Was able to get an appt here within 5 days. Went in, was 5 min early and was called back 2 min later. Ashley took care of me. She was friendly, helpful and made it all happen so quickly!!! Was in and out within 15 minutes. Cost $2 in the parking garage. read more

Quest has eliminated a proper reception desk, which forces patients who are dropping off test specimens or paperwork to wait on line. What should be a simple drop off is now a 45-60 wait, as a "walk-in". This is not efficient for the paying customers, and exploits sick people in need for business profits. Why treat people like this? To save money paying for a reception? Treating patients as employees? Patients don't work for you, Quest. You make money off of us, that isn't good enough for you?? You put your clinicians into the awful position of exercising this cruel treatment on regular people. How do they feel about this exploitation? This is not how business works. You offer a service that expects specimen drop off, it is unacceptable to demand patients wait as a "walk-in" "appointment". Drop offs are NOT appointments. And your sick patients are not yours to expect to do your work for you or wait until you find time between other sick patients. Doctors send you business. Behave like you deserve to earn it, Quest. read more

No sign anywhere. Hidden location. Nice people if you can find this hidden office. Not even listed in lobby. It's the 5th floor. Very disrespectful to patients, like they don't care if you find them or pee in your pants looking. read more

This is probably the best Quest location in the valley, as far as I'm concerned. This is the second time I've had bloodwork done here and the staff I've worked with are so kind, with a great level of attention to detail. As a nurse, I know what to look for and appreciate when you can tell someone actually cares about their work. I can't remember who helped me last time (though I think she was in the first cubby on the right, sometime last year), but I was having around 20 vials of blood drawn including some very specialized labs, & she took her time ensuring she had all the right tubes for the right labs, as well as enough of them. She also found a billing error in my chart, which she facilitated the correction of. As far as I know, she did not have to do that; it was above and beyond. Today I had my blood drawn by Jamus (I think that's what his name tag said, I'm sorry if I misremembered!) and he got more than he bargained for when he asked me how my weekend was and my response was "rough." But instead of shying away from what could've been an awkward conversation, we had a laugh, and he asked me what happened. He was very sweet to listen & sympathize with me, especially as a fellow pet parent. He didn't have to do that either! He was also very gentle with the blood draw & let me know before I left how long the labs were expected to take to process. This location is also not overly crowded, and they do have a parking structure, though they unfortunately don't validate. I was able to find street parking today but I don't remember it being as expensive as the parking for the Quest locations in Burbank near the hospital. I'll be coming back here next time I need bloodwork done that I can't get drawn at my doctor's office. Thank you!!! read more

Came in on a Thursday afternoon as a walk-in, there wasn't anyone in line. Was able to check in with the kiosk nearby in about 3 minutes. I hardly sat down before they were able to get me in. The lady who took my blood test was really courteous and took my blood flawlessly, which was my biggest worry (it took a single bad experience haha). Hardly felt a thing and was out of there. Probably the best question diagnostics I've been to. read more

I had a great experience here. Made an appointment for 11:00 AM. Arrived about 15 minutes early and signed in. I was called in at around 10:55 AM by my phlebotomist, Helen, who was extremely friendly and professional. She made the process as painless and pleasant as possible. read more

I noticed this location doesn't have the highest reviews but truly, my experience there was great! The staff at Quest are all kind. Even on the last hour of the day. When we walked in, we didn't have an appt so we did the "walk-in" appointment and there was only 1 other person in the waiting room. We only had to wait 20 min and the waiting room was quiet. I guess this would depend on the day but it was really peaceful in the waiting room. It did say there were 5 people coming in for the next hour but I still hoped to be seen soon. I got lucky and I was seen almost 20 minutes within getting there and the staff was so kind to prepare me for what I need to do at home as far as my appointment went. I had my blood drawn by the most patient person and he was even making some jokes to keep me relaxed and calm while this process was happening. I had to get my blood drawn a few times and he was by far, the best. It was little to no pain and it was quick. The office wasn't the more organized but I noticed this is common among medical workplaces. It shouldn't be... but I guess it is. The appointment was quick and like I said, for the end of the day it was surprising to see. I was so happy to have visited this specific location. I would go back, and I would recommend especially if there aren't a lot of people on the walk-in list. I guess the waiting room being empty is a good sign! read more

