I hate shopping at ULTA. ESPECIALLY THIS ONE!!!! All they have is a bunch of old workers that have no idea how to apply makeup. I asked multiple workers for help and I was stared at with a blank face as if I was speaking a foreign language. I kid you not all I asked for was a powder foundation!!! "So do you want like a translucent powder" "Setting spray" Lord help me. ALL I WANTED WAS FOR THEM TO FIND A POWDER FOUNDATION THAT WASNT ORANGY NOR CHALKY. Then I asked for my birthday gift and she asked me um so do you have the coupon? Why would I need a coupon for a birthday gift! I'm so annoyed. They were rude and unhelpful! read more

so.... the manager contacted me and was absolutely ashamed at how we were treated.... she invited us to come back and to try their gel manicures for free. We made our appointments and were excited. I also scheduled a facial. The facial was wonderful and I would recommend anyone get one there. I do not like my face being touched by anyone and I will go back to get one from them. the manicure..... oh gods where do I begin and I wish I sooooo wish I could post the photos of my nails I took less than 10 mins after leaving. For those of you who dont know, the gel manicures are cured and are totally dry by the time you stand up. first the girls name was Marisa, I remember since that is my sisters name. She knew that this was to make up for how we were treated in my previous post. She was rude and good gods I wanted out of that chair. My nails looked better when my friends 4 yr old did them. I wish I was exaggerating. There was no smooth edges my nails were different shades since they have to layer it. I am not talking one shade we are talking obviously different colors. She was in such a rush to get us done and out of the chairs since she had a "paying" client walk in moments after we sat down. I even had the gel manicure on my skin. For someone who left the nail polish more than 2mm from my nail bed.... and not even in smooth lines, she got it all over my skin and said the words....oh that will wash off later. ummmmm yea I am not okay with that. she had told me she "cut" herself on the last haircut she did yet she didnt bother to put a bandaid on her her scaly cracking fingers that were bleeding. I was horrified and watched with a careful eye to make sure that she didnt actually get any body fluids on me. My friend who was with me getting her free manicure as well..... had the princess pink color put on. It is not a dark color. Marisa didnt even bother to remove all her dark nail polish she did have on. so the sides of her nails had a dark stripe on each side. In fact one of the girls up front saw my nails and suggested that "I get a manicure in back from them". I just looked at her, handed her my price slip and when she saw I DID have a manicure there she went pale and didnt say anything more about it. I was so hopeful that the manicure would go well.... I was not happy when I left. I wrote to Ulta again to let them know how this had gone horribly wrong. I stated very clearly that I did not want any more "free" services. I just wanted them to know of the horror show I walked out with on my fingers. I advised that I did have photos so they could see how bad it was. I stated again that the facial was great..... however the manicure left a lot to be desired and was removed within one day. I NEVER got a response to my second complaint. I was not asking for more free stuff in fact, I told her I wanted nothing more from them. I just wanted her to know how it went with her employee Marisa and our "free manicures" to make up for how were were treated before. I WILL NEVER GET ANOTHER SERVICE FROM THEM AGAIN - unless it is the one girl who did our facial.... but NOTHING ELSE. read more

Staff are really nice and patient. I went to look for a special hair dye as I have allergic reaction to different permanent colors. Justin helped patiently with complaining or rushing me. He tried colors' patches on my arm. He is amazing , very gentle and definitely professional. read more

Good place to get myself lots of makeup in one trip. They've got Two Faced and Urban Decay as well as some of the more inexpensive eyeliners that I like to buy. The salon seems to cost about the same as other actual salons as far as hair dying goes.. they did a good job on my hair. I like Ulta. read more

Visiting from California (where I don't have an Ulta) I was told to go to this one for a few items out of stock at a different Ulta No one greeted me...they were not busy at all. I had some questions and it took forever for the lady to come over And she acted like I was making her life difficult. The lady that checked us out was nice. But this one needs to work on their customer service. read more

I went to Beth for a highlight and cut! She's fantastic! She is so sweet and really made sure gave me what I wanted and was very patient with my thick hair. I highly recommend Beth! read more

