My husband needed a wheelchair ASAP. I called UGO and they had it delivered to our hotel that same day. what a great company to work with. Mahalo. Pamela Monroe read more

I had an amazing experience renting one of their scooters during my recent visit in Waikiki, HI. Owner, Hugh was extremely helpful with finalizing my reservation for the proper scooter based on the information I provided him. Thank you, Matt, for delivery/pickup of my mobility scooter to each hotel location I stayed at. It was easy & convenient to pay for the rental with non contact from a link they emailed a day or two after reservation was made. Pricing was reasonable compared to other locations. Mahalo to Hugh and his staff for making my vacation even possible while still recovering from foot surgery!!! read more

We called to rent a wheel chair for my grandma, originally it was for next day, but I got a call right after I booked and they can actually deliver to our hotel the same day! The process was simple enough, They drop off at the bell desk and we just have to return back to the bell desk, I originally ask for 11 to drop off but with the warm follow up, they learned that we not leaving until 1, they immediately let us know we can keep the wheel chair until 1. Woo. This is a world class service ! Highly recommended read more

UGo Mobility - Conversation - Mobility Equipment Sales & Services Near Me - Honolulu, Hawaii

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I rented an electric scooter for a week while at a convention in Waikiki. Ollie was very helpful on the phone. I appreciated the delivery and pick up at the bell desk at the Hilton Hawaiian Village. I'll definitely use them again. read more

We rented the portable scooter. It was good condition. Easy to stow in a mini van. The website was very informative. Customer service was friendly and quick to respond to any questions. I will rent from U-Go again! read more

Hugh is God sent! I called around to another company similar to U Go Mobility and explained that my bedridden 94 year old mother wants to attend our family Christmas party. My family and I were trying to figure out the best way to get her up and down the stairs. The response from the other company was, " I have no idea how you will do that!" When I called U Go Mobility, Hugh answered and said it was important for us to take my mom if it is her desire and he continued to explain how he would do it, since he used to be an EMT. Just talking to him gave me hope. My eyes began to tear up. It's these kind of people that I want to give my business. Everyone is struggling these days so when kindness is shown to me I want to repay and also pass it forward. Thank you Hugh! Now you can float back to heaven for the night! read more

Used them to rent a wheelchair for my mom. Price was reasonable and it was life saver in getting my mom around Oahu as there would be no other way for her to see it. A nice bonus is that I had rented it for 5 days but had to come in for a 6th day due to flight cancellation. I called and asked if possible to get it day early & how much the cost? Turns out no additional cost & were able to get the wheelchair to me 1 day earlier. Thanks UGoMobility read more

Was referred to U-Go Mobility by one of the associated at "Aulani, A Disney Resort & Spa" in KoOlina, Hawaii. From the moment I called to get information about renting a mobility scooter for the length of my vacation to the time I returned home and received a follow up text regarding my experience, my interaction with the representatives were very courteous and professional. I was given info on the different scooters available to determine which one fit my need (ie, needed one that was transportable). And to top it off, the scooter arrived earlier than expected ... already waiting for me at the resort when I arrived. I highly recommend this company as I will use them again in the future. read more

My elderly auntie came to visit in October for a week and we looked around for the best prices for wheelchair rental. U-go mobility delivered the transport wheelchair to their Airbnb in Waikiki and picked up when they left without issue. I also liked that there was someone who answered the phone after hours. Would definitely recommend. read more

When my family vacationed in Hawaii earlier this year, we rented a scooter for my 92 year old grandfather to help him get around. It made it so much easier for us to explore the island! The rental process was simple... just fill out their inquiry form online and a representative will contact you via email. Answer a few questions, pay your invoice online, and you're on your way. We loved the hassle-free complimentary drop-off/pick-up service that they offer. The scooter was waiting for us at our hotel bell desk upon arrival, then we just had to leave it back at the bell desk before we left to return home. It was easy as that!!! Their pricing was very reasonable, and they even kindly added a 10% military/veteran's discount for us. Their customer service was excellent. Any questions we had, they were always just an email/call/text message away. They were very good with maintaining contact to confirm rental details. Special thanks to their rep Chloe, and their driver Matthew, for providing extra assistance to us when our rental car didn't have enough space to transport the scooter with all of our luggage between the two hotels we stayed at. One quick call and the issue was all taken care of. Chloe happily fit us into their schedule and arranged for Matthew to pick-up the scooter from our hotel in Honolulu then deliver it to our next hotel in Ko Olina. The scooter was picked-up before we even left Honolulu, and it was waiting for us in Ko Olina before we arrived! That's some first-class service right there. The scooter itself was much heavier to lug around and not as simple to disassemble/reassemble as we had initially anticipated, but other than that, we have no complaints. U-Go Mobility is THE place to go for all your personal transportation assistance needs on the island! read more

