I want to give the experience in Ulta a 0 but I can't do so I'll give it a 1. I tried to buy a Revlon one-step volumizer but when I went to check out i was greeted by a completely different amount than what i originally saw. When I informed the lady at checkout she told me we could go check again and when she saw I was right she told me the price had changed because it was a "newer" Revlon product yet the price in the aisle I saw the Revlon product in saw cheaper. The manager in general treated me like I was ignorant and I didn't know the difference between the price. plus the manager did not respect the price that was already there, she just told me if I wanted to I could but it and if I didn't than I shouldn't. And dont even get me started in the costumer service, that manager showed little to no interest even though it's HER job NOT mine. so yes overall the experience was unsatisfactory. Thank you for your time and I would not recommend going there. read more

Had my hair done by Maria today. She was fabulous and so fun to chat with! I'm from out of town (Oregon) and she fixed me right up to continue on my cross country road trip. Thank you Maria! read more

Madison restored my faith in the ULTA salon again. It's been 4 years since I've had my hair done at an ULTA salon. I went to another location where the girl cut 6 inches off my hair when it was supposed to be TWO! I said I would never go back but I decided to and I am pleased with my visit. Madison is brand new and told me that this is the first salon she's worked at so I am very impressed. I never have issues with any ULTA store location I go into. Everyone is usually always very nice. Though I tend to appreciate not being bothered during my visits, someone always says hello and asks if I need help. Now I know I can get my hair done, correctly, while I shop as well. read more

I usually don't frequent this Ulta location but was in the area. A girl named Hunter rang me up and she had the personality of a rock! Very short and seemed annoyed to even be at work. I will start making it a point to continue going to the Ulta in Mansfield where the customer service is on point. read more

I have been to different nails shops getting my eyebrows waxed and different shops getting them threaded, not getting the results I wanted; I was always told that my eyebrows grew unevenly and that the shape I wanted couldn't be achieved. Sarah in the brow bar was able to shape them and also recommended a product to make them appear fuller. I was so happy, I couldn't stop smiling! YES, I will definitely be coming back! read more

I was very impressed by the customer service I received at the Arlington Highlands Ulta! I had a flatiron (about 4 months old) that stopped working. After contacting customer service I went down to this store to get the copy of my receipt to send the manufacturer of my flat iron. However, when I got to the store I was able to exchange my flatiron there and get a brand new one! I was walked away extremely happy with how quickly I was able to resolve my issue. They have made an Ulta customer for life! My one complaint is that when I called to see if returning my flatiron in person was an option I was told over the phone that I couldn't do that. I would just recommend consistency among staff members. Other than that LOVE UTLA! read more

I scheduled 2 appointments today for 230 one for me and one for my boyfriend. We got there at 220 and they took me for my haircut right away. I mentioned that my boyfriend was also scheduled for a haircut as well and they said no problem and his lady was finishing up a haircut and would be with him shortly. He sat there the WHOLE TIME I got my hair cut while everyone pointed at him trying to find someone willing to cut his hair. The lady scheduled to cut his hair took off. They were done with my haircut ( mine took about 45 mins) and so I sat with him another 15 mins while we waited for his haircut. People were being taken in front of him and finally two ladies actually STARTED ARGUING ABOUT WHO WAS GONNA HAVE TO CUT HIS HAIR! They were all scheduled to leave at 3 and didn't want our money I guess. When the girls started arguing right in front of us about who was going to have to cut his hair he said said forget it and left. They then apologized and offered to cut it but NEVERMIND! I have never seen such UNPROFESSIONAL BEHAVIOR IN MY LIFE! read more

I have been going to Ulta hair salon for two years now. Linda colors and cuts my hair, she is fantastic, friendly, loyal, affordable, and very talented! I love that she has been there for so long and there is not a high turn over. I also have very long hair and she has never been one to try to chop it off. Linda is highly recommended! :) read more

So I've been to ULTA twice and of course both times I went to see Kathy in the Salon. Kathy goes above and beyond expectations. She is a great hair stylist and does the work you ask for. I asked her to do a treatment on my hair. She researched my request to make sure it was dobe right. Anytime you want your hair dobe and you want it dobe right. Book your appointment with Kathy at Ulta in Arlington. She will make sure your happy with your hair. read more

I've been here a few times and I love this place. They accept coupons without any hassle and they are pretty helpful. I always find the right curling iron when my old gets jacked up and they seem to always have some great sale going on. I wished they carried more make up like Sephora but they carry more stuff than the average drug store. :) No complaints here. read more

Good selection on makeup and deals. The hair salon fried my hair to the point they couldn't proceed to fix it! They still wanted me to pay full price and didnt offer discount to fix the hair! It took my hair over a year to get it healthy again! The front girl was unsympathetic and unprofessional!! Stick to sephora! read more

