I have recently discovered a great love for makeup and nail polish, which is a bit of an expensive hobby. Luckily Ulta can have some pretty good deals, especially if you grab one of their coupon flyers. I first came here on a mission to find some Sally Hansen Halloween nail strips. None of the drugstores or groceries I had visited had them, and dammit I wanted, nay, NEEDED Halloween-themed nails. While this location did have some their selection was limited. Friends who live south have told me that the location there tends to have a better selection overall than this one. (It's possible that this location is picked-over more often because of it's close proximity to a Whole Foods.) I've since been back numerous times to feed my ever-growing addiction. I like that they carry higher-end brands right next to bargain brands without any judging, and that it's easy to find things. read more

The past experiences with this salon is why I returned. My cuts were always very well done. Unfortunately, my last experience there was so horrible I won't be back, Ever! I should have seen the signs when I tried making small talk with the hairdresser and found out she recently graduated from school. I just assumed she was talented and that Ulta (due to the price of their haircuts) was very selective in who they hire. It seems they are not. I came in with two photos of a hair cut. One of the back and one of the front, so she could get a good idea of what I wanted. Essentially it was a sassy short bob cut. I also told her that I wanted the back to be slightly shorter than the sides (I just like it that way). What she initially gave me was a highly angled bob with what looked like a reverse mohawk up the center of the back of my head. Seriously looked like she'd taken clippers and buzz-cut a strip up the back of my head. I attempted not to freak the fuck out, and politely asked her to blend it in better, and again showed her the photo of the back. She managed to get it to look half-way decent, but I gave up on getting her to really fix it... and headed home to get out my own shears to correct it. When I got home is when I noticed just how bad it was. It wasn't even. One side was significantly longer than other. My bangs which were supposed to be left long, had a 1/2 inch section cut way short. Then I noticed that 1/2 inch section went all the way to the back, but not along a center part (which is how she was supposed to cut it) but in a strange diagonal. Then there was the layers.. one side had significant layering, which I loved. The other side had little to no layers. I've had people not understand what I wanted before, and I've had it uneven before.. and generally I can fix whatever mistakes pretty easily when I get home with a couple snips of a forgotten hair or two. But to fix this, requires growing it out and a complete 360 degree re-do. read more

Everyone was safe with their masks and enforced that rule. The staff was kind and efficient at checking me out despite the long lines. There was a very mean, angry customer at closing time whocould t return something with out a receipt (duh) or an account there, due to their policy. They handled her attitude very professionally even though she was being a nuisance AT CLOSING TIME! Two minutes after to be exact because I was there at the last second to exchange something....because I had the receipt and an account there. Took two seconds. Awesome staff that deals with a lot of mean makeup lovers, they are saints. read more

About the Salon: I absolutely love the staff. AJ is such a sweet guy! I normally see Teanna for cut and color. She's been doing my hair for almost a year now and she is perfection. I had a terrible experience at another Ulta Salon after moving south (Southpark Meadows, check that review) and I will definitely make the trip to North Austin just for her. She truly cares to do well at her job. Recently she wasn't available and my hair was in dire need of TLC so I booked with Lexi since I've had such good luck with Teanna at this store. Let me tell you she didn't disappoint either! They are both perfectionists which is a gift for me and probably a curse for them. I've been to other places where if the color doesn't come out perfect the first time they have an "oh well" attitude. But Teanna and Lexi both make sure that when I leave the chair I look fabulous without leaving broke. I highly recommend either of these girls if you need a cut and/or color. read more

I love Ulta's products, but I have had a frustrating experience them with the last couple of online orders I've done. Free gifts were supposed to come with some things I was getting last order I did, and they never came. I was also supposed to receive 200 more points with the order and I never did. I let it slide because I get businesses have it rough right now, but then an order I received from them today was supposed to come with a 9 piece free gift, which is part of why I ordered all that I did in this order, and I never received it and when I called they said the maximum they could do is $15 in an e-gift card. Which is better than nothing and I appreciate that, but I still haven't received an email with it, so I haven't even gotten that yet. The lady I was on the phone with just kept repeating herself and wasn't listening to my needs, and $15 doesn't come close to what they didn't send me. Pretty frustrating. read more