UGo Mobility - Mobility Equipment Sales & Services Near Me - Honolulu, Hawaii

We rented a wheelchair for my mother on our Christmas vacation to Hawaii. Their customer service was good and they delivered the chair on time to our hotel. The person dropping off the chair was very friendly and helpful. The payment was also easy and the fees were reasonable. We would recommend. read more

What a great service for someone with mobility limitations so that they can enjoy a vacation in Oahu! Reservations were simple to make and prices were reasonable. They reliably brought the wheelchair to Ko'olina where we were staying. The quality of the wheelchair was just as advertised and just what we needed for our stay. They picked up the wheelchair from the resort, which again was so convenient. It's worth the added expense to avoid the hassle of lugging a wheelchair and having one less worry on vacation. It takes a lot of planning to travel with someone with mobility issues but UGo Mobility's customer service was excellent and helped make our trip memorable! read more

Delivery and pick up to hotel was very convenient. Glad this service was available, it made my vacation much more enjoyable. Scooter was clean and in great condition read more

Hugh and Chris are lifesavers! My partner sprained her ankle the first day of our trip and they were able to work us into their delivery schedule almost immediately. They were kind, understanding and overall wonderful people that we felt genuinely cared about making sure we were able to enjoy our stay. The pricing was great and the delivery and pickup was very simple. Thank you for saving our trip! read more

We recently returned from a 9-day holiday at The Hale Koa Hotel in Honolulu. I cannot properly express how instrumental the rental of my U-go Mobility Scooter was to my enjoying our holiday...it made all the difference in the world. The scooter was waiting at the hotel upon arrival, and was kindly picked on the day of our departure. From the reservation on, U-Go mobility kept in touch with us and made its use seamless. I wish they had branches around the world, for if they did, I would certainly would be availing myself of their services, hand down !!! Thank You !!! read more

My wife used this company when she brought her mother back to the islands a few years back, and mentioned how U-Go Mobility is easy and convenient. When I was researching for mobility, U-Go seemed like the best, and they were. From the moment I called them, Chloe was polite and professional quoting a great price: $123, tax included, for 11 days for a wheelchair. Chloe informed me they would drop off the wheelchair at our hotel bell desk. They were even willing to pick up the wheelchair at a different location. Drop off was just as easy as we just left it at the hotel bell desk. Ollie contacted me via text and confirmed the pick up. U-Go did not just help us as we saw several other wheelchairs, and even motorized scooters around the resort. Thank you for your service. It made our annual trip to the islands a truly enjoyable one. "See" you next year. read more

My husband and I found U-Go Mobility online. I called and talked with K on the phone. She worked a deal with me for 2 scooters for a week. Chloe sent me an email with the deal and information on how to transport and use the scooters. They delivered it to my hotel and it was there, ready, for us when we arrived. On our last day, we left it with the bell hop at the hotel and left for the airport. They picked the scooters up at the hotel. I can't tell you how easy and convenient everything went with U-Go Mobility. I recommend them 100%. The scooters they sent us were in excellent condition. Practically new. No problems with them at all. Easy to charge. read more

