Never encountered a ruder teller than the older lady here. She could care less about her attitude and customer service. I walked out and will never come to this branch again. read more

This is the worst chase bank branch in the USA.worst staff and customer service and from supervisor.i wish they closed down.they never have cash for their customers. read more

Not enough people working there. Always long lines. It's too bad. I feel bad for the tellers.

I came here to deposited my change and it wasn't completely neat and tidy and Yizreel Vidrio was extremely helpful in making sure I had the correct amount deposited. She is enthusiastic and professional and deserves a raise. Thanks again read more

Best pizza I've ever had!!! It must have weighed at least 5 lbs. There was no wondering where all the ingredients were that we ordered. I will definitely go back!! read more

Just got some financial transactions done, aside from the usual use of ATM and getting quarters last Friday. Abel helped me out and I have to say, he was fantastic. He took the time to answer any questions, gave me a lot of information and even took care of an issue I've had for a long time. (My name was not correct and past banks in that location - I've been in THAT LOCATION since long before Chase was there said they couldn't help me). He was very friendly, courteous and professional but put me at ease and explained things in a way that wasn't overly complicated. As a bank, they're fine, but I was impressed by the quality of service I got (starting a Savings acct., setting up some investment, and other advice). I would give this branch (not reflecting all Chase in general, just that branch) 3 or 4 stars as I've never had an issue there (except when they ran out of quarters but that may have been during the coin shortage). But this recent transaction put it up to 5 stars. Much kudos to Abel for providing such fantastic customer service! read more

I bank at 5 different banks. Chase as a whole is not unlike any other large bank (B of A, Wells Fargo, etc.). This branch in particular is horrible with customer service. While I appreciate requirements to ensure the security of transactions and counter-fraud measures, there is common sense and customer service in the balance. The level of understanding and intelligence with a particular manager here is below average. I am a registered client with multiple accounts at this bank. I am also a licensed professional in a highly regulated industry. I have special accounts as a result. I don't do alot of transactions with this account but enough. I have checks that need to be frequently deposited. They prevented me from depositing checks to these special accounts. They required me to jump through all sorts of ridiculous hoops and have a signed power of attorney with me for every client. That makes no logical sense. Every time I have to deposit a check I have to bring in a signed power of attorney? Let me ask you, how do these big organizations deposit hundreds of checks daily? They obviously don't bank at this branch. Just an utter lack of common sense causing great inconvenience and unnecessary delay for its customers. I'm sure he can handle basic low level transactions of every day customers. He's just not sophisticated enough to handle professionals. read more

Went into the Chase Bank today (12:00PM), and due to COVID-19, there was a line out the door. Understandable, but I was hoping it'd be a quick in-and-out trip. I was at this bank for over 20 minutes during my lunch. On top of that, the female banker on the left as you walked in (there were 2 bankers assisting customers, and this woman was more elderly, Caucasian, and wore glasses) did not look like she wanted to be there nor wanted to assist anyone. I noticed this as I was standing in line watching her help an older gentleman, and unsurprisingly, as I walked up to the counter, she didn't say hello or acknowledge me. I asked her for a sheet of checks which cost $2. What she didn't let me know and what I later found out by searching on Chase's website was that my Total Checking account could have been converted to a Premier Plus Checking account and I wouldn't even have had to pay for the checks! The only redeeming part about my experience and the reason I'm giving any stars at all was that there was a younger, more upbeat woman with glasses who was offering people water in line and was helping to limit the number of people in the branch. Up until this point, I was happy to bank with Chase, but this experience made me regret switching over to Chase from Wells Fargo... at Wells Fargo, they'd happily waive fees on checks for me and would always provide suggestions on how I could save on bank fees. Hopefully, this just a one-time experience, but I know I will definitely not be bringing my business to this Chase branch in the future. read more

Horrible. I went there for a cashier check and I couldn't be treated more disrespectful. They should really reconsider their behaviors.

