I am an occasional uber driver. They have the worst customer service I have ever experienced. They will not directly answer any questions. It's been 3 weeks I've been trying to resolve an account issue - I've spoken to AT LEAST 8 different reps and NO solution. I have practically pleaded for help fixing my account and they could care less - I genuinely am curious what they get paid to do if not assist customers and drivers. Worst customer service experience I have EVER had! read more

Terrible experience using Uber Premium, which costs a fair bit more than the typical ride. Requested Uber Premium expecting a more "Luxury" vehicle...Mercedes, BMW, or even a town car. No it was a basic Model 3. The driver and car smelled of cologne and BO. The car was too warm and humid. The driver played hip hop music despite our request for a quiet trip. I should have sent the guy packing and requested another ride. I used the app to attempt to complain, but no pathway to report this outside of the rating process, so I let the driver know just how unhappy i was. Ultimately Uber refunded my account $20 out of the $125 ride fee. Completely disappointed. Will be using LYFT from now on. read more

I ordered 3 boxes of caffeine pills which were 4.50 each. I tipped the driver 8.00 because I felt badly that the amount was so low (I only needed the three items) My bill? 42.67 Why? Because on the shelf they cost 7.99 but were on a 50% off sale (I guarantee the shopper didn't demand to pay full price) but I was charged 11.00 per bottle (not even the 7.99 price on the bottle, under the huge 50% off sticker). Add tax, uber charges, and a modest tip, and I paid 3x the fair rate. I will NEVER use uber to deliver again. I would have picked them up but couldn't find them on the shelf. read more

Uber has lowered driver pay 40% since they first came to portland over TEN YEARS AGO. A driver used to make $25 dollars for a basic ride from downtown to the airport. Now, that same ride pays a driver only $15. They don't help drivers enough with vehicle damage caused by passengers, and they don't pay enough to go and do 20 minute pickups. Hire a towncar instead. read more

I am trying to leave a review for Portland Oregon Uber. I paid double what I am accustomed to paying to get home with my groceries, because they said it was busy. I didn't mind waiting twice as long as usual because it's busy. But paying twice as much? I gave my driver a good review and a tip, as usual. I'm almost always happy with the service of the drivers. And it would have ended there, but Uber had the audacity to try and coast on my good graces and asked me to recommend them on Yelp after they gouged me! NO! read more

When did Uber become so difficult to use? During a recent trip to Portland, it became clear that they are moving toward a crazy expensive "reservation" system. Gone are the days you can walk out of a restaurant and call an Uber. Ok, so I needed a ride to the Amtrak station and booked it their way-- by reservation. It gave me the price of $31 which sounded nuts for a 2 minute ride (which I would have walked if I didn't have luggage) from the Benson. I figured, ok, at least I have a guaranteed ride to the station. Wrong! The driver stood me up. There is no way to call the driver on Uber apps anymore-- so after 10 minutes I had the doorman call me a RadioCab. RadioCab showed up almost immediately and took me to the train station for $6.60. True story-- next time I'm in Portland it's a no-brainer. read more

I ride Uber a lot. Too lazy to shop around even though the pricing has gotten a little crazy and ride quality not so good. But it generally works. Today at the airport the app freaked and I couldn't book a ride. Writing this in my Lyft. ...get your shit together! read more

Must be a bait and switch thing, Uber is doing. The driver and his car were fine. I made a reservation the day before for a ride from home to the airport. The price quoted was X dollars, then after the ride, there was an added $14.xx charge! Detailed receipt shows all these fees. Well, why was the quoted price the day before not giving me the total out of pocket price? Seems suspicious to me, I could have compared prices with other providers the day before, but with this Uber scheme, you don't know the final charge until one has completed the ride. Not good. read more

my uber driver tried to touch me Inappropriately after I said no! Then proceeded to take me to the wrong place taking my phone away and kept on touching me! I called the police as soon as I could he ended up getting arrested thank god! He deserves to be behind bars read more