Not particularly my favorite location to go buy my beauty supplies, but sometimes there are a good deal here. I hate their coupons, it's very annoying. It basically doesn't have a good use unless you are buying items that are Sephora branded only. It doesn't work for anything else but that really. They have a good $5 section for gifts or small children. I wouldn't really recommend this place as your go to for beauty supplies. They have a lot of hair products, but I'm not sure this would be the place either. Items seem very over priced. They have your standard grocery store cosmetic items too, which are also over priced. read more

I recently got eyelash extensions so I came in here looking for some lash nourishment serum! This store is huge and I decided to b line it to the counter to ask where I vould find what I was looking for. The 2 girls behind the counter were very helpful and even came with me to show me where the products were. The first product she showed me was more of an eye cream so I explained that I just got eyelash extenaions ans then she went to the computer to narrow down the choices. While ahe did that I strolled around the store. In the middle aisle they had some great discounted items. I picked up nail polish for $2.99, a headband for $5.99 and electric hair clippers with the attachments for $7.99! I definitely recommend sifting through the piles of discounted items! I went over and picked up the product I came in for and headed to the check out. The girl who was helping me got side tracked checking people out but she rang me up and I joined the ulta club quickly and was on my way. They have a great product selection and even carried body butter from the body shop. I didn't even know they were still in business. I could drop a lot of money in here so beware! read more

No more ulta! No value as a customer or assistance locating package that was not forwarded. Much better customer service other places and value which is more important to me than the price. read more

I placed an online order (7-7-21), used $20.50 of my points value to pay as well as a $3.50 coupon, then used my debit card to pay the remaining balance, S&H and sales tax. Upon placing the order I realized my remaining point value was reduced by an additional $17.50 as dollar value decreases if you do not cash in all at once. Ulta does not allow cancelation of orders once they are placed. I learned that if I returned all items all points should immediately return to my account so I waited for my order to arrive. When my order arrived (7-15-21) I brought all items (unused), packaging, slips to my closest store for return. I wanted my points back, according to what I read this was an easy fix, I followed all of the steps to ensure I would get my points back. Never did it occur to me that I wouldn't get all of my money back. My intention was to do a full refund so I could have my points back (totaling $50 in value) and use all $50 at once. Upon return, before accepting the total, I noticed the balance of the refund was $.49 less than I paid with my debit card. I checked the app, did the math, and could not explain this difference in amount as none of the break down in cost totalled $.49 (I did not include S&H since I knew I would not get that back). The manager asked me to pull up my email from original purchase to better explain the difference, I did and she could not explain it. After looking at the email I realized that there was a $.01 difference between email and app, so I was owed $.50 according to my email from intial purchase. The manager was stumped and I take it willing to accept that I was out of the money because she stood there silently after I telling her this. Once I realized she was not going to offer a solution I suggested to be given a store credit for the difference, she told me that was not possible and did not offer another solution, she just stared at me. Frustrated I asked if she was waiting for me to accept my loss and give my money to Ulta. I understand that it's less than a dollar, it would not break me, but it begs the question that if the roles were reversed would I be allowed to leave the store if I was $.50 short on a purchase? Absolutely not. It was then that she offered to adjust the price manually, but I would have to forfeit all of my points from the order. Considering I was already out $17.50 from my mistake that I was attempting to rectify, being out of $38 in points for $.50 did not work for me. We settled on return for less than purchase to keep my points and for me to contact customer service at home. When the return was attempted she was unable to return to my debit card, the transaction was denied twice. No explanation, according to her she was prompted to contact the phone number associated on the account so I accepted store credit. When I returned home I contacted customer service via Live Chat option. I explained all of the above to the rep.  The representative, after 20 - 30 minutes of going back and forth, confirmed that I had been given a refund, but according  to him I'd been refunded a lesser amount that I was told in the store. App from intial purchase stated that I was shorted $.49, email from intial purchase stated I was shorted $.50, store return shorted me $.49 according to my receipt for store credit, and now the online rep says I was shorted $.69 which is the only total that makes sense -- it was my sales tax. Online rep was able to refund my of sales tax to my debit card so I suppose I made out with $.19 or $.20 depending which receipt you look at, assuming my store credit balance receipt is correct as I am unable to check my store credit balance online. I am currently waiting for the return of $.69, which I was told could take up to 5 business days. That is not unusual, but I now I do not have record of the conversation confirming that I will be refunded as Ulta automatically removes details of Live Chat conversations  with "a Human" once the rep ends the conversation. I am unaware of how to obtain this for MY records although Ulta states they keep their own records of "any past conversations". I am not confident that if I am not refunded my money that there will be record of an agreement to refund since this process has not only been confusing, but unnecessarily difficult and now what I'd consider sketchy. 1.5 hours later, a promise of my refund with no proof of my own, and frustrated that I had to beg for my pennies based on principle I googled to see if maybe I missed something, if some how I was in the wrong. I found several stories as far back as 2015 from customers not receiving their sales tax upon return, in one article Ulta allegedly reached out and stated that sales tax should be returned so keeping sales tax is not a part of their policy or wasn't in 2015. One customer allegedly sued Ulta for this. What was the outcome? No clue beyond Ulta still keeps sales tax upon return after years of customers fighting for their sales tax back. read more