ATM machines on the side, and there is ample parking in a shopping center by not being too close to the main stores. Have had no issues with any odd requests. I've been able to get my stuff done without any issues, and I definitely appreciate that they're open until 4pm on Saturdays! read more

Best Chase in California. Really good customer service. Friendly people. Was even offered coffee. Reminded me of how customer service used to be in the 90s. The banker I met with, Abel, was very intelligent, kind, friendly, and helpful. Will be using this Chase from now on. read more

The worse Chase bank! I am the next one in line and the lady is done with her customer. She tells me to wait and does her thing and makes me wait forever while I have a baby with me! She has no common sense! That crap she is doing is more important than customer service?! I have to come up to her and ask her a question and then tells me they don't have what I need. Horrible customer service! read more

Need some questions answered but didn't have time to go into a banking center so I called. I had about a million and five questions and Manuel patiently answered every question I had. He also asked security questions so I knew my account was protected. Overall great service glad I called this banking center. His name might have been Emmanuel but pretty sure it was Manuel.. I'm sorry I didn't remember your name :( read more

I have been here so far for the past 45 mins waiting for a subject takes 5 mins the teller said the banker needs to help you the line is not long and I am still waiting here till now. There are 3 bankers one of them went lunch when he saw me waiting. I think is not the way the banks should treat their customers. After waiting for all this time. The assistant manager said we can't help. After waiting all this time they should tell me that from the beginning Why read more

Walked in today to go open up a joint banking account with my girlfriend and after waiting for a short few minutes, we were greeted by a nice young man by the name of Christopher. He was very helpful in the process of opening up our joint account and made the entire experience feel easy! read more

Terrible service and really rude tellers. Especially the old lady. Never going back to that bank again. And I never reviews

Horrible customer service. I've been here three different times with the bad service or sub par service. I just left this location and had a very rude teller. She was an older lady with glasses that looked like everyone was a bother to her. I didn't get her name since as soon as I received this horrible service I just picked up my things and left. This will definitely be the last time I come in and the only reason I came back was the convenience from this location being the closest to my house. Seriously considering just banking elsewhere at this point. Advice for the patrons is if you see this teller beware of the service you'll receive. read more

Writing a review on Yelp takes time. Unfortunately it's time I do not often have. The experience really must move me albeit in a good way or a bad way. I visit the Placentia branch of Chase often and my most recent visit reminded me of why it's the branch I choose even when it's not the closest. Upon entering, whether the line is long or short, the smiles are big on employees faces! I'm always greeted by a smiling face and whether at a desk or a window I feel I matter, I feel important and staff members like Abel, Yizreel and Kristen have certainly made me confident that I bank at the best bank. The entire staff here runs well, handles long lines and delivers some world class service, after having met the manager Yasir its clear he is the embodiment of world class service! Keep up the good work guys! read more

I come here all the time, and rarely do I ever have to wait in line. The staff is friendly, and I get the job done! read more

Chase Bank - Banks & Credit Unions Near Me - Fullerton, California

This branch has been helping me through a pretty tough debit card situation lately. Everyone here has been so kind and helpful! Manny in particular provided excellent and personalized customer service! Unfortunately, one employee, Albert, was very rude to me on the phone and not very helpful at all. He interrupted me multiple times and brushed off my problem implying that I was just being impatient. Everyone else has been wonderful and I appreciate the overall customer care that this branch provides! read more

This is seriously the BEST Chase branch out there!! From the moment you walk in. It's so welcoming!! Abel and Albert are awesome! They can fix just about any problem you have!! The tellers are sweet and so extremely polite!! Definitely recommend this Chase branch over any other one! read more

If you want to come apply for a new credit card. Ask for the guy Manny he is the nicest guy here. He's helped me open different accounts and has always been very helpful with it. If your business needs merchant services ask for tina. She also helps with financial loans. read more

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So, I'm reading the Yelp reviews for this particular Chase, and there all mostly about the older teller, Karen. Beyond rude! The bank itself is wonderful, but Karen makes the experience so terrible. She puts up her sign "Window Closed" if she doesn't want to help you and is so nasty. Seriously it takes more energy to be mean than nice. Chase needs to get rid of her. read more

This review may not seem all that important or useful, but believe me...it is. this is by far the best Chase banking location i've ever been to. The employees are extremely helpful and nice and when i say extremely helpful, i mean when they saw a fault on my checking account that was charging me $5 a month and instantly changed it to a free college student's checking account no questions asked. They save you time, trouble, stress and anxiety. They make everything so simple: withdrawals, deposits, transferring money and all that. read more

I am very pleased with the customer service that I received at this particular branch. I had ordered some euros and Even though I ordered them last minute they were able to get the euros to me on time with a great deal . The branch manager Yasser was very helpful and did everything he could to provide the best service . I have been with Chase for over 10 years and these are the reasons that I don't ever want to be with another bank read more