Ordered an Uber the other day to go to the airport. Requested a 10:20 am pickup at my location. Proceeded downstairs to wait. No Uber driver to be seen and it's not like I can wait as I have a flight to catch. Received an app update that stated "no drivers are available". I flag a Yellow Cab at 10:33 am I on my way. The Uber driver calls me and is yelling at me so loud that the cab driver asked if I was okay. He charged me $31.50 and said he was out front of the building. The only car out front was the Yellow cab I flagged. I wanted to support Uber as it's an alternative to cabbies, however, after two failed attempts in Vancouver and short $31.50 because the driver was inconvenienced. Delete that app. I am not able to contact Uber other than through the app which I deleted. Very disappointed ... lost money and to have someone yelling at you sad. read more

Uber - Taxis Near Me

Silver Nissan Altima License plate 843LGM I 205 south Approximately 445 Killingsworth entrance to freeway He pulled over before the end of the merge verge, cut someone off, they ended up tapping him, he then got out yelled and the other driver took off You don't get to be an asshole driver...and then get mad that you a fender bender... read more

Uber - My cat for .. idk - Taxis Near Me

BE WARE: auto charges for services not requested...yup, it happened. They as yet have not refunded money. They texted they cancelled service but avoided the charges?? No one should be taken advantage of in this way, no one. They could be more forth coming, admit to a mistake and reverse the charges! I do not even have the app. Rarely do I need ride service so I would have not need for their auto services!! Customer service and communication is lacking. They hide behind bot texting...disgusting! read more

This complaint is not about the Uber drivers who provide excellent customer service, but about being charged twice for one ride, then the funds sit there pending for 2 days which probably goes into an account pool which collects interest for these 2 days... What is really going on Uber? Why don't you just charge us once? My partner also is seeking legal action for this criminal exploitation. read more

If I can give this a zero star I would. It has nothing to do with each individual driver, but this company is unethical in the way they charge. I went to the Head of Charles event in Boston, and the drive from our hotel to the park was about 5 minutes or less away. Uber quoted $20++. The drive was so awesome and knowledgable, and took us through a route that was not blocked out. We were so appreciative, we gave him a big tip. When we got home that night, we realized our 5min trip actually cost us $50++ because of "special fees"!!!! Wow!!! If I were a student that extra unexpected amount is not something I want to deal with. If I knew that it would cost $50++, I would have walked!! My daughter had the same experience at another time. She went to her friend to a restaurant, but found that the Uber fees was more than the dinner because the dinner lasted longer and went later into the night. It would be been different if Uber quoted the amount with the "special fees" right from get go!! read more

Just got dropped off about 2hrs ago at my hotel by our awesome driver, Jasen. If you get lucky enough to be picked up by him, you're in very good hands(trust me). He went above and beyond to help me find something that I thought I lost today. This is my first time in Portland and first time taking an Uber here as well. There probably are bad Uber drivers out there but my experience has been really good so far. read more

Do not use this service! They are dishonest, stonewall communication efforts and withhold tips from their drivers. I regret that I didn't bring cash the other day when I took my first Uber ride of many one day a couple of weeks ago. The driver was a single mother who'd had a negative experience with Lyft and wouldn't you know it, when I went to give her a nice, hefty tip, Uber's app kept giving me a prompt about my method of payment. That method was perfectly fine for the three other drivers I had to ride with that day, and I still got the error message when I switched the payment method, and used a computer rather than my phone. Contacting their help desk was close to impossible, and finally, when a human did respond, they kept sending scripted messages. Only when I said I'd no longer use their service did someone actually respond appropriately. And they suggested I pay in cash. Ex post facto! How can I pay with cash if the driver is gone and I obviously don't have any way to contact her. Sad. I regret ever returning to them after only using Lyft for the last several years. Big, big mistake. I'd originally left because of their CEO and shady business practices. Obviously, they're still shady. What a pity. read more

Oh my goodness the options for the greater Portland area Uber are far greater than of where I am currently residing. A scooter is an option! Goodness gracious! I was quickly picked up and the driver was like a straight shooting pinball that never hit the sides and quickly got me where I needed to go. I now know what I have been missing. I can hardly believe there are so many negative reviews about Uber in Portland. You can't exactly walk outside and hail a cab in this city. I enjoy using the app, not having to speak to someone to catch a ride, or tell them where to go. I found the prices to be fair. The same distance in the greater New Orleans metro area would be twice the cost because of the tourists, even though the population is not that of Portland. read more

