I am absolutely THRILLED with the service I received at uBreakiFix on Ray Road! I brought in my Lenovo laptop thinking it was a major hardware failure because it wouldn't charge or power on, but Lily was a total lifesaver. She was incredibly friendly, professional, and diagnosed the issue almost instantly. She had me back up and running much faster than I ever expected! Her honesty and efficiency are truly off the charts--it is so rare to find a shop this trustworthy. I would 100% recommend Lily to anyone experiencing a similar laptop issue. Five stars isn't enough! read more

The greatest! Today was my 4th visit to the Ray Rd location in Ahwatukee. Problem was not my phone this time it was my computer. I can now say they know what they're doing in all parts of the tech world! The staff is unbelieve...PROFESSIONAL! HELPFUL! THEY COMMUNICATE! NOT OVERLY PRICED! It so nice, in today's world, we still have businesses that have great customer service!!! My thanks goes out to all the staff! read more

I walked in hoping for the worst when my phone froze literally when I flew in last night! Lilly literally showed me how to hard reset my phone and everything was fine! She saved my sanity and taught me something new at the same time! Thank you so much Lilly! Appreciate you! read more

I recently had the pleasure of the professional assistance at the Ray Rd. store. I brought in a old old mini ipod that was not working and it was fixed to my joy! These guys are pros. I've also brought in a iPhone 7 which they repaired and works like new. These techs are the best!!! Thank you, Marshall B. read more

Great overall service. Came in for a general maintenance console cleaning. The team who helped me communicated everything proficiently and ease the process. Updates from the technician during and after service. They even finished earlier than projected. Will come back for any electrical repairs. read more

One more shout out for Caraleena! Our repair was done a few months ago and all of a sudden the charging started to act up. I was ready to bring the phone in, but Caraleena told me what I could try before driving over. She was pleasant, friendly and extremely helpful. She even checked their stock to be sure if worst case, they had the part needed for possible repair. Turns out the fix she told me was simple and everything is working fine again! It really is the little things and if you want honest, trustworthy people, I would recommend Asurion and Caraleena. read more

Customer service here is excellent. Very kind and understanding. The IPad tech works efficiently to repair my device the same day. The price hurts. But worth it. read more

My phone was not ringing when someone called. They immediately found the problem and didn't charge me for it I had them install a new screen protector and do a cleaning. They did a great job while being very gracious and polite. read more

Had my Google Pixel 7 screen diagnosed, replaced and recalibrated within a couple of hours. Nice people, not overly expensive (definitely cheaper than replacing the phone). read more

Everything about that slogan is a damn lie !!! This nightmare started on the date of August 12, 2024 when I was told that my son's computer would be ready in a week , at this time they were made aware that he needed it for school .The part was being ordered in transit and as soon as it gets in it will be fixed and a quote of 224.00 to fix . The week came and went the part was delayed but it's transit per the workers Marli. Then an voice mail from Katie ""Hi is this message is for this is Katie calling from your break I fixed just giving you a jingle in regards to that last piece for the HP I did get tracking for that piece and it's looking like the tracking is saying that it will be delivered between August 2 1 and the 2 6th once up parts ride we will notify you that we have beginning the repair and if you have any questions, give me a call 4 8 0- 6 5 6- 0 4 4 6 thank you...". That day came and went no laptop. I call on September 03,2024 speak to a man name Jesse I ask him what is the status of my laptop I dropped off 3 weeks ago and have been told the part in transit . He tells me that it has been deemed unfixable. I said excuse me when was someone going to call me and that could have been told to me 3 weeks ago when I dropped it off. He then proceeded to tell me he did not know yet informed me they had attempted many parts that would not work . What !! That is a lot of know for someone who does not know . I then told him this is all news to me I was never informed of any of this . I then asked him why this was not communicated to me at all . Of course he did not know . So I told him I will be over there to talk to the girl he said knew Marli . I walk in today and inform the female in the front that I am here to pick up my computer that I dropped off 3 weeks ago and just happened to call and was told it unfixable , why was that not communicated at the time of drop off nor any of the time there was actual communication. She looked at me went to the back for a bit I heard whispering then a lady comes out with a certified tech hat on with my laptop and proceeded to ask me what I just heard her co worker telling her I was there for . She then says I can give you a quote for the part . I told her what are you talking about it is unfixable on Tuesday now it can be fixed. Y'all got time to waste and you have wasted enough of mine. I am not playing this game . Give me my computer and learn how to do a better job in work and your life . I told them this is a horrific business in every way . I would advise anyone do not waste your time just buy a new one of whatever it is don't take it there unless you want to be pissed at the whole situation. You been warned. You welcome read more