My reason for the 2 star review was because of lack of communication and not reliable. I reserved a scooter for 4 days and on that form I requested to have it at my hotel at 9AM the first day.... NOPE! It did not arrived at that time and they did not answer my text about the arrival of the scooter nor text me if it arrived.... Why even have options to request a time when you can't honor it? (She said it's up to them to confirm whether THEY CAN DO YOUR TIME or not...also they don't pick up at 5PM apparently) I PAID FOR A SCOOTER FOR A WHOLE DAY WITHOUT USING IT... she did extend my pick up the morning after (since it's their fault they don't pick up at 5pm, but it should've have been extended anyways because I requested for a 5PM pick up the last day but she wanted to pick it up at 11AM??? What is this?! SO ABSURD. You're making me pay a full fourth day and I only get it before noon??? Who does that? Y'all trying to milk tourist money.) They RUINED my plans because my dad needed that scooter the first day! THAT IS WHY I BOOKED IT FOR THOSE DAYS.... TO USE THE SCOOTER AT THAT SPECIFIC TIME. So unprofessional. I felt so bad my dad was struggling to walk during our first full day of vacation. We were out the entire day from 10:30AM to 6pm so I paid a full day for no usage and had no idea if my scooter arrived or not. My family and I were on vacation and I have no time to fret and call about where the hell my dad's scooter was. He was VERY UPSET that it did not arrive on time. We had reservations for activities, and did not have time to wait around for a scooter to arrive. Lack of professionalism because apparently no one looks at schedules I guess.... PLUS it took them 3 days to respond back to my text but she only texted about me dropping off the scooter... no mention of my previous text until I texted her that no one responded to my text about the whereabouts of the scooter. She said she was off on Thursday BUT you could've handed it to another worker ?? Or responded immediately to me when you returned to work. We were on vacation and it's suppose to be relaxing but this made the start of my vacation stressful. read more

Tbh, my first impression wasn't the greatest despite all the rave reviews on Yelp. My dad had a stroke and can only use his left hand. I needed to confirm that the scooter can be used with just one hand, but there was no mention of it on the website. So I called to ask and the lady who picked up didn't seem to be having the best day. She sighed and seemed inconvenienced by my questions. After discussing with my dad what he wanted, I decided to call back and this time I spoke to Hugh. He was incredibly helpful and friendly! He assured me that my dad would be able to operate the scooter with one hand and that it would allow him more independence than a manual push wheelchair -- and he was spot on! My dad loved the mobility the scooter gave him. We were able to go further and longer than we normally would. Matt was also punctual and pleasant. We stayed at the Moana Surfrider and U-Go Mobility was able to conveniently arrange to have the scooter available at the bell desk when we checked in, and drop off with the bell desk when we were ready to check out. Hugh was also very responsive via call/text and payment was very easy. I can't recommend U-Go Mobility enough. They are the reason our family was able to fully take advantage and enjoy our trip to Hawaii. Will definitely use them again when we return to Oahu! read more

I was referred to U-Go Mobility by the hotel I was staying at. I stayed at 2 different hotels, and U-Go dropped off the wheelchair at the first hotel, then picked up the wheelchair from the second hotel. When I picked up the wheelchair, I noticed that the seat was ripped. I informed them of this, and Chloe scheduled to have a replacement chair dropped off on the same day. U-Go Mobility cares about your convenience, and provides the best customer service so that all you need to worry about is having fun on your vacation. I'll be using U-Go Mobility next time I visit the islands. read more

Reservation was easy and professional. It was there on my arrival at Hilton Waikiki Village, so easy. Recommend using them all the time in Oahu, Hawaii. Only one issue! I wish I had ordered the O2 Generator from them as well. As a Kaiser member, I used Apria, as it's no cost. But I got a Charge of $157 for delivery to the Hotel. I did not realize that U-Go provided them as well. For my stay, I would have saved over $50 as U-Go is FREE DELIVERY! I would highly recommend ~ Thank you! for a wonderful vacation! read more

We had such an amazing experience renting a scooter. U-Go went above and beyond to meet us, teach us how to use the scooter, answer questions during the trip and accommodate an extra day and pickup from our hotels bell desk. I will 100% be using their service again and would recommend this service to anyone requiring mobility assistance. read more

I am so impressed with this company!! Renting a scooter from U-Go Mobility during our visit to Oahu was such a game changer. It allowed my son to see so many sights with us and enjoy the vacation. Hugh, the owner, was awesome. He dropped it off, gave us tips on how to use it and where we could go and picked it up at the end of our trip. Did I mention that the price was more than reasonable and worth every penny! Payment was super easy and the communication was top notch. Also, the whole scooter disassembled and assembled in less than a minute and fit in the back of a compact SUV. I would recommend them for anyone one who comes to the island and has mobility issues. read more

Never have I ever received such fair, personal and fantastic customer service as I did from Hugh, at U-Go. Not only does he personally text you before your trip so that you have a direct line to him, always but he is so kind and friendly and full of suggestions as to where to sightsee that is scooter friendly. PLEASE DO NOT BE EMBARRASSED to rent a scooter. You spend a lot of your savings to travel and receive an incredible experience. I guaranty that with wheels you will gain more of an experience, make more memories and enjoy your time and family much much more! You have nothing to be ashamed of when renting a scooter. We all have some kind of issues, every single person at some point in life has issues. They can be financial, physical, mental or otherwise. Do yourself a favor and use the tools designed by other people like us to make our lives better. read more

