It's 4am and I cannot sleep because I'm so mad at my horrendous hair! I never use Yelp as a platform to complain but this place got my first one. My stylist was Katie and she kept reassuring me she wasn't taking too much off to ends and now it's completely gone. Why would you not listen to your client who is paying you?? My investment of time for growing out my hair is trashed. I thought a nice salon like ulta would be amazing but I guess they really just hire anybody. I will not be returning not even for products! read more

This is a terrible soulless company! When I was very young after I had gotten my first job Ulta beauty asked me if I wanted to take out a credit card and save 10% on my $20 purchase. I said yes, young and ignorant I did not know that I needed to pay back the purchase immediately. A month or 2 later I got a bill that I owe $80 dollars due to interest. I hardly even had that in my bank account and I figured I would sort it out later. Another month or 2 later I got another bill in the mail saying I owed them $120. Freaked out I figured I would go to Ulta beauty pay them for the original purchase and explain I didn't know I would be charged so much for taking out the card and that I wanted to close it and the money I owed them would go away. I paid them for the original purchase but they would not forgive my dept. After several months the money accumulated to over $350. I got pregnant shortly after and am now a single mom. I tried to explain to them that what ever money I have needs to go to feeding my son and not some fat cat CEO of Ulta beauty that owes hundreds around like its water but they don't care! read more

I had my hair cut by Katie R. As usual it is always a fabulous style. Feel very safe in this salon. They clean between clients very well.

I already loved this Ulta and the ladies who work here, but now I love them even more. My now fiancé came in with a bag of my makeup (last December)and was looking to purchase everything that I used, because he was getting ready to propose with a professional photographer and he wanted to make sure I was picture perfect ready knowing that I would probably ugly cry (he was right!) I just wanted to say THANK YOU to whoever took the time to help him!! He mentioned how helpful and patient you were, but forgot to get a name. Thanks for helping to make the day as perfect as it was for me!! #youretherealMVPgirl read more

This salon is the best! I have been going here for years and I wouldn't let anyone else touch my hair but Brianna! She is so knowledgeable about hair color and it turns out just the way I want it every time. And she is amazing at cutting hair! You rarely find both in a stylist. The products she uses make my hair so shiny and healthy. I made the mistake of going to someone else on the advice of a friend just to try something new and she almost ruined my hair! It was crispy for several months. I went straight back to Bri! Highly recommend her and always get tons of complements on my hair! read more

So disgusted with ULTA. I ordered something for my daughter in law and the package came torn. They shipped a box in an envelope. It needed to be shipped in a box. They offered to send me another one and I had to return the damaged one. I got the reorder today and the package is smashed and torn. Once again they offered a new one. I said no thanks. Do not order anything from ULTA, unless you like damaged goods. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Austin, Texas

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The workers here are not welcoming at all... if you're colored it seems you're targeted by security because the security was comfortably sitting down until I walked in (I'm Hispanic & black ) and there was about 7 white women in the store shopping. I don't shop there no more it's awkward & uncomfortable read more

The store itself is a great resource...most things I need I can get there. HOWEVER, their "Guest Services" department is a joke. Six months ago, someone was allowed to make fraudulent charges on my ULTA credit card. They were allowed to purchase items beyond my credit limit, and my credit limit was even increased during these transactions...without my knowledge. I tried to make an online purchase today using a VISA credit card as well as PayPal but received messages that they were not able to process. Because there were no issues on my end with either method of payment, I called for assistance. BECAUSE I REPORTED FRAUD, they will not allow me to make any online purchase...if I want anything from ULTA, I have to go to a physical store. How's that for customer appreciation? They made the mistakes, were unhelpful in resolving the situation, and now are punishing ME. read more

Cashier looked great! If only that was all that was expected of her. She allowed one woman to cut in front of another in line and then was charging me full price for a product that's 50% off this week - and heavily promoted... signs everywhere. I opened my "new" lipstick just outside the shop and discovered that it had been used. Had to return it. The store has a great selection and their pricing is generally fair, so I hope they'll get their collective acts together. read more

