Had a wonderful experience here few months ago... I took too long to write this review so I totally…read moreforgot the nice gentlemen that helped my mom and I... We came in to meet a banker to help transfer name/account for my mom after my dad passed and he was super sweet about it. We felt so welcomed and appreciated him so much! He helped my mom with the whole process right before his lunch and never once we felt rushed. He also helped her getting a new check book. Highly recommend!!!!

What a complete joke... Sonny the "notary" I made an appointment and come in to get 2 simple things…read moresigned, a deed and limited power of attorney. I'm also a notary too btw. There is a verification of identity form I asked him to sign which just states my name, address and which ID, like my driver's license they verified and then the notary signs that. I buy about a house a month and have wells Fargo do the majority of my signings without any notary yet refusing to sign that, which he refused... Really annoying. He also didn't know you are able to sign the document beforehand for an "acknowledgment" form (can't for a jurat). He seems to not know what's hes doing and needs some basic training still. And I actually was planning on opening up a business line of credit with Wells Fargo. Hopefully within the next week or two. I was going to chat with him about it, And apply. Definitely not now, Wells Fargo still has a long way to go to get comparable to chase with their business acumen.

The best branch I've been to. Patrick, the banker, was extremely professional and patient. He…read morequickly helped me resolve my problems. Thank you for the excellent service!

Customer of 27 years. Three days in a row I go into the…read morebank with the proper documentation to change my last name to my new married one. The first two times that I went in they were too busy to assist me with the name change. I was told that I should come back the following day and/or schedule an appointment. So, I scheduled an appointment. On the third day I showed up to the bank and waited patiently for 15 minutes until a representative came up to inform me that since I had recently added my husband to the account he also had to be present. Why was I not given this information the first time that I came into the bank? As far as documentation, I had my old and new drivers licenses, my marriage license, new SS card, and mail as proof. I had to take an hour out of each day for three days, and still left the bank without accomplishing my goal. Bank of America lost a longtime customer today. We already started the process of transferring all our financial assets to another banking institution.

This is the absolute slowest branch they have. It's ridiculous. All these employees here and only…read moreone teller. Not good

Ian, he was wonderful. Very knowledgeable and super kind. He helped me and my husband with our…read morejoint bank account and answered all the questions we had. Very intellectual individual and kind. The place was also very clean !

I walked in for an approval on a loan for a vehicle. Josef took care of me every time I went, even…read moreif it was 10 minutes before closing. He is very kind and honestly one of the best services and people i've met. If i could go beyond 5 stars I would based on Josef's service.

Smaller branch located on the corner of Chapman and Kramer in Placentia. Tellers are average. Seems…read morelike the line does not move quickly at this branch versus others. 3 ATM machines outside. Parking available.

I've been with U.S. Bank for twenty damn years, and after all that time they still managed to screw…read moreme over completely. Out of nowhere they started hitting my account with fees I never saw coming. No warning email, no text, no letter in the mail--nothing. Just quietly draining my money for six straight months until one day I log in and the account's negative. How does a bank let something like that happen without ever reaching out? It's insane. I spent four hours on the phone trying to fix their mess. Four hours! Got passed around like a hot potato until I finally had to talk to two different branch managers just to get someone who could actually help. And the online chat people? Absolute garbage. Rude as hell, talking down to me like I was bothering them. Made me repeat the same story over and over, wasted my entire afternoon, and in the end they still wouldn't refund everything they took. Gave me some half-assed partial credit and basically told me to deal with it. After two decades of being a customer, this is the thanks I get? Sneaky fees, zero heads-up, endless runaround, and zero respect. I'm done. Closing every single account and I will never, ever bank with U.S. Bank again. If you're thinking about banking with them, don't. Go anywhere else. They clearly don't give a damn about their customers. 1 star. Total disappointment.

I love Stacey and the whole staff! I feel like family when I walk in. I've only banked with US Bank…read morefor over a year but I wish I joined sooner. Thank you

I had a great experience working with Terri and Yesica at the credit union. They were both very…read moreaccommodating to our needs, quick to respond, and took the time to listen carefully to our concerns and questions. They made the whole process smooth and stress-free. Excellent customer service -- highly recommend!

Chyrel,MSR @ YL branch gave great customer service on processing my loan. Very helpful and…read moreknowledgeable and all went smoothly. I highly recommend OCCU.

Before Nations Bank's acquisition of BofA in 1998, I was already a customer…read more Sadly banking is no longer what it used to be, most banking institutions have lost the friendly client relationship people expect from bankers. My local branch is in Anahiem Hills, and like most people my banking is done outside a branch; but whenever I do need in-house service I drive to the Yorba Linda branch because everyone here is always super friendly, polite and knowledgeable. Whenever I am at the Yorba Linda branch, I remember the old banking ways. SERVICE WITH A SMILE

horrible customer service. and if I had to guess the deposits in this bank way exceed normal…read morebranches. they should have a little respect for customers

Never encountered a ruder teller than the older lady here. She could care less about her attitude…read moreand customer service. I walked out and will never come to this branch again.

This is the worst chase bank branch in the USA.worst staff and customer service and from…read moresupervisor.i wish they closed down.they never have cash for their customers.

I do my banking with Wells Fargo and this branch is the closest to my home. Most of my banking…read moreneeds are usually met through their ATMs. There are three drive-through ATMs so there is rarely a wait to use them. This is a smaller branch and on the rare occasions I have had to go inside, the teller line usually moves pretty quickly and all staff has always been very professional. My only gripe with this location is that if you need anything other than very basic services, they require you to make an appointment. There have been a few occasions when I had to send an urgent wire transfer, larger than the online wire limit, and they didn't have any available appointments for a few days. At least I know I can always go to the branch on Rose and Yorba Linda Blvd who takes walk-ins for most services without an appointment.

They legit have 3 bankers not doing anything. They go to lunch at 12:30 ish I went in around 11…read more They couldn't help me because they were about to go to lunch. A bunch a lazy employee only there for there check. The only employee that seemed to be competent was the bank teller Maggie she is the only person in there that seems like she is actually there to