Stopped at Ulta to see if they carry Korres products in store. I was greeted upon entry and easily found an employee to help me. For reference, they do not...on-line only. There is an incredible selection and the store is well-laid out making it easy to find what you need. read more

Ulta Beauty - Makeup - Cosmetics & Beauty Supply Near Me - Austin, Texas

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Made a hair coloring appointment with Glendy and a couple days before my appointment, I get a notification that it's been canceled. Not one call to explain why it was canceled or offer to rebook. read more

Came today to get a birthday freebie. I got the Lancôme trial size mascara. I also asked if they have free samples. And she said yes. She pulled out a handful of stuff, which I was so grateful for. Perfume, moisturizer and eye cream and a few other wonderful products. So happy I asked. The lady behind the counter was so sweet. She even wished me a happy birthday. I did walk around the store to look at some hair products. The store was neat and organized. Not busy on a Monday afternoon. Parking lot was full right up front by the sidewalk, but lots of parking everywhere else. read more

Ulta Beauty - Everyday freebies and a Lancôme mascara birthday freebie. Yeah me - Cosmetics & Beauty Supply Near Me - Austin, Texas

Service from staff feels optional here. It's not good and definitely not consistent. I was looking for help and could not get assistance. Employees do not wear name tags and I made eye contact hoping they would announce themselves read more

Customer service is lacking heavily. And the low star ratings make sense. I was helped by a blonde haired woman with tattoos and glasses at this location today (Sunday, June 22) and she asked me to input a phone number. I pressed "skip" on the pin pad and was then bombared with "you don't have a phone number? We can't return or exchange these items without a phone number. Do you know anyone with a phone that shops here?" When I politely replied, no sorry they live out of state. She then got an attitude and said "well these will be final sale then" . I said no problem, all four items are travel sized (clearly I wouldn't be purchasing travel sizes of items I planned to return) but I didn't appreciate her attitude when I denied her request to input a phone number. She was then silent the rest of the transaction. And I mean not a single word even after I paid and she handed me my receipt. Won't be returning and girlie needs a refresher on customer service. **worth noting online it notes if a customer has a receipt, they can return or exchange an item without a phone number. So if this is incorrect, please let Google know so it's not confusing for your customers. :) read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Austin, Texas

Very disappointed in the lack of customer service :( I work in customer service, and at the end of the day it would be nice to receive the level of care that I give to my guests at my job. I asked the personnel for help selecting colors that suit me in a specific makeup product. I was pointed in the general area to look and shown how to clean off the samples myself. A manager walked by and didn't seem to care that I was trying lots of samples by myself. I'm not coming here again. I usually get great customer service at Dillards, so I will be going there instead. read more

Becky the manager is not professional. She turned my first time returning to Ulta into a nightmare. Upper management needs to check on store 75 and check in on the stores metrics under Becky's guidance. The team lacked PK. Management should look at the camera footage from 8/3/24 at 445 pm and see how she treats the customers in her store. Edit: I would implore corporate to review any internal communication between Becky and her employees through the time we were in the store. I hope a formal investigation is completed. read more

Ulta Beauty - Becky - Cosmetics & Beauty Supply Near Me - Austin, Texas

Terrible customer service!!! All their employees are just standing around talking to each other, being completely lazy! No one asked if we needed any help finding something. We went up to someone and asked if they worked there, couldn't tell actually. Then we asked if they carried R.E.M. products, they said no, Sephora does. Then while walking around we found a back wall full of R.E.M. products! LOL! Their employees don't even know what products they carry! Then 4 associates were just standing around chit chatting and never offered to help us find what we were looking for. Needless to say, we left, didn't buy anything, and headed to Sephora! Ulta, you definitely lost some customers today! read more

I went in a couple days ago to get some concealer recommendations and Julie helped me pick the perfect one! She was so personable and friendly, and made me feel very comfortable asking questions, as I'm not someone who is suuuuper well-versed in makeup. I went home with the perfect product and will definitely shop with them again! read more