This location truly just sucks. Especially whoever this new manager or whatever she is, is. I shop at Ulta VERY often, unfortunately this is the closest one to me and I've been debating never going there again and today was the day that sealed the deal. I went and had $150 total, and I had points- enough for $80 worth of stuff free! Awesome. So anyways I say I want to use my points and apparently overnight there is a new policy that you have to show an ID?? This is a point system. Not credit. Anyways every time I'm at this location there is a new policy or something this manager can no longer do blah blah blah. Drove 40 minutes to another Ulta, purchased $200 worth of stuff instead (because the employees actually help at this one) and got to use my points with no ID (waiting on new ID in mail), she gave me an alternative option! Wow amazing. Anyways... this Ulta sucks. Don't go here. read more

Best to avoid Ulta at all costs Best to avoid Ulta at all costs. I purchased an item values at over $500 and they never sent it. The cannot provide me proof of delivery and said they hope it turns up. This company should be avoided at all costs. I contacted customer service right away after I did not receive the product and they did nothing to make it right. They have zero customer service. I contacted the carrier and they also could not provide me with proof of delivery. If you value your money then don't do business with this shady company. You will never get your item and they will say they hope it turns up. I have multiple emails back and forth with this company and it was never solved. I don't get my product but they get their money. There are reputable company's to deal with. Avoid Ulta and take your business elsewhere. You will be happy you did. read more

Ulta does not have professional customer service. I have spent a lot of money in Ulta and especially during a pandemic I am conscious of where my money goes. I have continued to shop there until I had an issue in the store. It was not the woman's working fault but some of the policies that Ulta holds. They held their days where they have 50% off products. One was online only but was sold out online. They did have it in store. While all other products that were "online only" had options to buy 50% off and pick up in store. The product that I wanted was "sold out" online but had stock in the store. The sale would not be honored because it was a "perk" to order online which the woman kept stating but I saw no perk as it was "sold out" but really it was in stock. When I had made a comment directly to Ulta they had responded regarding a different topic. They didn't even read what I was making a complaint about. It was a dreadful feeling knowing that they weren't taking people's responses seriously. I wasn't complaining about the woman but the policy trying to get my voice heard and they responded about something completely different. I had to email back clarification to say "sorry". It was a waste of time even trying to bring it up to customer service with no validation of a response back about the actual complaint at hand. I wish that they were more professional and I will be taking my money and my business elsewhere. I am done supporting Ulta. read more

I've been getting my hair cut here for years with Brianna and she always does an amazing job. Can't believe I haven't done a review sooner!! She goes above and beyond explaining the different options with my color, highlights, balayage etc. And she always cuts my hair with great technique and does excellent face framing. I've never left the salon unhappy with how my hair looked. I'll continue going to her for as long as she is a hairstylist. read more

My local store is great. I've been a loyal ( and frequent) customer for years. Had a terrible experience recently with guest services (their fancy name for a customer service that is anything but aimed at service) I've requested contact and get emails letting me know how busy they are and have no time to take care of of this matter. At this point I throw my hands up and walk away. I'll miss my regular salespeople at Ulta but I'm sure Sephora will welcome a good new costumer. read more

There is a lack of trust in customers. I came in with my partner to decide what kind of make up she would need for her up coming sisters weeding and I could tell we were being followed based on our choice of clothing read more

I don't normally do something like this but be aware if you plan on ordering online and its an expensive item DON"T. If the delivery company claims the items was delivered to you but in fact they didn't you will loos out on money because they refuse to issue you a refund or replace the item. I just lost $600.00 because they refuse to replace my item or refund me. I provided them proof that the delivery was never made to my residences and still they refuse to do anything about it. read more