This location on Ray Road was most accommodating. They were very helpful. Explained everything that was going on called me and texted me updates overpromise and over delivered. I will take my phone to this location anytime read more

Authorized Samsung repair facility. Contacted Samsung directly, they arranged for service appointment at location closest/preferred. Assistance was professional, timely and staff very customer oriented. It was clear staff knew their business and processes. Repair was confirmed to be covered under warranty. Work was completed within a couple of hours. Communication as to status of repair was clear and updates provided by multiple methods- email, text and call. Highly recommend! read more

Probably wouldn't recommend it to anyone. Took a PS5 console in for a repair. No communication on where my console is and what's being done to it. Console was gone for a week and a half and every person answering the phone has a different date or different timeline. For what they said that "they can order the part and fix in house" ended up getting sent out to a different state without telling me is frustrating. And for what they charge is ridiculous!! read more

I am visiting from out of town and my phone shattered. Frenchie the girl that answered the phone and was at the desk when I arrived was so professional, so kind, and made my experience so good. I was very stressed out because I run my business from my phone and she knew how important it was for me to get my phone done quickly and she made it happen. The store was clean, Cody who I spoke to later in the day was very nice as well. I was so satisfied with my phone after the fix and the experience... in a stressful situation it's so nice to speak to / work with people who have your back and 100000% if I lived out here I would come here any time I had an issue with my phone. Thank you Frenchie! read more

so I read on their website how much they care how fast they are and how important it is that you get your device back ASAP. so I take in my ps5 with a broken HDMI port that needs replacing and within 5 seconds of being there my answer was that really broken its gonna be $199 and 25 business days???????? ur having a laugh right?? absolute trash. read more

I brought in a Samsung tablet that I already knew was going to be a very difficult fix (as I had exhausted all my knowledge including attemps to reload firmware and fully discharging the battery). I was wishful but not holding my breadth. Asurion was able to resurrect the device to 100% functionality for the initial price they quoted. I'm impressed and I'm a Microsoft Certified Professional, EE, CTO, having worked in computers since before the PC existed. read more

Always my go to for cracked screens. Quick and reliable! I have gotten a few screens fixed here and I haven't been disappointed.

We have brought a couple of things to this location now, and they are very helpful and professional. We will be bringing more in as we need it, which hopefully won't be often; but you never know. :) read more

Brought in my nintendo switch to get fixed, Jesse was very quick at diagnosing the problems, said he'd take a look but didn't promise a fix since my device didn't look very repairable. Got it back, it works great! Great service here and you can tell they care. read more

New battery available, and installed in my 5 year old Samsung phone. So happy! Staff members were knowledgeable, and friendly. Great Service. read more

My computer was here for a month and nobody ever called me. I called (myself) a couple of times to check on the progress and didn't get any answers. Finally I was told there was nothing they could do and to come pick it up -- which is fine, but again, no one called and told me that, I had to call again to check. This was my first time using this place and I'm not impressed. read more