I went in to make a return. I had bought 6 palettes from Makeup Revolution because I heard so many great things about them. I used one of the palettes and then I found out that they parabens in them (I should've checked out the ingredients beforehand, I know) and so I decided to return them. When I brought them up to the registers, he looked at them and tried to tell me that they didn't sell Makeup Revolution at Ulta. Like what? If Ulta doesn't sell it, did I somehow make an order in my imagination and they magically conjured up in front of me? Yes, they were fairly new products at the time but shouldn't you at least check the packing slip and the order confirmation before trying to convince me that it's not sold at Ulta?! I ended up having to explain that it was a newer product from overseas and that they had just started carrying it online. So then I gave him my packing slip and order confirmation via cellphone and he asked me why I was returning the items. I told him that I had used one but had changed my mind about the others and he looked at my cousin (who was standing next to me) and started giving her these looks and rolling his eyes at me. She told me what happened afterwards and told me that she felt a little weird and uncomfortable. He returned my items and I guess he checked what my total was and it didn't match up to the order confirmation. Mind you, I had purchased plenty of other items along with the 6 palettes. He asked me if I had received a discount on them... How would I know, considering he was holding my phone with the order confirmation on it? He literally stood there for a few minutes looking at it while more people in line accumulated. And he asked for someone to help him ring several times, and quite loudly. Was this some kind of plan to try and humiliate me for making a return? I don't know. But after a few minutes, he was just like "okay." Thanks for wasting my phone battery. He handed me my phone back and after the return, I purchased something else. The weird part is, usually when making a return and then a purchase, most Ulta stores do it together. But he did it separately. He made the return and then he made the purchase... why? I don't understand. But anyways, I left the store with my cousin and she told me that he was giving her these weird looks and it just irritated me. I don't understand why making a return made him look at me like I'm some kind of scum. It didn't work. That's why you have a return policy. And this is why I try to avoid shopping at Ulta in store now. Service is awful and so is that employee. And I have visited maybe once or twice to pick up a couple drugstore items since that fateful incident and I have walked out every time I see that guy which happens to be quite often. Next time, I won't be coming back into this Ulta. He was beyond rude and made my cousin uncomfortable. My, how things change in just a few short months. It's time to find another Ulta that will actually appreciate my business. read more

Get your hair done by Kristen she is awesome! She did a fantastic job. Store is very clean, friendly and when you ask someone they are very kind, helpful and knowledgable. They have a great selection and always willing to help you. I enjoy the fact I'm not bombarded by employees in my business, they are there when you want them to be. The reviews written about this store are from persnickety girls who thinks the sun is shining out of their...mouths :) the only negative thing I have to say is that the samples on display could be checked on a bit more. The clearance aisle is baller! Great deals on super awesome stuff. read more

I bough the new Bare Minerals Marvelous Moxie Lip gloss over the weekend, on Monday when I went to use it for work I noticed that the suction part to remove access lipgloss was missing and because of this, had leaked all over my bag. So I went back into the store to replace it for a new one. The girl at the counter would not switch it out for the exact same product. I was baffled...she said it was because I didn't have a receipt and that more than 10% of the gloss was gone. I explained to her that I understand but the glass spilled all over my bag because the suction is gone...not my fault. And, because I'm human, I don't remember where my receipt was. She then insulted me by saying that a lot of customers come into Ulta and replace old product with new product and that's why we need the receipt. So, this girl pretty much called me a liar. I told her that this does not make any sense, you sold me a faulty product and I would just like a new one...seems easy. But she and the manager had to insult my intelligence but accusing me of lying. I spent $20+ on a product that they sold in their store and because I didn't have a receipt I can not replace it for the exact same thing. I just don't get it. For a business to sell such upscale and expensive cosmetics they sure don't have the respect for the customer. I will never tell anybody to ever go to an Ulta ever again!!! The worst customer service I have ever experienced!!! read more

Having moved to Hillsboro recently,I thought Ulta might be a convenient place to go. I have very long hair-almost waist length and am a little worried when I go for a haircut.Luckily Megan did a wonderful job. Most people get frustrated cutting my hair or blow drying it - but Megan was so so patient and I love my hair cut!! I also got some highlights - will definitely be stopping by. I know my hair is in safe hands! read more

So this place is like a mecca of drugstore brands + some nicer stuff spread throughout the store. Maybe I just decided to make my first visit on the wrong night but getting any type of help was a no go. I was completely ignored. The testers were nasty, if you're lucky to even find some. Maybe ulta has potential, but this location seems lacking. read more