I've always had great experience with in-store shopping and products. My online or app orders have been nothing but problems! The first time I ordered online I bought an Urban Decay eyeshadow primer. The one I got in the mail was obviously a returned item because there was product all over the top edge when I unscrewed the applicator. I placed an online order today to be picked up in store. When I got the email confirmation it noted shipping time with expected delivery date next week. I immediately contacted customer service to correct or cancel and they said there was nothing they could do. I need the products today (which was why I selected store pick-up) and I used points to pay for them - points that are no longer available if I go to the store to buy because they're on the order being shipped. I asked if they could add the extra points to my account to cover the difference or provide a gift card for the point balance that I used and they declined. Store employees are FANTASTIC! Customer service if you need to call is severely lacking read more

I had an appt for 1pm. The day before they called to confirm and I did say i'll be there. I come at 1pm. One of the girls asked if I have an appt, i said yes and the name of the stylist. She told me to have a seat. I sat there for 25min. Then another girl asked me if i was checked in, i said i dont know. So she checked and said that my stylist called in sick today and that they called me in the morning to tell me that. Well, nobody called me cause if they did I would never drive there. So the lady says they cant get me in today till 4pm. I would never come back there! My husband also goes there and everytime he has to wait 30 min past his appt time. read more

I don't write yelp reviews, but I am now, because I'm pissed. I've booked a couple appointments with this ulta salon, no problems. Today, I needed my hair in TWO PIGTAIL BRAIDS, I called ahead, set an appointment, she said around $70 with blowout and $30 without and I said I'd decide when I'm there. I get there for my appointment and Don is my stylist, I tell her I'd just like the braids and she said she'd be right back. She comes back with a bill for $80 BECAUSE APPARENTLY ITS AN "UP-DO". whatever. I've had my hair braided there twice for $30, and she claims "they undercharged me, it's an updo." I'm beyond upset because I'm headed to a festival in 2 hours with no braided hair. Thanks a lot, Don! Ya big scam artist. read more

A lot of these negative reviews on here are for the store which I enjoy my store experience every time! Everyone is so nice and helpful and The Salon is extremely professional and filled with talented stylists. I would highly recommend getting your hair done here! It's easy to call to make an appointment or you can do it online! read more

Ulta Beauty - Hair done by Natalie. She does a great job keeping my hair icey blonde and feels super healthy! - Cosmetics & Beauty Supply Near Me - Austin, Texas

When buying online DO NOT PAY THME EXTRA For shipping! If it takes longer than usual or the package goes out of contiguous U/S states, they won't do anything about it, they will keep your money and they won't do a damn thing about it! They WILL KEEP YOUR MONEY, it's a scam, DO NOT PAY EXTRA FOR Their EXPEDITED SHIPPING, it takes longer than their free shipping, save yourself the disappointment and money!! read more

This is the closest Ulta to me and while I usually order their products online, I decided to come to this location for the spring sale. The first time I went, it was very busy and I did not receive the help I needed. I had a few questions about some products but could not find an associate to help. A lot of them were helping customers on the register, which is understandable, and one associate was helping other customers. They were definitely short-staffed because there was no one to help me during the whole time I was there, which was 30 minutes. There was also a security guard staring at me and it was very intimidating. I was not doing anything wrong but I felt wrongly targeted. I purchased a few products and felt rushed in the register so I ended up getting something I would've decided to put back if I had had the time. The next time I went, I went to return a few things because one of the items I had picked up was already open. Another one was obviously expired, it was separating and even after shaking the bottle, it did not have the right consistency or color. I had also picked up the wrong item so when I returned the item, I asked the associate if they had the right product. They said they didn't know. I found the right product after walking around a few times. I bought a few more things and left. This time, one of the products was smushed but I was too frustrated to go back. Both times, the story was extremely disorganized and there were only a few testers so I couldn't gauge what my shade would be for products. Like there would be testers for one shade but not the other. I don't know if it was the layout but the store just looked messy and kind of sad honestly. I will not be returning to this store. read more

I have had the best service with Ulta in many different cities. The salons are always clean and the hours are amazing. Now that I'm in Austin I have been to the Ulta near 360 and Katie takes such good care of me. Very knowledgeable about curly hair and that is not common. Every time I see her the healthier my hair feels. Thank you Katie for taking the time to always educate me on what is best for my hair. Donell read more

Poor customer service, bunch of kids and one token old lady, rest don't know what they're doing and finally one justifiable b word.