Great was able to get the help I needed with the bday coupon I wanted to use! Nice staff friendly smile fast to want help you and listen to me, walked me to the area of what I needed and check out was nice smooth flow, easy parking, nice lighting inside store, it's little bit of a maze in way walking through but not big problem. read more

DO NOT GET YOUR HAIR DONE BY ITZEL!!! She doesn't know what she is doing. I'm VERY surprised that they let someone like her work for Ulta Beauty. She is unprofessional and she DEFINITELY CANNOT DO HAIR (hair cuts/hair die). Very disappointed! read more

They should open at 9am. Over priced. Rude staff that ignore customers. Would rather just buy on Amazon than come here. Just don't bother to go anymore and it's hard to get to in this shopping center. read more

I can see why this Ulta business gets only 2 1/2 stars. I called today to see if they carried a specific hair product and the phone agent was not helpful. She knew practically nothing about the products that they do carry and just wanted to get me off the phone when she learned that I was not booking a salon appointment. They only want you to spend money at their salon. Poor customer service and poor inventory. I will not be going to their business again. I also spoke with a manager about this phone agent conversation, who gave her name as "Mia", I believe, and she was equally unconcerned. You would think that a business would employ managers who want to ensure good customer service and effective communication so that people will want to return to buy their products or salon services. read more

Came for my free birthday gift had the app and the cashier first said they have only two items so I chose one of the two then she needed to scan the app and couldn't find the bar code so told me after not even trying tht I need to contact customer service I will never come back to this location let alone give it another chance read more

Okay so I go to ulta stressed tf out cause mother of all acne breakouts decided to come knocking the day before three interviews and a date I've been insanely excited for. My skin was just fighting against me. I didn't know what to do and I normally know a-z on what works for me-I felt super defeated going into ulta. SABRINA MY FREAKING HERO saved the day!! She gave me a step by step skin care routine on top of application process of concealer to my angry breakout!! On top of that she gave me hacks on how to have my breakout feel more manageable throughout the day ‍ I can absolutely say that Sabrina made my day. I left ulta feeling confident and excited for tomorrow. Thank you so much. I will definitely be coming back to that Ulta to hang out with Sabrina and get a confidence boost. read more

I called at 10:48 am on Labor Day to get my hair highlighted . The gentlemen told me to come in now and they have an 11am appointment. I told him I may be a few minutes late because it's last minute. He assured me it would be ok. He even said they may have time to get my daughter's hair cut. I came in at 11:20 and the stylists quietly spoke and came up to me and refused to see me . They said "due to policy if I'm past 15 min they cannot do my hair"! What a load of crap. They were rude, unfriendly , and apparently didn't want my business . I spend thousands of dollars at ulta . I was 5 minutes late? Are you kidding me? The worst part was the salon was empty . If ulta wants to incorporate salon services they have got to find some personable , professional stylists that don't turn away clients . Will not be coming back to this location for anything . I work 12 hour work days and wouldn't have rushed here on my only day off had I known this . Luckily another ulta gave me an appt. read more

Not sure who's reviewed this location before and what their experience was..but honey, things have changed! I went in for a few matte liquid lipsticks and walked out with TOO MANY THINGS! This was due to the customer service from the time I walked in, and JOSH! Josh works at the eyebrow bar and is exceptional. All staff was kind and helpful, but Josh went above and beyond..even did my brows and recommended the right products to achieve the look I desired. Get over there and experience the new team ASAP. Smooches! read more

This is a great place to pick up beauty supplies. Every time I have gone to this location I found available staff that helped me find the optimal products. Last visit, I picked up Urban Decay eyeliner in "black market" and Tarte shape tape radiant, a nice moisturizing concealer. The staff person found my shade on the second try. It is the best concealer I have ever tried. The black market shade eyeliner was more like a dark charcoal gray than jet black, it was just what I was looking for. At the check out counter they have medium size totes with a bright design for just $5, perfect for gift bags. read more

