manager handled my request unprofessionally and made feel uncomfortable. This man had no manner and rude. As well as his worker Rashida too. They made the situation more frustrating through poor communication and a lack of concern . Rest of the people are very friendly and always nice. read more

I am so disappointed today Friday the 23 January 2026 went into the Arcadia branch. My first recommendation is please, please restructure the interior of the bank if you want customer to come and line up on one side then do not open both doors,(can't be done)put back the counter. I stood in line, there for a good 20 minutes and there are four representatives in the bank and all you can hear is "we will be right with you" "will be right with you". Two reps left, went to the vault. (I guess to make change) I decided to leave. I left because I looked behind me and they were 4 people waiting. my preference is the branch on Foothill.This branch needs (after the reconstruction) work, It's a mess it doesn't flow it needs to flow. Somebody needs to take a serious look. You have two entry doors, and your queue starts from only one side. Take a look at the Foothill branch. read more

U.S. Bank Branch - Deposit slip - Banks & Credit Unions Near Me - Arcadia, California

Friendly and helpful stuff. Very patient to answer my questions. Bank offer free water/tea for customers. Very kind of consideration. read more

Horrible service! Rashida, a bank clerk just plain lied to me saying that they have no space in their vault to store not even a coin box that l wanted to deposit. Their vault can be seen when you enter and it is massive. she claimed that it is full but l'm sure they could have fitted one easily. Very cruel towards a person with a disability. Not recommended. US bank used to be good but not anymore. read more

I came to this bank to ask in come wire transfer. She only write down the swift code for me , and tell me to write down the address on her business card for bank address. Could people work at bank be little more professional and have little better common sense??? So waste time . read more

U.S. Bank Branch - Banks & Credit Unions Near Me - Arcadia, California

My mother had an awful customer experience with Branch Manager of US Bank South Pasadena refusing to accept her Illinois ID with no exp date. The day after my mom went to US Bank in Arcadia to cash her Social Security Check. Eric Chu NMLS# 1728772 helped her with banking services and even educated us on Illinois ID laws that IL residents 65 yrs & over will not have an expiration date. He gave my mom his business card in case she runs into any future issues at US Banks, and he advised her to have them call him. Thank you, Eric for your patience with my mom! She's elder and her English is not so easy to understand, but you treated her like you would any other human being, with respect and kindness. read more

U.S. Bank Branch - Banks & Credit Unions Near Me - Arcadia, California

This bank totally cheat on their customer, do not trust them and any their promotions because they will try their best to trick you not given you the credit ! Never come back , the staff work there do not know anything they only know search online , take you whole day and wasting your time read more

Amazing branch. Very friendly and helpful staff. Plenty of parking and great atmosphere inside. Feels like a more personal banking experience read more

Never will go here again. 3 months after my checks were processed for my business, they realized more money was processed than the total of the checks. I spent the money I thought I had (because it was processed and I needed to live), then they deduct $1000 (how they made that $1000 error is beyond me. I become overdrawn with overdrawn fees and the account ends up being closed. I called to try to tell them when I would be able to pay the $1000 (from their mistake), but they were incredibly rude and would not work with me. I received absolutely no contact from them about my account. Luckily, I am a good person and called to pay off the account when I was able to (which is what I wanted all along). So glad I will have nothing to do with US bank ever again. Horrible people and experience. read more

I have a decent relationship with my bank. Then again, never really been a fan of banks in general. U.S. Bank in particular likes to call my house, offering a bunch of services I'd rather not have. How do I opt-out?! Sorry, me ranting. (On a side note, there is a number for that: 1-800-370-8580) The only reason why I bring that up is because the last time I went in, the teller was asking if I needed a credit card from their bank. I wasn't too sure, but I thought I did. She said she'd check, and just said that she'd set me up with one. I find out later that I do indeed have this platinum card... So now I have two. Thanks U.S. Bank. Thanks a lot... Aside from stupid stuff like that, the location is convenient enough. The bank is small in size, but I don't see lines here like in other banks. Close to the mall. Across the street from CVS. Outdoor ATM access, which is where I do the majority of my transactions anyway. read more

Everyone at the branch provides exemtrely great customer service experience. I will be doing all my banking needs with them. They were all so welcoming and helpful. read more

U.S. Bank Branch - Back side - Banks & Credit Unions Near Me - Arcadia, California

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This branch has a new remodel and its new layout looks welcoming. I love its staff as they greeted me once i stepped in immediately. The new young girl at the teller window has a very nice smile. I was able in and out and get my business done in few minutes. This branch is a good represebtation for US bank as a whole. Kudos to the manager who has created a nice branch culture. read more

A branch with truthful people that sincerely help my financial need. Their advice is valuable. I am glad I give this bank a try!

Even one star is way to much for this branch , I'm writing this review while I'm waiting for slow and empty branch . I thought us bank is a good bank cause I've heard a lot of good things , but I walked through and saw completely opposite thing. After 40 min of waiting no one even said hi to me and I'm leaving right now . I wish I could give no start to this branch but for review I have to! Don't even think about going to this branch . Thank you ! read more

If you're planning to stop by to open an account or any other business make sure you make an appointment. Or you can just go to another bank like Chase since they have staff on hand to assist you. read more

This branch has one of best banker there. Speaks mandarin , Cantonese. They know your need and willing to help as long as they can. I would go back for my banking needs read more

This bank would get better reviews from me if it weren't for that old European lady in there. I swear that woman acts like I'm trying to steal her money. Why do you need to know what I'm spending MY money on? Do the transaction quickly without being rude. That's what I want from my bank. It even seems like if I get one of the nice tellers, she has to run over and see what's going on. I could see if I'm overdrawn all the time, or haven't been there over 15 years, but to harass a good customer that has been there a long time is just wrong. I miss the old tellers...Julie come back!! read more

