Great facility great staff Climate controlled…read moreAccess controlled Not too busy Clean rooms

Absolutely horrible, you can't get into your unit and the rate increase is 100%, please be advised!…read moreI received an automated message from Emily with no way to reach Emily. I would like a call back if possible please and thank you.

They came, they picked up and maneuvered the item I had hired them to move, and the dropped it off…read morewith out damage.

If I could give a zero rating, I would. This company is a complete scam!…read more I booked my move two weeks again for a move tomorrow. My friend and I live in the same complex and moving to another unit across the parking lot. So, we need her place and my place moved into one space. We have packed everyone up and though we were ready to go. They called me to confirm my move today and spoke with Chris. We went over the items and then the price. He even threw in a free kitchen packing kit and said the guys would help. Cool. He also gave me discount and I was happy. Kion calls me an hour later asking me to confirm the move. What? I spoke to Chris. We go over things and he tells me we are good to go. I am emailed a confirmation and then see a different price. I call back and speak to him again and he says, oh, that is an estimate but we would be done before that price. Then, I get a call from Mike. He wants to confirm my move and inventory. What the heck? He says his notes are confusing so he wants to check. We go over things, AGAIN. He then tells me that it sounds like more work so, he is going to send 5 guys instead of the original 2 guys and a truck because it's gonna be a big job and that it would take 9-12 hours and double the price that I was told. Umm, what? For a 2 bedroom apartment?? He tells me I can speak to his general manager, Kion. I literally confirmed with him before! I literally start crying because I am already stressed from preparing to move in a timely manner before the 31st. Kion and I speak again and he won't even let me get a word in and trying to say that the numbers Mike estimated are correct and that there is no way it wouldn't be a full day job. I cancelled, he says he will return my deposit and then transfers me to customer care where the guys asks me what can he help me with? You tell me, sir. He hears me out and says he need to speak with Kion to get his perspective and will call back. No one has called. Lesson learned to NEVER USE THIS COMPANY.

The girl working the desk could use more training on professional etiquette. She may not have…read moreappreciated me knocking on the window while she has to go use the bathroom... Well so did I but the men's room was out of order and now I'm standing outside in the hot heat waiting to get my ID so I can find somewhere outside to pee like some kind of animal. My only thought was that I hope this little girl working the desk was ok, Besides that the place was clean accessible nice and cool idk if the water fountains were working. I got my unit at a great rate and I didn't even have to meet with a rep to make the process. Thank you. Here's an idea that I want in on. "Lock the push carts up and track or charge the last renter who use their own code to sign it out.J.A.W"

They have a roach infestation. Thought it was safe since it was a new facility. After moving in,…read morebathroom was often inoperable, as well as the water fountain. Elevator was falling apart...roaches EVERYWHERE, but it was too late. Our stuff was already impacted. And they raise the price on you after 4 months. went from $115 to $150. Don't do it. They say it's a $1 for the first month, but you end up paying $50 for insurance, administrative fees, and their lock. Choose a different public storage.

I had put a post on reddit asking for suggestions for movers in the area and Bookstore Movers was…read morerecommended by almost every person who responded. Patrick and his crew, Renaldo, Nitua, Gerand and Kevin, exceeded the already high expectations I had based upon the reviews. I will happily recommend Bookstore to family and friends and will never use another moving company. Their strength, kindness, commitment and pride in their job and the company, organization, efficiency as a crew (this was amazing to watch- they just flowed as a team of 5 and Patrick was an excellent leader!), was consitent and apparent throughout the entire time they spent with us. I really can't say enough good things about the experience and hope to work with them again when we hopefully buy a place and move in the next couple of years. The price was also incredibly fair, worth every penny for their first-rate and professional work and incredibly pleasant dispositions, just a really great group of guys!