Made an appointment to get hair trimmed for the following day. Read reviews and had confidence that this was place to go. I have to admit the hair cut was perfect but the customer service lacked dramatically. I'm a people person and get along instantly with most everyone. The girl doing my hair was rude, acted superficial and as if my business was a nuisance to her. The other girls' chairs were empty and they were chatting. I felt as if she rushed me through as an inconvenience so she could join them. I'm just happy (and lucky) I got a good cut. read more

Unfortunately, I'm not going to be able to continue getting hair cuts here. On my last visit, my bangs were cut crookedly. Also their payment system was down and it was my problem to figure out how to pay them. There are sooo many places to get a hair cut, the experience has to be alot better than that. read more

Literally the worst salon I've ever been to. Jacqueline was rude and didn't even know how to do a blowout. I went back for a complimentary service because I complained to corporate and Beatriz was horrible too. She didn't even know what a blowout was. I had to walk out before I wasted any more time. Go to Paul Mitchell in the same shopping center instead. Half the price and 10x better. Kind of sad because at Paul Mitchell they are still learning and Ulta stylists already have licenses (even though it doesn't seem like it at all) Stay away from Ulta Salon, you'll leave upset and disappointed. read more

AMAZING stylists me and my mother in law went in for some hair makeovers and it was the best experience! my hair is beautiful as well as hers! Sade and Olivia are awesome and very talented we found our new stylist for good! read more

I went into this salon to see if I could get a cut and color. The stylist proceeded to argue with me about the color I wanted. I walked out. Terrible customer service. I would not recommend this place to anyone. read more

I'm so upset. I went in yesterday for a cut and color. I only needed a trim on my bangs and the girl who cut them chopped them off way shorter than I asked. The color was awful, after bleaching my entire head the stylist went on to dye my hair what came out to two different colors. The crown ended up orange and brassy and the back ends almost green. Nowhere near the pretty golden brown/ dark blonde I asked for. I went in to speak to the manager. She wanted to reschedule me with the same girl. I said no and told her I needed my hair fixed today because there is on way I could go back this week. She kept insisting on rescheduling. I asked for a refund but was only given a partial. I will never go back. I found another salon to fix the color damage but they couldn't do much about the bangs. read more

I will never come here or spend a penny!! Workers were so unhelpful didn't greet me or ask me if I needed help. My rating is minus 1 star for this store. I waited 10 minutes just to ask for which foundation marches my skin tone. Go to sephora they're so much better there!! read more

Linda does my hair perfect every time. Even when I give her very vague directions she makes it look awesome! Their prices are reasonable and services are dependable, at least with Linda anyways. read more

It was disappointing when they changed their in-store coupon to $3.50 off $15. However, I still sometimes use it. When I was told by the cashier that the coupon excluded sale items, I later called to inquire and was told sale items Are included. Get on the same page! Either they are or they aren't! read more

I had a really great experience at this Ulta last week picking up my usual makeup purchase. One of the consultants, Simone, greeted me immediately and was so helpful in finding me the right color makeup and recommending a new product that I LOVE! I highly recommend this store! read more

I had a lovely experience here today! I was trying to find some concealer to cover a recessed surgical scar on my face, and one of the managers (I wish I could remember her name!!) picked the perfect shade and brand for me and showed me how to apply it in layers with a stipple brush followed by translucent powder. My scar looked ten times better than it did when I came in! She also graciously answered my barrage of other beauty questions and I left with the best long wear lipstick I've ever tried and additionally some beautiful blush that I can't wait to use! Wonderful customer service and selection. Thank you so much to the lovely manager lady who was so patient with me! I couldn't be more happy with my visit. read more

The staff at this ULTA are terrible. I came here a few weeks ago, walked around the store 4 times looking for someone to help me find something. Then I saw a group of them huddled together in a meeting, so I lingered but no one acknowledged me. I just walked out without buying anything. Then today I walked around looking for someone and I came up to two staff talking to each other. So I approached them, smiled, and stood there waiting until they were done talking. Why they didn't stop and acknowledge me is a mystery. Then when they were done talking, one looked up at me and walked away and the other just completely ignored me. She had nasty colored hair with like pink and other color streaks through it. So after a bit I walked away and walked to another two employees. One of them I approached and I started to raise my arm up to get her attention and she like moved me out of the way to talk to another employee. At least she said excuse me. Then I turn around and the bad hair lady was there, looked at me and then started talking to the two staff. I was dumbfounded. When I FINALLY got a staff's attention I made a comment about my interaction and she didn't even apologize or say anything about my experience. I want to figure out who to call to make a complaint to. This was just rude! read more