So let me tell you about my lovely experience at the Salon inside ULTA. I went in for a haircut and was very excited - it was pretty long and I wanted to cut and donate to "Locks for Love.:"I was told when I made the appointment that they would be happy to do that and so that's PART of why I chose ULTA to begin with. I sat down and showed a couple of pictures of what I wanted and the stylist rubberbanded my long locks to chop off. He asked if I was ready and I said YES! When he chopped through he asked me why I chose to cut all my hair off and I said, because I want to try something new and donate my hair - he was REALLY confused. Donate your hair? to who? I explained the Locks of Love and he was clueless then explained how they don't do that on Tuesdays.. REALLY????? So he takes me to the back to wash my hair and I am on the verge of tears. Another woman who just cut her hair shorter and he bragged how I had just cut 14" off. Then he starts to tell me how terrible my hair is, asked if I had hard water, or dyed it all the time. I said no - and felt even worse then I did 5 mins before. We walk back to his station and he gets out a comb, starts to comb my hair and says, "girl - what have you done to your hair?!? it's the worst I've ever seen - are you sure you don't do anything to it? this is just isn't gonna work" and THREW the comb in to the corner and got out a brush - humiliated. When finished, even though I realized that there were parts uneven - I kept my mouth shut and knew I could trim my own hair at home. The whole reason I went was to treat myself (which I could hardly afford) after a 7 week stay in a hospital where I had to put my long locks in to a bun every day - just so I could feel pretty again. When I was paying she asked if I wanted to make another appiontment - HA! are you kidding!??!?!?!? Needless to say - I wrote a letter to the management staff but even they failed the most basic customer service skill - an apology. Instead, was ignored. I will NEVER go to an ULTA again. read more