I had shopped at Ulta for 20 years. Recently the customer service has been awful. I discussed with a manager and I said I would shop at another beauty line. Then was told that those other beauty lines label products to sale, not legitimate. Then I remembered I heard that 19 years ago. My loyalty is gone. Ulta has never been customer focused. Bye bye. read more

I only came here because I was trying to get a curly cut with Sam. I followed her from the salon she was at before and came here. It's hard to find an affordable curly cut anywhere. I consider this an affordable option. Sam or Samantha also does regular haircuts so don't be worried if you don't have curly hair. I would come back! The store is under construction so be aware that things are constantly moving and changing. The salon is at the back though. read more

I've been going to Kimberly at Ulta in the Gateway shopping center. She goes above and beyond to find out exactly how you want your hair to look. She is awesome and I highly recommend her!! read more

I had waist length hair with a terrible tangled section. Nothing I tried worked to detangle it. Savanna V. in the salon patiently and gently teased it out for me with the help of a lovely coworker. I was treated with kindness and compassion and left with my hair looking and feeling beautiful. Thank you Savanna!! read more

This Ulta is so picked over. There was a lack of testers, or if a tester was available, the purchasable product wasn't there. A product that I saw as available in-store online was not when I went in for it. I arrived an hour after opening and was disappointed by the state of the store. read more

This is my new Ulta! I've been a loyal Ulta shopper for years, but today was exceptional. Emily helped me with haircare, and Andrea guided me through skincare. They answered all my questions and went above and beyond to help me find exactly what I needed. I will definitely be returning to this location! read more

The employees are really friendly and helpful in here and the store is a lot less perfumey than the Cedar Park one - I could stand to be in here longer. read more

I cannot believe the level of both unhelpfulness and rudeness from customer service chat. I placed an order and chose expedited shipping - which apparently disappeared and didn't translate to the end of the transaction. I immediately contacted customer service and asked to pay the difference and change the shipping speed back to expedited. I was told they couldn't do that. They told me to place a second order. I asked to cancel the first if I placed a second, and they told me they couldn't do that either. When the customer service rep said "I hope I was able to help you today", I mentioned that they actually didn't help at all and these seemed like very simple requests. The service rep then said - no joke - "It's not simple and next time we suggest keeping an eye on your order." WOW. Will never order from them again, nor will I be visiting any stores. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Austin, Texas

Itzel from the salon is very unprofessional. I've booked a hair appointment that estimated for $140 and I've had my hair done at multiple ulta locations before and never had an issue. She texted me before my appointment and claimed that the price would be raised to $400 and would take 5-6 hours?? I've had the same treatment done multiple times and it never went over $160 and always took about 2.5 hours max. She then claimed that she couldn't do what I wanted and said that she knows people outside of ulta beauty salon that can do it. Ulta should definitely look into this because it's very strange that they'd hire someone that couldn't do hair in the hair salon section. Very disappointed because I always get my hair done at ulta. read more

Experienced a very rude woman at customer service when picking up my order. Not sure if her name. Gave me attitude for no reason. Just a simple interaction. She's doing it wrong - she needs to make customers feel appreciated, not like they need to go write a review in their car afterwards. Yikes. read more

Went in to get a replacement brow pencil and ended up getting helped by Josh, the resident brow expert. He was incredibly helpful and so kind, he helped me find a more effective option than what I had been using and I loooove the way my brows look with the new product he recommended. Josh also walked me through application and gave me a tutorial. He totally made my day, thank you Josh!! read more

I went in for a hair appointment with Katie. She was devacurl trained and so I trusted her. I called multiple ultas that were closer to me but no one had training so she was worth the driver. Katie has some suggestions and was extremely knowledgeable! I will definitely be going back to her. I needed to cut off a lot of dead hair and she did just that. I do feel like the prices at ulta are high for what your getting. The reason I did not give 5 stars is because they prices on the website where I booked were $10-20 less than the actual prices. It left me unprepared and I had to rearrange things to make sure that I could give a good tip. read more