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One of the best quest locations! I only ever go to this location. I always make an appointment a week before online and the day of my appointment checking in is soooo easy. I'm always in and out in about 10 minutes total. The nurses/ workers are also sooo friendly and always provide excellent customer service. They always answer any questions and I've never had a bad experience here. Nor have i ever had an issue with them poking me and not finding my veins. For test results, i use the quest app and they post them there for me to see which i think is amazing. Theres parking in the lot but you do have to pay. I always just park on the street. Only reason for giving 4 stars instead of 5 is because sometimes it gets kind of musty in the waiting room if there's a lot of people. read more

If you don't know how to work with small veins, say it upfront! Your attempts leave me with bruises on my arms for a week. Today my blood was drawn on the third try! Only on the third attempt--after I asked--you called a colleague. And the first time you used a regular needle instead of a butterfly! "Oh, you have very small veins." You didn't notice that beforehand??? You couldn't use a butterfly needle right away???? Or better yet, call another nurse!! Thanks for the three bruises on my arms! This used to be my favorite Quest location. The nurse was a woman around 60 years old; I don't know her name. I've only ever had this kind of experience with nurses who had about a month of experience! read more

I did not like this whole organization there and although I had an appointment, it was so fairly disorganized and very packed with people

I have never written a review for any service no matter how negative my experience as I understand people have bad days and would never want to affect the livelihood of any employee doing their best. With that being said, I genuinely feel it is in the best interest of people's health to know how ineffective the Quest service is. I want to be clear this has little to do with the employees I came into contact with this day, as they are simply working under a flawed system. After going to four different locations over the past two days, I witnessed almost everyone on the waitlist being turned away (some after waiting hours) and even people with appointments being made to wait that long. At 2:30pm I witnessed an elderly woman be told she wouldn't be seen and to go home - she explained she'd been there since 10:30am. In my case, I was turned away as I ran a few minutes late for my appointment and, because they themselves were running behind, I was told I was not able to be seen. I was doubled over in pain and explained to them I will be leaving town the next day, so this was the only time I would be able to come in for my appointment (which was simply a drop off). After speaking to three different people, they let me know there was no way I could drop off what I needed to. Once again, no knock to them as this is simply a problem with the Quest service. I understand I was late, but how is there no wiggle room for a service dealing with urgent medical needs? I simply needed to drop something off that I was holding in my hand. They told me I'd need to fill out paperwork in addition to my drop off, but why couldn't I do that in the waiting room like every other doctor's office in America? They suggested I go to the Burbank location as that one is open later, and upon getting there, I was also told I might not be seen. If you have any urgent medical testing need, PLEASE do anything you can to avoid using Quest. I cannot believe the needs of patients is put in the hands of such an ineffective, and quite frankly inhumane system. Like I said, I have visited four locations in the past two days and this dynamic in the waiting room was present at all four. I ignored all of the countless negative reviews at every location, which I now regret. read more

I asked multiple times if they collected my blood for a lipid panel and Hep B titer because I noticed they only drew two vials and and I was there to get a lot of bloodwork done. Not only was the whole process extremely rushed but the lady assured me that she got what I needed multiple times. I go to my doctors and, you guessed it, they didn't get most of the things I need even though they had the orders and verbally confirmed they had drawn it. Now I have to go back and get it done again. Extremely unprofessional service. read more

Super nice staff, very quick and easy check in process with the kiosks, everything was very straightforward, came in with an appointment and was in and out in 10 minutes, would recommend! read more

The appointment time was spot on, and the service was impressively quick and professional. I highly appreciate it--thank you!

Very kind staff, unfortunately the system they have is horrendous. If you want to drop off a 24 hour test that needs to be turned in the next morning, don't plan to be seen at all. I received my 24 hours test on a Tuesday, was told to drop it off 8 am the next day. I get there and they tell me I have to be put on the wait list to be seen. To just drop off my sample and sign a piece of paper! It would be at least a five hour wait and I may not even be seen. Absolutely ridiculous. read more