I keep using this branch because of the nearby location, but I have always been disappointed. If it's not the long line and being short staffed, it's the grumpy, rude, non smiling employees that top off the horrible experience. I don't care how close it is, I'm not going back. Chase, time for a reevaluation of your employees at this location. read more

One star because usually they are helpful but the rude woman there right now on feb. 24 at 4.24, she is rude, and coming from someone with much banking experience don't take your shitty day out on customers. I hope your manager reads this. I would have spoke to him directly but I have the flu. If you hate your job, keep it to your self, please don't share with customers, we don't care. read more

Bank tellers at the window show absolutely zero respect especially two older ladies by the name of Karen and Nadial, when asked to exchange bills they show unnecessary remarks by scuffing, sucking their teeth and nodding their head side to side, it has gotten to the point where I do not feel welcome or even comfortable going to this bank. read more

I was trying to put gas in my car, with my Chase debit card and was denied, but had over $5000.00 in the account. I hadn't used that card in a few months, so I thought Chase was just looking out for me. I decided to use another card which was not denied. A few hours later I checked my phone and received a notification from Chase, asking if that was me, I responded that it was. Chase charged me for the transaction. I called customer service, and was asked to prove that I used another debit card. I have been a customer of Chase for over 25 years and never had to do this. They wanted me to fax a copy of the transaction on my statement. I told them I had to access to a fax and if I could text it or email it, and was told no. I went to the bank and a teller gave me there email address and he would forward it. I did and was told my money was reversed back to my account, it wasn't. I called customer service again and was told it was again, it wasn't. To this day I still haven't received my money back read more

I usually only review food places but I have to give this bank 5 stars. Ever since I moved to Placentia, this has been my go-to location and they are the nicest, most helpful group of bankers I have ever been with. The bank itself is very clean and well kept, and there's plenty of parking as well as 4 ATMs to use. The bankers are always extremely helpful and FAST! read more

Every time I come here there is a huge line that I have to wait in. Staff is friendly but unfortunately, not as efficient as I would like them to be. They do however, call me regularly to "get better rates". I'd rather them focus their efforts on making each of my visits more efficient. read more

Short on staff on a Friday noon. I am currently waiting for a banker and it's been over an hour. I've NEVER had trouble with this with any banks until this one. And no one helped me (or any others waiting) to give us an update how long the wait would be or greeted us. They had a sign up sheet on the desk, but many wasn't even aware that they were supposed to sign their name. This is the only Chase bank that I have been to that comes off to be the less friendly. I never write reviews but I am seriously disappointed with this customer service. read more

They need to hire someone that is willing to help and also pleasant to work with. There were 2 people ahead of me waiting last Friday morning. The teller just sat there and ignored all of us until the first lady finally asked if she is available. She asked for my I.D. for a straight deposit. And then she gave me a hard time for exchanging some coins for $3 dollar bills. read more

Talk about SHITTY service you have came to the right place. Really it takes a dam hour to talk to someone about a card. 40 mis go by and no one says anything. Not until i go up and ask how much longer and they say another 10 mins. Really this is how you treat your customers. WOW is all I can say. its not the first time either. Time to look at a diiferent bank. I hope the mangers reads all the bad reviews and makes some changes. read more

I Usually Make Deposits At Thus Bank FOR Several Accounts BUT DNT Have An Actual Account Here The teller Refused To Give Me Quarters Cause I Didn't Have An Account I Do It ALL The time, Maybe If I Was White THERE Would Be No Problem . That's the last time I go to this bank .they need get rid of bitch old lady cuz ever time I go to this bank she is a bitch. read more

After venting to an assistant manager Yasir the GM was able to rectify the situation. I'm starting to feel a little better about working with Chase. read more

The staff is super friendly at this locations. I def. recommend!

Every time I come here, it is always a pleasant experience. All of the staff are great in dealing with my concerns and they take the time to get to know me. I have never had a negative experience with this branch. I would drive far just to do business at this particular branch! read more

The worst one. Average waiting time is 30 minutes no matter when you walk in. Afternoon or weekend is even much longer. Usually they only have one banker work in the branch. read more

Service is so slow here... Only two tellers with lots of other employees doing.. What? Let me stand in line and suffer..