My Samsung was not charging properly after many of my attempts to fix it - finally brought it to uBreakiFix - Alex, the manager, was very friendly and open about what they could or not do - after a very short period the charging was working full blast again (it was not the charging cable) -/ Also Alex shared much info about the "ins and outs" when charging a phone - the bill was so nominal I decided to buy a small item to add to the compensation for their "quick on the spot" repair - had been there before for another situation and was very satisfied with that outcome - for sure will go back once again when the time comes/ read more

Wow oh wow this place sucks. I brought my phone in for water damage, and they told me it would take one to two days and cost $150. Their card reader wasn't working, so they emailed me an invoice to pay instead. Well, about $600 and over a week later, and I still don't have a working phone. Please, please please please, go anywhere else to get your phone repaired. read more

Well, corporate customer service is just as helpful as the local store. Still no working phone and no return calls.

My iPhone was recently ran over... i know, it was terrible. Anyway, phone still works fine, but the screen was severely damaged. uBreakiFix by Asurion recently helped me fix my cracked screen. The process was seamless. I had called Asurion to start a claim, I walked in through the doors of the business on a Tuesday afternoon, and was initially told that the repair would take 1.5 hrs. Since it was hot outside, I decided to hang out in their lounge area. I received my repaired iPhone in 30 minutes! I was satisfied with the friendly service and fast turn around. read more

This place is a complete blatant rip-off! Beware. Called them about my IPhone shattered screen replacement, yes they can do it. Looks it up, and with a straight face says it's $575+ OR cheaper with their "membership" which is 30 something a month. Huh? Other option is a non-official replacement glass which is still $280+ without a membership, less with. I don't need or want a membership! Hard sell. Finally said okay I'll take the off brand. Goes in the back, then says they are out of those! So my only option is to pay over $575 for a new screen when I KNOW other places charge less than a third of that? Nope. The guy said this all with a straight face and they are chain, obviously pushing these memberships. Guess what- just went to Batteries Plus on Santa Rosa and paid $94 for the genuine screen! This plus must think people are stupid. read more

Absolutely useless. I brought in an external hard drive that was no longer powering on. After a week, I called to check in and their answer was "it's not powering on." Sooooo, they asked if they could take the drives out and try them in a different housing. I reminded them that this was exactly what I asked them to do a week prior. Another week and a half goes by and I get a message that my hard drive had been repaired. I show up the next morning and they hand an empty, broken open hard drive housing and two unhoused drives. So, after nearly three weeks all they did was break open my hard drive. Thanks guys. read more

In a freak accident I dropped my phone and running thru my head of how I am going to box it on top of a packed day. Call around. After a few calls then remembering that I had insurance on my iPhone I went thru my carrier and they sent me to the shop. The young man that helped check me was super kind. Explained in detail to the person a head of me the process of their repair. My turn quick check in. Had my screen ready. Told me it would be about an hour. I walked around a couple shops and came back. It was completed. It was super easy to use Asurion and them being a very quick and convenient shop made this experience became a lot easier. read more

Don't ever come here! They broke my phone, and refused to fix their mistake unless I paid for the repair! I brought my phone in for a manufacturer-authorized battery replacement. My phone had a small crack on the screen, but otherwise worked perfectly. When I checked back in to pick it up, they informed me that an employee had made a mistake when opening up my phone, and shattered the screen. Now, the screen didn't work at all. I asked them to fix it for me, and they refused to fix it unless I paid nearly $200. Obviously, I need my phone in working condition, so I paid just to get them to fix it. But when I came back again to pick it up, I asked the manager, Cassie, to refund the charge. She refused, flat out. This uBreakiFix is staffed by incompetent people who will break your phone and extort you for money to fix their screw-up, and a manager who apparently isn't authorized to reverse that. read more

Excellent service took care of my charging issue on my older iPhone right away can't say thank you enough highly recommend.

