Uber

2.0 (1.7k reviews)

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Uber - You're at school, get it together!!! - Taxis Near Me

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Uber - Is a beautiful life and let's live it. - Taxis Near Me

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James A.

The Los Angeles Metro area supports both Uber and Lyft rideshares (among others). I've found that Lyft is usually cheaper to/from the airport. But as I was flying back from Portland, noticed that Delta Skymiles and Uber had a promotion giving 30% off (up to max of $20, only available on the flight) on one's next Uber Reserve Ride. As often happens when I have time on my hands, decided to try something new. It turned out well. Last year, Delta stopped their partnership with Lyft and implemented a new one with Uber. Requiring a sign-up, airport rides on UberX gives 1:1 Sky Miles for eligible spend (a mile is worth a penny). An Uber Reserve gives 3:1 miles (which I later found out, as it posted to my Delta account very shortly after ride finish). Since Delta provides free wi-fi on eligible flights (including this one), was able to read more about it. Clicking on the 'Claim Now' button, took me directly to the Uber app, preloaded with the 30% off offer. I then entered Delta as the airline, and it let me choose my correct flight from Portland (it would have been supercool if they had prepopulated that). It calculated the pickup time based on it's flight information. After choosing DTLB as my destination, it gave me a quoted price for the one-way ride. The app also clearly stated that there would be no penalty for cancellation as long as it was done one hour before the scheduled time. The driver would wait up to one hour after scheduled time in case of delay. Once I booked, it gave me the name of the driver and car while I was still in the air. Picking up a rideshare or taxi at LAX is normally a pain in the ass, requiring one to take a very slow LAX-IT shuttle to the rideshare lot near Terminal 1. My wife and I usually walk to it, but that was not possible with my mother-in-law. And I always wait till I get to the lot before calling for the car (often meaning a significant wait during busy times). [Tried once to do it from the bus and ended up being charged a hefty wait fee because the car ended up coming very quickly and our bus didn't]. So I was most likely going to order a Lyft Black (which does curbside pickup at LAX, but at usually double the price of normal Lyft) once we got our luggage. So I was pleasantly surprised when the price (after discount) came under $100. We landed about 20 minutes early, and ended up meeting up with my son-in-law and daughter (as they were flying back to Seattle). After the short visit, and as I was headed towards baggage claim, got what looked like a soliciting call originating from SF. Ignored it, but then got called again. This time I picked up, and it was our driver, requesting that I hit the 'Ready' button on the Uber app once ready to be picked up (he later told me that he could not see me until I did that, but knew my plane had landed and was worried that I was waiting). The app chose a spot for the pickup, but I texted the driver to change it to a closer pillar. It took about 12 minutes for him to get us for pickup, and he was more than considerate to make sure everything was good. Once on our way, it was the same as any rideshare ride, being able to follow where we were and the ability to give a driver tip. We had a huge Chevy Suburban which was more than enough space. It ended up being a very pleasant ride right to the door of our building near downtown Long Beach.

Driver actually recorded that we were picked up and dropped off.

C. J.

After at least 20 calls and a couple of hours spent trying to get someone to resolve my issue, they finally refunded the roughly $20. A business model like this seems destined to lose customers. It's probably by design that they don't have a dedicated customer service phone line...so I ended up having to call their Safety Helpline instead.

Alisha U.

Uber Driver, RZA - I've requested Uber ride at around 7:50am at the LA port on 10/31/2025. The Uber app says the driver will pick me up at 8:04am and guarantees a wait time of no more than 5 minutes. I kept checking to app to make sure. First, it says the driver will arrive in 7 minutes and then 10 minutes. Comes 8:10am and no driver. I checked my Uber app to see what is going on, and it seems like the app was being updated; the screen does not have all the information like before. Then my phone rang, and the 1st driver, who is now late, is here. I got into his car. He drove out of the parking lot and pulled over. He said the ride is canceled. I said What do you mean, canceled? He said, "No problem, you just pay me directly via Zelle, Vemo, or Credit Card." I said no, I would like to use the Uber app for my ride. He said, "You will have to request a new ride, and you will have to wait longer." I said, that is fine, just take me back to where I was waiting for the ride before." The driver, RZA said "I will give you a receipt, you just pay me directly." I continue to say no. The driver said then "I drop you off here" which was at the side of a traffic road. I said, "no, you take me back to where I was waiting for a ride." Driver RZA said, I will have to go around 2 miles to get back to the place you are waiting. I said "why? You just make a left at the front stop sign." I live in California most of my life. I know LA and I've driven myself to the LA port before. He was trying to lie to me. He refuse to take me back to where I was previously waiting for a ride. He opened his mini van trunk, took my luggage out. He forced me out of his car. I told him I will report him. I said that is fine. I went in front of his car to take a photo of his license plate and him. He used his car to hit me, so I couldn't capture his license plate. The first time, he hit my knees. I tried to move to capture his license plate again and AGAIN, he used his car to hit me the 2nd time, harder. He drove away with his trunk still open. I was able to capture a close-up of his car license plate. This photo was captured right before he used his car to physically hit me. I had to carry my heavy luggage while walking back to where I was waiting for an Uber ride. I saw a police car there and told him what happened. He provided me with some good information. He also told me about a few "very bad" stories about Uber drivers. No only did this person tried to use Uber name for his own financial earnings to cut out Uber portion of earnings by knowing to deliberately be late for 6-7 minutes, worst yet, he is physically dangerous! The Uber app would assign another driver. Now, there is no recording of me as a customer so the driver, RZA will not have to share the earnings with Uber. The criminal action of this driver to physically harm a person by deliberately using his car to hit me TWICE! This person should be jailed and heavily fined for his actions!

False advertising of 40% discount beware. I used Uber based on an email ad sent to me for promo of 40% off up to $10. The initial trip showed $22 dollars then I accepted the ride which said 40% discount will be applied. The bill then added a $15 booking fee? The trip was less the 7 miles about 20 minutes and I would not have used Uber if a booking fee the same amount as my trip was applied. No more Uber for me

UBER is AWESOME. You get QUICK RIDES,SAFE and AFFORDABLE. I usually choose wait& SAVE, the wait from order time to pick up time is about 25 minutes. I rode with them about 300x plus. Most of their drivers are great drivers. Some talk too much because they are lonely. They drive to meet people. If love is free, you should not be bothered by it . I just say, "I'm sorry sir but I'm heading to a meeting and I need to focus." And they stop talking. Sometimes, their network can't be reached on raining or cloudy days because of the satellite problem or they are too busy. 1 time 2 drivers came and they chatted me 2x. I texted tech support and they refunded me for the charge. They are a legimate company. Their business is ethical. Please praise uber tech support team. It's a beautiful life with UBER. Other than that Uber is perfect. Their system is efficient and flawless.

Illegal charges they made to my bank account.

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Nina B.