My Uber driver was great but dealing with the company afterwards was challenging and frustrating. I live 10 minutes (8 miles) from the airport. I was charged $27 one year ago to take Uber to the airport. This week, I was charged $45.70, which included a "reservation" fee of $13.09. I did not make a reservation. I had numerous emails with Uber explaining this and requesting a refund for $13.09. Their communication was never direct, nor would they answer my question directly. They kept providing other information in a convoluted way to avoid my question. I have never made a reservation (nor needed to) when requesting an Uber driver. Their response stated that a reservation fee is something you will always pay for going forward. read more

UPDATE: Uber refunded me $30 and change. It appeared to me to be a credit for rides at first, but it appears it is now a refund. And to be clear, the driver on my return trip, Ray Romano, was great. Good driver, good conversation. OK, I'm not pissed anymore. Thank you, Uber. ============ I am PISSED! I took Uber this morning from my mechanic's shop to work-Tigard to downtown PDX. $17. No problem. Awesome driver, awesome drive. Same ride, same route from work to the mechanic at around 4PM with "Ray Romano"-$57.17!! Are you freaking kidding me?! You quoted me $22-$29. What was that, foreplay? I have been robbed by Uber. Shame on you. read more

This review is for an Uber driver named Soros. I live in Portland Oregon, I'm 71 and I am disabled. I called for an Uber ride on July 19th 2023. The car arrived and the driver was Soros. When I first got into the car, I noticed all the windows were down and only the recirculating fan was on. I immediately asked for the air conditioning to be turned on, because I'm very sensitive to heat stroke, sometimes leading to hospitalization. Sorrows informed me that it was quite cool outside and he didn't think air conditioning was necessary. Although it was 7:00 p.m. it was still over 80°. The sun was still very hot. I explained to him my situation with heat, and ask him again to turn the AC on. He told me that all the other riders have been fine with just the fan. At that point I said if you can't turn on the air conditioning, please pull over and I will call for another ride. Instead of pulling over, he started talking to me in a very condescending manner on how this was all in my head, I was being too emotional, and I should just think of a cool breeze. At that time I became fairly irate, and said to him that I don't know what kind of women he's used to dealing with, but I was not about to take that kind of treatment. After I said that his manner changed, he turned around and gave me what I perceived to be a look of warning. Now I was scared as well as Irate. He then began telling me in a very loud voice that he owned many businesses and had many employees, mostly women, and they all appreciated his advice. He says I only drive for Uber to meet people. Okay so I've heard of the fake Uber drivers and what they do to some riders. As I was very close to my destination, I kept my mouth shut with my hand on the door release just in case. When we arrived at the destination I got about 3 ft clear of the car, showed him the bill that I was going to give him for his tip, and then I ripped it into two pieces and threw it in the window. I know this was childish, but I had to do something about the fear and degradation he had put me through. I was charged 1250 for the trip. The next day I get an email that I was being charged $150 extra for a cleanup fee. They said that the driver had had to clean up a huge mess that I left. I sat with my hands folded in my lap, with my purse at my side, and barely moved during the whole trip. I did not have food or anything to drink. I believe that he was so mad about me tearing up his tip that he made up the story about a big mess. I have not seen any sort of proof of this mess, and I don't think I will because it didn't happen. Every time I tried to contact Uber about this, I get the run around or I'm giving a link to a no reply email. I believe Soros should be reprimanded. Since I've been unable to get through to Uber I again tried an email address, saying that I guess the only option I have is to make these reviews on every site I can find. Yelp is my first! read more