I have been going to Bri for a few years now. Every.... Single.... Time.... I leave super happy with the way my hair looks. Bri takes the time to listen to what I would like and works towards making it happen. She's honest with what would look good and what may not be the best idea. Bri is a perfectionist and will take the time to make sure her work is legendary! read more

This is a review of the ulta credit card. DO NOT SIGN UP. They practice predatory lending and will not tell u if and why your account is not paid in full. Give you the run around and tell u to continue to wait and continue to tack on late fees. Despicable and modern day thievery. read more

I am really pleased with the Ulta at Gateway! I needed to exchange a shade of mineral powder and didn't have my receipt anymore. They were really cool about letting me switch it. I've sometimes had less than great service there but today wasn't that day! They were great about it!! read more

I have been getting my hair done by Bri for a while now. She does an amazing job and actually rescued my hair from an atrocious haircut. She's always open to discuss what you want and what will be the best way to achieve the look you're going for. It's clear she knows what she's doing and loves what she does. Whenever people have asked me where I got my hair cut or colored I always make sure to recommend Bri! read more

Worst service, you need to be an expert in hair to go to Arica, I was not expert I just showed the color I wanted on my hair, in first visit there was no color on my hair when I went for correction there was excess color on my hair, I was hoping to get help but they will never help you doing right thing with your hair or doing there job well as its their job to understand what shade customer wants and how will it turned up. I showed her shade and the shade I actually had on my hair was reddish copper. I was not aware that you don't color your hair in the middle portion but she just did that because I said yes which is looking even worse. Very very very very disappointed read more

If there was a rating less than 1 star I would mark it. I recently placed an order online and had to have it delivered because the product wasn't available for pickup. I marked my delivery address the same as the shipping, which they have delivered to this address before. However, they delivered to someone else at my old address 50 miles away and customer service blamed this on me stating that I need to remove the old address as the system defaulted. I asked for further assistance which was refused, told that this is something that they cannot fix and that they would not remedy the situation or give me to a supervisor. I don't know about the rest of you but if I spend $100 on products that is a good amount of money and Ulta can surely afford to help remedy this situation. Their refusal to fix an issue on their end shows that they are not concerned with how they treat people. read more

Nicolas was AMAZING!!! Great employees helped my daughter and I find everything!! He is so sweet and very great sales man!