3 years ago

Today I requested an Uber for my mom. They went by her and didn't stop. They tried to hide their face. She is a disabled woman using a Walker! Horrible! Imagine how that made her feel. I have attached the drivers information. It is so sad because she needed to go to a very important doctors appointment in regards to her treatments! read more

Uber - This is the driver! - Taxis Near Me

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Roy S.

Elite 26

125

578

1137

3 years ago

Typical Uber....foreign born driver, even though they drive around LA for a living they have no clue where they are going and take the longest route, drive slow, talk instead of focusing on driving and generally suck at what they do. read more

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Tina B.

Elite 26

256

683

5 years ago

I had opted to use Uber during our trip instead of renting a car. BUYER BEWARE!!! Do NOT schedule trips! This is a HUGE SCAM!!! After the free cancelation period has passed, a driver will accept your reservation request EVEN when they will not get there in time. Once they've accepted, you can no longer cancel without getting charged. In my case, this driver, PON, accepted my reservation to get picked up at 11:30pm when he was still OVER TWO HOURS away!!!! I had no choice but to cancel and book another ride, but Uber charges me $34 for my driver's INCONVENIENCE. How about mine, since I waited 45mins to find out my driver was still 134minutes from my destination???? read more

Uber - It's 11:07 and PON is 138 minutes away for my 11:30 trip. I get charged $34 for canceling the ride, really??? - Taxis Near Me

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Syd C.

10 months ago

Today, I called Uber and waited on the phone for 12 minutes and 37 seconds. I was finished with my knee therapy and my knee was a little swollen. No one came to the phone, so I couldn't get the ride. I've had multitudes of problems with Uber like rude customer service reps, drivers not going to the proper pick-up, the rep not putting information in the notes like they said they would, saying specifically where I would be, a driver dropped me off in a construction area and didn't drive to the front of the museum, another driver said he was at my location and even the owners of the restaurant where my friends and I were dining, said no uber driver ever showed up, astronomical price-gouging and today, I had to call Lyft. I got them immediately and when the booking was over, the car was at my location in less than 3 minutes. And guess what, if that had been Uber, it would have been probably close to 30 bucks. However, my Lyft ride was under $12. What if today had been an emergency and Uber had me on hold for over 12 minutes? It has been such a rollercoaster ride with Uber. The drivers overall, have been fine, except that one I mentioned, but Uber needs to clean-up their customer service, they need new reps and stop the price-gouging. read more

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Daniel H.

2 years ago

Uber sucks, they chathe to the customers from 65 to 80 dollars for a 1 hour trip, and uber pays to the drivers 20 to 23 dollars for a 1 hour trip, come on, really??? But it is the drivers fault, they should not accept anything less than 35 to 45 dollars for a 1 hour trip, but well, keep making money uber with the dummies that are taking the shifty rides. read more

Uber - See what uber charge to the customers for 1 hour ride. - Taxis Near Me

Uber - Do you think that is fear??? Almost an hour for 17 dollars, 11 + 34 + 5 minutes wait - Taxis Near Me

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Alex A.

1 year ago

Lately, the quality of drivers has seriously declined. Drivers will accept a ride, say they're 3 minutes away, then detour to a gas station or just sit idle, blowing past the pickup time without any explanation. You can't cancel without being penalized, and there's no way to hold them accountable. Many of them clearly don't know where they're going or how to use GPS, and communication is nearly impossible because they don't speak English. The whole experience feels unreliable and frustrating now. Uber and both Lyft needs to step up their standards--fast. read more

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Colin M.

2 years ago

Well i deliver for Uber eats and its an ok second if you just have nothing to do, but in the uber eats delivery there is an option to deliver packages, unless you enjoy paying to work and make somone else money I would not select this "option". The last one i recieved offered to pay $35 dollars to drive an hour and thirty nine minutes away to deliver a package wich would be about half spent in gas, and to drive back would be the other half. Thats letting me know that my time is worthless, ware and tare on the car is my problem, as well as life expenses. read more

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Sharon C.

3 years ago

Do not accept ride from driver of this Suburban. He cancelled our ride to LAX because we had asked him to pull out of the way of a person exiting out drive- he cancelled the ride AFTER we were in the car. read more

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Howard L.

Elite 26 All-Star

298

4779

1101

4 years ago

I've used the Lyft services twice while in the LA area and they were really for getting too and from the airport. What I like about lyft was the ease of use and amount of people there are so I was able to find a ride within a few minutes. The drivers do a good job taking you where you need to be while you can relax not staring at headlights and being stuck in traffic. read more

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christopher Ceballos ..

2 years ago

I've been hearing about people being charged twice to four times for a single service, Uber claims it's the bank not them but I talked to a Uber rep, he said your bank will remove the extra fees in three days but as the conversation got continued he admit the extra charges comes solely from Uber , I said what? If you do this to thousands of customers and do not return the money that is stealing millions, even banks do overnight loans etc to make $$$ you'll shortly hear about a huge lawsuit. The Uber rep got tongue tied and gave himself away. read more

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Prince A.

3 years ago

I ordered a Pizza. Once my order went through, the app froze. So I clicked back to close the app. When the app reopens, I had two orders at the same time..the other order from Baskin Robbins. I immediately contact uber through their support chat or whatever. I asked them to cancel and they give me the run around. Passing the chat to another worker. I spoke with 4 different people. Time passes and now the person is picking the order up. Then they tell me, oh it's too late now to cancel and my card will be charged. They stalled me on purpose so I wouldn't have no choice but to pay. The service was terrible... that order never even came. Doesn't matter because I didn't order it nor did I want it. But now I just paid for someone else's meal and can't do nothing about it. read more

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Gene H.

11 months ago

I booked a trip to the airport about two weeks in advance, but because of some word-of-mouth reports about people missing rides or getting late rides, I decided to cancel. I cancelled 70 minutes after booking. But then got a "confirmation" of the upcoming booking. I returned the confirmation with a notice that I cancelled the ride. I made other arrangements but two weeks later, at the airport, I started getting messages that the Uber driver was on the way. I ignored them and got charged a fee for missing my ride. Okay, I have to accept that there was a miscommunication that may have been my fault. Yesterday (three weeks later) I got a bill for $60 dollars "cancellation fee." I was never able to contact anyone on the phone. If you can contact someone at Uber at their site, I never found it. It's an inefficient way to run a business and I implore anyone looking for a ride to book through a different company. read more

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Eddie ..

2 years ago

Overpriced rideshare service, poor-managed food delivery system (constant issues with mobile orders), unauthorized charges, unprofessional and unhelpful customer service. That's the Uber and Postmates standard. Good luck getting a penny back for any inconvenience. Actually, they will "accommodate" a $5 complimentary coupon if they're feeling overly generous, after they've taken over $35 from your wallet and got your mobile order wrong. Note: $5 doesn't even cover one of the many common fees, so it's a laughable "offer." Not only did I pay $35 for a 1.5 mile trip during low-activity traffic hours but the company piled on an additional $5 charge from a transaction that was made over a year ago. I submitted another complaint (not that any of them got resolved) and collaborated with BBB, as my final attempt to get this refunded, but they still got away with their shady business tactics. And for some odd reason, no matter how many times I've tried to deactivate my account, they continue to keep it active (and no I am not logging into into it within 30 of deactivation). I hope the increasing number of lawsuits eventually bring down this pos company. read more

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Irene L.