I've never written a review before but my experience with this place compelled me to. I strongly recommend bringing your computer or phone somewhere else for repair. I brought a laptop in that wasn't booting up past the loading screen. Their communication was terrible the whole time, they never called me once with an update or next step; every time I called them they seemed completely surprised and only vaguely aware they had a computer of mine they were working on; it was like pulling teeth to get anyone to share any real information with me; and in general it seemed like there was just a real lack of interest in helping me. Eventually after a week and a half of no work being done on the the computer I decided to come pick it up and take it somewhere else (when they gave it back to me it had a different charger than the one I'd left with them - they eventually found it after I said something, but I thought it matched up pretty well with the level of care and interest I got as a customer from them). I took the thing over to Data Doctors down the street on Chandler Blvd, and the guy there, Frank, was much more helpful, patient, and willing to communicate. I don't expect these repair places to be miracle workers, I just need someone who keeps me in the loop with what's going on with my device and will take five minutes on the phone to discuss what my options are and what they think I should do. Based on my experience with this place, I think you would have better luck taking your device somewhere else. UPDATE: Just wrapped up the repair with the other place I took it to. Originally, UBreakIFix told me they needed to do a reinstall of the operating system, which would have wiped all my data - they told me it was unsalvageable. The new place was able to salvage the raw files and I merely had to reinstall all my programs myself. By pure laziness/neglect, UBreakIFix managed to irritate me enough to take my computer elsewhere. If I'd gone through with their suggested repair, I would have essentially been wiping my entire hard drive for no reason. read more

Phone screen broke few weeks after, not to mention of course apple warranty was removed because it is not a genuine one.

Great place! I called several places in Ahwatukee to have my computer screen repaired. Everyone wanted money just to look at it. This place did it free and did a great job with everything. Hands down the best place in town. read more

We dropped off our ps4 two weeks ago. They told us it will take 1-2 business days and if it took any longer they would give us a call. 5 days pass and nothing so I call they told us they have 20 in the back they need to fix And they would get back to us. Two weeks later we haven't heard a response and just called again. They said they would have to take it apart to see what's wrong ( this is why we brought it in the first place...) and that they didn't know when they can look At it. I understand they can be short staffed due to Covid.. but there was no communication on their end.. the associate ended up telling us to just come pick It up. We were highly referred to them and are extremely disappointed. :( read more

So awesome. Had an iPhone who's battery would not charge. Was trading it in but we could not power up the phone so all pics and other items were not able to be captured (we did not have the cloud backup). Sandie helped us and stayed late to get the battery working so we could get the data to cloud and we could return the phone. Awesome!!!!!! Great price too!!!! Thank you!!! read more

I broke my phone screen a few days before I had to trade it in. Another repair shop had my phone 5 days with nothing but excuses. They repaired my phone in 1 day and the trade in worked. Great service. read more

DO NOT BRING YOUR ELECTRONICS HERE!! All the employees here have done was lie and waste my time! I've brought in a PlayStation 4 that needed a very simple hard drive replacement (which should've taken 24-48 hours according to other Ubreakifix locations that i've spoken to over the phone before showing up here to this one). This man Tyler at the front desk tells me it'll take 1-2 Weeks. Here's where i should've listened to my intuition, grabbed my console, controller and cords off their dusty ass desk up front and left the store. But! You know, i wanted to give Tyler a chance. It's not too many people who look like me here in AZ so i thought i'd help a "brother" out by doing business with someone of the same ethnicity. I sign a receipt, give him my console and that's that. A week goes by & I call just to check in to see how everything is going after being very patient. By the way, this is my first call after speaking with him since the day I dropped my console off in store. To sum it up employee Tyler tells me that they haven't even started working on my system. It's been an entire week.. 7 DAYS.. WHAT HAVE YOU BEEN DOING??? I've been running my own graphic design business since highschool, about 5 years and i am very successful and talented with what i do. When running a business you have to be good with time management. The way they run things here at this store is horrible, i can just tell. 1-2 weeks to open up my system and replace a hard drive? are you serious? I then threaten to come in and take my console to another location, he says he'll work on it, see what he can do and give me a call back. About 30 minutes go by and i get a call back from Tyler saying that everything is working "PERFECTLY FINE." I was kinda suspicious as of how quickly he "fixed" my PS4 but he said it's working fine so at the same time I was pretty excited. Now i'm ready to go pick it up in store. I show up with my little brother and head to the back, try to start up my playstation in front of everyone and i'm having the same exact problem I had a week ago. Everyone in there is stuck on stupid as if they even bothered fixing my console which i know they didn't!! They're full of shit!! Now if i would've just grabbed my console, paid and walked out without giving things a test run, i guarantee they would've taken my money and sent me on my way. Luckily I didn't give them a dime and were wise enough to test things before leaving the store. After leaving their store I had immediately took my console to the other location in chandler which i have found very helpful! PLEASE AVOID GOING HERE!! GO TO THE OTHER LOCATION IN CHANDLER AND ASK FOR RILEY IF POSSIBLE!! SHE KNOWS WHAT SHES DOING!! read more