Went to this Ulta on Christmas Eve. Even though it was busy, and the staff must have been eager to get home, they stayed attentive and very helpful. In particular, Elisa was willing to help with all of our concerns and kept up a charming demeanor in spite of all the stressors. read more

Wow. I spend a significant amount of money each year at Ulta; I ended up stopping by the Gateway location instead of my "normal" store in Round Rock. The staff is about as rude as they come and totally disengaged. As I was checking out a store associate was literally barking orders to the person that was assisting me with my purchase and then started arguing with me. Not professional! Ulta Corporate really needs to do an investigation on how this store is treating and assisting customers. read more

I am at a total loss of words and utterly shocked at the customer service at Ulta. I ordered several Christmas gifts from their site, without realizing it automatically populated my old home address. i contacted Ulta to try and have it changed to the correct address and they said there was nothing they could do. i got an email from them stating that my order was delayed so i took this as an opportunity to try and get the address fixed but still they couldnt do a thing. After contacting them 4 times I got the same response "they are limited with what they can do and cant help me". I have lost $128 and hoping the people who received the order would do the right thing and return it. read more

This is without a doubt the worst experience I have ever had at a salon. I went to the reception area to check in, looking forward to a fresh new change for my upcoming vacation. When I got there the receptionist indicated to Brianna, my "stylist" that I was there to see her that day. Brianna looked up without a smile or greeting, asked me if I wanted some water, and told me to go sit over there in a chair while she grabbed a smock. When she came over, she asked me what we would be doing that day. I pulled out my phone to show her two photos of styles my previous stylist had done that I loved. At that point she held my hair out with two fingers and a look of disgust and asked me what had happened to my hair? I asked what she was referring to as I had no idea there were any issues with my hair. To which she responded, again with a sneer, " I mean what happened to your hair, you have no hair here! Is this just how it grows?", I mean I guess my hair is thin and doesn't automatically grow in thick and long. I would have got up and left immediately, but I was too dumbfounded. I can't imagine sitting down in that chair with a health condition or other issue that causes hair loss or thinning, I would think any stylist would know how to appropriately respond in a professional and kind manner. I stated that my previous stylist had indicated it was new growth, which would make sense as I had also recently been taking biotin. She essentially told me she could "attempt" to do what I wanted, but it would just look all stringy and streaky. Her suggestion instead was that I return to her IF I happened to grow any hair she could work with and go from there. I'm not sure what makes her think I would ever in my right mind return to her or any other Ulta Salon who hires such unprofessional and rude staff. read more

I love this place! Especially my hairstylist, Natalie!! She walks you through things, is a great listener, and I've never left unhappy! If you're looking for a long term excellent hair gal, she's the one! read more

this ulta has horrible customer service & it says they are open until 10 online but they aren't. they need to fix that.

I tried to get my hair cut today, but the ladies at the salon had an attitude. I called in the morning and made a 5pm appointment. I checked in at 5:02pm. The lady gave me a strange look and then said okay I'll let Nicole know you're here. I sat down, but then got up to walk. I walked back at 5:15 and saw they were still busy. She didn't tell me how long it might take or that Nicole was busy with another client. I found that out while I waited. I cancelled the appointment with the person at the desk whom seemed surprised and said they didn't know Nicole was waiting for someone. So I guess they're just horrible with customer service and disorganized. I deal with chronic pain and it was a hassle to go to this appointment. Luis cut my hair great last time, but he wasn't there. Never coming to Ulta again. They always have an attitude. I don't know what's wrong with these ladies. read more

Love this ulta! Angie and the cosmetologist (didn't get her name) were very helpfully and nice!

Second time I tried this Ulta hair salon. It is still a big failure. Stylist do not confirm hair color, she doesn't ask if water is too hot (uses scalding water to wash my hair), when finish drying my hair - I have color ALL over my forehead and face but doesn't bother to remove it as a professional hair stylist should. Save yourself time and GO somewhere else!!! read more

Website is terrible, keeps charging me for things I simply have in my cart and don't end up buying. Website needs a lot of work

DO NOT ORDER ONLINE!!! If Ulta makes a mistake with an online order (in my case Ulta sent my $400 order to the wrong address) Ulta won't fix the problem or even try to resolve their mistake. I spoke to four different supervisors (one with dogs barking in the background) and all told me that even though it's their mistake, there is nothing they can do. Wrong! When you have good customer service, there is always something you can do for the customer to fix the problem. read more

