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    Ulta Beauty

    2.8 (82 reviews)
    Open 10:00 am - 9:00 pm
    Updated 2 weeks ago

    Services - Ulta Beauty

    Haircut

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    Never again! Friday came in for an appt and was told they could not honor it because of double bookings, despite calling an hour before to confirm. I was rescheduled for Saturday and came in discussing what happened the day before with the stylist Breanna, because she didn't speak to me the day before. She shared many excuses but no apology, and I brushed it off because I just needed to get my daughter's hair done for school. I said as much and also stated, "It's a new day; let's just move on" My daughter has her hair detangled, washed, and conditioned and is then put under the dryer. At this point, we have been at the salon TWO HOURS. I never complained and just arranged for my oldest daughter to meet me so she could take my youngest daughter home if need be (I had plans). Well, somewhere along the line, I guess because I was quiet and didn't really talk to Breanna, she decided she didn't want to finish her hair and said that she would be stopping the services. I said "But, wait she is supposed to be getting a silk press" & she rudely says "I know. I won't be doing it." You can only imagine my frustration as I stand there with my daughter--hair wet and plastic bag on her head. It took everything in me--and just reminding myself that my daughter was with me and I didn't have time to go to jail today--not to react out of the anger I felt at that moment. I left the store, and decided to call the manager Joanna later after I calmed down. All Joanna did was attempt to gaslight me into thinking I did something wrong when I know I did not. I believe I was refused service because I wasn't overly nice and management had already discounted the silk press service, so she didn't want to do it anyway. All they did was waste hours of my time and several gallons of gas. Would never return and I do plan on going to corporate as well as social media. I am shocked and appalled at not only how I was treated but the excuses cited to justify the actions such as "well you threw the clips on the ground" (after I was told services were being halted) or "well you were asking for discounts"--Whatttt?! How is this disrespectful? Laughable. I only asked about a discount because I wasn't made aware that the straightening services were already discounted and was told I would be charged extra for detangling. They have made up many false narratives to avoid being fair on pricing after my wasted time. I have no respect for Breanna or Joanna after how this was handled. I could have stayed home or made other arrangements if she just said she didn't want to provide services after all that happened yesterday. But they have poor communication skills, no morals, lack of respect, and are unprofessional and obviously petty and passive aggressive. Mind you they did all this to a FIVE YEAR OLD GIRL who was having her VERY FIRST hair salon experience. She was so excited, and this has been a great disappointment for her as well as me. Kids are innocent!

    Curly cut completed
    Angela N.

    So Covid has been here 2 plus years and I needed a hair cut, not any hair cut but a reasonably priced curly cut. I went online and booked with Ulta. Emily did the work. She walked me through every step and we discussed all things curly hair. The salon was quite empty and separated from the goings on in the store. I wasn't pressured to buy a million different products. I will be back :)

    Eye pad gels and highlighter
    Blessing B.

    Since I was close by, I came here to pick up a highlighter and their birthday gift. They have the standard COVID procedures, social distancing markers and wearing a mask. Unfortunately due to COVID they didn't have any birthday gifts in stock. They had a sale going on from (30% and up) on select items. I got a tea-infused aromatherapy eye gels and the colourpop highlighter in Acting Up, the shade is subtly pigmented and goes on smooth. Colourpop is a cruelty free brand and they are conscious about the ingredients they put in their makeup which I appreciate.

    Kayla N.

    Love this location! Avoid Grand Prairie's 161 location if you're looking to be helped. A guy and an older lady COMPLETELY dusted me off while I was looking for help. However, at this Location Kaylin didn't hesitate to help color match me with Fenty Beauty's 330 Pro Filt'r foundation. She dropped everything she was doing and was happy to help. I sometimes get overwhelmed in stores like these. Especially if I'm trying out new products and don't know where to start. Thank you Kaylin!

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    9 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of CJ S.
    77
    4
    0

    10 years ago

    Helpful 3
    Thanks 0
    Love this 4
    Oh no 0

    Page 3 of 3

    Ask the Community - Ulta Beauty

    Review Highlights - Ulta Beauty

    So Covid has been here 2 plus years and I needed a hair cut, not any hair cut but a reasonably priced curly cut.

    Mentioned in 2 reviews

    Read more highlights

    Brandy Nguyen

    Brandy Nguyen

    3.1
    (36 reviews)
    2.3 mi
    $$

    I had to create yelp account just to let be aware of hairbybn. I had balayage done for first time…read moreand it was my first appointment with Brandy. First she canceled and rescheduled my 1st appt. I admired her work and service so I tried to book an appointment for a toner in advance. I follow her Instagram page and she posts open dates with times and you would Google text your name plus choice. After multiple attempts and no response, I left a voicemail at the front office. She messaged back saying she was unable to receive my Google texts because it was down. So she arranged appt, and she cancels it one hour before the time. Ok life happens, so I was understandable, and she said she would reach out to me to reschedule. After countless Google texts, texts to her phone and Instagram, she doesn't respond ever. So I gave up now. This is so unprofessional. Pretty sad because I'm Vietnamese and wanted to support another. The salon is clean and nice, but Brandy doesn't respond. Why even bother scheduling appointments and canceling or lie. Just say respond no or something. She posts daily on instagram with open slots and stories so everything seems fine and dandy. That's it for me, moving on to Bedford salon which had so much better service!

    She is great at what she does but is so unreliable. At least give your clients the courtesy of…read moreresponding with a YES or NO. Don't just leave them hanging when they've already made arrangements. I guess she's already built up a lot of loyal clients and doesn't need anymore. I'd rather go to a hair stylist that is willing to communicate and work with their clients. Her work is amazing I will say but not worth it to be ignored and treated like you're not important to her.

    Photos
    Ash brown balayage to compliment my skin tone
    Ash brown balayage to compliment my skin tone
    Ready for winter!
    Ready for winter!
    Ashy beige balayage

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    Ashy beige balayage

    Ulta Beauty - hair - Updated August 2026

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