I wish that I could give this salon, and Grady, a negative amount of stars. What a horrible experience! I will never go back to this salon and after you read this, I hope you understand why. I had gotten a really cute haircut at the Ulta at The Shops at Tanforan in California during my holiday trip home. Seriously, cute! It was an asymetrical bob and I loved it. Shortly afterwards, I found out that I was pregnant! Yay, but no energy to mess with an actual hair style, so I let it grow out. After a few months, it just looked uneven and I was constantly wearing it up. Along with pregnancy headaches, this was becoming a pain. So, I thought that I would treat myself to a haircut, something basic, not too short, and that I could pull back. (Even though I was tired of wearing it up, I wasn't ready to step completely away from my comfort zone!) I decided that since my experience at Ulta in CA was so positive, I would give this salon a try! I've spent paychecks on makeup there anyway, why not? Wrong. I got an appointment with Grady. Holy crap, he was terrible. I went in and checked in (he happened to be the person checking me in) and I told him that I didn't remember the name of the person that I had the appointment with because "it was a quick conversation" (my exact words, not that funny). He stopped and fake laughed like I just told him the best joke in the world. It was weird, I just got a really strange vibe from him. Then he told me that my appointment was with him. I had a bad feeling already, but off I went. Well, off I went after he told me that he had to finish sweeping. So I get to his chair and explain my hair, what I have, and what I want. Since my hair was asymetrical, I asked that we don't go any shorter than the shorter side. He sounded like he got it, and even said that we would use that short side as a guideline. I went in with clean hair so he didn't give me a shampoo, which is fine, but he said that he wanted to blow dry my hair to see what he was working with. Ok. He then proceeded to blow dry for at least a half hour! With a round brush and it was starting to pull my hair! By the time that he started cutting, it was about an hour after my appointment time! That much BS and blow drying?? I just wanted a basic cut. Again, I had a bad feeling. He began to cut my very dry hair. And he cut, and cut, and cut. I was getting worried but he actually kinda reassured me that, and I quote, "I know it seems like I keep cutting but..." there was nothing after the 'but', he just drifted off. He then stopped to, guess what, blow dry my hair some more! It was dry when I walked in! Now remember that I'm pregnant, and heat is not going to be my friend. I had to tell him to stop and let me have some water because I was way too hot! I hadn't seen or felt the back. He went on with the cut, and he said that he was doing the final cut. The final cut ended up being the side that was the 'short' side, you know, the guideline side. Why was he cutting that shorter?? Let me also mention that during my cut, he stopped to give bad parenting advice to another client next to us after hearing a story about her daughter getting some of her hair cut by a friend. I mean he got personal! I was feeling awkward, the other stylist had walked away and the client just looked really annoyed. They need to drug test this guy, he was so out there! His name is Grady, remember that. Now he's "done" and I reach back and feel the bottom of my hair and it's gone. So short. I was shocked and I started crying! Actually crying! Then I looked at the rest and it was an ugly, UNEVEN a-line, bob! I never asked for anything like that at all and I definitely did not want it that short! He went and got another stylist and I told her what I had asked for, and I even asked him why he went so short and why he even cut the 'guideline' side and he said, "I only cut a little bit on that side". REALLY? Because I asked him not to cut it at all! I couldn't even look at him. It was such an ugly cut that I wondered what self respecting stylist would ever let their client walk out looking like that??? They got the store manager to call the salon manager, who wasn't there at the time. She said that she would comp the cut and see me on Monday so that she could fix it for me. I was so pissed off at that guy. Grady. Jerk. Natalie, the salon manager saw me on Monday, layered my hair and said that she would take care of any cuts for the next 3 months or so, without charge. Sounds good, right? Not to me because the experience with that guy makes me never want to go there again. Hell, I may never buy makeup there again! That person really ruined it for me! So please take this as a warning! If you do make an appointment at Ulta in Gateway, and they book you with Grady, DO NOT GO TO HIM!!! read more

This review is for the salon. I brought my daughter in for her first hair color appointment, and it went *amazing.* Her stylist was Malorie M, who listened carefully to what she wanted and delivered an A+ result. My not-so-little kid now has a really gorgeous purple/black fade thing going on, plus instructions on how to take care of it. We're so so pleased. Thank you, Malorie! read more

Last time I was in, they had cute polka dot soft sided ice chests free with the purchase of any perfume or cologne. The guy in front of me was buying cologne but turned down the chest. I don't blame him. What guy wants a chocolate colored ice chest with aqua polka dots for his beer anyway? When it comes to manicures, I am a DIYer. So I come for the extra strong and superior super duper Seche Vite. It costs a little more but one sweep of this top coat and my polish dries fast and lasts longer. I also like the Ulta and OPI polish. There is not much else I want here. The customer service is pretty ho hum. read more

Kenrik in the salon was fabulous! He did a great job in customer service and his haircut was great! He made me feel very comfortable and relaxed while completing services. Will definitely return! read more

Reading some of the reviews on here, I feel better knowing that I wasn't the only one who thought that the customer service at this location was very much lacking. So I don't feel bad for rating them with a low score.. Upon entering, I felt a little awkward and uncomfortable. No matter where I go, I'm always greeted with a friendly smile or "HI! or "Can I help you find anything?". But here, I got nothing! I did manage to make eye contact with one girl who I thought worked there and began to approach her, but she walked away immediately. Anytime I looked for help, there was no one to be found! I was searching for new powder foundation in my color. Spending 20 mins in each aisle to find my right color, I settled for two and set off to find someone to help me decide.. again, found nobody. Make a long story short, I ended up with the wrong color. I figure it was probably my fault since I should have DEMANDED for help while I was there. Idk! I've never been to a place with such atrocious customer service! The upside tho, the large variety of skin, make up, nail, perfume and hair products. My advice is if you know what you're looking for and don't need the help, this is probably the right place, otherwise go to Sephora!! read more