We went to the Ulta at Friendly shopping Center for my husband haircut. He is usually picky and particular who to touch his hair and met Raven. The cost was $35. We usually go to a saloon but this time we tried Ulta. A $35 hair cut usually cut your hair for a minimum of 2-3 hours. She barely done in 5 minutes and she said done. I didn't even see any hair on the floor. We told her is that it. She said ye tell me what you want and as. Customer she should have guide us so she cut a few more and she washed it and styled it by just putting gel. My husbands shirt was now soaking wet for an hour. I was feeling bad for him because it was not the service we thought they will give us for the amount plus the tip. He said next time lets just go to great clip. In one hour his hair was back to before it was cut. I tried calling The General Manager Kelly and Marissa and Robin kept saying she's out. So if they are planning that cut for cure I would not go there to ruin my hair or anyone else. Just donate the money. read more

I'm not a girlie girl. I try to be but I honestly don't know a thing about it. If anything I'm someone who rather be super casual (meaning jeans and t-shirt) than get dressed up. Usually I get my make up at HEB or Walgreens. So if you ask me the difference between Ulta and Sephora I wouldn't know. The only reason why I went to Ulta is to get new powder from bare Minerals which is a brand they carry. Think of Ulta as the cosmetic counter at a department store blown up 3 times as more. There's more fragrances, facial products, hair products and makeup to choose. Also with each purchase you get points. I had to knock off a star because I found it difficult to get help in choosing the right tone for my powder. read more

I use the Living Proof Shampoo/Conditioner. Ulta had a free give away with purchase of $25+. I went to pay and requested the free gift which was 1 oz. Living Proof and conditioner. I was told they had run out. I told the clerk this is the second time this has occurred. Ulta was having a sale on a deep conditioner mask; buy two get one free. They had run out. In my opinion, I think they advertise these "freebies" and the store receives a VERY limited amount of the "freebies". This is a ploy to bring in customers. I will be changing where I buy my products from now. read more

I wish i could leave a 0 star, this company is so disorganized and unprofessional. They are big conniving thieves and Will do anything to keep your money. First of all my first order with them took forever, it took 3 weeks just for me to find out they sent it to the wrong address even though my correct address was on my order. I ended up loosing everything and mind you i paid over $150. I called to report the issue and their only solution was to send it to the same incorrect address Which took another 2 weeks and they refused to give me a rufund So i didn't have any choice but to pick it up from the "wrong" address which was 1hr35mins away from me and my order wasn't even correct. It had a whole bunch of missing items. I called them back again and they said they were Sold out of the missing products so they emailed me some store credit for the Missing items. Now look i had the so called "store credit" and i had to use it because i wasn't about to let them keep my money after all the nonsense they put me through. I used my store credit to buy some more stuff and they even offered me a free gift if i spent more than $100. i was so excited For the "free gift" which was a really nice tote so i spent a little more money so i could get the free gift. I placed my order and 2 weeks went by, Nothing! No tracking number, no package. 1 month goes by, still nothing but i was very patient because i do understand how everything is moving slow due to the virus. Another 2 weeks goes by and i got a tracking number and soon as i tracked it, i got a "shipment cancelled" because they never shipped my order. Now I'm pissed. I called the so called unprofessional customer service and was on hold for 2 hours just for them to tell me they don't know what happened with my order. Now how the hell does that even make any sense. I asked the rep what they were willing to do about it and she offered to reship it but they were sold out of most of the items and now I'm stuck with more "store credit" And no free gift cs they claimed they don't have access to the free gifts. somebody please help me make this make sense because i never had to deal with a company this trash before. This company needs to be shut down ASAP. There's no point of paying extra fees and shipping if this is the result you get. Please don't support a company like this. They treat people like toys. read more

Worst ULTA I have seen in customer service.

I would give Ulta a 0 if I could. I was able to purchase without an Ulta card but was made to sign up for an Ulta card before I could do a return with a receipt. I only went in the store in the first place because I was driving by. Next time I will drive the extra mile to a company that doesn't require that I give up my personal information. Very bad business policy. read more