Literally they rescheduled 3 different times, then finally showed up an hour after saying he would be here, gave me a broken phone that doesn't charge. Totally worthless read more

If I could give zero stars I would. Broke my iPhone screen, took it to them for replacement. Charged almost $400 to repair the screen and then in the process broke my phone so it only works on speaker. They told me they were ordering a part and would call me when it came in. No phone call. I went back to see if the part had come in and they didn't know what I was talking about and said they couldn't fix the problem they had created on my phone. I asked about refunding some or all of the nearly $400 and was simply told "we don't do that". While I was there the third time a man came in and said that they had damaged his computer when they fixed it. Don't go here! read more

I have been coming to this business for all my cell phone repair needs. They have always been professional and very helpful fixing my phone. Yesterday, 1/17/24, Cassie, helped me with a frozen screen and my wait time from walking in without an appointment took only an hour. Not only did she replace my touchscreen but also updated and ran diagnostics to make sure my phone was working at it's best. I will continue to use this business for ANY electronic needs. You will be pleased. read more

Only giving 1 star because I am unable to post zero. Took my samsung galaxy tablet to them because it would not charge (after installing a new battery). Was told it needed a new charging port and that this part would take a week to order. Was charged $75. Three weeks later I finally phoned and was first told they could not find my order; then told it was just submitted that day and that they could not repair it. When I went to pick it up I was then told that none of my $75 was refundable because no work order had been issued!! Total Rip off. Subsequently I ordered a new port from Ebay which I installed myself to the tune of $20!!! And yes, my tablet now functions perfectly!! Stay away from these people unless you just want to throw away money!!! read more

I have to say everything went pretty smooth no problems with my order. But now I need to cancel my membership and I hope no problems as well. read more

Worst experience ever. This business is dishonest, does poor work, and does not hold staff accountable. I took my Samsung fold 5 in for repairs under warranty. A pixel died on the interior large screen. When I got the phone back, the pixel was fixed, but the outer screen no longer worked. I brought it back immediately and was told sometimes when they remove the small screen to access the inside of the phone for repairs, it doesn't seat right when they put it back on and that they would check for "loose wires." They didn't find anything wrong and told me to bring it back another day and it would be fixed under the warranty with a whole new screen. I brought it back when they said, they in took it, and fixed it, installing a new small screen, but then said Samsung did not approve the repair, so they argued with me and Samsung for 3 hours, then removed the new screen and replaced it with the one that didn't work while they made me wait. Then when I got it back it was missing the sim tray. I went back to the store to pick it up and it was smashed to bits. They accused me of dropping it off like that and refused to fix it. Unbelievable experience. Avoid at all costs. Send your phone in to get repaired. Don't trust this vendor. read more

uBreakiFix by Asurion - how they returned my SIM card tray - Mobile Phone Repair Near Me - Petaluma, California

The service at uBreakiFix was wonderful. In conjunction with Yelp's ability to find vendors, inquire about services, and making reservations, etc., the pain in fixing a cracked screen was pretty much nil. Cassey (spelling) at uBreakiFix in Petaluma was quite informative, very polite, and most helpful in replacing my screen and also obtaining items to "prevent" (no one can overcome MY butterfingers, however!!!) such from happening again. read more

Just want to give a shout out to Ariel at Asurion in Petaluma. He went above and beyond walking through a problem on my phone. Even though the issue was eventually resolved with the phone carrier, he was extremely helpful. I would highly recommend them for tech repairs. read more

Wow, what a day!!walk in at at 650pm. A day before mothers day. Just wanted to take a moment to show some appreciation to asurion tech repairs & solutions. Ariel Romero. Amazing customer service they were able to fixed my screen. Wow I can't believe how much this guys doing for this Great petaluma community. 5 starts . Great service. read more

I made an online appointment for an iPhone battery replacement. The appointment was accepted by their scheduling system for today (08/07/22) at 1000 when it turns out they're closed on Sundays. How absolutely stupid is that! So I drove over to a nearby batteries plus bulbs and they replaced it for me in a half hour for the same price. I'll never use your service again because this is just stupid. read more