These people saved my vacation. I broke my ankle and was getting left behind. As soon as I inquired I had a wheelchair and my girlfriends pushed me all over. They are very easy to work with and I would recommend them highly. read more

I am in tears as I write this. Yesterday was our mother's birthday, unfortunately, her scooter malfunctioned the night before and was immobile. My mother is an amputee waiting for her prosthetic. Without her scooter, she is stuck. We called so many places, and Oahu falls very short on public scooter repair. Got a hold of this place and talked to Hugh. An angel. Without hesitation, he offered to look at the scooter, and offer a loaner, while he looks at it. With an an hour, his delivery guys were at my moms house. Keep in mind, we dont even know if her scooter can be fixed, and have not done a business transaction as of yet, but im.here typing a 5 star review. But the act of his help, was the best birthday present our mom received. Thank you guys for everything. You are true Aloha. read more

UGo Mobility - Mobility Equipment Sales & Services Near Me - Honolulu, Hawaii

Discovered U Go Mobility/ when I saw someone riding one of their scooters with the words 'rent me' on it. We are here visiting family. I took the number and called them and have not looked back. They made the difference between a very challenging visit, and an easy one, my husband was able to go anywhere that walking people can go. The scooter rent was well worth the money . I highly recommend this business for anyone who has difficulty with mobility read more

I had the pleasure of escorting my 80 year old mother in law to Honolulu June 24-27, 2018. She is in need of knee replacements and really struggled with all of the walking. I found UGoMobility while at a luau and left a message. Patty returned my call within 5 minutes and promised a chair, delivered to our hotel by 10am the next morning. At 9:30, Cullen called and said he was in the lobby! I cannot tell you how pleasant both of these folks were to work with! Their professionalism and kindness made asking for help so easy and put my mother in law's fear of limited mobility on vacation to rest! Thank you to Patty and Cullen for being so wonderful! Michael or Matthew came to pick up the chair on the day we left! He made the process stress free and super easy!!! Highly recommend if you need any type of mobility help while on vacation! read more

Look no further!! I can guarantee you will not find better service and a better business to work with than U-go Mobility. I recently got a BAD case of sciatica. I'm unable to walk long distances without being in intense pain. After searching trusty yelp, I found Hugh. He was very easy to talk to with my concerns about a wheelchair rental and very easy to get in touch with. On the morning that I needed my chair, Hugh came to my home and dropped off the chair. He gave me everything I needed to know about the chair and my rental. I ended up buying the chair from them since I have no idea how long I'll be needing it! They offer excellent prices on rentals and purchases. I cannot be more thankful for them and how much they have helped my well being! Trust me when I say, you won't be disappointed. read more

The people at U-Go mobility were helpful and pleasant. Chloe and Ollie both kept in contact with me, updating me on delivery and pick up confirmations. I rented a transport wheelchair and a rollator walker for my mother. Having access for my mother to these assistive devices without having to bring her own was so helpful. U-Go mobility made it so easy and convenient. They dropped them off at the bell desk at our first resort and picked it up at our second hotel bell desk. Mom had a wonderful time , she had be concerned that she wouldn't be able to do much or would be a burden to the family. With the transporter we were able to take her to botanical gardens, shopping at Ala Moana Center and on the Star of Honolulu dinner cruise, just to name a few activities. Thank you U-Go Mobility for helping us make my mom's trip enjoyable. read more

Amazing customer service, with a "can-do" attitude! I called to inquire about a wheelchair rental, to escort a disabled lady on a fun day on the town in Honolulu. After discussing in length with Hugh, about my self appointed volunteer job, he kindly donated the use of one of their wheelchairs, so I could afford to take the lady to lunch!!! He also surprised us with a super thoughtful touch; the offer of the use of a scooter!! Wow, floored by U- GO MOBILITY's generosity and kindness!!#10 stars! After Max dropped off the wheelchair, a quick photo op, the ladies were off and rolling to Ala Moana Center for some window shopping. Dim sum lunch at The Chinese Cultural Plaza. Yum! (The lady whom I was escorting, was originally from Honh Kong). Completely satiated, we toodled off to Magic Island for a catnap. Once refreshed, we went for a delicious picnic dinner, which we consumed at the beautiful park by The Army Artillery Museum, next to the Hale Koa Hotel. Ahi poke, shrimp kim chee, yummy! To top the day off, we attended the Friday Night Hilton Hawaiian Village Polynesian performance, followed by their magnificent fireworks show! Whew!! Hence, words cannot express my gratitude to Hugh at U-Go Mobility, for his sponsoring and making this day possible, in order for a woman, whose quality of life had become less than desireable, to be able to have a day out on the town! To Max, thank you for the delivery and pick up, of the chair!! So, U-GO MOBILITY is the way to go, if you or your loved ones require a mobility device! Very reasonable rates, excellent service and truly kindhearted people! Again, many thanks, Hugh!!! read more

