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    UCLA Health

    2.3 (3 reviews)
    Closed 8:00 am - 5:00 pm

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    5 months ago

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    Quest Diagnostics - You're so vain...you probably think this needle about you.

    Quest Diagnostics

    1.8(129 reviews)
    1.3 miSherman Oaks

    Pretty well managed and efficient. The waiting area with the check-in kiosk is easy enough to use…read more They only have the one and the waiting area has about eight to ten chairs spaced out. If you have an appointment you'll still encounter a wait and if you're on the standby list even more so like I was today. I was able to run out and back home to grab something I left at home, but got called shortly after I was back. Quest Diagnostics has an easy patient portal/website to navigate. I had a fairly smooth visit for routine labs. The space for Quest - Sherman Oaks needs a bit of tlc inside the offices, you can tell things have just be refreshed with paint, but overall dated. Parking is shared with The Oaks Healthcare Campus center along with Mend Urgent Care, a pharmacy and others. You can find this Q.D. on the second floor via stairs or elevator in room/suite 208. Open Monday through Friday from 7:30 am til 4:30pm

    I had a very disappointing experience at Quest because of the way I was treated by Carolina. I…read morearrived about 2 1/2 hours before my scheduled 2:30 p.m. appointment and politely checked in several times to ask if I could be seen earlier since multiple walk-in patients were being called before me. Despite arriving so early, I wasn't seen until 2:40 p.m. What upset me the most was Carolina's attitude. When I asked her a question, she abruptly shut the door in my face in a way that felt rude and disrespectful. Afterward, I could hear her and a coworker laughing together in the back, which made me feel very uncomfortable. When I asked the coworker for Carolina's name, she ignored me several times, and I had to ask four times before getting an answer. They continued giggling, making me feel like they were joking about the situation instead of treating me professionally. I understand that delays can happen, but there is no excuse for disrespectful customer service. Patients deserve to be treated with courtesy and professionalism, especially when they are already waiting for medical services. I hope management addresses this behavior so future patients have a better experience.

    Photos
    Quest Diagnostics - Here you can see where the reception window used to be.

    Here you can see where the reception window used to be.

    Quest Diagnostics - Zero Customer Service

    Zero Customer Service

    Quest Diagnostics - Walled off reception area

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    Walled off reception area

    Med Concierge LA - RT-PCR and Rapid Antigen testing for TRAVEL

    Med Concierge LA

    4.8(46 reviews)
    1.3 miSherman Oaks

    Very expensive. 235 usd each person for covid test. My family (5 persons) paid total 1175 usd for…read morecovid test!!! There is hidden extra lab fee of 55 usd each person if don't have health insurance. I found this location after seaching on yelp and on google. I sent my family (5 persons) to this Sherman Oaks location on May 10th 2022 for walk-in covid test. They were foreign and not understand english well. I sent them there after reading the website of the price. https://medconciergela.com/csherman-oaks-location/ They were really disappointed that there was another extra 55 usd fee, that made them need to pay 235 each person. I was the one that sending them there and very disappointed too, i felt very guilty to bring them to very expensive covid test location. It's very high charge for covid test. Not recommended. Especially if you don't have health insurance. Please update your website page https://medconciergela.com/csherman-oaks-location/ to include 55 usd lab fee if we don't have health insurance. Update: I called their customer service or operator and someone said and sent me text that I need to click it before I can see the extra lab fee. The website is not clear if we need to click it to show that extra fee if we don't have insurance. Also my family were doing walk-in, not appointment. I saw the price list on that website page then told them to go there without clicking. The point is that page (without clicking anything) doesn't show the extra fee, and we were disappointed of that. The reason is if we knew that information before hand, we would go somewhere else cheaper since they were 5 people. If it's 1 person only, we didn't really care. Since they were 5 people, so imagine how much money they could save 5 multiple by 55 usd. 1175 usd total for covid test was expensive.

    A solid 5 stars. Needed an urgent RT-PCR test. I didn't realize that most COVID clinics in LA has…read morea turn around of minimum of one day. I needed it SAME day for travels to enter Taiwan. Luckily, I was able to find Med Concierge LA. I opted for the same day $145 test. I was not charged a lab fee as others had mentioned, but I did have insurance and uploaded my insurance info before booked appt. Received results within 1.5 hours via e-mail. Whew, I got the results and could board my flight... ! I went to the Beverly Hills Clinic on a weekday at 10 am. There is metered parking outside the medical building. When I entered, there was only one person working there and no one waiting. I was in and out within 5 minutes. I am impressed & definitely recommend.

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    Med Concierge LA
    Med Concierge LA - ORDER YOUR IV VITAMIN DRIP AT YOUR CONVENIENCE

    ORDER YOUR IV VITAMIN DRIP AT YOUR CONVENIENCE

    Med Concierge LA

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    Quest Diagnostics - Manger info

    Quest Diagnostics

    3.0(190 reviews)
    3.7 miValley Village

    This is probably the best Quest location in the valley, as far as I'm concerned. This is the second…read moretime I've had bloodwork done here and the staff I've worked with are so kind, with a great level of attention to detail. As a nurse, I know what to look for and appreciate when you can tell someone actually cares about their work. I can't remember who helped me last time (though I think she was in the first cubby on the right, sometime last year), but I was having around 20 vials of blood drawn including some very specialized labs, & she took her time ensuring she had all the right tubes for the right labs, as well as enough of them. She also found a billing error in my chart, which she facilitated the correction of. As far as I know, she did not have to do that; it was above and beyond. Today I had my blood drawn by Jamus (I think that's what his name tag said, I'm sorry if I misremembered!) and he got more than he bargained for when he asked me how my weekend was and my response was "rough." But instead of shying away from what could've been an awkward conversation, we had a laugh, and he asked me what happened. He was very sweet to listen & sympathize with me, especially as a fellow pet parent. He didn't have to do that either! He was also very gentle with the blood draw & let me know before I left how long the labs were expected to take to process. This location is also not overly crowded, and they do have a parking structure, though they unfortunately don't validate. I was able to find street parking today but I don't remember it being as expensive as the parking for the Quest locations in Burbank near the hospital. I'll be coming back here next time I need bloodwork done that I can't get drawn at my doctor's office. Thank you!!!

    Came in on a Thursday afternoon as a walk-in, there wasn't anyone in line. Was able to check in…read morewith the kiosk nearby in about 3 minutes. I hardly sat down before they were able to get me in. The lady who took my blood test was really courteous and took my blood flawlessly, which was my biggest worry (it took a single bad experience haha). Hardly felt a thing and was out of there. Probably the best question diagnostics I've been to.

    Photos
    Quest Diagnostics - Doctor was super kind and nice!

    Doctor was super kind and nice!

    Quest Diagnostics - I'm not sure if it's an unusual thing to have the urine cups on display from a previous patient but I did not like that lol

    I'm not sure if it's an unusual thing to have the urine cups on display from a previous patient but I did not like that lol

    Quest Diagnostics - Hallway

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    Hallway

    UCLA Health - laboratorytesting - Updated July 2026

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