Everyone who knows me knows that I am a makeup hoarder, ironic because I wear very minimal makeup on most weekdays. However you better believe when I go out to go out, my face is beat to the gods. I love all stores that fuel this obsession and Ulta is no exception. I'll break it to you straight, Ulta's rewards program knocks Sephora's out of the water, actually almost everyone's does. However at Ulta the points you collect can be redeemed for actual cash towards a purchase! In addition when you reach platinum level (do you even need to ask if I've reached that level?) you earn more per dollar you spend than the one to one ratio Sephora uses. The issues I've had with Ulta mainly stem from their ridiculously slow online shipping but I can't blame this store for that. Other than that all of my Ulta experiences have been great! The staff here is friendly but they are slightly understaffed during peak hours; you may have to wait to be helped. About 3-4 times a year Ulta offers 20% coupons off everything, even their prestige brands. This includes Lorac, Smashbox, Too Faced, Bare Minerals, IT Cosmetics (even the brushes!), Urban Decay, and many more. Yes, I said THREE TO FOUR TIMES A YEAR. This totally trumps the recent hot mess of Sephora's annual VIB/Rouge sale. This coupon is given to all members of their rewards program, not just top tier. Plus they always have awesome gifts with your purchases (that's right Sephora, I'm side-eyeing you so hard right now). In addition, twice a year they do 21 days of beauty specials which has ridiculous deals on items you probably like and have eyed. Case in point: I picked up the Urban Decay Naked BB cream for $17 during one such event and the Too Faced Sweethearts Blushes for $15 during another. Can Sephora top that? Didn't think so. Why with all of these benefits do I remain loyal to both stores though? Sephora does have more "designer" brands and many exclusive releases which keeps them constantly in my rotation. Ulta also carries drugstore brand cosmetics as well as NYX. Their prices are more than fair and every week you can easily get some sort of discount on those brands. They also have a salon and many hair products as well as designer fragrances. I'm loyal to my salon and products so I can't comment, however they have some ridiculously priced deals on Living Proof hair products. At the end of the day, the life of a hoarder maximizes where to get their fix. As a result, I shop at both stores because there are things I can buy at either store. If you're a loyal Sephora fan who mainly shops for the aforementioned Prestige Brands, I'd recommend you check Ulta out. Hey, 20% off never hurt anyone! read more

I cannot stand this location, the low lack of customer service, and the way the staff makes you feel like they could care less if you are a customer or not. They can all suck it! Seriously, every time I attempt to go to this one for whatever reason I am there, the lines are too long, if you are trying to redeem your points or anything, the staff acts like they are put out and I just am not having that. I only like the South Ulta locations. This is seriously the worst Ulta I have EVER gone to but won't be going back. I am just really concerned because I watched the staff treat both me and a man shopping there for his girlfriend last week there horribly. It's just not worth it. There are too many other places one can go to for the same sort of thing with much better customer care. read more

Limited time offer for new guests: $25 for haircut and style! That's what drew me in. I showed up for my appointment ten minutes early on a Saturday morning. Things were very dead, and my assigned stylist Theresa was the only person there and was doing someone's nails. The receptionist let her know that my appointment was for 11 and I waited patiently. Until 11:20 rolled around and Theresa was still working diligently on the other client's nails. I let her know that I had another appointment at 1 and would be leaving if things didn't get started by 11:30. Finally she and the receptionist started showing a vague interest in my presence and asked another stylist coming in from break to cover. Her name was Mary, and she was great - very chatty, but talked me through my hair quality during my shampoo/conditioning and did a great job on my hair. She showed thorough attention without taking hours (I've gone to Avenue 5 and sat through cuts that took 3 hours with a novice) and did a quality check at the end. Things worked out and I walked out happy, but they added a weird $10 "density" surcharge that seemed pretty bogus - I don't have thick or unruly hair, so it didn't make much sense. Mary starts at the $38 level for haircuts. She's worth four stars, but my general ULTA salon experience was just okay. read more