I moved this past weekend and hired Bookstore Movers for the job. I can honestly say I was blown…read moreaway by the professionalism, efficiency, and expertise of the moving crew. I worked with a different moving company 2 years ago that left me scarred for life with how rude and unprofessional they were. I ended up having to finish the job myself (moving my giant couch up four flights of stairs), so when I knew I was moving again, I did my due diligence and sought out a few quotes. Another company quoted me almost $800 and required a 3 hour minimum for the job!! $800 seemed steep and I knew the job wouldn't take that long... Along came Bookstore Movers who quoted me a reasonable $470 minimum for two hours of work and a maximum of $680 for 3.5 hours of work (price breakdown: $140 per hour with 2 hour min. plus a $190 truck fee). I received a quote within a few hours of requesting it. There was no deposit required and the date was booked. I received detailed emails leading up to the move about FAQs, tips for a seamless move, and the names of my crew including contact info for the crew lead. Abdul (crew lead), Niiwayo "Y.O", and Milly were SO fast and friendly. They wrapped every single item with care in drop cloths and got to moving immediately. Despite the 90 degree heat and a total of five flights of stairs, the job was finished in 2 hours. I was SO impressed. I was so traumatized by my last move that I literally had to walk away while they moved the couch in but before I knew it, I got a text from my boyfriend telling me they had fit it through the door and our living room was all set up. I was so relieved and happy to work with them. If and when we move again, (hopefully not anytime soon, lol), I will 100% be contacting Bookstore Movers... and you should too!

Great clean storage unit. It's really nice to have a parking area and entrance that's covered so if…read moreyou're moving things and the weather is not favorable it won't impact the process. Ultimately, especially if you live or are moving to downtown Baltimore I recommend using this storage place as it affords you quick access to things you might not always want in apartments that are most likely smaller than if you lived further outside of the downtown area. Finally, the staff is very nice and helpful. The only reason I'm not giving it 5 as tars is because whenever I come after closing there's almost always homeless people sitting in the relatively small parking space. Nothing that keeps me from still dropping things off, but it can be a little alarming as there's one guy who's definitely struggling with mental health challenges and will randomly start yelling.

Bad and sad arbitrarily increase rates from $65 to $ 185…read moreBig Scam !!! After moving in , the price was triple after 2 or 3 months. Basically when moving in be prepared to to move out after 2 months. I wish I could leave no stars.

Here is an update regarding an encounter with the Public Storage facility at 1415 Russell Street. I…read moreeither misunderstood or was misinformed by a staffer regarding leaving parked vehicles on the lost after closing. My rental vehicle was towed as I drove a U-haul to complete a move. The staffer took note and instructed me to call the tow company posted sign on the facility's line access gate. It cost me $315 ( $300 for the tow and $15 per day storage fee not to exceed $500). That Saturady I left a message on District Manager, Brad Neski's phone. I explained the circumstances and without going into detail about the status of my account with Public Storage; asked him to recompense a fraction of the cost based on previous clients' shared experiences similar to mine. Mr. Neski is a relatively new manager covering a wide region of the DMV. After due diligence reaching out the Auto Barn tow company, who by the way, never returned his call (Why would they? Their people got paid!). Within 48 hours Mr. Neski kept me abreast of the developments and made a decision to "make it right" and made a fair offer, which made me grateful. If you live downtown Baltimore and you're in a transitional period and you need a clean, well-maintained, climate control facility super close to 95 North and South on ramps. The 1415 Russell Street Public Storage will take very good care you. Thanks, Brad!

Beware !! If you rent the longer you have it the more they charge. Worse than that you are billed…read moreat the beginning of the month. So that means if you move out on the second day of the month you have to pay the rent for the whole month. No pro rating. Also if you move out on the second day they will rent your unit out again so they are getting paid double for the same unit. Its sadly a very bad way to do business. A lot of the time there is not anyone from the company even at the facility so if you need help in anyway there is no one there.

While it was a great, local storage facility to place items to free up a closet- the cost tripled…read morein 2 years and warranted us to clear out and close our account. Please be mindful of the continued cost increase!

Friendly and attentive staff. The facility is very clean and central to the city. Very discreet…read morelocation.