I went to quest diagnostics for the first time and will never go to this location again. Being my first time I didn't know that pressing a button saying I'm here would check me into the lobby. As I was still in the elevator I guess my name was called while I wasn't in the lobby. So I walked into Quest and waited to see if my name would pop up in 'checked in' but it wasn't. So I knocked on the door and Celia said that they had probably already called my name and the guy next to her says he called me and I explained that I was stuck in the elevator and didn't know the 'I'm here' button would make me next and they said I would be called next and I exclaimed "f*****g s**t" and took a seat to wait to be called next. As I was waited other names were being called so I knocked and asked why others were being called when I was told that my name would be called next and Celia bent down to get in my face and said to wait my turn in a bad tone of voice. Everyone in the waiting room stared in disbelief and I immediately messaged my doctor the situation and he told me to get names and report it. I decided to wait and get the blood draw and when I asked to speak to a manager unfortunately they brought out Celia and I stated to her that my exclamation was at being late and not towards her and she kept stating that it was because of my attitude that she was returning the same attitude and I told her that I apologize for my tone of voice but that I don't think as a person in the medical field she should speak to someone like that and she kept saying that it was because of how I was even though I explained the entire situation. She walked off and I had started crying and the phlebotomist Sarkis was pretending to ignore me and I asked for a tissue to wipe my tears and he ignored me as I continued to cry and I asked again and he said he didn't know what I meant and that he only had paper towels. It seemed like they were best friends and had decided that I was the bad guy because when my husband asked why he didn't give me a tissue or respond when I first asked he told him to leave and call or review whatever I want. Horrible experience all around. read more

Quest Diagnostics - Celia and Sarkis talking down to me and not apologizing. - Laboratory Testing Near Me - North Hollywood, California

Love this location. The staff is amazing and they really take care of you. I've been to other locations and they are extremely rude. This one treats you like a human being with great care. I needed bloodwork done and I was in and out very quickly. Appointments are recommended but they do take walk-ins. read more

Excellent service! They got me in really quickly. Very friendly staff members. I know some of the other Quests aren't reviewed so well... but come here and they'll take good care of you :) read more

Super long wait no matter the time. Tip would be to request not to go here or most definitely, get an appointment.

I made an appointment ahead of time and found the iPad check in to be simple and easy. I only waited for a few minutes before I was called in. The phlebotomist who did my blood draw was caring and conversational and really put me at ease. I have tiny veins and usually have a hard time with blood draws, and he was able to get my vein in the first poke (I did hydrate A LOT ahead of time which helped). I would recommend this location for for the excellent phlebotomist. read more

I'm giving this place and location a 5 stars solely because of our phlebotomist, Laura. She is kind, intelligent, and very professional. Her bed side manner is incredible and when you are in this environment that is a must. The overall process was decent. If you have an appointment and you are able to check yourself in it's pretty easy. If you are disabled or have questions it could pose to be difficult as there is no front desk. If you were elderly or had difficulty with technology it could also be tricky. I mean zero personnel to answer questions. Otherwise, it's decent. Laura however, a saving grace. I hope employees get recognized when their performance is above and beyond. Anywhere would be lucky to have her. read more

Writing this because I was nervous to come to this location because of the reviews but it was so smooth and seamless! I had a referral for a blood test through my doctor and made an appointment online but I was worried it might take a long time. From check in to leaving the appointment, I was there for about 15-20mins! Waited for maybe 3 minutes before being called back, the employee was super nice and chatted with me during the blood draw to keep my mind off of it, even though I didn't ask for that. Thankful for the ease and speed! read more

There is a reason why this horrible location has the worst rating of all quest labs. The staff working there are extremely disorganized and unprofessional. I waited an hour and 42 minutes is a walk-in. I was the third person in line. The 4th person (after me) left after one hour, but I stuck it out another 42 minutes because at check-in it said wait would be 30 to 60 minutes, plus meeting longer which I understand but there is no excuse not to call in one single person of the four people waiting in an hour and 42 minutes. If you're going to treat your customers that way then you should change your check-in computer to say wait time is an hour to an hour and 30 minutes, not 30 to 60 minutes. And then there was a gentleman who kept opening the door every 15 minutes saying "sorry all, thank you for your patience", with the most insincere tone. Total fake person! At 55 minutes I looked and there were only three names on the waiting board and three people in the lobby at one hour and 30 minutes when I left there were only two people in lobby. Again, no excuse. If you don't want to take walk-ins after one hour and 40 minutes then don't allow them to check in. Get it together! Also, the waiting area lobby was filthy. Clean the floors and chairs! read more

Linnete was professional and friendly. Great service, excellent care and quick. 5stars fully deserved. read more