HORRIBLE CUSTOMER SERVICE OR LACK THEREOF!! This was my 3rd and final time at this place! My first experience here was okay but no one asked if I needed any help and there were plenty of staff around. Second time, same experience. Third time = never again. I wanted to just simply return a Revlon mascara that I did not like because it was too dry. I had everything they asked for: original packaging, reciept, in the time frame. When I purchased the mascara, I also bought 2 other Revlon products because it was "buy 2 get 1 free". There were 2 products that were $8.99, one of which became the free one but it did not specify on the reciept which one was free. So the manager told me that the mascara I was trying to return was the free one and that I could not return it. The mascara also came with a free eyeliner in the package. When I bought it - all of them had the free item attached so there wasn't even an option to buy one that didn't have it. They orinally told me that I could return it for another Revlon product but then told me I couldn't retrun it at all because I didn't have the "free" eyeliner with it. The manager was rude and didn't seem to be affected by a customers feelings or problems with them. They should have said that they would return it this one time. Coming from a customer service background, it's really difficult for me to ignore bad customer service. If I could give them minus stars I would! read more

Worst service ever. Rude staff. I called in this morning to make sure they had what I was looking for before driving all the way up there. The lady on the phone assured me that it was in stock, but of course they didn't have it when I got there... I walked around the store for a good 20 minutes, and no one even came around to ask if I needed help. The lady at the register said she had never even heard of what I was looking for... Thanks for nothing. I promptly drove myself to Sephora, which I should have done in the first place! read more

Amazing! The staff is professional and the work is awesome. Would def recommend any of the girls there.

This place is great if you know what you need, which more often then not, I go there on a mission for a particular product. But if you want recommendations and want to try products on, you're on your own. Even in the Benefit Brow Bar I didn't get any help trying out one of their eyebrow pencils. Instead I went over to Sephora and they recommended a great product for me. read more

I've had to change my opinion of this location, and give one star instead of three. I contacted their corporate customer service department to see if I could possibly get a refund, as my hair is in worse shape than it was before I got the KeraStraight treatment. The salon's manager contacted me, and when I spoke to her, was only interested in condescendingly explaining what she *thought* happened, instead of trying to fix the problem. It doesn't help that the stylist apparently misled her on what happened during my appointment, or perhaps the manager herself decided to spice things up a bit with untruths. She didn't listen to anything I had to say, and interrupted me more than once. It was very clear that she was blaming me for what went wrong, despite her saying that she wasn't. :/ She was still running her hateful, uninformed mouth when I hung up on her. She hadn't even realized that I had put the phone down on my desk and was just staring at it in disbelief while she disrespectfully blathered on. I am totally gobsmacked by their lack of professionalism. They are clearly not interested in correcting what went wrong, and choose to simply dismiss my complaint because I don't understand how "hormones" can change hair. Never mind that the stylist clearly lied about my hair and the appointment in general, if the manager wasn't lying to me about what happened to cover them both. Disappointed doesn't cover it. I spoke to my credit card company about disputing the charges based on quality, and we'll see how that turns out. Ulta has permanently lost my business. read more

I went here for an eyebrow wax for my birthday (which is free) and I enjoyed the service! The lady was super nice and friendly. She was so careful with shaping them and making sure they turned out right. I really enjoyed it here and will come back! The people were really nice and helped me find the eyebrow wax area. read more

I'm not sure why I came here again. Every time I want to try on makeup, they are completely out of remover and tissues. Since makeup is usually the same price regardless of location, I'd rather spend my money at a store with better customer service and a few basic supplies (Macy's, Nordstrom, Sephora,... you name it) One upside, they do have a good selection of NYX, and they are open later than Sephora. If you're looking for haircare, you'll find friendlier, more knowledgable staff at Austin's local Beauty Store Salon & Spa. read more