1 year ago

unreliable. reserved an uber black the night before for a very important meeting. driver never showed up made me really late since I had to scramble for a new ride. try getting a live customer service person to help you, they don't exis. deleting app now. read more

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Susie K.

4 years ago

If you don't have to use Uber Don't! They will over charge you after they drop you off and you can't get any one to respond back. I was quoted $28.44 for a pick up for 39 mil and was dropped of then charged $180.00 be very careful! read more

Uber - This my invoice after - Taxis Near Me

Uber - Before and after be careful or don't use Uber if you don't have to! - Taxis Near Me

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Darla E.

2 years ago

Pre scheduled a ride to the airport and 5 different people blew us off bc they got a better deal while on their way to pick us up. Finally had a Lyft driver go above and beyond so we didn't miss our flight. read more

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Keli T.

4 years ago

I've used Uber for dozens and dozens of rides for the last 4-5 years until today. I just took an Uber today .. I had no food or beverage .. I picked up a small poodle & we drove back to my house. I picked the dog up so he wouldn't get the car dirty. Sat in my lap for the ride home ( about 4 miles , 20 mins in traffic ) and got to my house .. I got out. The dog immediately peed on a tree and the driver said .. " have a nice day" I get into my house and two mins later I got a notification that the driver said the car needed cleaning and $188 charge was added to my card. The driver lied and totally hustled me and the situation. I'm talking to Uber now. Unfortunately you can't speak on the phone to anyone. So I've filed a complaint against the driver, dropped his rating to one star and waiting to hear what can be done before I delete my Uber account. Lesson learned. Take pictures with your phone before you leave the car. And try Lyft . After this experience I'll never use Uber again. Update : Uber just refunded me all the charges except $10. So the $188 for the phony cleaning charge was refunded and the $28 for the trip was refunded. Justice was served. Now I would say .. take a photo of the car before you leave it. In case this happens to you .. you'll be ready. Uber did stand behind me their customer. read more

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Ирина В.

4 years ago

I scheduled today a ride from the dentist to my house. And then guy who was supposed to pick me up didn't call or notify me he was there! When I asked him, why you didn't notify me? The driver was shouting out, rude and used cruel words, after interrupting ride, picked up me in a dangerous way. I used Uber 3 years, and never had any incidents with a drivers. I added drivers photo, number of a car. Please be aware with this total mental guy! Uber support doing nothing!!!! No call! No apologies! The most horrible taxi ! read more

Uber - Rude and mentally unstable driver! Be aware! He works in Maryland. - Taxis Near Me

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William B.

111

2 years ago

They're rating for their cars is incorrect. You get comfort and the cars come and they're old cars they're dirty. They need to really upgrade how they inspect the peoples cars they're allowing to use on the road. read more

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David G.

2 years ago

I loaded $100 with a credit card on November 22 nd and my card still say Merchant processing. No funds loaded and the chat is beyond pathetic!! No answers No replies. Lyft is going to be my service provider. read more

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Robbie S.

117

2 years ago

I am truly amazed at how f K n stupid UBER is, can;t login, get 2 way authentication failure because they have my OLD F K N CC info and it is auto-filled and there is no way to change it via the app or online, UBER web developers programmers must be the dumbest on the planet, YES people do not EVER change their phone numbers, email addresses of credit cards, LOL what a F K N stupid mess and waste of time, fire your dumbass programmers and find people who actually KNOW WTF they are doing,... ok on to LYFT!!! read more

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Michael W.

119

266

2 years ago

Very good service the night Janet Jackson last Saturday night. Both drivers back and forth was very nice.

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Steven P.

287

219

2 years ago

Not sure what has happened to Uber these days. I'm in Los Angeles on business and I've tried to get an Uber several times, and each time it keeps searching and searching for a driver. It initially tells me it's about a 2 to 5 minute wait and then once it finally connects to a driver, it ends up being 15 to 25 minutes away. Very frustrating not happy with them. Their service has gone down quite a bit. read more

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David D.

2104

21113

3 years ago

I was thankful to find an Uber driver to get us to our destination. We stayed at a hotel downtown, and had to get to the courthouse. We ate breakfast at a Starbucks at our hotel. Bur after that we stepped outside and saw nothing bit traffic everywhere. I had no idea where the court house was located. And did not want to try finding it through all the traffic. Fortunately, our Uber driver picked us up right on time, and he had no problem steering us straight to the courthouse. I would have been a nervous wreck trying to weave my way through all the traffic. But I was able to relax and just let the driver get us there. I would definitely use their service again. read more

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Andy M.

2 years ago

I ordered supplies from Walmart and Uber was to deliver them. They said it was delivered but when I went to look for it, it wasn't here. The delivery receipt showed a picture of a house which was not mine, so I drove around to look for the house and finally found it. It was on another street nearby and the address wasn't even close. They just delivered it anywhere. This is totally unacceptable. I will never be able to order from Walmart unless I can tell them not to use Uber. read more

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Patricia W.

2 years ago

Uber has once again ripped me off. They have the nerve to charge where there is nothing on the ap to do a quick cancelation. When I got thru they still Hargett ne 25 read more

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Natalie S.

1 year ago

by far the worst experience I've ever had. walked 2.5 miles to find out uber before he wouldn't come to us. once I got into the car, I asked, isn't this what your suppose to do? so why am I walking all this way to you. he responds with, you can get out of my car now. i will never take another uber again. I've had nothing but bad experience. you're either gonna get sex trafficed or left. take your pick. read more

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Hector G.

4 years ago

Uber blocked my driver account because my driver license had expired. I accidentally uploaded a picture with a forged date. Which later I corrected the mistake. They said they submitted the appeal, but it has been over two months and they keep giving me the run around. Worst side hustle company to work for. read more

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Marlow H.

3 years ago

Why with billions of dollars does Uber's technology SUCK SO BAD?! Their gps tagged me for a pick up that was 1/2 mile off from where I was standing. After that ride was cancelled, the next driver dropped me off 1/4 mile from my destination. Arrived at my event 30 mins past the original committed drop off time, missing all but five plays of the volleyball match I was trying to get to. Must be nice owning a monopoly. read more

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Uma P.

2 years ago

Uber is charging a "Booking Fee" that they claim they showed to you before booking your ride. That is an absolute lie. I never saw a booking trip. My trip was quoted at $19.33. They added this "Booking Fee" of $11.70 to my ride that I only found out about after I was charged. BE CAREFUL WITH UBER!! read more

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Juanita W.