Horrible wait. Appt was 120 I checked in at 110 and it's now 150 and they have not called me. When I inquired they said oh bc I didn't scan ur insurance card. Where does it say that??? Oh it tells us in the back WTH. DON'T COME HERE read more

I skipped out of this office today, with a big smile on my face. I have tiny veins and for all of my adult life (I'm 68), many (but not all) phlebotomists have struggled to draw my blood, poking and digging in my arm with their needles. This morning, I expected the same. But this morning, I landed in Lynette's chair. I explained my tiny veins. She examined both arms, guiding me through a few exercises to pump up a vein. She gets the needle and on her first try, I feel a tiny pinch... and damn... she's got a vein!!!!!!! FIRST TRY. No poking, no digging. If you have tiny veins or hard to find veins, then you will understand how remarkable my experience was this morning. Thank you Lynette!! BTW, I had an appointment and I was called in right at my appointment time. I will definitely go back to Quest's NoHo office. read more

They sent me home with the wrong vials to test so when I came back to drop them off I was told that I needed to redo the testing. This is making it so my Dr will not have the results by my next visit. The staff was not great. They were ignorant around how to have great customer service especially medical industry customer service. They literally created more stress for me during an already stressful time with my health. read more

So here is the deal: I have some chronic and terminal illnesses which make my quality of life quite poor and consequentially everyday is very difficult. You read that correctly: 'illnesses', plural. I'm not telling you this for pity but to notify you that this means I am a PRO with doctors, specialists, ultrasounds, tests, and of course the basic building block: blood work. I feel like my arm is CONSTANTLY getting stabbed with my deep-red blood filling up test tubes. I could do this in my sleep, at this point. The two main labs with a monopoly on blood work in the LA area are Labcorp and Quest Diagnostics. Neither are quite that great but Quest takes the first-place trophy for crappy labs (I've been to a few locations). Does this Quest Diagnostics location fit the mold? Let's see... This location of Quest Diagnostics holds real estate in the Studio City/Sherman Oaks border in the Studio City Medical Building near the major intersection of Riverside/Whitsett. This is not to be confused with the medical building a building over (with the old Naimie's between) which ALSO houses a Quest lab! Parking is street-side unless you want to fork out some dough for the parking garage. If you are thrifty like me; I suggest the residential streets as Riverside fills up with the apartment-dwellers, quickly. Immediately upon walking up to the building, I was very deterred to smell a huge whiff of rank cigarette smoke. The entire entry way smelled like when ash trays used to be right in front of buildings back in the day. It was so nasty and baffled me that this was at a medical building. How?! Shaking my head, I entered the lobby which is sort of dark and outdated but normal enough with a pharmacy/convenience store on the left and elevators straight ahead. Quest is located on the fifth floor with a medium sized, clean lobby but featuring only about 5 chairs spread out with football fields between them for Covid (I'm exaggerating). The odd thing at this Quest location is that there is no front reception desk which made me uncomfortable. But they do feature two self check-in kiosks. A little pro tip: you are delusional if you think you will be in-and-out at a Quest without making an appointment ahead of time online and you might not even be seen at all. Make an appointment! Also, afternoons are much more open than the mornings so go later if you want to be done quicker. Luckily, I didn't wait long after my appointment time and was called in by Johanna P. Johanna massacred my name which is typical but she didn't apologize or say it the right way when I corrected her. Rude. I was taken into the first room on the left where she took my lap request print-out from the doctor. I warned her that others have said my veins "turn" so it might be difficult. Well, ladies and gents Johanna got it on the first try but NOT because she is an expert; but because she is some sort of sadist vampire. As I've said, I get blood work at least once a month and I also have a boat load of tattoos on my body so I am nowhere near afraid of needles or pain. This is the first time it hurt and it hurt bad! She tried to kill my vein! It instantly swelled up and turned blue which has NEVER happened and it still appears that way 6 days later! Either Johanna is new to this or just not very good at her job but this is NOT normal. I had to ice my arm when I got home! Not cool, Johanna! One of the things I DO like about Quest is the myquest portal on their website where you can keep track of your previous tests and are alerted when the new results are posted. The results are easy-to-read and understand in terms of numbers and whether you are off the chart or negative/positive. This Quest location gets points for a clean lab (many of the other locations are more run down than a gas station) and for quickly taking care of me around my appointed time. But the cigarette smoke in the entryway of the building and Johanna P killing my arm takes those points right back. Sadly, all Quest locations are 'crappy' so you will only have a good experience if you get lucky. However, I recommend this location over the other one a building over (that one is worse in terms of cleanliness and scheduling but better in terms of the blood draw - no bruises there!). read more