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I couldn't have asked for better service! U-Go Mobility went out of their way to make sure that my Mother and family enjoyed their visit! Personal delivery to wherever you asked within a very reasonable time. Climbing Maakapu Lighthouse hiking trail, walking the Waikiki strip, visiting Waimae Waterfalls, Byodo-in Temple and visiting the Polynesian Cultural Center were so much more enjoyable with my Mother able to cruise around independently on her power scooter! Would most definitely recommend U-Go Mobility to anyone in need of wheel chair or power scooter assistance. Mahalo! read more

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Great service! We were not prepared at all for all the walking my disabled dad would have to do in Waikiki/Honolulu. When I called Hugh he was very patient and did not mind my last minute request as we needed it the next morning. I called at 6pm! My favorite thing about his service is the convenience. They deliver to the hotel! Also when we check out at the end of the week we simply drop off at the counter. Thank you Hugh! read more

Easy process. They delivered and picked up from our condo building. Highly recommend as their provide 5-star service

Amazing customer service and extremely reasonable prices!! The drop off and pick up service was so convenient. They were a lifesaver after I sprained my ankle on vacation. Best people ever. Mahalo Chloe! read more

These guys are fantastic. Without a reservation, I realized I needed a scooter - they answered right away, asked questions about my needs, had the right scooter for me, and delivered it to my hotel within an hour! He walked me through operation and folding it for putting in a car, and answered all my questions. The scooter was just right - it saved my large family vacation for me. The price was right as well, and was able to leave it at the hotel on check out for them to pick up. And all this was super friendly and didn't charge me until we left. I've never had this kind of great service and highly recommend U-Go to anyone! read more

I fell and broke my ankle. The hospital only gave me crutches and the contact information for equipment companies but none of them delivered. I was scared and in pain. Because of Covid my family could not be with me. I called U Go Mobility from the emergency room. The lady that answered the phone was so kind and compassionate and made me feel like everything was going to be okay. Hugh delivered the wheelchair that same day and called me to ask how I was doing. He told me about all of the wheelchair accessible transport that was available as well as excursion ideas. They checked on me during my stay and helped me any way they could. I cannot say enough about this company and all of their employees. If every business was run this way they would be so successful. Thank you U Go Mobility from the bottom of my heart. God bless you all! read more

My husband (a former marathoner) now has back and walking issues so I ordered a scooter from U-Go Mobility. It allowed him to be included in all of our activities and he absolutely loved it. The service was top notch - delivered to and picked up from our hotel. The scooter operated without a hitch, was easy to maneuver and keep charged. He never did run down the battery completely. Now I have to check into scooters where ever we travel! read more

U Go Mobility is the only place you have to consider for your needs in Honolulu. I rented two mobility scooters for my parents. Neither of them use a scooter regularly. Without the scooters having my parents join us would have been impossible. One of our children was receiving their Masters degree from Hawaii Pacific University. Having the scooters made it extremely convenient. My parents were able to drive the scooters down to Waikiki and enjoy relaxing on lounges watching the surf. We went Pearl Harbor, shopping and out to dinner and never worried about getting around. None of which would have been possible if they had to walk. Everyone at U Go Mobility were very helpful whether it was a phone call, email or text. Scooters were delivered by Chris and he took the time to explain the usage and breakdown of the scooters. Their website has great Q&A plus the videos demonstrating the usage helped me sell these on my parents, This was their first time using them except for a test drive with my Mom at the local supermarket before going to Honolulu. You can shop around and may find a lower rental price however then you will be charged delivery and pick-up fees. Stop looking and use U Go Mobility. Mahalo! read more

Quick delivery in Waikiki for an unscheduled need. Great customer service. Wheelchair was delivered to our hotel in a few hours and conveniently picked up. read more