I love Ulta Beauty, but this location has been hit or miss for me. I'm not sure if it's because it's in this particular mall, but it's often hard to find an associate when you actually need help. Getting samples or product guidance feels almost impossible, and many of the testing stations are either empty or not clean enough to comfortably try anything. A lot of the displays feel messy or picked over, and so many items always seem to be out of stock. It takes away from the experience, especially for a store where trying products and getting recommendations is such a big part of the appeal. I still love Ulta as a brand, I just wish this location was more organized and better staffed so the experience matched what Ulta is known for. read more

Scheduled a makeup appointment a month in advance for my daughter's prom, I receive a call 8:46am canceling the morning of. Very unprofessional! If you need something reliable this location is not it! read more

Watch out for Shaniqua a.k.a Shanay-nay. This sorry excuse of a supervisor is extremely rude and disrespectful. She has no etiquette or respect for customers. Avoid this location at all costs. Ulta and its employees do not value customers nor will you get good customer service. read more

They didn't have much at first but is different lately. The last time I went was the Saturday after Thanksgiving. There was still some stuff in stock but the popular Black Friday deals were out. I understand they were too good to pass up. Been here after than and it's pretty consistent. read more

This rating is for Tiffany at the hair salon. She is a master stylist and takes time to understand your hair. She tells you the tough truth and has the gift of talented hands. She has helped cut my dead color out of my hair and it has grown back healthier than before. She is always pleasant and is full of ideas. I am excited to visit her each time. This time I received a 3 inch cut and a deep condition. read more

Ulta Beauty - My haircut the back view. Loose curls to give body. - Skin Care Near Me - Brooklyn, New York

See all

This review is for Ulta Beauty's (Kings Plaza site) Master Stylist Tiffany Ambrose. I highly recommend Tiffany. She was so thoughtful and provided me with a free phone consultation prior to setting up my appointment. Tiffany was so patient, supportive and brought my vision (also gave great suggestions/ answered all my questions) to life! Not only is she skilled and did an awesome job with this cut/ style, she has an amazing presence. Tiffany is 100% there for her clients. I highly recommend her. Thanks Tiffany! read more

Ulta Beauty - Awesome cut/style by Tiffany Ambrose @ Ulta Beauty/Kings Plaza! - Skin Care Near Me - Brooklyn, New York

I love this location so much. Thank you so much to all the associates at the kings Plaza location! Very welcoming and asked if I needed help. Everyone was so helpful and I found everything I needed. All cashiers were amazing in explaining the point system. Aimee was so helpful with a coupon issue I had at the register and so patient with me. Thank you so much Aimee! Thank you everyone again and happy holidays. read more

Went to pick up my regular must haves the morphe mascara and some peach blush I'm getting myself together for my son graduation in Georgia and didn't want to go without these items fast check out not too crowded read more

Amazing place. They have everything no matter what you need or want. And, they are just as good if not better than Amazon with makeup