Quest Diagnostics - Instant bruising and swelling from Johanna. I get bloodwork every month so I am experienced. First time at this location - what the eff?! - Laboratory Testing Near Me - North Hollywood, California

Careful with this place. The staff are very nice, but the past three times I've come here to draw blood this year, I've had some kind of damage or mistake. Having to draw from more than one vein multiple times, one time the phlebotomist wasn't paying attention as she took the first one out from having to redo it, and all this blood came out; today I think they had a trainee and I ended up with a collapsed vein on one side, had to redraw on the other arm. Again the staff are kind, and I appreciate how they try to get you in if you're walk-in. That happened to me even though I do my best to make appointments. I've never had this much repeated damage from any other blood draw site or experience though. It's too bad since it's the closest location to my house, but as someone who needs regular bloodwork, I'm going to have to find a new way of getting my tests done. read more

Despite the mixed reviews, I was pleasantly surprised with my experience here. For me, blood drawing is really anxiety-provoking since my veins are small and hard to find. That is why prior to getting my blood drawn I made some research where the phlebotomists are good, that is why I chose this location (since I've read a recent review from a person with the same case/situation) and she said that Joanna is good. So, I was thinking to make a request to have her for my blood drawing. Good thing, she was the one I got assigned to. I had my blood drawn on Dec. 29, 2023. So eventhough this review has been long overdue, I decided to share this since it might be helpful for some people who have the same issue. I am happy with the care and service I received with the phlebotomist Joanna. She is caring and good in her job. read more

I always have a 5 star experience here at this location. Either if it's lab work for me or my kids they do an awesome job. Friendly and patient phlebotomists. Joanna today was the person who drew blood from my very hard to find vein. One shot and she was drawing blood. Thank you for making my experience an easy one. read more

Just wanted to drop off a specimens. Came twice. Huge lines and no drop box. Had to wait with a bag of poop. Crazy making and no customer service. read more

Sarkis is a master at blood draws. Never felt the needle or tube changes (15 of them) Give that man a raise! Appointment system is great. There was a full waiting room of walk-ins, but I was taken right at my appointment time. Clean facility. read more

Good type of care also care quality good very quick nice Blood work was done well (type of care) read more

Sarkis is the best- he tolerated my whiny complaining personality. I have a fear of needles and he made it super seamless and pain free. 10/10 read more

It's quick and easy to book an appointment online. Registration is also done online, which is very convenient. I want to point out that the appointment happens exactly at the time you scheduled, which is a pleasant change compared to doctor appointments. The staff do their work efficiently and promptly. read more

Came in with an appointment and the staff let everyone know they were running behind. I appreciated that transparency and we all know lab work shouldn't be rushed. There were a few complainers in the lobby which is ridiculous because you should just make yourself available for lab work. Quit complaining. Also stop knocking on the doors to get attention as you may scare a tech with a needle in hand. Have respect! I was helped by Celia, who was gentle, kind and positive. Only annoying part is there is really no parking unless you pay for the structure which was max $9. read more

Try any other lab company but Quest. Today I waited three hours. They skipped over my name thinking I wasn't there then sent me to the bottom of the list. They would not reason with me or show any compassion. This isn't the first terrible experience I've had with Quest. But it will be the last because I will never use them again. read more

My husband and I both have veins that are notoriously difficult to find, so getting blood drawn has always felt like a bit of a torture session -- until we met Sarkis. Now, we always ask for him specifically because with Sarkis, the experience is completely different. He's incredibly skilled, and every procedure is quick, smooth, and painless for both of us. On top of that, his sincere, friendly, and calming personality makes the whole experience so much more relaxing. We can't thank him enough for the care and comfort he provides every time. Sarkis is truly exceptional! read more

I will never recommend this place the lab technician was very rude, mean and he should not be working with people he should work at the zoo!!! I did not even got his name, didn't introduce himself just rude. He is the big dude by the window facing Riverside st. This guy is an a hole. read more