Having a phone break is so stressful, especially if you rely on it for work and need it repaired ASAP. I had gone to the Best Buy Geek Squad before Asurion who said they couldn't help me as I had an unusual situation with an older phone. Evelin at Asurion was so sweet and helped me solve my situation right away. I dropped in without an appointment and got immediate assistance and solutions from Evelin. They walked me through the whole process, helped me understand my options, was patient with me when I clicked the wrong thing and we had to start over, and got me set-up and on my way quickly. Even though I wasn't able to do the actual "repair" through Asurian (not their fault, an AT&T thing), they still helped me anyway out of the kindness of their heart - all without getting a dime of my business. Evelin took time out of their day to help me understand what to do, look up my plan, file a claim, and directed me to the right place to go. Evelin is clearly very knowledgeable and gave me tips that wound up saving me a ton of money -- literally even getting me a free upgrade. Thanks Evelin, you made my day and phone situation a whole lot better :) I am definitely coming back for all my tech repairs in the future read more

Super quick and easy way to get your phone fixed through Asurion Insurnace. My husband broke his phone recently, I was able to put in a request for repair online with AT&T , you can choose the instpre repair option and then show up at Ubreakit's physical location. You leave your phone and come back in a hour to your working phone! They charged my phone bill directly so I didn't even need to pay when I picked it up. Great service. I would totally use them against read more

Took my iPad in with a broken screen and LCD on a Saturday. Was told it could be fixed in 3 days as part needed to be ordered. Wanted it for a trip scheduled the following Saturday. Friday rolls around, no word so I call them and am told part hasn't arrived yet and would be here Monday, with vagueness as to why, but told they'd try to find a way to fix it that day. Hours go by, no call with updates, no word, so I call again twice and am finally told it wouldn't be available till Monday, after I'm out of the country. No apology issued by either salesperson after 3 calls. Frustrating experience and horrible customer service. Steer clear. read more

If I could give zero stars, I would have. They have had my computer for almost two months and, at first, told me they were waiting for a part to come in, and then they said they couldn't get the part. I have had at least eight calls, and they seem like they have no idea what they are doing. I would not recommend them for any computer repair and their lack of professionalism and timeliness. read more

I went into get my charger port fix. The service was great and they did it within minutes. Will definitely return in the future.

Beware, your product will lose its water resistance entirely - and Asurion employees won't tell you this! A few months after a great experience and screen repair my Apple watch completely broke when I got in the kids end of the pool. No employee told me this would occur, either before or after the repair. When I called to ask about a fix or refund they said all the dos and donts were emailed to me. We figured out the reason I didn't get the email was because they entered my email was incorrectly. I thought this would allow me to be refunded since I never received the terms and conditions, not true - management instead said I should have seen the water resistance loss on their website for iPhone repairs and connected the dots to all Apple products. Kicking myself for not just spending the extra $60 to buy a brand new Apple Watch that actually is water proof (had I known this, I definitely would have). My mind is blown that Verizon actually recommends them to all customs - I thought the insanely expensive price tag would equate to excellent service & high quality repairs but it definitely does not. Thought it would be worth it to give some people the warning so they don't find out like I did! Watch no longer turns on - picture attached for water damage reference. read more

uBreakiFix by Asurion - Water Damage after screen repair - watch no longer turns on. - Mobile Phone Repair Near Me - Petaluma, California

I shattered my phone screen and glass screen protector on Sunday. Thankfully I had asurion insurance with AT&T, so it only cost $29 to fix. I was quoted $189 and 1-1.5 hours to fix my screen before I checked my insurance policy. Ariel was extremely helpful and fixed my phone in 20 minutes. Hopefully I never damage my phone again, but if I do I will be back for the great service. read more