I just had the absolute worst experience with Uber Eats. I placed an order for a large 2 cheeseburger meal and ordered an extra large fries. My order was delivered with a medium fries, 2 burgers, and 1 drink. The cheeseburger meal was supposed to come with 2 burgers, a large fries, and 1 drink and 1 additional large fries. After calling support, I was told they could only refund the missing large fries order and not the missing fries from my cheeseburger meal. This is leaving me VERY unsatisfied about the level of support I was given. The customer service representative was very dismissive of the issue and told me I could reorder the missing item at my own cost. She only offered to waive the delivery fee and small order fee. When I spoke to a supervisor, he was also very unhelpful and would not rectify the issue. He claimed that he could only refund the small order fee and delivery fee on a new order if I wanted to reorder. I asked to speak to his supervisor about the issue since he was not understanding the issue at hand and he rudely said "I'm the last point of contact for this issue". I repeated my request to speak to his supervisor and he refused yet again. I am so dissatisfied with the service I received. I have used Uber Eats so many times and for the most part had a good experience, but this situation has soured any future orders for me. Shame on you. read more

The roommate and I decided not to rent a car while in Portland. Instead, we walked and took Uber everywhere. Since Portland is so walkable, we only took Uber three times during our day and a half trip. *Portland International Airport (PDX) to Olympia Provisions Northwest: $23.28, +$2 Airport surcharge, +$0.50 city of Portland surcharge *Hilton Portland & Executive Tower to Pine State Biscuits on NE Alberta Street: $11.82, +$0.50 city of Portland surcharge *Playita La on NE Alberta Street to Portland International Airport (PDX): $13.25, +$2 Airport surcharge, +$0.50 city of Portland surcharge All our drivers had comfy, clean cars and were really nice. Our first ride from the airport, our driver had waters in the back seat. Perfect as I was so thirsty after our plane ride. I didn't talk much to any one driver, but the roommate had conversations with all of them. All were very personable. I didn't really see many cabs as we walked around Portland, so I'm glad we had Uber. So easy just to call a car to us. We took UberX for all our trips. Super convenient and I believe competitively priced. And no cash needed! read more

We went through two different drivers to get to our destination, a really known well-known spot in the area - the Portland Zoo. And then later they charged us five dollars for one of the drivers who never showed up. On our attempt to get back from the zoo, none of the drivers seemed to know ANY of the common landmarks, for example THE ZOO ENTRANCE. They constantly directed us to something that was referred to as the "Uber Pickup Spot," but no one knew where it was, none of the passengers, no one who was waiting for a ride could tell us where this place was. I would think the zoo entrance would be a pretty familiar thing, but no one was able to find it. So on the phone, I kept trying to direct them to where we were standing which was at the main zoo entrance. Well, If you give them any pushback on the phone of any kind they hang up on you.... Then you have to go through the whole fucking thing over again. Finally we ended up calling a REAL TAXI CAB, and I felt much better about it.... I don't think I will use Uber ever again.... read more

A taxi cost me less then half of what uber charged me for the same destination. Uber was also not very helpful when questioned about this rip off. Would leave no stars but wouldn't let me continue. I will never use Uber again. read more

Uber...what can we say about it except that if you value your time and sanity...figure out another way to get around. I scheduled a ride with a driver the NIGHT BEFORE at a cost of around $13.00. That morning as I waited outside my apartments, DIRECTLY IN FRONT OF THE ADDRESS I GAVE, I get a message that the DRIVER, not me, cancelled the ride. At this point I am fuming from being left without a ride and should have found another way but requested another ride. That ride came in at nearly $20, yes $7 more. The second driver found me with NO PROBLEM. So apparently the first driver was too incompetent. OH and Uber had the balls to charge ME a cancellation fee. I get in the second drivers car and it STINKS, nay I say WREAKS, of cigarettes. Being late, and pissed off, I stay with it and open the window for the entire ride. I get to my destination and the driver begins to pull away with my luggage and work bag in the trunk. Yeah...he apparently could not remember 15 minutes after picking me up that he had my shit in his trunk. WOW. What an attention span. So...in closing...one incompetent driver that cost me a cancellation fee that I now have to try and get back from a company that has no REAL customer service (I have disputed the charge with my credit card company), another ride that was $7 more expensive because it was booked at the "last minute" and Uber vehicles that smell so badly that you would be better served taking a ride in a fish truck. That WILL BE my last trip with Uber and will make other arrangements to get where I need to go. Again...if you value your time and sanity and wish to start off your next adventure in a good mood...AVOID Uber. For that matter, just avoid these types of companies all together. And I am CERTAIN many of you will say it is fantastic. And will have to agree you have probably had great experiences in the past however, if you went to a restaurant 15 times and it was fine and on the 16th visit saw the cook coming out of the bathroom without washing his hands and scratching his ass...would you go back? read more

