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    uBreakiFix by Asurion

    3.3 (7 reviews)
    Closed 10:00 am - 7:00 pm

    Services - uBreakiFix by Asurion

    Data recovery

    Desktop computer body repair

    Desktop computer support

    8 More Services

    Device support or repair

    Laptop body repair

    Laptop support

    Mobile phone body repair

    Mobile phone support

    Tablet body repair

    Tablet support

    Video game console support

    uBreakiFix by Asurion Photos

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    Recommended Reviews - uBreakiFix by Asurion

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    6 months ago

    No equipment to service the phones. Don't waste your money paying for Asurion service.

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    4 years ago

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    2 years ago

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    3 years ago

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    5 years ago

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    5 years ago

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    7 years ago

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    Ask the Community - uBreakiFix by Asurion

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    Mr Fix

    Mr Fix

    4.1
    (30 reviews)

    This is the third time Ive had to get something fixed here its been perfect everytime, once again…read moregot my phone back the same day everytime I need a phone or laptop fixed these are 100% the people to call.

    DO Not Use This repair facility. My LG V60 was not repaied problerly and developed a new problem…read moreafter repacing the charging port. Outgoing calls now have echo and feed back, I have been lied to about the parts and told they cannot fic the new problem. Incompetent repair Subject: Consumer Complaint Regarding LG V60 Repair at MR Fix on 21st Street in Norfolk I am writing to file a consumer complaint regarding repair services performed on my LG V60 at MR Fix on 21st Street in Norfolk. I brought the phone in because the USB charging port had become loose after several years of use. Before choosing MR Fix, I contacted several repair shops. MR Fix quoted me $150.00 to replace the USB port and battery. Although that price seemed high compared with the cost of similar parts available online, it was lower than the other estimates I received. I dropped off the phone on a Saturday and picked it up later that same afternoon. At first, the repair appeared to be successful. The phone was secured with rubber bands, and I was instructed to leave them on for at least five hours so the adhesive could set. I removed them the following day. Soon after the repair, however, a new problem appeared. While the charging function initially seemed improved, people receiving my outgoing calls began reporting echoing and static. I had never experienced this issue before the repair. When I raised the concern, I was told that other T-Mobile customers in the area were experiencing similar problems. Unfortunately, I was unable to return to the shop immediately because of serious medical issues, including acute kidney failure and a later diagnosis of blood cancer. Between hospitalization, testing, and medical appointments, I could not bring the phone back until early June. I did not expect a free repair, but I did expect the business to make a good-faith effort to address a problem that began after its repair work. By that time, the USB port was also becoming loose again. Before returning to the shop, I researched the issue and found that this type of echo and feedback can occur after an LG V60 USB port replacement if the small gasket that stabilizes the microphone ribbon is not properly replaced. Without that support, the microphone can contact the phone chassis and cause feedback. I brought this information to the technician and explained the symptoms. The technician initially tested the phone by calling his own phone while using speakerphone and said there was no problem. I explained that I do not normally use speakerphone and asked him to test it without speakerphone. When he did, the echo was present. He then suggested the phones were too close together, so my wife walked outside and down the block while we placed another call. The problem was still obvious and could be heard clearly. I showed the technician information describing the common cause of this issue and the recommended repair. He dismissed the information and stated that he knew how to repair the phone. He also claimed there was no slot for the microphone to fit into. He then showed me a part that did not appear to be related to the USB port assembly and said it was the microphone. Despite my concerns, we agreed that I would return the following Saturday and that he would attempt another repair for $35.00. When I returned the next Saturday, I asked to see the replacement part before the work was performed. The technician brought out a sealed package labeled "LG V60 Antenna." I explained that this appeared to be the wrong part and showed him a printout of the LG V60 USB port assembly, including the microphone ribbon and its mounting location. He became upset and asked whether I was trying to tell him how to fix the phone. I also pointed out that the antenna board had no connection point for a charging cable and did not appear to address the USB port or microphone issue. The technician then told me he could not fix the phone. As a result, I am left with a phone that no longer works properly for outgoing calls, and the original USB port issue appears to be returning. I am concerned that the correct parts may not have been used and that the repair was incomplete, incorrect, or improperly performed. I paid for a repair that did not resolve the issue and appears to have caused an additional problem. I am requesting a fair resolution, including a refund of the repair charge or reimbursement for the cost of having the phone properly inspected and repaired by a qualified technician. I also ask that MR Fix review its handling of this matter, including the apparent confusion over replacement parts and the refusal to address a problem that appeared after the original repair. I would appreciate a written response explaining how this complaint will be resolved. Sincerely, John Frame

