This is the absolute slowest branch they have. It's ridiculous. All these employees here and only one teller. Not good read more

Chase Bank - Banks & Credit Unions Near Me - Placentia, California

Ian, he was wonderful. Very knowledgeable and super kind. He helped me and my husband with our joint bank account and answered all the questions we had. Very intellectual individual and kind. The place was also very clean ! read more

Walking into the bank on a Saturday. The teller looks like he just rolled out of bed in a sweater or sweatshirt no name tag. I asked for quarters it's a bank they should have quarters right? No they sure don't two teller's called out and the manager of the bank (the teller) does not have access to those people's drawers. seriously? I can't even make this up. I'm at a bank and I cannot get money. Ridiculous I wonder if I should call ahead in order to make sure they have the money that I need. The manager does not have access to quarters. I was shocked and appalled at the sheer stupidity of this bank. read more

This bank is too large to care about seniors on social security as their only income. I asked to have my checking account on hold due to numerous autopay causing overdraft i was charged 11 in two week period and chase kept charging causing more overdraft. They refused to reverse. Now they have $340.00 mine thst I would have used for gas and groceries. I.have no savings to add money to account. Now I have to go without after the next few weeks and may get overdrawn again. I'm in a hole i can't get out of read more

These people don't even deserve a one star. Worst customer service ever. Rude, obnoxious, entitled to treat me like My business was not good enough to bank with them. Disgusted by the service I received, Russell had no clue on how to answer my questions yet he continued to make me feel like I don't know what I'm talking about and made me feel like I'm stupid and continued to tell me to go back to whoever sent me. As a business owner, customers are my priority, I would never treat my customers like these people treated me. But I don't blame him, It takes someone with a business to understand what good customer service is. read more

I am handling my brother's affairs after a stroke. Chase wanted a signed & notarized power of attorney, I submitted it a week later they wanted a notarized Chase POA, a week I got access to one account. It took another week to get access to the retirement account. The manager Brenda had me pick up the Chase POA but she didn't have the courtesy to even have the BLANK form printed out and ready for me. Don't count on return phone calls from a banker named Mosie. read more

Terrible Branch! No customer service with young guy behind the plexiglass taking all the time in the world counting a woman's bag of coins while 5 people in line. When I asked the other young guy in a suit walking back and forth supplying containers for the coins if he could help us he said he could not and the other guy is late coming back from his break. I needed to wait. In the corner office the guy on his computer would not come out to help? read more

Horrible branch manager. I've had more than one run in with her. She says no to practically everything with an attitude and offers no explanations or alternatives. I'm thinking it's time to move my 6 digit account balance (before the decimal point) somewhere else after 40+ years. read more

The service attitude of this bank is very poor. The first time I went to ask for an appointment time, I went back to the appointment time and told me that I didn't make an appointment. Except for saying sorry, I couldn't do anything else. Never go to a bank in this place, you'll be pissed read more

I had such a pleasant experience with Bevan P. He was super friendly and very helpful I appreciate his 5 star service. Definitely look forward to his services again read more

I love my Chase bank! While going through my account (via the Chase App), I noticed 3 months worth of $5 charges, coming out of my savings. I called Victor, at my local branch and he explained the reason. He was extremely polite, understanding, reversed my fees, told me how to prevent it in the future, and has allowed me 2 months to implement that change. I'm a happy customer! read more

This particular Chase is near most everything I'd need for a chore day: Ralphs, UPS store, recycling, and quick foods to munch while choring away. ATMs on the outside, and your typical teller service in the inside. Very clean and as up-to-date as other Chase banks. Love the consistency and cleanliness of this Chase! :) read more

Average Chase. I really haven't even been IN the branch but it's near my folks' house. The nearest one was on YLB in the old WaMu building so it's nice that this is closer. The parking lot kind of sucks and I was bummed when the coffee/juice place went out of business to house this place. read more

I did not like the way chase told me I had to have a chase checking account for chase quick pay. It was not true. I'll be closing my account here. read more

Eliana was super helpful and personable! I really enjoyed my visit! The office is clean. She printed out my card and explained everything to me, super helpful and easy going. Ask for her! read more

The people at this branch are super awesome! Starting from the tellers - Corey, Kaajal, Nasreen, and Edward, personal bankers - Michelle and Daniel, business banking - Misty, all they way up to the Management - Maria and Annabelle! These guys have helped in growing my business and new business ventures, every step of the way. The team at this location go above and beyond any other Chase branch I've visited. Bottom line is, they WANT to help you and make sure their clients are happy! read more

Worst customer service and incompetent of banking policy. If you can certify check have been cash before multiple time. 8-10 checks have been cash with the same amount. Why would you waste my time and client time by calling them. I didn't have an issue at the branch down the street. Won't be coming back here. read more

Horrible branch! Walked in w my wife the bank was empty. No staff. And stupid manager tells us " oh come back in hour, our business banker gone for hour" we ask, anyone else there to help us. All the desks are empty. Manager has the nerve to say we are " perfectly staffed" for amount of customers. My wife and I looking at each other then why tell us to leave and come back. Guess she doesn't understand the meaning of customer service or running a branch to grow. Can't believe Chase let this lady run the branch here. Will never be coming back again and nor refer clients to this branch. read more

Love this Branch, I have always been treated special and respectfully. I had a question regarding my account and didn't have to go sit down before someone was at my side trying to resolve it. they always explain things and make me feel like my business is just as important as the million dollar man walking in the door. Love this Bank. read more

I am power of attorney for a friend who died on 11/21/2019. He had an account with Sprint for his phone and had the monthly chares directly paid through his bank account. I called Sprint to cancel his service and was told they could not help me because I did not know his PIN or his security question password. Twice I called them (explaining he was deceased) and they kept repeating that I needed his PIN or security question password. I then decided to go to Chase and ask that they not honor any charges to this account from Sprint. I was fortunate enough to get a banker named Jose A. Monterrosa. He was so gracious and helpful. He put a hold on any future payment to Sprint and also waived the normal fee that is charged for deleting autopay to this vendor. I have recently had occasion to deal with Chase Bank several times since becoming the power of attorney for my friend and I am totally impressed with their employees and their service. read more

Save yourself the headache and go to another branch if need to use a Chase Bank. I had to cash a check at a Chase Bank on Friday, unfortunately I happen to choose this branch. The Teller I got was friendly enough but obviously didn't know how to do her job and instead of asking for assistance she tells me the check I have can't be cashed till the following business day. After several phone calls, and a lot of wasted time, I finally determined she either lied or didn't know what she was talking about. I finally spoke to the manager and he took 5 minutes to make a phone call and clear up the situation after I wasted 45 minutes of my life for nothing. There are far better Branch's to visit. read more

Worthless bank with worthless employees. They can't cash checks for you when you have an account with them? That makes sense.