I like Ulta but in the specific location, they always have a huge line with only 2 cashiers. With the long line, it is hard to get by to look at other products. read more

Ok so I have been going to this salon for years even though it is hands down one of the most expensive places in the metroplex (seriously, my highlights and cut cost me $230 last time). I am giving this salon 2 stars instead of 1 star strictly because I have never walked away with a bad cut or color. HOWEVER, I will never go to this salon again. The last time I was in here, the lady who did my hair (who was a color specialist which basically means they can charge you whatever they want) told me that I needed a deep conditioner treatment before she applied color. She told me she would not charge me for that service because in the long run it would make her job easier to work with my hair and because I hadn't asked for it. After she applied the treatment and rinsed it out SHE THEN SAID "actually, that will make your price go up" and then she charged me full price for the service she said she would do for free. I should have confronted her but I didn't. I really wish I would have because she needs to know that is not ok. It rubbed me the wrong way and a side note- everytime I have ever been to this salon, the staff complains about managment, their coworkers, AND their clients. They are a bunch of cranky old women. If you are desperate for a quality salon and are willing to pay out the wazoo then this is a great salon, just be prepared for shady service and some bickering. read more

Possibly the worst haircut in my life happened here. I cannot see well so I have to trust the stylist whenever they cut my hair. Bangs were crooked, and it looked like something took a bite out of the right side of my head after she was done. I was so upset, there was nothing that could be done to fix it since she cut it SO SHORT. I had to hide behind hats and headbands for WEEKS until the wonderful staff at Instinktive Salon in Grand Prairie could fix what the butcher did to my head! Never come here! They just talk to each other the whole time and don't actually look at your head! read more

The ONLY reason why I go here is because of Sarah at the Benefit Brow Bar. She is amazing and knows her job well. I have been going to her for over 2 years to wax my eyebrows. I will buy her products because of her. NOT because of how fabulous this place is. Other than that no thank you! Restrooms are always a mess. Product is all over. Ulta brand section is trashed out with lipstick and nail polish all over the signs. Clearance section I understand it is clearance however at least put it back together at the end of the day. Don't leave open products on it! I make my brow appointment every 3 to 4 weeks, buy my recommended products from Sarah... then GO! I do not browse, or even stop to window shop. Just a trashy place. Only place in this store that has it together is the Benefit Brow Bar section. Sarah and her associate keep it well stocked, organized, and clean. But that is it! There is always a line by the way. So expect to spend 20 to 30 minutes to check out. read more

I've gone to this Ulta since they were Ulta 3, actually as soon as they built the building. I received a free gift award in email and took it in to claim my gift. Two women sales reps were busy stocking a shelf and talking to each other and were very short with me when I asked where the gift was from which I was to choose. It was clear that I was an unwelcome interruption to their discussion. Then a 6'3" man with heavy make up and lipstick waited on me at the counter. I got what I came for but it was an unexpected show altogether. I will not be back to this store. I may order on-line but never this store again. When stores loose their customers to on-line operations they whine like they don't understand why. I know why! read more

I scheduled a haircut appointment here for my daughter today at 12. I waited 15 minutes for the girl who was supposed to be there to cut my hair. Nearly 30 minutes later, the manager came over to talk to me and told me that the lady that was supposed to cut my daughter's hair was in a meeting and wasn't supposed to have anything booked in her slot until 12:30. Ok fine. So he says another lady was almost done blow drying her client's hair and would be glad to "quickly" cut my daughter's hair and that it would just be another 5 minutes. 15 minutes later she is still blow drying this lady's hair and has not said one word to me. So in total, I waited 45 minutes and ended up leaving. I should not have to wait 45 minutes for a haircut. They should get it together and not schedule us with people who are in "meetings." It was 12:45 when I left so even if they scheduled someone at 12:30, the lady still wouldn't have been there on time! Puncuality is important to me and I will not spend my money somewhere where it isn't practiced. read more

So I love this store- don't get me wrong. The only thing that CONTINUES time and time again to turn me off is the staff. Probably 8 out of the 10 times have gone there I have encountered less than helpful workers. I will ask them to find something for me and more often than not they say they're 'out'. When in fact they are lazy and don't want to look for it. I don't know who's hiring these people but overall they have been rude, had an attitude or just unhelpful. They act like it's a privilege we are allowed to shop in their store. Not cool. The cedar hill Ulta is way better with much nicer staff. The drive is worth it. read more