I visited this bank. The customer service was awesome. They help my resolved my issue quickly and made me feel like a valued customer. I'll surely visit again. read more

Branch now has more multi- language speaking bankers/tellers. At least, it has more than my last visit few months ago. Banker Eric was very patience with me even I had prepared multiple questions for him at one shot. I have also noticed that there is a new management team in place. I was greeted by two persons within 10 secs in my recent two visits. Great! Also, bank has a good size of parking lot. Very convenient and no need to scramble for parking spot. The only compliant I have is its ATM. It went down multiple times. First time, its card reader did not take my card. Second, the machine was lagging super slow to the point I thought my card was being eaten. ATM needs to be replaced!! read more

Very friendly and professional branch manager. Solved all the problems for me. Highly recommended !!!

Never enough employees always long lines and atms always down! This bank sucks, this the reason why I'm switching banks.

I switched to US Bank a while ago and I have to say that it's been a great experience. I'm the type that still likes going into the bank and getting to know the people. Everyone at the windows are always very nice and willing to help. They also keep the lines moving quickly. A few months ago I was interested in getting a new credit card. I spoke to one of the bankers named Clarence Ho. Super nice guy who is very informative and explained all my options simply and clearly...no pressure at all. I don't give many yelp reviews but I wanted to make sure I give my 2 cents on this branch because they make my banking quick and seemless, all with a great attitude. read more

I agree with others about the lack of professionalism at this branch. This guy, Tom was supposed to help with an international wire transfer. I showed him the bank and account information and he said he doesn't read German. It was the bank name, account number, address etc. that is needed for an international wire transfer. Later he said he did not know how much to transfer (in dollars) to get the required euros. Dude!...you work for a bank! It took 45 minutes and three people to complete a very simple wire transaction. On top of being ignorant and unqualified he was rude! Horrible customer service. Never will I ever go there! read more

needed some help with my checking's account and went to this branch, after hearing my question, an employee, an old lady, just simply told me she didn't know the answer, thus, she couldn't help me at all, and let me go back to the branch where I opened my account... I was shocked there. That's the way how they treat their customers by refusing to offer any help to those who do not open accounts in their branch, instead of asking somebody else or trying to find a solution...... WELL DONE! read more

worst branch location ever been to......multiple in branch deposits I've made have just disappeared.....cash deposits may I add...not to have been reversed and corrected for weeks.....atm never takes deposits leaving no option but to have to go in the branch and take the risk of deposit being messed up....the personnel are extremely unprofessional and have no clue, unfriendly. The people working here seem to be better suited to work in fast food industry read more

I spent my lunch break trying to make a deposit, seriously need to improve service. It shouldn't take more than 30 minutes to make a deposit. Im glad I don't bank with US Bank read more

I personally have three banks I do my banking with and US Bank,this particular location, is OUTSTANDING. There is always someone that says hello to me, sometimes even by my NAME, when I come into the branch. The employees definately have a genuine concern about my finances. They have always been eager to help and not only that they make my trip not seem like a chore, hassle, or errand. This branch has gone far beyond the expectation of great service in my eye. read more

There were a few armed robberies in the 1400 block of S. Baldwin Avenue. I wonder if this bank was robbed lately, and within just a few days of one another? However, I think the robberies occurred in the pm. Perhaps at their ATM machine, if they have one there. I did not notice. Arcadia has become quite scary since the early 1970's. read more

The tellers here are super friendly! Very helpful in questions I had, they always try to make sure with management if they doubt themselves which makes me feel sure that my money is safe with them. You feel like a celebrity when you walk in and you get all the attention. The tellers are so nice, they make conversations with you, not like some other banks where you have that awkward silence. They speak many languages too! Which is amazing! Definitely a good branch to go to! read more

People complain about the long lines and waiting times here, but whenever I come the building is practically empty! Love the service here; the tellers are amicable, quick, and patient. I opened my first savings account here and have had no issues so far. read more

We find great pleasure in expressing our gratitude to this bank and personally to Alex Obregon. We would like to thank you for your help with our students accounts and say how grateful we are for the great service you have done us. Valeriy and Polina. read more

Everytime I have been here it has taken 30 mins to complete one simple transaction. They need new employees that are faster and understand that people's time are precious. I closed my account because I couldn't stand their ridiculous wait time and mind you, their lines are extremely short. read more

This branch has given me the best customer service than any other! I had a problem with my checking account and the teller was so genuinely nice and helped me understand what was going on. Being arcadia, it is great that they have some diverisity in the branch. I recommend heading on over to hispanic guy, he's really helpful. Over all US bank is known for being an ethical company and I totally agree! They just mentioned they will be the only branch open during the weekend and I totally wouldn't mind stopping by! read more

Great Bank Professional Customer Service

I've been going to this bank since it was Cal National several years ago. I always liked it. Employees actually called me by name when I came in. When it changed to US bank that friendliness went down except for the tellers. Julie especially was always nice but she recently left. Went there this morning and there was no line so great. I'll be in and out. I stood there for maybe 5 minutes. One employee was talking loudly on the phone. A couple of others at their desk. Not one person acknowledged me. They just didn't seem to care I was there. So I left. Figured I'd try another branch later in the day. If they're no better, I will look into changing banks to one with better customer service. read more

Not a fan of Big banks but the best bank by far. When I come in they always greet me by name. I highly recommend them over other banks.

OUTSTANDING customer service! US bank gives you local bank attention with local bank power, not as much perks as BOA or Chase but I received agreeable service from staffs almost every time. read more