I've not had a reason to visit Baptist Beaches for a personal reason. I've been there to visit a…read morefriend and to take a family member there for their own injuries. While visiting my friend 5-ish years ago things didn't sit quite right with me. She was in the hospital for nearly a month with an excruciatingly painful kidney infection that just wouldn't heal quickly nor easily. To me, that seemed odd... but I'm not a doctor. She didn't seem to be getting what she needed to heal properly. Upon being discharged she sought other doctors for prolonged care. About two years ago, my mom fell and dislocated her shoulder. I took her to the emergency room at Baptist Beaches. Knowing she was in pain, she wasn't actually seen for any type of care (just checked in and places in a room for several hours before even meeting the ER doctor. While waiting she wasn't given anything for her pain, either.... Not even some ice to place on the shoulder. Once the doctor came him he was VERY short with her and spoke rather rudely, almost as if to childishly mock her because she, too, was being short and raising her voice. However, she was the one in pain! He even threatened to 'walk out of the room and not come back' after she told him that she didn't want morphine. She related it to another family member's death and it was an unpleasant trigger for her. He behaved quite immaturely as I waited for him to stomp his feet as he left the room. I literally had to be a referee for the two of them. To this day, my mom STILL cannot lift her arm much higher than where her elbow is. However, that is in part because she didn't go to physical therapy after her injury. A couple of months ago, I again had to take my mother to the ER immediately following a visit with her general practitioner. It was discovered that she had a blood lot in her leg. To this day, we don't know how big it is, if it's dissipated, where she's bleeding from, or exactly how serious it was. We DO know that this visit was much more palatable for her 5 day stay. The nurses were more polite and orderly in their interactions with her. They seemed to be knowledgeable and very thorough with their responsibilities and communications. In both cases, I'm grateful to have had an emergency room so close to her home!

The receptionist was great she was friendly, efficient and smiled a lot. The intake nurse was…read moreefficient, friendly and compassionate. I want to say commend Mesih he was so warm, friendly , compassionate and he checked on me every half hour. The ER was crazy busy. He is so patient.I would hire him if was a hospital admistrator.

Speaking from experience, the customer service part of it isn't that good. There is a disconnect in…read morecommunication between the hospital, St. Vincent's where the procedures/surgery takes place and the Cancer Specialist office where the doctors, nurses and medical schedulers are. There is no communication between the two places where there should be because if no one can communicate with the other, that could mean that someone may die if proper communication is not made! There's got to be a better system in place for communication so everyone knows what is happening with the patient and everyone will know what care the patient is receiving. It would save a lot of time and energy in having to repeat why the patient or care taker is calling if the hospital and doctor's office can communicate!

I called to reschedule my appointment due to car repairs. My appointment was scheduled for 10:45…read moreand I called at 10:54am the day before and was asked to pay. $25.00 fee. Which I was advised that it's posted which is great but this seems to definitely be a money move for this practice! I will attend my appointment but definitely looking for another provider. The doctor is great but I would be careful before booking as a new patient, this is my second appointment. 25.00 fee for 15 minute reschedule is unacceptable!

My name is Richard Shaw, I was in Encompass from Apr 11th through April 25th. I am finally seeing…read morehow to put reviews up. I came there from being in another Hospital for about 22 days, and I had a lot of issues going on with my health. For the two weeks I was there I was treated with such a great host of staff members in multiple positions. you all really took care of me in so many ways. I felt the concern of my well being, pleasant and joyful in serving me. From nurses, doctors, therapists, dialysis, food service, housekeeping , others in the hallways were very friendly. I know many faces, but I can't remember all the names, I am going to put up some more reviews with names that I remember. Thank you all for helping me get some much better. my prayers are with you and I would recommend your facilities.

Great facility, almost new, no disagreeable odors, helpful dedicated staff knowledgeable in care…read morerequirements

Several years ago, I received the worst birthday present a woman could possibly receive.... A…read morebreast cancer diagnosis! I legitimately had no where to turn for advice as no other woman in my family had had a previous diagnosis. I've always strived to be the one to pave the path for others... but this isn't one I'd ever wanted to tackle. I was petrified upon hearing my diagnosis... invasive ductal carcinoma, among other foreign terminology... radiologist, core needle biopsy, mastectomy, estrogen & progesterone receptor, lumpectomy, tamoxifen.... Among countless others! Upon referral to The Hill Breast Center, several things became simpler to discern and choose the most viable option for myself. The staff that I've been assigned have been very gracious, supportive, helpful, understanding, knowledgeable, and informative medical professionals I've had the pleasure to encounter. From the lobby staff to the scrub techs, to the radiographers and all the way to the surgical team... everyone has been amazingly sincere with their every intention! I cannot say enough about the professionalism and dedication to excellence The Hill Breast Center employees have graced me with! I'm now 4 years cancer free and I owe it all to Baptist Medical Center in conjunction with The Hill Breast Center! May they continue to eradicate not only Breast Cancer but ALL cancer!!! #savinglivesonepatientatatime