Go to this "salon" at your own risk. Individual experiences may vary greatly. A stylist was highly recommended to me by a friend whose hair looked great. Since I was making a drastic change to donate my hair, I set up a hair consultation beforehand. The stylist seemed like she understood exactly what I wanted, my hair type, etc. Unfortunately she was booked for three weeks. So I made my appointment with her and waited. The day finally came and I was more than ready to get my hair cut. The stylist recognized me and knew my name. She seemed to remember everything, except she said that my appointment was an hour before what was listed on my reminder card. She was able to "squeeze me in" anyway so I thought it was just a simple error, but later I realized the "salon" never confirmed my appointment either. Then the cut began. She chopped some of the hair to an inch and actually shaved large portions of hair under the hair line! It was not supposed to be that short. That was not what we discussed at all! Our discussion which she apparently did not remember had been to modify the cut in the picture and make the back a bit longer. Instead she shaved some of my hair off and used a razor on the rest of it. Ladies if you have never had a short hair cut, it is extremely itchy if your hair is shaved. As an added bonus because she used a razor the ends of the hair are very sharp and keep stabbing me. I actually could not sleep as a result of this haircut because I am so physically uncomfortable. This is the first haircut I have had that has been literally painful. My advice is that you avoid this "salon" at all costs. I have spoken with two managers and they are unwilling to do anything. To sum up: 1) Had to wait weeks for appointment 2) Salon got appointment time wrong, no one confirmed 3) Despite lengthy consultation haircut was completely wrong 4) STYLIST SHAVED HUGE SECTIONS OF HAIR OFF WITHOUT TELLING ME 5) Multiple managers refuse to provide any accommodation read more

I would give this place zero stars if I could. Went in for a color and cut by the so called "MASTER" stylist. Left with a bill over 200$ and I look awful. I will be calling corporate. Not only is the hair color and cut bad the stylist Jodi was very unprofessional and rude and she's the manager...all she did was talk about herself and brag about how much experience she has. No offense why are you working at an Ulta and not an elite salon. Anyways I won't be back. Now I will have to go to another salon and pay to have this mess fixed. read more

I had my natural 4a hair straightened by Darol A. in the salon. She did an amazing job and took her time. She detangled my hair with conditioner gently and flat ironed my shoulder length hair. It was light and bouncy, just the way I like it.She kept a professional attitude the whole time and was very sweet. Book your appointments through her! read more

Sadly, I was desperate for a quick color & cut. I thought I could get a decent job done for the price they charge. I was wrong! Besides them doing a HORRIBLE job on the color, the girl doing it was really sick & kept having to go to the bathroom (leaving me sitting there). The girls checking you out at the front are rude. The store is never organized or clean. This is a poorly ran store. read more

Needed a basic cut/trim for my daughter, I was charged a whopping $47 for a cut that I could have even done! The stylist did not inform me that the higher charge was because she was deemed a "MASTER" before the appointment. I do not believe that we received a "master" level of service. During the 30 min cut, she was probably interrupted 3 times! Not going back for Jodi's service...last time we had an awesome stylist from the Lincoln Square and she at least talked to my daughter during the session! read more

The salon in this store sucks! I will never use them again. I went in wanting brown with dark red highlights. First time came out with bright red highlights, they toned it down, still bright red. Toned it a 3rd time and not its not bright red but not want I wanted at all. The manager talked to me like I was stupid as well. Cory was nice but he was mixing colors and I think he was trying to get me to like something he liked I stead of what I asked for. He is leaving for Las Vegas store next week so beware Las Vegas. Arlington people do not go to this salon. read more

Liz has been my stylist for two years and she's awesome! I get compliments all the time. Highly recommend her.

I had the pleasure of having Mrs. Maria as my stylist today. Instantly, I was greeted by Maria upon walking up to the counter. From the beginning to end, Maria was friendly and informative of the condition of my hair and tips on maintaining it between relaxers. She is a very pleasant person and she makes you feel very comfortable as soon as you sit in her chair. This is by far one of the best experiences that I have had at salon and it has so much to do with Maria. She is very gifted in her craft and I will continue to come to her for my hair care needs. She is awesome! I even bought some of the products she used in my hair because it turned out so flexible and shiny. Do yourself a favor and sit in Maria's chair. You will not regret it! :) read more

Great customer service. Went in for a hair cut today and everyone was very nice and helpful and assisted me when I asked for help in picking out some new shampoo and conditioner. Very affordable. Will be going back again. read more

I've been to this Ulta 4 times and have NEVER even been acknowledged; let alone given assistance. That is, until today. Nina stepped right up, offered to do a color match and sample for foundation. She was extremely personable, professional and knowledgeable. I thought that the associates on the Ulta floor worked for commissions & that was why I was gaffed on my other visits. Nina surprised me when I asked for her name (to make sure she got credit for the purchases I was making) and was told they do not work on commission. I am older and tend to schlep about looking unkempt; but that is no indication of how much money I have to spend. If I am treated well & given great service, I always try to reciprocate. Nina is the reason I will be returning to Ulta and not the other place that that starts with an "S" and rhymes with menora. read more