COVID-19: Social distancing is not enforced at this establishment. None of the staff wears a mask…read more All customers are not expected to wear a mask. It's optional now. None of the staff wears gloves. There are some hand sanitizers available for customers to use. This place is open and available with no limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment today, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is pretty big. They have free parking. They also share the lot with several other establishments. Easy to find parking spots. Bank & Staff: The bank is very clean, tidy, and organized. The staff here are very nice, welcoming, and friendly.

This is a small bank, well-located in Arcadia. Lots of free parking right across the street…read more Everyone at this location is warm, welcoming and helpful. Highly recommend!

They are very very very slow. Even if there were just 2 people ahead of me in line and there are 2…read morecashiers working, it takes forever for my turn. They need to speed things up because we do not have all day to wait for these simple things.

Terrible! Terrible! Long wait and no service…read more No one is available and no tellers working. Long wait! A lady finally came and ask if I was doing a deposit. Over 10 people waiting

Had a really good experience here. Easy parking right at the front of the entrance. They're well…read morestaffed so the line was very short. I was helped almost immediately and the bankers were friendly and professional. I came to order foreign currency for a trip and everything was handled quickly. They called to tell me when it was ready and it was a pleasant experience overall. Much faster experience than the other Huntington location in Arcadia - that one never picks up the phone because of how busy it is and the lines are long. I think I'll be coming to this Chase branch from now on.

Needed help with an account and came in without an appointment. The teller named Teresa was able to…read morehelp me right away and address my situation in less than 10 minutes. The location is large, spacious, clean, and well-staffed. Lots of parking available in the lot or streets as well.

Because they are closed on Saturday and I like to do my banking on Saturday is that good enough how…read moredo I send it

this is the worst bank I have ever used. One West was great. First Community has been nothing…read morebut problems. Every time I try to use ATM I have pin # problems. I go 8s to bank and try to fix and end up having the same problems. I use this pin # every day to open my garage door. The bank claims the problem is with me.I do plan to use a different bank

Very friendly and professional staff. I've never had a bad experience interacting with them.read more

The worst experience I have ever had with a bank in 60 years. I opened a business checking and MMA…read moreaccount in 2025 ti take advantage of high promotional rates. I wanted to close the accounts in January 2026 and i contacted mny banker - Wei Tse (Jay) Weng. He sid I needed to go into "any branch" to close the accounts in person. I did that in January 2026. Nonetheless, my accounts stayed open and they started charging me "maintenance fees." I had to spend half an hour on the phone with Citibank corporate t resolve this after Wei Tse (Jay) Weng stopped returning my phone calls and emails. Avoid Citibank. Avoid dealing with Wei Tse (Jay) Weng - he is a liar.

Johannes Hermanto, the branch manager and his staff are the best. They are always nice and super…read morehelpful

Was there to open up a business checking account and Yesenia was very helpful, and made the process…read morereally simple. Also didn't even have to wait so long. Would highly recommend this branch!!

Customer service needs serious attention at this location. Waited 45 minutes for notary service…read moreand was told to make an appointment and return later the same day. Returned according to my appointment time and still here waiting for about an hour. They tried to get rid of me every which way but I have to get it done today.

Never anyone around to help. They have 1 banker. Waited for an hour to do a wire because their…read moreonline wire system doesn't work either.

Horrible management of a bank. Arrived 3:30p Staffed with ONE teller on a Friday. Sat for an hour…read moretrying to open an account. New accts person finished with the person ahead of me at 430pm. I was told she would not be able to open a new acct & to come back Monday. Obviously I didn't. Thee Worst customer service, explains why BofA is going under.

Charles Schwab has a hit and miss reputation as far as locations and services offered goes. None of…read morethe location in vegas was willing to sit down and help you form a financial plan for an existing account. This location however, went above and beyond to help and Kevin was amazing in his explanation and dumbing it down for the normal person. Appt went very smoothly and I was able to do what I wanted. This location is amazing and extremely helpful.

Nobody at that office pick up their phone. The lady at the front desk I believe her name is Wei…read moreChoa shen took a copy of my driver license and never contact me or leave a note in my account said already verify me. She didn't do her job correctly. I thought front desk pick up phone but not this store.

Oshin the branch manager has the best customer service skills I've ever seen. He went above and…read morebeyond to help me. I will never go anywhere else for banking, loans or investments.

Very helpful agents. Can answer questions & explaine what you need to know. Good location Can be…read morereached by phone.