3 years ago

Julio uber driver drives a black Chevy suburban license no 36517M13. This driver is a crook. I ordered a uber at LAX. He was supposed to pick me up. He picked up someone else and he charged me. When I saw him drive off I tried to get his attention and he changed lanes so I couldn't talk to him. Beware of Julio. read more

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Marbella R.

1 year ago

tengan mucho cuidado cuando envíen un paquete con Uber porque no se responsabilizan por ellos, una driver no entrego mi paquete y llego al lugar donde lo hiba entregar y dijo que hiba a recoger siendo que yo se lo entregue en su mano llamé para hacer el reporte y le dijieron que no podían hacer nada que si era algo de valor que hiciera el reporte ala policía y que no podían hacer nada read more

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Blanca R.

4 years ago

If I could I'd give Uber no stars! I just missed my flight because this Uber driver canceled on me so expect a Better Business Burea claim. This is not right at all. These people have to be committed to their job. If they accept a trip they should stick by it. I had a very important appointment that I had been waiting for, for almost a year. Driver CHARLES license NUMBER 5ZOD914 needs to get fired!! This is NOT acceptable!!! read more

Uber - Charles lic#5ZOD914 who cancelled my ride! I missed my flight waiting on another uber driver! - Taxis Near Me

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Cyd C.

461

4 years ago

Yet again Uber Eats delivers a meal with zero sauce for the chimichurri steak and zero gravy for BOTH orders of mashed potatoes. Shame on Urban Plates for not prepping the meal right and then telling me to "go complain to Uber". But shame on the Uber guy for not bothering to do his job and make sure the order was accurate. Enough already. It isn't frigging rocket science but it sure can make a meal suck. No more Urban Plates and no more Uber Eats. I'm done with both. read more

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Sunny F.

127

104

3 years ago

Leaving me stranded for hours without a ride due to a credit card issue for a Diamond member is unheard off. Ive used uber since day one multiple times a week. This is how you treat customers. If a card issue occurs and someone is on the street trying to get a ride. Just give us the ride and charge us later. Geeze how greedy can you be , to have some flustered on the street trying to get a ride amd type in credit card info over and over and over again. Dangerous and extremely rude to a long time customers. Diamond My Ass! read more

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Tasneem N.

1 year ago

I ordered Uber ride today in LA. the minimum fare was 82 dollars which I ordered. Upon immediately checking Lyft thereafter I found the same ride for 64 dollars. I went back to the Uber app to cancel the Uber ride within 3 minutes of ordering Uber. There was no way to find cancel ride option. I texted uber driver that I would like to cancel the ride, however he told me I had to cancel on the app or he would be penalized if he cancels at his end. I explored all options on the Uber app but could not find the cancel ride option. In the meantime the Uber driver arrived. To my surprise he stopped in front of me and tried to help me and on my phone tried to show me how to cancel the ride. He could also not find the cancel ride option. So I decided to take the uber ride anyways seeing such a graceful Uber driver. While on the way I found the option of how to cancel the ride that we both could not find before. I informed the driver and he was surprised that the cancel option was not present before the ride started. Unlike Lyft Uber tricks the passengers so they may not be able to cancel the ride. I have always felt uncomfortable with the way Uber runs its business and this experience today puts a nail in the the coffin for me. read more

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Joni O.

2 years ago

If you're new to Uber don't bother. If you forget your backup code or the message winds up getting deleted Customer service is at responding and isn't helpful. They'll give you the run around (here's a reset password link) and just reiterate that. No , if I could do that I wouldn't be bothering you guys, but if I click on it and do the puzzle to verify it just spits me back at the 'enter the backup code' screen. You mean the backup code that was sent out several years ago via text, not email, that probably was auto deleted as more texts arrived that backup code? If I could give you guys 0 stars I would. read more

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Yraida G.

2 years ago

Uber does fraudulent charges on peoples cards for the past 9 months uber try to charge a monthly fee to my account and I have never used them. I had to cancel my debit card 6 times time to change banks I am soooo pissed at their fraud read more

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James K.

3 years ago

Uber is a garbage company to work for. They change their fares daily and their employ service is a negative 5 stars. If you're thinking of working for uber than I can't stress enough to keep looking for something better. read more

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Dave J.

4 years ago

Here's my experience, you decide for yourself. We were staying at a hotel in Nashville located a mere 5 miles from downtown. Rather than renting a car we thought we'd just utilize Uber for the three days we were in town. The first ride into town seemed to go smoothly enough and cost $14; reasonable enough. Caught in the rain late on a Friday evening we thought we'd better head back to the hotel so logged into the Uber app for transport... and to our amazement they wanted $41 (yes FORTY ONE $$) dollars for the same 5 mile drive. I immediately turned to Lyft for our transportation needs and while they quoted the trip at $18, after waiting over 20 minutes in the rain, and multiple texts stating a car was on it's way, they could ultimately supply no such vehicle. Returning to Uber we now were quoted a price of $58 (YES you read correctly; FIFTY EIGHT DOLLARS!!) With no choice other than catching pneunomia we were forced to agree to this outlansish extortion! Thinking this was somehow just a one-off we repeated our journey the next evening. This time, $10 into town AND ANOTHER $58 FOR THE RETURN! You tell me ... is this not the exact definition of COPORATE GOUGING! I completely understand the principles of supply and demand as it relates to the economy but to apply it to your service in the manner Uber does is simply HIGHWAY ROBBERY! Five miles in one direction ... $10, yet the same five miles on the return, just because the demand is greater, a 600% increase! DESPICABLE! Next time ... it's a car rental for me. At least I know how I'm getting screwed up front! Uber and Lyft, well, you know where you can go! read more

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Los Angeles, CA 90230
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Review Highlights - Uber

“I tipped her with cash, though I could have done in the app when I ordered the ride.”

Mentioned in 328 reviews

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Bird S.

