I switched our business account from another institution that we have been with over 30 years…read more They got bought out and customer service went to crap. ICCU has been awesome to work with and great customer service. The mobile app is easy to use when depositing money.

The customer service is lacking they don't make you feel welcome you sit once you check in and they…read moredon't talk to you until your helped. Then the 2 loan officers not very talkative. Just seemed weird.

I've been a Washington Federal customer for a long time and they have been my bank in the three…read morestates. Overall, I like the service and their bank policies. In the past, customer service has been friendly. Unfortunately, I didn't feel the warmth during a recent visit to this location. I was there for a transaction and to get an "official" letter, for our builder, that confirmed our balance. Bianca, my teller, was very nice, but did not know how to fill my request. She asked the teller next to her who could not have been more surly, unfriendly, and unhelpful. At one point she said that all letters need to be signed by a "bank officer." No prob, let's have a bank officer sign it. To which she replied, "well, there isn't an officer here." I looked around the bank and the two tellers were literally the only people working at this branch. What I ended up with was basically a balance sheet that I could have printed at home. The WF employee just shrugged her shoulders and I knew that she was not all interested in helping me further. Thankfully, this location will not be my branch. I am glad that this experience was an anomaly, or I'd be looking for a new bank.

All the ladies that work here are very nice and helpful. They always have coffee and or cookies…read morefor people. They even personally called me once before a check was going to bounce allowing me enough time to deposit enough money into my account. I had trouble with a hotel over charging me $400 one time. The clerks went above and behold calling the hotel management for me helping it get sorted out so I could access my funds. I love this place.

I got my business account open in this location. I made an appointment over the phone first then…read moreJeanette called me back right away with a couple of questions so she can prepare ahead. everything went smoothly and fast, Jeanette and the manager Eric are very nice and helpful. I had a good experience. highly recommended.

The Caldwell branch of Chase Bank is awesome! The employees are friendly and very efficient…read more Thanks for hiring caring people! Good work Chase!

We recently move to the area. I wanted to close my old CU and open an account in a local CU…read more I first went to Clarity CU. You can check that review Under Clarity. After their "welcome" I decided to try ICCU. What a great experience! I was immediately greeted by Tomas Murrillo. He was a very pleasant young man. I told him I wanted to open an account. He welcomed me to ICCU and thanked me for picking them. He helped me through the process setting up an account and their security questions etc, (great customer safe guards--though a lot of input). Once everything was completed, he again thanked me, gave me his card and told me to call him with any question or concerns. I would like to personally thank the lady at Clarity for giving me the opportunity to pick a quality CU!

Ever since I got this bank it doesn't work for shit I'm always trying to transfer money &' it…read moredoesn't work on the app or the website wouldn't recommend the bank it's horrible

My husband and I opened an account here in 1989. Over time my husband started using other accounts…read morefor business but I kept this account and I kept this Wells Fargo for personal checking. 33 YEARS I used this account. When I started working outside of the home my automatic deposits have been made into this account, everything was okay. Then sadly this spring, my mother-in-law passed. Then in June my husband split his pelvis and broke his hip. Thus delaying his duties as executor for his mothers banking accounts at the very same Wells Fargo. Two weeks ago he and his sister went to Wells Fargo to close his mother's accounts. The clerk closed his mother's account and then changed the address on MY account, then she CLOSED my account. I started getting notifications on my phone of address changes, then closure on my phone and called the bank to speak to the manager and ask what in the world is going on. Meanwhile my husband called and said the clerk he and his sister were dealing in regards to his mother's business "accidentally" closed my account! I speak to the manager and she is blaming my husband for the account closure but said to not worry she will figure out a way to fix all of the mess her incompetent clerk created. Well she called back and told me she couldn't recover or reverse anything the INCOMPETENT clerk did and said we will create another account next week and fix all of this. Next week came, nothing. Then an email, your account is closed. Then I logged into my account, ZERO balance! Where did my money go? No notification, no plan, nothing from my bank of 33 YEARS!! Now I have 5 working days to open another account, get the State of Idaho to deposit my salary into a new account, direct the automatic payments out of my CLOSED account to another account! Meanwhile, after getting notified my account is closed in finality, I called the bank and the inept, ineffectual, inadequate manager wouldn't take my call. I called the WellsFargo 1-800 "help me" line and she was appalled at my experience and did her best to help me. She let me know that the money I had in my CLOSED account will be sent to me via check in 3 to 10 business days. Now you tell me, how do I pay my bills, buy groceries, fuel my car while my money is being mailed to me via a chexk in 3 to 10 business days?! And where do I find the time to get a new account and transfers needed....all of this done in my work week? If you bank at this bank, get out while you can! If you are considering this bank, Wells Fargo located at 823 Cleveland Blvd, Caldwell, ID, not only turn away BUT RUN! This bank is a DISASTER waiting to happen to poor people!

I have been a Wells Fargo customer for over 25 years. This branch has horrible service. And it's…read moreall due to a nasty older lady! She can't even smile! Most all of the younger tellers are happy and friendly... but due to the nastiness of that one woman, it brings down the entire branch! A chain is only as strong as its weakest link... Well that is the weakest link in that branch!

Always friendly, prompt and helpful in many situations. I've been banking there for 45 years and…read moreit's like a second family. Even through the years, friendships have developed and they always take care of me! NWCCU is the best credit union!

NCCU is a gift to the community. great service, industry leading rates, and values that align with…read morewho we are as a family! highly recommend Northwest Christian Credit Union for all your banking needs!

I needed a cashier's check. My bank is Citibank. I determined after 30 minutes searching Google on…read moremy cellphone, there are no Citibank branches in Idaho. I stopped here for advice and they were patient and helpful. Although I obviously could not get my check there; Natalia was professional and tried to find a solution - I would not hesitate to go this branch or switch my Citi Priority Account to US Bank and this branch if I lived in this region.

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

We have been banking at DL Evans in Caldwell for almost 5 years now. They have always been polite…read moreand helpful. We are happy to have this small, local bank. We do not have to deal with big bank charges and wait lines. Thank you DL Evans!

The teller is rude and the policies are silly. You have to have an account to be able to cash a…read morecheck in the drive through. I don't want another account and I don't want to go in. I just want my check cashed. Everyone seems to be getting sick. Common sense says the drive through is the safest..

Love this bank!!! Believe me I have tried many in this area....Banner Bank is a keeper! Not only…read moreis this bank a customer service bank in every way possible...But everyone is so friendly too! You never have to wait too long, if any! Thanks Cat

From the owner: Since 1890, Banner Bank remains committed to being the best provider of financial services in the…read moreWest. Throughout our history, we've focused on delivering competitive financial services to the clients we serve. Our motto, 'Do the right thing,' is much more than a slogan at Banner Bank. It's truly what we expect of our employees and one another as colleagues. Banner Bank is heaquartered in Walla Walla, Washington, with locations throughout Washington, Oregon, Idaho and California.