If in Portland Oregon use Lyft! $30 cheaper! When my flight landed the rate was $32 in Uber and then 5 mins later they said "it's busy, rates are higher" and went up to $72. Lyft was $32. Won't use Uber again read more

Uber is even impossible to book, After I enter all the data, the system wants me to text "GO" to 827-222. But when I try to do it, I get "Sorry, this service is not available". No decent customer support, no phone number to call, no e-mail address, nothing. read more

Take a cab! Arrived PDX about 3pm. Tried to order UBER in the airport and my smartphone UBER website seemed to be blocked. Went curbside and the site began working. Ordered a car and they driver cancelled due to his car not starting. He told me that he would order another car and go to Station #1 and wait. No one came or notified me. I ordered another car and the Uber app told me there were no cars and I should try later. At that point I lost my patience! Went right over to the taxis and took one from a lovely man in a Broadway cab. He told me that due to the popularity of Uber that I was his second fare of the day. My cab fare home was expensive and I tipped him generously as he was so grateful for the work. read more

I used Uber for a friend. It was a 13 minute ride. They tried to charge me three different times. When was for $12 when was for $62 and the other one was for $$75 went into fraud ended up charging me another $60 before they froze my Visa card I will never ever use Uber. I have nothing nice to say about them. read more

Ordered a car. Driver charges a no show fee. He never arrived to begin with. I was outside waiting. He says, give me the address again and said he was coming back and then never showed. Made me late to a meeting in portland by more than 30 minutes. I've never had this issue with a cab company. read more

Had to catch a flight at 7am, the day before I scheduled a ride with Uber to pick us up @ 5am, 4:45am the morning of a driver was assigned and said would be there in 16 minutes, at 5:10am the ETA changed to another 35 minutes, I called the driver and he said that Uber just assigned him, I told him I have a flight to catch & he said that he currently had another fare & would be there in 30 minutes; he finally arrived, took us to the airport, we had to run to the gate, no time to get some food or water for our flight & boarded the plane just as they were closing the cabin doors. I will never take Uber to the airport again....terrible read more

I always use Uber and I love the service. However, I had a driver named Wubie who made me cross a busy street with no cross walk at rush hour, at dark, in the pouring rain, because he didn't want to with so much traffic. I was waiting in the middle of the street for traffic to clear so I could cross to him and he sent me a second text to hurry up. He raised his voice to me and when I said stop yelling at me, he yelled, "I AM NOT YELLING!" THEN, he made a complaint about ME and Uber sent me a warning email for language! I am a pastor, I did not curse or abuse him in any way. When he got angry, he stepped on the gas real hard! LADIES if you're traveling alone, do not choose Wubie! read more

Used Uber while on my trip to Vegas last week. Excellent and affordable service. Also used the from home in Vancouver to and from airport . read more

I've been trying to get a ride for my husband for an hour and it tells us it finds drivers but won't connect us. Uber sucks and needs to get better at connecting drivers to riders. Now my husband has to walk 3+ miles back to his family. Y'all suck. read more

Not sure why I can't give zero stars but... I'm a student at PSU and campus is in the middle of the city. I was crossing the street while it was counting down, but a silver car comes speeding through the yellow light, aiming right towards me. In the lane the car was coming from, you MUST yield for pedestrians and other vehicles. Unfortunately, this driver does not know how to drive. As I come close to the end of the street, the car brakes just in time so the driver doesn't hit me. I stopped as I'm in shock and the driver points towards the cross walk sign implying that I'm not supposed to be crossing. But, by the time he pointed, of course it was already red. Because the cross walk sign is in sync with his street light, doesn't that mean his light should've been red too? Meaning to stop? Even if I was walking across the street and the cross walk said to wait, pedestrians still have the right of way - but however, I had the 100% right. I contacted Uber since I saw the driver had an Uber logo, but all Uber said was that I can file a police report. What are the police going to do? Uber should fire the driver so others safety will be more guaranteed. Especially since this is a college campus and many students walk, drivers should be careful and watch their surroundings. Unfortunately, I couldn't get the drivers license plate since he sped off. Do better Uber. read more

A company who only has customer service phone support for drivers and not riders is hysterically stupid.