11 years ago

Barbra Customer support kam iwant to buy new car Chat started Please wait for an agent. There are currently 8 visitor(s) waiting to be served. Customer Service We apologize for keeping you waiting. Our operators are busy at the moment, please leave us a message with your email address and we'll get back to you shortly. Barbra joined the chat Barbra Hi, Kam I'm Barbra. Thank you for chatting with us. Please allow me to assist you all the way here. Just to verify, you were inquiring in getting a car through Uber? Is that correct? kam hi yes Barbra Hello there. Hi kam kam if Buy Honda Hodessy Barbra That would be fine, as long it is 2001 or newer And it has 4+ Doors and 4 seat to be approved . kam If I Buy Honda Odessy 2016 Black * passenger what catogery Barbra Let me check. That will go under ubeXL category. kam I want to Drive as SUV with Limo TCP NUMBER hi Barbra I see, upon checking here in your city, the uberSUV is currently on hold in your city. No worries, that will be available not sooner in your city, you will be notified immediately via email for updates . kam my city is Hollywood ca,beverly hiils ca ,santa monica ca,Malibu Ca Thousand oaks ca, Agoura hills Ca WEst lake Village Ca Barbra Yes correct, I double checked it and see that uberSUV vehicle class is currently unavailable at this time due to low demands of uberSUV. But I can assure you that I will keep an eye to it so that all partners is updated. kam how Much Uber Pays for UberXL Per Mile How Much Comission Uber Charge Barbra Upon checking here, it is $1.55 per mile, the uber service fee is 28%. kam If I get a Customer For 5 miles What is The Total Barbra For 5 miles, it is $7.75 (excluded the amount of time it covers). The amount per minute is $0.30 kam 7.75 - Uber comision 2.20 = 5.55 - For Gas 12 mils 1.75 +3.80 - For Insurance and maitanence 1.50 = 2.30 For 1 Hour pay For 2016 brand new car You Pay only $2.30 GOOD JOB UBER Barbra Oh no worries, the company is providing guaranteed gross fares for all drivers. kam kam 7.75 - Uber comision 2.20 = 5.55 - For Gas 12 mils 1.75 +3.80 - For Insurance and maitanence 1.50 = 2.30 For 1 Hour pay For 2016 brand new car You Pay only $2.30 GOOD JOB UBER Barbra The good thing about the guarantees is that is it now automatic and as long as you met the requirements it will automatically credited to your account. kam what This Is Wrong Calculation 7.75 - Uber comision 2.20 = 5.55 - For Gas 12 mils 1.75 +3.80 - For Insurance and maitanence 1.50 = 2.30 For 1 Hour pay For 2016 brand new car You Pay only $2.30 GOOD JOB UBER This Is The correct calculation Barbra No worries about the fares, the company is providing guaranteed gross fares for all drivers. So that you can earn more while driving. kam how much Barbra In order to qualify for the guarantees, you must meet the following criteria: Acceptance Rate: 90% Peak Hours: Mon-Fri 7am to 10am, Mon-Thu 4pm to 7pm, Fri and Sat 4pm to 3am Guaranteed per hour: 20, 1.5 trips minimum Regular Hours: All Other Hours Guaranteed: 16, 1.5 trips minimum kam if iWant to Make $150 a Day I have to work !8 Hours Per Day Guarrenty Barbra I will really depends on the guarantee requirements, you can make your own schedule as long as you meet the requirements, there is possibility that you can definitely earn $150 . kam If I work In Department Office I get Minimum $10.00 Plus Over time !5 Hours X $10.00 plus Over time Barbra I totally understand that the fare matrix might be challenging on your end but rest assured that this rates has been reviewed thoroughly by our business analysts and they have projected to generate more income among partners of getting more trips as we move along. read more

Alexa C.

11 years ago

PLEASE READ. UBER IS PRACTICING UNSAFE DRIVING POLICIES. I'm from the Bay Area, this ride occurred in the San Francisco area. I'm posting this to warn people about a very dangerous policy that Uber has adopted. I hope I make at least some of you aware so that you can pass the word. There comes a point where woe need to shout out when corporate revenues are more important than the publics safety. If I could rate Uber negative five I would. Recently I took an Uber ride for approximately 20 miles. It was both city streets and freeway. After we were traveling along, the drivers cell phone chimed and he took his attention from driving to manipulating buttons on the phone. For that one instance I felt he could be a better, more law abiding driver. Then as we were on the freeway, it happened again. This time with his attention diverted, we started to drift from the slow lane onto the emergency shoulder. There was a tow truck ahead and it became obvious we were going to hit it, along with the people standing behind it. I yelled at the driver to "watch out" and he swerved back in time. I asked him to take the next exit as I wanted out of his car for my own safety, he clearly demonstrated he was not a safe driver. He argued with me as to why I wanted out, went past the exit. This continued even past the second exit until he finally agreed to end the ride. Mind you, he argued with me after the close call, and essentially insisted against ending the ride. I was growing scared that one, he was unsafe and two, I was in a situation I could not easily escape. One thing of particular interest is what he told me during the debate to end my ride. He said Uber wants the drivers to a kowledge the messages on the driver applications in order to accept new ride requests. Uber will fire the driver if he does not accept a certain ratio of the rides, therefore compelling the drivers to use their cell phones while driving. Uber is breaking the law, the drivers are breaking the law. All on the sake of higher revenues. Uber clearly has made a very bad decision and it places other people on the road in danger. There has been a huge awareness campaign from the highway safety people about texting while driving, and the CHP readily cite drivers for breaking this law. Uber needs to be called on this practice, the media should act on it and bring the public awareness to this potential hazard. At what point do revenues exceed safety? I will never use Uber again. I have forwarded this to the CHP, the Dept of Transportation, Local news and the PUC. All in the hopes Uber is brought to task to end this dangerous practice. Update! Here is proof of Uber's new policy. Note that Iner wants its drivers to use this WHILE driving. http://uberpeople.net/threads/i-dont-like-this-new-stacked-pax-request-update-in-theory-anyway.41595/#post-547573 read more

Dennis G.

10 years ago

Worst support of a company I have ever experienced in my lifetime. No support at all. I went thru 2 months of trying to apply for this company. They initially claimed I had a major ticket on my driving record. My driving record has been pristine clean for well over 20 years. It took 2 months and many hours to dis-prove that. Many emails going back and forth and all they do is copy and paste canned responses to my questions that never even answered my questions. Everything you email them or try to get help in a chat window they never make any notes of what has transpired therefor I had to end up from square one trying to explain the whole problem to them over and over again. The left hand in this company does not know what the right hand is doing. Same with their feet!!! I can easily sit here and talk about all the horrible things that is wrong with this company for hours. Just think, if I have had this many problems trying to communicate just to apply and drive for them before I am accepted as a driver then think of all the problems I am going to have once I become a driver. This is an obvious reflection of a company and sign of more extreme problems to come when working for them. Believe me when I say this is the worst company I have ever dealt with in my lifetime and that will stick 100% until the day I die, guaranteed!!!! If this company does not change drastically and immediately, they will be gone and that is a fact. All the 5 stars that this company is getting is bullshit from inexperienced people or from people who cannot think on there own 2 feet. Please help me out and others out by posting your own horrible experiences with this company. Post your one star ratings here and elsewhere on the internet. There are multiple sites to post ratings of companies. This company does not give a shit about any driver working for them or any passenger. All they care about is making money for themselves and ripping off the drivers and passengers. 100% greedy company. Go Google rewiews about this company and read about all the ripped off passengers during surging hours. They charge the passengers two, three, four and up times regular rates during surge times. Outrageous amounts even compared to Taxi cabs during surge periods. THE RATING OF THIS COMPANY SHOULD BY 100% ONE STARS ON ALL RATING SITES !!! RUN FROM THIS COMPANY AS FAST AS YOU CAN!!!! SPREAD THE WORD TO EVERYONE YOU KNOW!!!! BOYCOTT THIS COMPANY!!!! I HAVE WARNED YOU!!! READ ALL THE OTHER ONE STAR RATINGS, THEY ALL TELL THE TRUTH!!!! read more

Pako G.