One morning my daughter expressed that she was running low on skin care /beauty products. She wanted to try several items that some YouTube personalities mention they use on their face (Yes, she liked the way their "before" and "after" skin was portrayed in their videos-lol). After discussing where to go, it was decided to visit Ulta Beauty at Kings Plaza Mall. Having come to Kings Plaza quite a bit to go to other stores, I must admit that this is my first time shopping at Ulta Beauty. I was impressed with the overall layout of the store. Ulta Beauty has various items that one can buy for your hair (ex. shampoos/conditioners), skin (ex. Scrubs, makeup) nails etc. Nail Polish includes Essie, China Glaze and Ulta Beauty's own signature brand. There are many fragranced bath and shower gels to choose from which include those from the Philosophy product line (Amazing Grace smells heavenly-lol). Ulta Beauty carries makeup brands....NARS to Flesh and everything in between. Also, The Grinch holiday themed makeup kit was supercute! Colognes/Perfumes such as Yves Saint Laurent, Ralph Lauren, Jimmy Choo and Clinique are also available. There is a waiting area where one can sit before receiving consultations/salon services. Each section of the store was clean, neat and organized. Merchandise was displayed in the appropriate places which made things easy to find. My daughter wanted a specific toner that was not on the shelf. Staffpersons were attentive and helpful as they tried to find it in the stockroom. Although they were unable to get her the toner, she was informed that it has been ordered iand she can come back in a couple of days to buy the item. Dermalogica "Clear Start" Foaming Wash (to deep clean and purify skin), Cerave Hydrating Micellar Water (to remove makeup, cleanse/hydrate the face + restore skin), Ulta Beauty's Cotton Pads and Juvia's Place "The Warrior" by Juvia's makeup (eyeshadow palette w/ various shades of gold, bronze and hues of brown) were some of the products my daughter bought that day. Staff at the registers moved the line along rather quickly.The cashier pleasantly explained Ulta Beauty's Reward Program as well as the perks/incentives. My daughter signed up for the rewards program and received some complimentary items for making her purchase. Christmas is right around the corner and my daughter will be receiving an Ulta Beauty Gift Card as one of her presents. This way she can go and buy more from this place that provided great customer service! read more

See all

Store not well organized, lots of productions either sold out or never have a chance to restocked. I wish there were more staffs there to actually helping customers. read more

I made an in-store purchase and asked about the return policy. The associate said returns could be made up to 60 days and the product could be used maximum 20%. I ended up having an allergic reaction to the product and when I went to the same store to return, I was rudely told the policy changed AFTER I bought it and they wouldn't accept the return. Ulta made no effort to notify of the policy change. I left the product with the store and I also called HQ to explain the situation to get a refund. Initially, I became an Ulta Member based on their customer service in store and on the phone. Let's see if Ulta will honor their word and issue a refund. Will update the review but in the meantime, I'd stay away from Ulta. read more

10 out of 10 service. Mina is lovely!! I would 100% recommend this Ulta to my friends. The workers are nice and don't give any off putting vibes. read more

They sold me year expired cosmetics Terrible!! Foundation and powder from Lancôme Look on date when you buy something:( read more

Ulta Beauty - Foundation - Skin Care Near Me - Brooklyn, New York

This is a brand new Ulta store opened in the mall on the main floor of kings plaza mall. Everything is really nice very clean. all the employees are very friendly and there is basically everything that you would need from any other Ulta store. But like any other store opening they need to tweak and make things a little bit finer but that will happen as business progresses. Like all the Ulta stores they also have the beauty salon in the brow bar's which are really fabulous. The store was pretty busy and everyone was in an upbeat mood for the grand opening. I wish them lots of luck read more

See all

I went to this store tonight to buy UD Born to Run palette. It was on sale for 50% off. I walked to the display and it looked like it was ransacked. It took me awhile to find a salesperson to assist me. He was eventually able to bring out one from the back. The line wasn't long at 7:30pm. I was able to purchase and leave in 1/2 hour. read more

They do not return 100% of prices paid for returns. Know this whenever you purchase anything from this retailer.

Who the heck doesn't like makeup and skincare products? Beauty costs and well Ulta serves it's purpose. The only location in BK, it's in Kings Plaza. My issue with Ulta are the lack of availability of products. Items run out so much...its crazy. I'm Diamond, I spent over $1200 to reach it. With Sephora, you have to spend $1000. There is a two hundred dollar difference. Tarte shape tape needs to be sold in Sephora... Anyway, the lines can be long in here because sometimes only one or two cashier lanes are open. I always receive occasional 20% off (including prestige brands) so I come and shop. They carry Juvia's Place and recently started carrying Laura Mercier, Chanel and Belif products. They are only missing Fenty. I recommend their Ultamate CC, you can rack up points which totals to dollars off or free items on future purchases. Last bit, they have some of the best travel sized options! read more

Enjoyed my Ulta Beauty visit yesterday! Great selection, helpful staff, and left with some fantastic beauty finds.