Worked 12 hours only for that money to go to a phone repair. Long story i dropped my phone and cracked my screen. (Galaxy note20 ultra). I called many shops to get a quote and i got quoted insane numbers from 420-600+. I was hesitant to call them since they were far away from where i lived but when i did the person who answered was very kind and respectful. They charged me a really good price (320). Also they are an official samsung repair shop partner. They fixed up my phone screen. I waited around 3-4 hours. I will surely come back if i need another screen replaced. read more

My technician came to my house. He did his best, but now I have a battery that my phone messages me that it's not a legal apple battery! I have this in my phone and the original problem still exists, it will not charge completely. I need to put in another fixit request! read more

Took my PS5 in with an obvious HDMI port issue. The lady there swore that there was no issue with the HDMI port and that she was able to play games on it. They "cleaned" my console, slapped me with a 55 dollar fee and said it worked fine. I got it home and tried it with various tvs, HDMI's cables, and power cables but it did not work. I then called them and they said that it works just fine and that it is probably the conditions I put the console in...what conditions??? I tried it on 3 brand new tvs and two monitors, 6 HDMI Cables to no avail. Customer service was no help either. They "do not give refunds for repairs",but they didn't even repair anything. The customer service line also kept saying they needed to place me on a brief hold while they checked something and then they'd transfer me to some other department that had nothing to do with the issue. This company sucks. Stay far away. If I could give 0 stars I would. read more

Oh my goodness! Please save yourself time and headaches by not going here. I went in today to get my iPad Pro repaired. I had an appointment at 12 noon. I went in and waited ten minutes before being addressed. Then he was juggling me between three other customers and basically forgot about me and was dealing with other walk-in customers. When it was clear he had no time and attention for repairing my iPad, we left after about 35 minutes of waiting. Total waste of a lunch hour and fuel to drive the twenty-mile round trip. Making an "appointment" makes absolutely no difference than a walk-in at this location. Also, the day prior, when I first made the appointment to go in, I specified communication via text only. Less than thirty minutes later, I received a call from a person who truly could not communicate. I thought it was a crank call. Anyway, a total nightmare overall. I'm going somewhere else to get my device repaired. I suggest others do the same. read more

This place was fabulous, I had gone to several places and Apple stores no one could fix it, until this place. Excelente service and customer service excellent as well. read more

My warranty was expiring and I needed assistance with a phone issue. Kathy and her colleagues were patient as I tried to reach Google to get an extension. I was not having any luck. But then, they offered to contact Google and confirm that my phone had been presented for warranty service within the warranty period. As an authorized repair facility, I am anticipating the best. What a relief and very special service. read more

Had insurance repair done here. Bad customer service. Lady who helped me was rude, dismissive and kept talking over me. Go somewhere else

I went through att insurance and had a quick and good service done. Ariel Romero was very respectful, he was very quick knowledgeable and greeted me with a smile. Above all the repaired was done less than estimated time. Thank you Ariel you deserve a raise and to be knowledge by the company you work for! read more

The lady that helped me was the rudest person I've even had to deal with. Honestly is you have insurance and you need to get you phone fixed go to the San Rafael location way better customer service and are way nicer. I only had to go to Petaluma because they were out of my size phone screen in San Rafael. The girl was sketchy also I get you want my apple ID but she was doing some off things with my phone. read more

The day before our appointment, I called and followed the voice prompts for a quote. It was a local number, but apparently the person who answered is at a central office. After I told them the model, they quoted $185, with a $15 coupon making it $170. So we went. When we got there, they said they didn't have the cheaper part, so it was going to cost $230. I talked to both people at the store, and called the phone number again. After a long hold and two escalations, they said they could give me $30 off. I don't write many reviews, but I believe their business practices and terrible internal communication make them not worth spending your time or money. Save both and go over to Batteries and Bulbs in San Rafael, where they are fast, efficient and less expensive. They fixed the phone in 30 minutes for $159. read more

After 2 days, they told me that they are very slow with laptops and it will be a few more days before they look at it. And they sounded annoyed that I was calling. I wouldn't have dropped it off here if I knew it was so slow. My daughter is falling behind in school with no laptop. I picked it up and took it somewhere else. read more