11 years ago

I love uber I believe is the best invention the human race had achieve after automobil I'm convinced that the 1 star ultra negative reviews for Uber are primarily from disgruntled taxi drivers and/or competing Lyft drivers. For the most part, Yelp is useless for getting a true idea about Uber, and I'm probably wasting my time writing a review. I'm sure it will get buried in the fake reviews. Before uber I usually pay 55-60dlls plus tip; now My Uber fares are usually around 18-22 dlls and I dont even think about the tip; couple times i have to wait 30 or 40 minutes for uber to arrive; the other time an old tender lady came for us in a brand new hyunday 4 doors sedan with a very friendly kitty; but who cares if I end up saving 55-60% comparing with the stinky cabbies; besides they always have great snacks and cold sodas and water and the drivers have been great. The surge times after midnight, in my experience add only a couple dollars more per ride Other great feature that I love from uber is that you can see the picture of the driver and the car you going to ride if for some reason it doesnt fit your standards you can cancel it right away and request another driver; this feature is something lovable really rocks Ive had less than pleasurable experiences with cabbies and pretty much hate all of them in general, sorry cabbies. Uber makes the experience enjoyable and UBER X is cheaper than a cab. I also like the fact that your cab rides are logged in case there is a problem or you forget something in the car. The app is easy to use and doesnt take a genius to use. Easy peezy in times where your motor skills arent too sharp, if ya know what I mean. For all of this and many more reasons I love uber a company that really cares about the safe and the economy of people 100 things the pseudoriders love from travis drivers: 1. Clean nice cars 2. Very accurate 3. Very reliable 4. Never complain 5. Smell good 7. Provide water, mints, candies 8. very profesional 9. Very smart 10. Nice conversators 11. Provide phone chargers 12. Can be rated 13. Can be threated 14. Very funny 15. Very entertainers 15. Can be manipulated 16. Very abedients 17. Open the door 19. Ridiculos cheap 20. No tip is required 21. Ridiculos cheap 22. No tip is required . . . . . 99. Ridiculos cheap 100. No tip is required Lmao read more

Bruce J.

365

7 years ago

This company is super shady. If you have somehow not picked up on that from all of the terrible news stories (i.e. their driver's raping people, their company having employees spend time calling competitors cars and then cancelling to keep their competitors driver's occupied, to underpaying their driver's causing strikes... YIKES!... and the list goes on), allow me to tell you about their shadiness form my experience first hand. This company has been stealing money form me through a reoccurring monthly charge for some useless service that I have zero use for and would never ever want to sign up for. When I realized the charges, I requested a refund through the support message system as they have been charging me against my knowing for a service I never used and never wanted or agreed to. The support message system is super annoying to use as I could only leave messages under their chosen categories only to receive generic responses from many various people with names that are very worldly as they probably out source for this. Anyways, after having to describe the charges 3 different times providing the exact same information, they finally told me that they would refund me. However after 4 weeks of not seeing the refund show up, I contacted their message system again to ask them when the refund was sent or if they could reissue it. They then told me that they could no longer refund because the charges had "expired". That does not even make any sense. I told them they have lost a long time user FOREVER. I deleted their apps and will never use again. I suggest you do the same and use a car service that understands business ethics. read more

Mort A.

9 years ago

Probably the WORST customer support. If I could, I would enter FIVE NEGATIVE STARS. There is no phone, email or any other customer support. The HELP on the web site menu is worse than useless. 1. After I entered a destination ride address, the ride was OK. After that I wanted to delete the address, I could not find how either on the App or website. The internet HELP is completely useless, there is no help! 2. When I first started, the map showed my address which was nice. 3. After the second ride, a map of my second ride showed up showed u, no way to remove it and arrange for a new ride. Great screwed up system designed by idiots. No help on the web site how to deal with such situation. 4. after some trial and error when I tried to remove the unwanted map. a small circle with the word WORK appeared on the map. Somehow the Uber morons decided that the address is my work. It is not, I am retired. I could not remove the WORK circle 4. I cleaned all the data, cash and reset my account. After reconnecting to Uber the damn unwanted address map with the old address reappeared. Again, the pathetic we don't care about our customers web site did not address this issue. Calling the Uber web site useless is a compliment. Clearly Uber does not give a damn and no one cares to help the riders! All they seem to care is find riders and punish them! My only only good experience were the two drivers who were nice and informative. The Uber management SUCKS! Possibly Lyft, is better? I would think that anything is better than Uber. Nothing can be worse than Uber! Thank you Mort read more

Lae M.

8 months ago

My recent Uber Eats order from Southern Soul Los Angeles was never delivered, despite the app marking it as "Delivered" while I was physically standing outside waiting. I contacted the assigned driver, Terrell, multiple times by call and text with no response, even as I watched him make other deliveries in my area. The order disappeared without any attempt to communicate or verify delivery. What followed was equally alarming. I attempted to reach Uber Eats support several times and was repeatedly routed into an automated system that made it nearly impossible to obtain live assistance. When I finally reached an agent, I received no resolution, no accountability, and no acknowledgment of the driver's misconduct. This experience raises serious concerns regarding Uber Eats' operational oversight, consumer safeguards, and compliance with basic service obligations. As a long-time customer, I am documenting this incident publicly because it reflects a breakdown in standards that places customers at risk of financial loss with no meaningful recourse. My family was left without the meal we paid for, and the company's failure to address a clear service breach is deeply unacceptable. The lack of verification, the inability to reach effective support, and the absence of corrective action demonstrate a systemic issue requiring immediate review by Uber Eats corporate leadership. Customers should not bear the cost of internal failures. I expect Uber Eats to investigate this matter fully and take corrective measures to ensure this does not continue happening to others. read more

Sharon B.

168

10 years ago

On 1/25/16 my boyfriend and I were passengers in an Uber who's name is Rick. We left a cellphone and as of this morning at 7:16am Rick promised to return our phone for a cash payment. (which I felt was strange because normally uber drivers will drop it off without asking for cash.) We felt as if our ride with Rick was extremely upsetting because, he insisted about talking about racial discrimination and how black men don't have their fathers because black families are not capable of being good parents in society's standards. He furthered the conversation by turning to my African American boyfriend and said "I doubt you know your father." I am appalled by this horrific comment. Then he stated that college educated women are only nice when they are in the vehicle with him and then will rate him low outside of the car. He said it's because "they're dumb broads." I soon decided to get out of the vehicle and walk to my destination with my boyfriend. Upon this abrupt decision to leave my boyfriend left his phone. Rick said he would drop it off but when I called to ask where he was located he said, "I'm not a phone delivery service and I don't give a shit about your fucking phone." (These are his exact words to me over the phone at 3:41pm on 1/26/17). I decided to hang up and reach out for a resolution before contacting authorities. I am ready to pursue legal action and have contacted an attorney. I am completely distraught and saddened by the bigotry and racial injustice that occurred that evening. Please reach out as soon as possible. read more

Brandon P.