Ulta Beauty - Hair by Katie - Cosmetics & Beauty Supply Near Me - Austin, Texas

Bad experiences with the salon. Once I had a lady with very stinky hands and my hair afterwards smelled of cigarette smoke. A few months ago went to see stylist Kim and she had bad BO (like not showering) then the next time bad breath and my hair frizzed out an hr after the blowout (and there was no rain outside). At least take a shower, wash your hands and brush your teeth before breathing on people! read more

I came in extremely last minute for a brow appointment that I booked online. Josh was absolutely amazing. Literally from the moment we walked in he was such a sweetheart. He truly listened to what I wanted. My 6 year anniversary is today and I wanted to look extra pretty and he made me feel like a new person. I will DEFINITELY be returning for my brows & lip. Honestly a 10/10 experience Thank you so so much xx read more

UNCOMFORTABLE experience!! This is my first time coming to this ULTA location and probably won't be back. I came to shop for myself and buy a gift for my mother. I ended up leaving with nothing because of the security guard on duty hovering my every move! There were plenty of other people shopping in the store. It was very clear I and my partner were a target of some sort. Is it the color of my skin (I'm Mexican) or because I'm a male? Either one would make you a racist or prejudicial. I even probed a question about a product as he was the closest person to me. He then says "Oh you'll have to ask the women, I'm just the security guard." If you can't help me please stop following me and stand by the door. read more

UNCOMFORTABLE experience Yesterday, My husband and I went to this store. The store was working normally. But, it happened something that I felt embarrassed. We arrived, two women asked me if I needed something specific . I said, no. I went just to looking. Perhaps, I could find interesting product, or I could find product with special prices. I often bought at Sephora store, I wanted compare the price. We were walking and see, when the security guy always circle around us. He was looking us, and walking, all time. I went to setor of hair he asked me, "You were ok?!" I was wearing shorts, t-shirt and sandal, for me I was good. I come from Brazil and I'm studying here. I was disappointed and never want to go back. And I wouldn't recommend this store to a friend. read more

This location is 20 mins from me. They were the only ones in my area to have the product I needed. Online I checked several other Ultas that said my items were in stock but unfortunately when I called before placing the order they didn't have them. I'm so thankful for the male manager, I can't recall his name. But I placed an order for pickup & he was so helpful. Will definitely visit this location more often read more

Theoretically Ulta would be more suitable for me because it carries drugstore brands as well as some high end brands. I need drugstore brands because I am unwilling to drop thirty dollars on some blush. However, the workers here are so rude. The parking situation isn't too bad since Gateway is huge, and the lines are fairly short as long as you go mid-afternoon. I came to Ulta looking for an It Cosmetics palette to purchase. I approached a female worker to ask her where I could find my desired palette. Well she gave me a stare down of first my bare face, and then my clothing. By the time she was done trying to guess my financial level based on my appearance, a look of contempt has appeared her face. She sullenly pointed me to the right direction, and went on her way to wandering the store aimlessly. I won't be coming back to this Ulta location. The workers are rude, the store is a mess, and I have the option of getting goods delivered straight to my house via their website. read more

I have medium length curly thick hair and always have difficulties finding stylists who masters my hair but it is not the case here! The entire team is awesome! They do my blowout like no one other does! I'm glad I came here to try one day and since I have never changed! I recommend highly! read more

Drive up service is low grade and they're never on time. I always have to phone the store after waiting 15-20 mins.

The wife loves this one! Better than Sephora! Always such kind management and staff! Cheers!

Visited the Benefit Brow Bar. Joshua was clearly hungover and did not draw out the shape of my brows. He just started waxing with out a consultation and there was no real shape to my brows when he was done. He was done in four minutes (I timed it) and didn't offer to style, fill in or show me any brow products. He left me at the counter when he was done to ask the manager if he could go home to sleep off his hangover. read more