    Mr Fix Phones Computers And More

    Mr Fix Phones Computers And More

    4.6
    (10 reviews)

    It was a stressful afternoon. The Carbon Monoxide Detector I had inherited started continuously…read morebeeping. The battery compartment was sealed. There was no way to remove the battery & stop the beeping. The display indicated it had reached the end of its life. Everything I found in research was for units whose battery could be replaced. FINALLY I found a Reddit post for the same model which detailed how to stop the beeping. Whewww.,.... The next step was to find a location that would accept it for recycling since it couldn't be disposed of with regular trash. The city, even the 2nd Precinct Police Station, was absolutely no help. Finally.....I found this close business & it was still open. I called Mr. Fix, telling him what I had, and he confirmed that he would take this evil device that had ruined my afternoon. The outside of the store was well maintained with nice signage & tasteful advertising on the windows. Entering the store I found a clean, neatly organized business with a friendly man behind the counter. He immediately knew who I was, probably from my still present vestiges of the continuous beeping stress. He immediately popped open the sealed compartment, removed the battery & cut out a capacitor. We discussed his personal projects that I know require soldering skills that are hard to find in today's generation. Having been in the electronics repair business for 25 years, I recognized him as someone who was competent in his skills & enjoyed electronics repair. Although my experience with the business was in electronics recycling I would feel comfortable with his working on my beloved iPhone & iPad. I'm happy that he will make use of the components in devices recycled with him (not in Phones or Tablets, of course). They won't end up in a garbage dump. The location is in the strip shopping center located on the southeast corner of the intersection on Pleasure House Road & Shore Drive. Parking is adequate. I found a space directly in front of the business. This is a business I would highly recommend for electronics recycling. From my observations of his care & work on the circuit board of the evil unit that I had abandoned, I would think he showed equal care on devices brought to him for repair.

    This company makes all the difference they're respectable and knowledgeable We would definitely use…read morethis company again

    Michael Anthony's Mobile Computer Services

    Michael Anthony's Mobile Computer Services

    4.3
    (6 reviews)

    Michael is absolutely fantastic! From the moment I reached out to him, he was incredibly responsive…read moreand knowledgeable. I had water damage on my laptop, and Michael took the time to thoroughly inspect and diagnose the issue. His expertise really shines through, and his quick turnaround time--just 2-3 days--was impressive. The diagnostic fee is $75 in cash (there is a small card fee, so it's worth bringing cash if you'd like to save a little), but it's totally worth it for the level of service you get. My repairs were $200 total so it was very reasonable. One thing I really appreciate is his customer-first attitude. After fixing my laptop, I ran into a minor issue, and Michael was quick to address it, honoring the 30-day warranty without hesitation. He genuinely cares about helping people and providing top-notch service. I highly recommend Michael for anyone needing computer repair--he's skilled, professional, and truly dedicated to making sure his customers are happy.

    Avoid: Two months wait for a shoddy repair with unwanted additions. Denied responsibility for their…read moremistakes, and attempted to sell me on a new repair to fix them. Brought my laptop in to have a new keyboard installed, during this visit the repair shop attempted to upsell me on virus removal as well. Pricing is rather high, especially for certain repairs such as virus removal that can be easily done at home. Repair time took two months; delays were largely a result of the incorrect part being shipped twice, blame being put on the parts provider, but it felt like progress was made on the repair only after contacting them about it. When I received my laptop back, I found I had been upgraded to Windows 11 without my consent, despite the repair having nothing to do with the Operating System. Despite that, I was happy with the repair... until two months later, when I discovered that the whole back cover for my laptop was sliding off because the 5 screws holding it in place (3 internal, 2 external) were completely missing. When contacted, the repair shop denied all responsibility despite stating previously that the whole laptop had to be taken apart for the repair, and was very passive aggressive in shifting the blame onto me and claiming it would be a new repair to have it fixed. All in all, save yourself the frustration and look elsewhere.

    uBreakiFix by Asurion - mobilephonerepair - Updated June 2026

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