We placed an order @5:45 on 10/14/2018 and decided on "the bomb" pizza. We got this idea from their menu where we have ate before "in house" and took their menu afterwards because In-House service was excellent...
So we decided on delivery. What a mistake and the following is a true statement.
My wife got an email from Ugos stating delivery was free over 20.00, so we chose that, it's a Sunday night, we didn't want to cook, we are moving and multiple runs to storage was the factor.
We called Ugos and asked about their email message, and they denied it. That should have been the warning clue, I asked about the delivery charge and was answered with 4.00 for the mile they'd drive to deliver...
We were tired. Been moving boxes all Sunday and decided to go with it. Now mind you, they ( Ugos ) were training a new trainee at the time and she was nervous...so even though we had to REPEAT 4 damn times ( another warning flag should be issued ) our credit card number and then again for the 5th time to another employee to even get the order processed was overlooked.
And then it was an hour to get it delivered. Really?...ohkay.....
We felt confident that ordering local was the right thing. So we went with it and then tipped the driver $4.00 for a sight unseen yet pizza.
We set it aside for a few upon delivery, as it was hot as expected for a 5 minute drive at best. When we cracked the lid to examine what one would be expected to be amazed at greatness was very much less than expected.
The crust was thin. The crust underside was burnt. The sauce was nowhere to be found under the cheese that was minimally covering the crust. There was less than 18 pepperoni slices and the topping of Italian sausage was 7-10 minuscule blobs of burned chunks.
They advertise "pepperoni and more pepperoni, cheese and more cheese, topped with Italian sausage".....well let's set the record straight.
We were so tired, we scraped off the toppings from the pizza they delivered and fed the crusty whatever to our service dog. But wait there's more.....
We decided this wasnt right, how could we go from a decent in-store sit down cafeteria feeling they have on Ida St. to a complete joke of delivery and we paid for it....
So we called and asked for a manager, and we were told we were speaking to him. So we explained the situation, but when we questioned the details, he put us on hold for 5 minutes and a new guy answered claiming to be the manager and we then repeated the situation as described and you are reading....
The second guy claimed to be the actual manager, the first turned out to be the delivery guy......how does that work? when asking the first time for a manager and the delivery guy saying he was the manager? Is that fraud? Deception?
We explained we didn't want to leave a bad review on social media as some people might do first and wanted to resolve the situation before going to social media...and his answer was, are you ready for this ...."RETURN THE PIZZA, and we'll make you a new one"
I explained clearly that we ate the toppings off and fed the crust to my dog and the trash can, there isn't anything left, and we really felt let down by the quality of the delivery and pizza delivered.
And he said, return it. I repeated we had just spent the entire day moving and had it delivered BECUASE WE WERE TIRED and he wants us to go bring back what?...WE COULD HAVE DROVE THERE IF INTENDED IN THE FIRST PLACE.
We were not asking for anything, not even a free future pizza, no discounts, nothing....and then it gets even worse as we just wanted to let them know they really dropped the ball.
I asked to speak to the TRUE owner at this point and the employee acting over the phone AS MANAGER said the owner doesn't care and it's his policy.
So, if you think about Ugo's in Stayton, think smarter, this is not a business that caters to being better to the community around it, it's actually worse.
I'm now considering contacting my card carrier and asking for a reversal of charges at this point. How dare they ask me to bring back a pizza after delivering burnt dry less than "the bomb" mess of a meal for charges endured and have employees impersonate potential management in charge that ask for less than realistic outcomes.
This is all true, avoid Ugos in Stayton. We tried to just have it fixed without anything to gain, what's to gain? A free pizza?...that's laughable to think I wrote all this for a cheap burnt repeat pizza.
Avoid. read more