This store is a mess. All shelves are so disorganized, it was hard to find anything. They had samples to try products, but they didn't actually have these products to buy. It happened like a few times. I was standing there trying some shadows, decided that I really like them and couldn't buy them because they were out of stock. The same thing happened with an eyeliner... I was just wasting my time there. I came in the middle when the store wasn't quite empty, but all the assistances were quite busy, doing their own stuff. Each time I asked for help I heard "give me a minute" (of course it was like 10 min instead of 1). I spent there an hour. I had a huge basket in my hands with the product I was going to buy. When I asked to use the bathroom they said it's only for customers... I mean, guys, I'm about to buy some stuff here and give you more business, am I not a customer? I heard that Ulta is a great store from my girlfriend in LA. I guess she had a different experience there. I was really excited to shop at Ulta. I was expecting to see a huge verity of brands, but honestly, most of there stuff you can buy in your local drugstore. read more

I just have to give a shout out to the Salon at the Kings Plaza Ulta Beauty. Both Ruth and Tiffany truly earn the title "Master Stylist". My daughter and I had our hair done by Ruth today and I cannot say enough good things about her. She took the time to talk to us so she truly understood what we wanted, and did not stop until we were thrilled with the results. I also had my brows shaped and tinted by Stephanie - fantastic. read more

I having been saving my points to use for Christmas gifts. I come into the store and everything is going well and I pick up my items. That is until I get to the register. First, I have had an encounter with the manager before for a purchase and she's just very rude (that was me putting it nice) manager asks if I would be using a credit card, I say no I will be using my points. She then looks me up and down (I'm wearing sweats - why am I dressing up to shop at Kings Plaza? Does that matter?) If I could give 0 stars I would. read more

I traveled to this location because of convenience however I would have been better off driving into manhattan. This location was messy and didn't have anything that my daughter wanted. We arrived about 20-30mins after the store opened and the shelves were messy and needed to be restocked. We couldn't find anyone to assist us. I walked around the entire store before locating the brand we were looking for. In a nutshell we didn't get all that we were looking for had I gone to the location in Manhattan I would have. read more

I was surprised to see how messy this store is. I've never seen this in any other Ulta. Shelves empty or just a complete mess. I couldn't tell what makeup was a tester and what was new. Insane. It was so bad that I don't ever need to come back. read more

Ulta Beauty - Ridiculous. - Skin Care Near Me - Brooklyn, New York

First I'd like to try and start off on a positive.  Your customer service via telephone is the BEST CUSTOMER SERVICE IVE EVER RECEIVED IN MY LIFE!  Sooooo polite, friendly, understanding, professional & helpful.  A++++++++++++ However, my experience in the Kings Plaza Brooklyn location was the complete opposite.  I visited tonight 02/15/20 around 8/8:30pm.  It was my first time ever in an Ulta & since I experienced such fantastic CS via phone, I was truly excited to shop in store.  NEVER NEVER AGAIN!  This store is disorganized, messy & a lot of items not in stock.  There was NOT ONE perfume tester bottle with a single drop of perfume in it.  There was only one young lady WORKING the floor.  She had red hair and seemed very pleasent, but she was very busy with a customer.  She was the only person doing their job with the exception of the security guard who tried his best to help me with the very little knowledge he had.   There were 3 people at the register.  All were too busy talking to even acknowledge anyone there.  Now here is the best part.  I saw a worker walking towards the register.  My boyfriend told me to ask her for help.  So I asked her, "I have a question & was wondering if you can help me."  She shook her head no and the said rudely " I don't work here."  I was embarrassed and told her I'm so sorry, but then watched her walk behind the register & cackle with her other co-workers.  Do you have any idea how embarrassed I was???   So I could not test any of the perfumes, so I just chose one.  When I was at the register I asked if there was another tester bottle.  I used to work at Sephora & we would take out a new one whenever it was empty.  The girl said "no, that's a management thing".  So I just went through with the purchase because the idea of coming back made me sick.   I had a return that I wanted to apply and she said no because the return by date is 2/11.  I took back my invoice and showed her the purchase date was 2/11 & the return by date is 4/11.  If I didnt point that out she wouldve let me leave thinking that.  She put it through & I paid the difference.  Once I got home, I tested it & it stinks & im now stuck with it because I never want to go back.  I really hope someone speaks to the employees there because with the horrendous condition of the store, rude employees, lack of stock...this location will never stay in business. read more