Excellent care/experience this afternoon deserves all 5 of these shiny pretty in pink stars…read more The staff is always pleasant and helpful. They always answer all my questions in "Layman's Terms". Check in and preregistration process with Cynthia was quick and easy. She was very knowledgeable reviewing my insurance on file. 3D mammography in the Women's Imaging Dept done by Marcia. I appreciated her high level of care and attention to detail was outstanding! She was very thorough and you can tell she takes great pride in her career. She not only explained the entire process of what my visit was going to entail, but also showed empathy, knowledge and passion for the imaging industry. I am always impressed with her top notch service and compassion! I also appreciated that the radiologist reviewed my images while I was waiting and was given my results right away.... Win-Win!! ACR BI-RADS Category 1: Negative/No suspicious findings. The health care team always does a fabulous job following CDC guidelines. There are sanitation stations and the waiting area is immaculately clean. Do yourself a favor and go to Baptist Health Imaging for your annual mammography, ultrasound needs and spread the word to the ladies in your life that #mammograms save lives!

My new granddaughter was in here at the NICU 4th floor for 5 weeks In May 2023 Here's the Pros and…read moreCons of the stay: Pros: Nice ICU room with a pull out couch that the parents sleep on. Private bath was nice size. Huge TV and a smaller one to watch shows and videos. The nurses station was right out side the big front window for monitoring reasons and they were always very attentive and caring. ( had a Blind on it for privacy) They do have a common area for parents and guest with a micro wave and a few snack machines in the front of the floor. Only 2 can visit at a time in the back. Pros: No place to keep groceries, no refer. Parents have to go out and eat at the food areas which can be costly if staying for a while or they can go home if you live in the area which is not reasonable as who wants to leave your child for that reason. If they have a sibling they cant come back but only can sit out in common area which does not offer small children a play area. After the 5 weeks we were so relieved and thankful just to be able to take our new family member home. I would love to inform that this is a opportunity for a non profit organization who would love to help these family's living out of a room, taking care of their family while some are also trying to work while going through these awful situations. They have 5 floors of children who need extra care and I know there is the Ronald McDonald house that does great things but that is for out of area family's mostly. Thank you Baptist and Wolfson's for the excellent care we received. We pray for all the family's who have to go thru this process like we did.i hope you never have to leave a review but if you do thus is a great place to be.

This was kind of a good hospital but not for my 9-year-old child Gabriel. He was choking in pain…read morewhen the doctors put a tube in his nose and my son had lots and lots of diarrhea. My son did not like it here. This is a serious zero stars! My son is absolutely afraid of hospitals.

Had a panic attack, Jacqueline and Lily and Fran took very good care of me they gave me medicine to…read morefeel better I was there for an hour and a half I feel so much better they did a great job! Thanks you guys!

I came to this ER because i was convinced of having an ectopic pregnancy, while waiting almost 2…read morehours later physician Jack Keehn deemed it medically unnecessary

So I had to find a new PCP doctor as my last one has closed his practice :( I really loved Dr Xie…read more However, I did my research and came up with Dr Saliba. Contacting his office it was awesome. They are associated with St Vincents Ascension from what I gather, which is a good thing. The staff is great! Very friendly and efficient. I have had one appointment with Dr. Saliba and so far I like him. He ordered blood work and a mammogram. The orders were faxed to the radiology office smoothly (this doesn't always happen with all dr offices, so plus ++ for the office staff). They also followed up and called me with results on lab work (another ++ on thoroughness). I would recommend his office based on my experience so far and the other reviews I have seen, also I have had other people tell me he's a great doctor.

I see Dr. Shearer and I can honestly say my health care has NEVER been this thorough. When you…read morecall, you get a real live human. They do blood work and all tests either here or at the hospital. top notch health care if you want answers. I had a few issues my old Dr just marked off as getting with age or nothing to worry about. While it was nothing to worry about, they actually got a diagnosis as to what it was and now I can take steps to avoid it getting any worse. Love the Dr's, love the staff and love this facility.

My mom who recently became ill with a relatively rare kind of heart and lung condition spent a week…read morehere being treated in the ICU and then PCU. As she is now in her 80's and in failing health it was imperative she receive the top care of healthcare professionals who specialize with what she has. There are only 3 doctors in the state who can treat her for what she has. Hence, Jacksonville is one of the medical facilities one is at and we were very pleased with the Mayo Clinic. The facility is top-notch, the campus is modern, clean, and the staff is terrific. Everyone we came in contact with were helpful and knowledgeable. The place is beautiful, art everywhere, places to sit and relax, history of the Mayo family and how it all came to be, photos, and information. This was all just in one part of it where we were, the ER and Davis Building. They also have quality places to eat and even a full Starbucks here. This is a state of the art hospital with world class physicians. Walking the corridors there an air of calm knowing you or your family member are being treated by the best.