I was here today to get ombré for my daughter . Britny the stylist is awesome. It's a 3 hour work for my daughter so I did browse and check out all the good stuff. So while I was having fun with all the coolest Anastasia"s and urban decay stuff . I ended up seeing some mascara from benefit . Rule 101 for me is always disinfect before and after trying any of these products . So as I was trying on the mascara on a mirror . One of the girls that works there walked up to me and shoved and slammed dunked the disinfectant spray in front of my face and said " YOU MIGHT WANNA USE THIS " . With some serious attitude and distasteful tone .and walked away so fast like a wind My reaction was - "thank you " with such big question mark on my face and wanted to chase her why would she approach me that way ??!!! I couldn't help but wonder how rude could she be ? I'm gonna have to say my peace ... she is the one who looks like need some serious disinfectant in her face ! This sales person treated me like crap ! Where she is the one who look like crap ! And looking at her pizza face is disgusting for someone who Represent cosmetics ! Her attitude is funky ! I wouldn't even recommend her working at Walmart or goodwill . I talked to the manager and she's very apologetic and it's not her fault . This gremlin looking person came back to me and try to apologize and I told her to "please kick Rocks " . Such a shame for ULTA . There's so many nice , sweet girls in this location but beware of this chic who look like gremlins with a bad attitude as bad as her face . read more

Came here for a haircut because I was tired of going to the Barbers. Didn't know what to expect since my girlfriend goes here, but I have to say that I was thoroughly satisfied. Aidan cut my hair and it was the best hair hair cut I've ever had. He was quick, efficient, and great conversation. I'm definitely going back soon! read more

I don't know why I keep trying to give this store a chance. Every ULTA I've been to in general was horrible, but this one is just over the top. How is it possible for employees to be this rude and unhelpful? I walked in, no greeting. Fine, whatever. I looked around, trying to find someone who could help me. These ladies clearly saw that I needed help yet just glared and ignored me. I said okay, your loss, and left the store. I thought they would've learned from their many many 1 star reviews here on Yelp. Guess they're illiterate too. read more

Naomi was wonderful! She recommended great products and days later, I still love the results and how confident I feel. Thank you Naomi!

I had a free salon service from the points I earned so I got my haircut here and it turned out really good. No small print charges. Then I had the 25% redken coupon and got my hair dyed here by another girl and it also turned out really good. I was surprised because I'm usually unhappy with something when I go to a salon. But I was really happy after both visits. They are really friendly and professional and on top of that I am really happy with how my hair turned out both times. I would recommend this place to a friend. I am leaving Portland and I don't think I'll find service at another Ulta salon as good as this one. read more

Went in on a friday morning right at open, was looking for a specific color (the new OPI Washington DC collection) the employee took me right to the spot where the display was and found me the color i wanted! And it was the last one, everywhere else i have looked hasn't had it available! So happy!! read more

This is one of the worst stores I have ever been to. I went today excited to purchase some cosmetics and left without anything. Huge swaths of the store were out of stock, basic things like black gel eyeliner and any pale shade of Revlon Colorstay foundation. The store was disorganized, unpleasant to look at, and confusingly laid out. For a store that looked so "budget" and was so limited in selection, their prices were unsuitably high. read more

I have been shopping at Ulta for years.. and the customer service has failed miserably.. not greeted no one to help you find the products you want. even my hubby went in last week and said the customer service is soooo bad he will never go in there again...he rather go to the mall. now you know that it was bad.. I will take my hard earned money and go else where from now on!!!! It was so bad I never write reviews I wrote corporate!! read more

I was looking for a new stylist in my area when I came across Ulta Salon. I was very nervous as all girls are when they go to a new salon. It turns out, I had no reason to stress at all!! I was scheduled with Shannon and she was AMAZING! She offered me something to drink right away, and made me feel so comfortable. I barely had to describe what cut I was looking for. She knew right away and went above and beyond my expectations. Not only did she do a wonderful hair cut, but she made the experience an enjoyable one. I am happy to say that I have found my new stylist and look forward to going back really soon for some highlights. Thank you Shannon, your the best!! read more