7 years ago

I scheduled a two part ride, first stop was for me to get food and then off to my house. When I came out with my food the driver was gone, he left with my belongings. As far as uber is concerned, the items were "lost", even though I had the expectation that the driver would be outside with my stuff, waiting as I had scheduled. I contact uber a flurry of times and they were unable to get a hold of the driver (at this point I don't think they do anything to contact drivers, they just remove themselves from the situation and advise you to call the police), the next morning the driver text me with this weird excuse about someone kicking his car in the parking lot, but he did admit to having my belongings. Everytime I would reach out to uber to get an answer to where my stuff was, I would get a completely different answer. Sometimes it was "yes the driver has it" and others it was "we are not responsible, call the police". This company has ZERO interest in customer service, its all a sham to make people think they are being taken care of. And all the advertisements about "if you spend x dollars you get a higher level of service" is complete BS, you get nothing extra, no phone lines to call, NOTHING. I usually spend $1,000+ a month on ride sharing, I'll be taking Lyft from now on. And just to reiterate, this company does not care about you, all they want is your money, and in some cases, let their drivers get away with theft! read more

Maximo Soos S.

12 years ago

Bad bad service too many cancelation from driver Truth comes out, corporate greed at it's finest. KTLA is there to give you the facts. They get these people into leases then have cut there revenue by more than 50% and they are stuck in their job. Uber has made them slaves by locking them into high lease payments on the car then cutting the money they pay them. Even the no tip, it's because Uber can't take a cut of that by law. One year ago they took 5% commission from the driver, less than a year later 20% commission. They have these people trapped. Then they reprimand them if they go below 4.6 on their ranking. Because if you don't give them a 5 star ranking then it's like giving them a 0. Because 4 stars is the same as 3 stars, 2 stars, 1 star. It's like batting 1.000, if you miss at the plate once, you'll never get back to 1.000. One 4 star, messes over your driver. ktla.com/2014/09/09/uber... Remember to tip your driver, as the company doesn't take care of them. At least they are trying to be self supporting and not on a freeway off ramp, at least not yet, until the bank repos their cars. They are using the unsuspecting and good natured people of America and exploiting them like sweat shop workers. USE LYFT, it's the same price and you can tip your driver. Appreciate the people that are here for you, that are willing to work for a fair days wage. read more

Ashley L.

6 years ago

0 star review!! Where do I begin.... this past week I ordered from Uber eats. I placed my order just fine and I received a notification that my order was being made and being picked up. I had a deliver time by 2:15 and 2:20 arrived and I was like what was going on. So I called the Uber driver that was supposed to have gotten my food and he said he didn't have my order he never accepted my order. So I was like alright fine let me see if Uber can switch my driver to someone else. THERES NO PHONE NUMBER ANYWHERE so I had to use the chat feature on the app which I might add was not the easiest to find. I got helped by a lady who said my driver was on his way so I waited and checked back. My driver was now 40 minutes away! I said ma'am there's no way my driver is on the way he is going the legit opposite way. She kept insisting for many messages that he was on his way even though he kept going the opposite way. She said there was no way to switch drivers so I finally just asked to cancel my order. I ordered again (how stupid) said order was processing ORDER HAS BEEN PICKED UP. I was like great order is going to come no problem... WRONG!! She canceled my order!!! I got in touch with customer service and all they could say was "sorry won't happen again" are you kidding me!? Worst experience I've ever had working with a company. read more

Donovan J.

11 years ago

Let's set the record straight, 90% of these Uber reviews are made up by cab drivers... I drive for Uber, they have very high standards. They will fire a driver for doing foul stuff to riders... The Uber Experience is unmatched by cab companies which has had a monopoly in the transportation industry for far to long. If you notice, they don't allow all races on their platform. and now payback is a bitch. Uber is awesome on both sides. on an average day you will not be waiting no longer than 10 minutes for a ride. and the prices are affordable. I drove a passenger from South Pasadena to Santa Monica in rush hour traffic and his fare was $35.33 and here's what a cab driver would have charged.$79.81 and that's light trrafic. the real price would have been $99.74 "this info is based on an online cab fare calculator. That's $44.48 more for a freaking cab! http://www.taxifarefinder.com/ Cost with Traffic $75.26--- None $99.74--- Heavy $79.81--- Light Do it yourself, and with ease you will use Uber not a freaking cab! Most Uber Drivers push for quality service, and my Uber Experience is above average on the things I provide for the riders. Try Uber yourself and P.S. inside the Uber app they have a fare estimator, so you will not get him with a surprise bill. read more

Barry S.

12 years ago

****************************************************************** Try Uber, an awesome on demand car service. Get $20 off UBER on your first ride! Sign up at: www.uber.com/go/ubernew$20off or use PROMO CODE ubernew$20off **************************************************************************************** When I first heard about Uber, I had been very skeptical about trying it. But, after several friends recommended the service, I gave it a try. All I can say is WOW. It is so awesome. You get a friendly driver every time with a nice clean car. The setup was really easy and now whenever I want a ride, I just press request and a driver comes to me in just a few minutes. It really is so easy. I used to take taxis all the time and had so many bad experiences. I love uber because I I never get a rude driver and no more taxis smelling like a city dumpster! The great thing about uber is that you rate your driver after the ride and Uber remove all drivers below a 4.5 star rating so I know that uber regulates the quality of its drivers really well! I have now used Uber many times and have been EXTREMELY satisfied each and every time. Uber has saved me several rainy nights when there were no taxis in sight! You Gotta Try Uber!! read more

Amelia A.

2 years ago

Beware of Aggressive Uber Driver - Road Rage Incident on 1/2/2025 On 1/2/2025, I had an extremely unsettling experience with an Uber driver. The driver was a Caucasian male, likely in his late 50s or early 60s, with salt-and-pepper hair. He was driving a silver Toyota Prius with license plate number 9PGX248 and had Uber stickers on both the front and back windows. My sister, who was my passenger, managed to take photos of the car. I attempted to report this to Uber, but the process was impossible, so I'm writing this review in hopes of alerting others to the presence of unsafe Uber drivers. While heading east on Santa Monica Blvd at around 4:40 p.m., I signaled to switch lanes, intending to do so safely. Instead of allowing me to merge, the Uber driver sped up and responded with aggressive road rage. He honked his horn, rolled down his window, and began shouting profanities at me. To make matters worse, he flipped me off, and his rage continued for over 4 minutes as we both navigated through traffic. It wasn't until we began filming him with our phone that he stopped his aggressive behavior. Drivers like this should not be representing Uber, and I sincerely hope the company takes this issue seriously. Stay safe out there! read more

Mort A.