Tyler, the manager of this store, has been my lifesaver. As a doordasher, I rely heavily on keeping my iphone in tip top shape. However today my port was not working at all and to boot my ringtone was not functioning. I was completely stressed out as I was in the middle of a work day and my phone was dying leaving me worried I may not be able to at all. In a pinch, I took it down to this shop as it was one of the few places still open that does this kind of work. Honestly I wasn't sure at all if the diagnosis was going to be good. However, Tyler gave it a thorough cleaning and now both the ring tone for calls and the charge and back up like it never happened. He saved my backside and did it all for no charge!!!! Thank you so much for your great service!!! read more

I just used this establishment for my iPhone repair. A piece of my charger broke off into the charging port. They repaired it in seconds & I was in & our under 5 minutes! She was very helpful & pleasant. My daughter & I were impressed & they have gained our family business from now on. We use to use a mobile phone repair in the past but after several days of flaking out on me I decided to give U Break I Fix & try & happy I did. Thanks read more

Don't waste your money for water damage devices and no warranty after repair and took so longer times than what they initial dead line. My device worked for 3 days after that no screen display. Not recommended at all. read more

Very helpful and friendly! Quick service and thorough. Highly recommend this shop!

Excellent service, they really know what they are doing, and very fairly priced. Highly recommended.

Absolutely terrible experience here. Brought my kid's iPad in to have the screen fixed after it was broken. They charged me $180 to replace the screen ( more than half the cost of a new iPad btw). When I got the iPad back I noticed a very sizable gap between the screen and the frame. When I enquired about the gap I was told that it was because the is an aftermarket screen. When I asked why it cost $180 then I was told "we only buy the highest quality screens". When I told the own I was not pleased with the results I was told they can take the new screen off and return it to me broken, or I could leave the store. There was zero apology other than "I am sorry you feel that way". On top of all of this the iPad will only charge to 2% now. I can't verify that this happened from their repair, but it seems weird that it was charging fine before I brought it in. Of course they offered to replace the battery for a fee. Seriously save yourself some money and and headache and go somewhere else read more

uBreakiFix by Asurion - iPad screen has visible gap and left over glue - Electronics Repair Near Me - Phoenix, Arizona

I was referred to the Ahwatukee location by Office Max. I had a paper jam in my printer and I could not find the paper. Walked into uBreakiFix and Toya had it out in 15 seconds. She also showed my how to access a jam if it occurred in the future. No charge, smiling faces on part of Toya and the desk clerk, and I'm a happy camper. Was worth the 20 minute drive. I will take advantage of their other repair services if I have the need. read more

I would give them 10 stars. They are knowledgeable and saved me so much money I would have wasted somewhere else. It was so refreshing to know there is businesses and people that do such a great job with excellent customer service. Thank you Shane for going above and beyond!!!! This place is where it's at! read more

The staff was so friendly and helpful! I was so pleased with their service. They were super quick and I loved the result! Thank you so much for your quick help. read more

Super fast and friendly! Xander was awesome! Needed a repair quickly and the finished about an hour earlier than they said. Definitely recommend. read more

So let me make this short and sweet. Iphone XSMax had the spinning wheel of death I called, arrived in 5 mins and Phone was fixed in 5 mins. Tyler and Johnny saved me crying my eyes out and fixed the issue within minutes. I appreciate the quick service. read more

With all the social distancing and self quarantining that's going on right now, the only thing worse than being stuck at home with the wife and a bunch of screaming kids is having a broken phone while you're doing it. Luckily, I was able to get my phone to these guys and got everything sorted out before things got too crazy. Their prices were fair and the repair didn't take forever, so I'm thankful for that. Now I get to lock myself in the bathroom, so I could play candy crush in peace and enjoy my self isolation. read more