I wish there was another Ulta nearby where I live, as such, this is it. The store itself is fine, if you've been to Ulta before, you know what to expect, this review is for the cashier. She did not know what sales are going on at the moment. The lady on the floor informed me that if I get this particular product, I get a sample product for free, but when I told her that, she confused it with another different promotion they have. I didn't want to argue anymore because I just discussed with her that I wanted a different product earlier. Anyway. Not knowledgeable at all. And curt. Not sure if I'll continue to try to grit my teeth and deal with ill-informed, borderline rude cashier or just drive further. I don't recommend this place. read more

They have what I need, plain and simple. Would prefer to buy local, but Ulta has the variety of what I need with friendly and helpful staff. Sorry Beauty First... read more

I've been going to ULTA on Cedar Hills Blvd for a few years now for the hair salon and cosmetics. Madison, my stylist is fantastic! She's reliable, and an expert with hair. She hears what you say when you tell her what you want done; (no unexpected results which I have had with others over the years). I highly recommend her and the salon for any hairdressing needs. With the Ultamate Rewards credit card I rack up lots of points using it for salon services, so I can buy makeup very inexpensively. read more

I have been along time customer of ULTA especially at this location. I visited during the 21 days of beauty to get foundation primer when it was on sale for $5. It was CLEARLY shown in the ad but wasn't raining up correctly. The cashier got the manager who was EXTREMELY rude. Not only did she refuse to give it to me at the price advertised when I tried to show her the ad she told me to call the corporate marketing department. It's been a month and I haven't returned and have no plans too. read more

I like this store. It's organized well. Lots of make-up but other things too. They carry lots of products and I always find the employees to be helpful. Love the coupons too. read more

I frequent this Ulta location and each time they greet you when you come in but associates seem to disappear when you need them. What tipped me over the edge to write this review and give them a poor rating was the last time I went in. I was looking for a certain foundation in my shade and asked the manager. She said "sorry we're completely out, I dug through our stock for a client yesterday and couldn't find any check Friday when we get shipments." As I was leaving the store I saw a display of the foundation I was looking for with several bottles in my shade. It seems to me the response from the manager was simply out of laziness rather than an actual effort to helping a customer. I'll just order online from the brands website next time. read more

Expensive eyebrow services. 4 stars for good waxes, 2 stars for bad tints. Went for an eyebrow wax and tint, twice. Twice they were out of the correct tint color and tried to improvise. The first time the color turned out ok but was uneven and faded quickly. The second time my aesthetician made my eyebrows a cool dark brown when I had asked for a warm light brown. read more

Worst haircut ever. And it was done by the salon manager so I spent over $50 on a terrible haircut. She completely hacked my bangs. Hair is hair and it will grow back, but I just hate wasting money, Avoid at all costs. I would give 0 stars if I could. read more

Leave the coupons at home!! Fiance tried Ulta for the first time today at Cedar Hills. She loves her haircut but when she went to checkout the Manager seemed to be changing the terms of the coupon on the spot. After some rude treatment she ending up paying $10 more than planned. If this is how they attract new customers I can only imagine it will go downhill from here. Salons being run by a large corporation will only insure inconsistent service. Don't roll the dice when you pamper yourself, go find a real salon where the people care about what they do and the business they run. read more

This place was super amazing. Megan did my hair, (short notice on a Friday night) and did a fabulous job. She highlighted it and matched it so well. She was helpful and friendly offering advice (but not overstepping or trying to sell me something) and was very down to earth. She did a beautiful job trimming my hair as well and I look forward to going again soon. read more

Waxing is not great. It left my daughter with bright red burns that turned into scabs. She said it was worse than her usual wax at the Benefit Bar in Washington Square. The variety of products is great and so it the service, but I have had bad experiences with the hair salon/nails/waxing. read more

It's not a bad place. I got my hair done a few years ago there and it was really good. When I went again I wanted to have some blonde highlights in my hair. I paid $200 to have my hair go from ashy brown to Carmel. I was really upset I know my hair got the the shade of blonde I wanted it to be she just used the wrong toner. Big waste of money. Over all the employees are really nice and can be helpful. They have good products and are always stocked up. Buy your makeup here, just don't get hair hair colored. read more

Sam is the best hair stylist eva! She is awesome... great highlights and always friendly. Ulta is great.. Check her out. Great prices and lots of deals often!! :) read more