I had two uber ride experiences during my visit to Vancouver, WA. The second one I had was amazing, though my first experience was so terrible it made me consider never riding with uber again... First, the driver David, an older white male driving a Hyundai showed up 20 minutes after our pickup time we had chosen for him. Though, i get there's traffic and what not so i didn't hold that against him. I got in with my two male friends thank god, I am female. To start off he kept staring at me through his rear view mirror but I didn't think much of it.. after that, that is when the compliments started flooding in. I was dressed up for a concert so if he left it at just "oh you look nice!" then I would have taken the compliment well and wouldn't have minded it. But after the ride went along, his comments towards me became sexually charged. He asked who the "lucky man" in the car that belonged to me, I pointed at my boyfriend sitting in the backseat with me. He goes on to say how lucky my boyfriend is blah blah blah. Like okay thank you sir, but to drag this on wasn't needed. He confused my initial statement on which man in the car was my boyfriend so he asked my friend in the passenger seat, "why are you letting your wife in the back sit next to that man?" We all explain that my friend in the passenger seat is my friend, not my husband, and the man in the back seat with me is my boyfriend. He starts laughing and says "good that's not your wife that's in the back seat with another man." and then says, "if I was in the backseat with her i wouldn't be able to control myself." that comment alone was not only unwarranted, he was implying sexual assault, no longer was he just harassing me. but there was not much we could do, this was probably our only chance of getting to the concert on time so i just had to sit there and let it happen. now that i think back on it i should've said or done something to defend myself, but when you're in a situation like that especially as a young women like myself (i'm 19, he was 70+) you feel like you have no voice. though this is not the end of the story, i wish it was. when he finally got to our drop off location, both my friend and boyfriend got out of the car first, i still had my keys, wallet, phone, etc to get together before i could open the door. he turns around and says, "you can stay here if you want." i then put my hand on the door handle in case he tried anything on me, and i reached for my $5 to tip him. I have no clue why i gave him any money, but my brain was jumbled at this point so i gave it to him. he then says, "no honey don't tip me, i should tip you" so i just say, "okay thanks I'm going to go" and leave as fast as i can. it was a horrible experience, and I have no way of reporting him or finding any information about who he is so it sucks but I'm just glad nothing worse happened. Though, im more of writing this review to warn others, especially young women of this David guy, because if he was so willing to sexually harass me in front of two men, one being my boyfriend that he knew about, one could only imagine what he's done or will do to others... :/ read more

Our driver met us at the ferry on Saturday December 17th - Esmat was on time, engaging and just a very professional presentation. The best 'person', whether taxi or Uber we have encountered. Thanks Esmat! read more

The past 2 weekends, I have driven down to Portland to enjoy festivities with my friends. Due to the nature of these festivities, I've been unable to drive home and therefore have required an Uber ride take my friends and I home. Unfortunately, I submitted requests for an Uber several times each night that I needed one, and NEVER received a ride. Even though my requests were placed around the 2am-3am hour, I attempted my multiple requests over the span of an hour waiting for a driver to respond. This caused my friends and I to wait outside in the freezing cold in an intoxicated state with only the feeling of impending doom to accompany us. It goes without saying that I am extremely disappointed, hurt, and frustrated with Uber as a service. This is a company that I cannot trust and will not be using in the future. Not dependable or trustworthy. read more

I can't believe what Uber just did to me! I booked an XL a night before to the airport. Got confirmed. Got charged before the trip in the morning of the ride. Got alerts showing the driver is on the way. All through a minute out of arrival. Then went dead. No cars no replacement driver. Just got alert saying no drivers. Are you kidding me? How do you run a car riding company ? I am beyond disbelief! Anyone has similar experience? read more