9 years ago

If there is a way to post negative stars, this is what they deserve. Five negative stars. Their customer care or support does NOT exist. 1. There is no telephone support number. 2. There is no 'contact us for support'. 3. The HELP section in their web site contain CRAP. 4. Doing simple search for specific help such as how to delete history, yields nothing. 5. if you search enough, there are bits and pieces of very sketchy information. 6. There is no "user guide" of any kind - nothing. 7. Their team includes 199 'chiefs' with various fancy titles. Not one comes close to customer care. All they care is 'ride with us'. The details of my last ride, show up every time I log on to Uber. I tried to delete the destination address of the last ride, not possible. A 'genius' programmer (most likely a moron) decided that my destination address belongs under the WORK heading. a. I am retired, no longer work. b. The address was for a hospital. Now it is stuck there, no way to delete. The driver was very nice and helpful, but this is only for the ride In summary, UBER'S CUSTOMER CARE / SUPPORT SUCKS. THEY DO NOT HAVE IT. Very likely the support is bad because the MANAGEMENT DOES NOT CARE!!!!! read more

Jennifer D.

7 years ago

I have place an order for dinner tonight with my husband after a 60+ hour a week. Look forward to not having to cook and rely on your service for which i gladly pay for. Tonight the driver left part of my order with the neighbor kid. I tried to contact the restaurant to see if my order got left behind, but they do not have a number for me to even contact . I follow the steps on the app and the response i get is we will get back to you after 24 hours. What am i supposed to do now. You've taken my money already. I can't contact the driver, the restuarant, or uber eats...what am i supposed to do. I have been loyally ordering thru uber eats at lest twice a month for over a year and this is the level of customer service i get. I am in retail management and if my boss got an email like this i would have been written up . I am not sure this will even do anything to help better your process. After i emailed this i received an email that this uber email is no longer accepting emails. What kind of customer service is that ? Since when is it so hard to talk to a live person? But better yet have an app and make it so automated that you cant even get a response to an email. read more

Sarah M.

12 years ago

I would say its the best but yet at times its not. I am a credit card kind of girl always racking up points. I never carry cash. I really like the service. I used to take cabs all the time but now I use Uber X which is the cheapest one to take. After Uber came out I really hate taxi cabs now. The way they smell and how rude they are. Uber X cars are mostly hybrids - Some drivers have an iPod connect to hook up your iPhone and you can play your own music. There are some drivers who offer you bottled water. If you're too hot or cold they will turn on the air or heat for you. On the app you can see where the car is and how far it is. I would take a Uber from Hollywood to LAX and it cost me about $45 - Taking a taxi was $70. I would say the only bad thing about this is that these drivers are normal people using this as their 2nd job therefore some do not know where they are going. They don't know roads so then you would have to use your own GPS and guide them. Overall I love it when you pay it charges your credit card and tip is included. Once you go Uber you don't go back Uber is offering $20 off your ride. Use the PROMO CODE: SLAF1 read more

Tracy L.

10 years ago

Did anyone know that Uber drivers can only pick up adults? WTF does that mean? Don't they do a basic background check on the drivers? I would not want to be driven by a convicted criminal even if I am over 18! A stupid ass refused to pick up my 16 year old and then they charged me. That is the first time this happened, I always had great people who were trying to make a little extra money, but this is so wrong! A driver refuses to drive a passener (pretty good kid for a 16 year old!) and I get charged! My kid explained to me, I didn't think of it myself, that some people (convicted child molesters!) are not allowed to have kids in their car. RESPONSE FROM UBER: " In accordance with Uber Terms and Conditions, Uber rider account holders must be at least 18 years old. Riders confirmed to be minors may not use an Uber account to request or ride. When we confirm that an Uber rider account has be misused, we deactivate this account immediately. Account holders who allow unaccompanied minors to use their account to ride will be banned from requesting trips." It took me about half an hour of searching to find that policy. read more

Daniel C.

8 years ago

Uber is the most unethical and one of the most manipulative company besides Thumbtack.com to ever exist. In fact I m starting to think they are owned and operated by the same cons. Why should anyone ever consider driving for a company to only make them a profit??? Can anyone tell me ? No they can't because it is completely insane. Uber is now after six months of spending nearly 100 a day in gas taking 75% of my earnings. That is completely unfair yet they will not answer you unless you go to a hub and they will then justify why it is necessary to employ their employees. I say bullshit just like thumbtack who expects you to pay up front before you can give a quote hoping that the people you are giving a quote to will not find a better deal . Hoping? Thumbtack.com is another complete fraud. Nobody had a deal like mine. I was taught by a world famous makeup artist for twenty years, who is going to match my credentials. Nobody . Thumbtack will tell you well there must have been someone else with a similar or better rate than you. Buyer beware of both unethical corporations. They are both EVIL AND OUT TO DESTROY YOU! read more

Justin T.

12 years ago

******Awesome Service******* (see below:) When I first heard about Uber, I had been very skeptical about trying it. But, after several friends recommended the service, I gave it a try. All I can say is WOW. It is so awesome. You get a friendly driver every time with a nice clean car. The setup was really easy and now whenever I want a ride, I just press request and a driver comes to me in just a few minutes. It really is so easy. I used to take taxis all the time and had so many bad experiences. I love uber because I I never get a rude driver and no more taxis smelling like a city dumpster! The great thing about uber is that you rate your driver after the ride and Uber remove all drivers below a 4.5 star rating so I know that uber regulates the quality of its drivers really well! I have now used Uber many times and have been EXTREMELY satisfied each and every time. Uber has saved me several rainy nights when there were no taxis in sight! You Gotta Try Uber! P.S. Get $20 off UBER on your first ride! Sign up at https://www.uber.com/go/ubernew20off or use PROMO CODE ubernew20off Cheers :) read more

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The best taxi service. I wouldn't use ride share ever again in Santa monica. Taxi taxi is much…read morebetter, safer and professional.

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I am so very disappointed about your company…read more I spent money ($200+), time and resources to become a driver with you and at the end of all requirements and certification, find out that there was nothing available in my area and you do not have any open or future contracts with anybody. The only rides that I could possibly take with clients of yours were around 70mi (one-way) from where I live. I consider that a total scam since you already know my address and that you do not have contracts in this area.

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Go Ride

Taxi Yellow Cab

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319 Uber reviews that are not currently recommended

Why does Yelp recommend reviews?

319 reviews that are not currently recommended

Uber - taxis - Updated July 2026

Best of Los Angeles

People found Uber by searching for…

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Browse Nearby

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Related Searches in Los Angeles, CA

People who viewed Uber also viewed

Taxi Taxi

Your Cab 24 Hour Taxi

Conejo Valley Eco Cab

HopSkipDrive

Sunshine Deluxe Transportation

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