This place has great product but no customer service , the People at the hair salon looked nice and I tried to get a hair cut, Stephanie ruined my hair!! At first sight it looked great I even gave her a good tip, when I got home and showered I started to notice in the back if my head where she had thinned my hair I had huge chunks of really short hair! She left 1 inch patches of hair very well hidden where she "thinned" my hair! If you don't know how don't do it! read more

My review is for the salon. I had Stephanie cut my hair the other night. This was my first time at their salon. She was super friendly and made sure I was comfortable. She gave me the exact haircut I wanted and was very thorough with her consultation and making sure I liked the cut. Would recommend! read more

I cannot recommend color or cut services at this salon: I really was more patient than I should have been. Altogether during three visits I saw three estheticians including the manager. They are all charismatic and nice, but end up far more pleased with their work than I could be. The first two said that they were going to give my hair an even, uniform color. This is what I wanted. I warned that some of my hair is damaged and absorbs more color, so it ends up darker. -This is what happened. It looked surreally dark in spots: not natural or flattering at all. When I called back about their offer to correct this, the correction was also not corrective enough. I wondered aloud whether I needed more than a trim, as my ends are so damaged and obviously dry. I was assured that I did not need this, but later on inspection actually did. Also, one esthetician also asked if I was working that day. I told her that I was and the time that I needed to leave. She got me out 30 minutes late. I was quite late for work. read more

I'm going to give three stars for this review because it was simply a walk-through just to get the lay of their makeup land and also to check on prices. I was happy to see that they carried my beloved Clinique items (like Black Honey Almost Lipstick I've been using since college). It's especially nice to have it this close to home and not have to go clear downtown or out to Washington Square to buy at Macy's or Nordy's. I was surprised to see that they had a beauty salon and thought it a good idea they had it toward the back of the store where there is some privacy and not everyone has to see the customer all in wet hair and all. The only drawback today was that nobody greeted me or asked me if they could be of help. Great customer service is a siren song to me. Give it and I will definitely return. However, surprisingly for me, the strength of Ulta's product selection is enough to get me to return because I know exactly what I want and don't need to ask a lot of questions about it. They have what seems to be a good selection of perfume and other products like hair dryers, etc. read more

Disappointing action by Ulta and extremely poor customer service. The Urban Decay Born to Run palette went on sale for $24.50. I added it to my on-line bag, waited a day and then poof, it was gone! There were purportedly "no more in stock." I even entered my e-mail for Ulta to inform me when it was back in stock. I then proceeded to drive around and then call every Ulta in my area on July 14th and they, too, were "out of inventory" with the comment from one store manager that they were discontinuing this item (hence the 50% off sale) and they couldn't provide me with a rain check as I had received in the past for other items that were out of stock. Lo and behold, I was browsing the Ulta site toward the end of the evening on the last day of the Born to Run palette sale, July 14th, and it was back in stock... at full price ($49)... even before the day and sale had ended. I never received an e-mail informing me of this although I had signed up to be informed. The offer should have been available until the end of the day, as advertised. This is poor marketing and inventory management practice from a company I had come to trust over many years. I asked them to honor the sale price, as advertised. I am now posting this publicly but did give Ulta an opportunity to respond and make good on the sale promise first. They did not. All they could tell me is that there would be more exciting sales in the future. read more

Ok 1st time I wrote a review for Ulta it was for Ulta.com & it wasn't a favorable review due to their poor customer service at the corporate level. But today I'm writing a review for the Ulta Store on Cedar Hills. I want to give a shot out to Nicole, my hair-fantastic savor. I came in with some funky blackish on top & light brown on bottom hair color (not the cool ombré look either) I did myself using Bigen coloring. If anyone has used Bigen on their hair then they know the color is almost impossible to color over due to the metallic dye in it. Well Nicole not only fixed the color but she fixed the asymmetrical cut I was trying to grow out due to the last stylist cutting it wrong. I told Nicole I'm a minimalist so she cut my hair to were it would grow out nicely & fall in place after a shower with little to no effort! 3rd day and I'm still loving the cut & color:) It took a bleach process, color process, shampoo & conditioned several times & a cut to perfection (about 3 hrs of her time)...total $70 before tip!! I can't vouch for all the stylist there but Nicole is the one I'd go to again & again:) She doesn't rush & she doesn't push product either! read more

I went in after I just woke up with no make-up and I guess I looked scary because no associates would speak to me or ask if I was finding things which kinda sucked. read more