Made a call to them asking if they had an item I wanted in stock since it was out of stock online and they said yes! When I got there, I realized they had place the wrong item on hold for me and told me that the item that I wanted is no longer in stock and that I could not order another one because their system was down. Very frustrating because I wasted time coming here for nothing. read more

The staff here are super helpful and the store is neat. The one gripe I had about this location is that some testers are not available. All of the Smashbox metallic liquid lipsticks were out of the display. When I asked about the tester for another product in my presumed shade that was missing, the sales associate told me that it was stolen. Another thing of note is that products go out of stock and seem to take a while to be back in stock. I do prefer going to the store than purchasing online if you do too, I would recommend calling ahead if you're looking for a particular item just to make sure it's in stock. read more

I had no idea they opened an Ulta here. I was so happy when I saw it. One of the workers told me they opened a week ago. I came on a Saturday afternoon and let me tell you this place was packed! You would've thought they were giving free cheese with your tarte kit or something. The store has the same lay out as the one in Valley Stream. Everything was organized but it was really difficult to see most products because there were teenagers hanging out on the aisles talking and snapping away with no intention to buy so I left. They have a lot of workers which is great. You'll spot them quickly because they will have a full face of makeup. I would like to come back sometime when the eager crowd tapers off. read more

I became a usual customer of Ulta! They always have some good offers and free gifts! I love Ulta brand makeup and they have amazing variations of many other companies! I felt so excited when I received my package today! The gift is awesome! Thanks Ulta!! read more

Ulta Beauty - I can't wait to use all of this - Skin Care Near Me - Brooklyn, New York

See all

very friendly and helpful staff was looking for a particular item and the young lady went out of her way to go check in the back and even suggested what day i should come back great service read more

So unprofessional! Can't even update google hours. Went all the way there to find a cheap sign on the door that they close at 7pm instead of 9:30pm. Management team must really take things serious there LOL! read more

This store is a mess. I came in on a Wednesday and the way the store looked it seemed you would've thought it was the day after Black Friday. There was barely any perfume testers out and what was out was empty bottles or bottles without any nozzles. The clearance racks had makeup skincare hair care items on one shelf just all muddled together. If this was Marshall's I could understand because that is how most Marshall's stores are. I'm almost convinced the Ulta on 86th street could NEVER look like this so I am very befuddled as to know how the associates are able to work and not clean/ restock products but apparently that is not apart of their job description here. read more

This review is for the Salon at the Ulta location inside Kings Plaza. I called a few weeks ago on a Saturday evening and asked if they had any last minute appointments available for a hair cut. I was asked if I could be to the salon in 15 minutes, which worked out since I was nearby. When I arrived I was greeted by Tiffany and brought back to shampoo my hair. Once in her chair I explained that I had a bad experience at another salon and had some super short / uneven pieces in my hair and was trying to grow it out, but felt like my ends needed a trim. We discussed how much I was willing to cut off and Tiffany went to work cutting and layering my hair. She gave me a bouncy, voluminous blow out and my hair smelled and looked great. She even recommended some products I could use to combat dry scalp during pregnancy and I appreciated that as well. This was my first experience at this Ulta salon but I have been to others and I have to say my experience has always been positive. The fact that they took me on short notice so close to their closing time without attitude or making me feel like I was inconveniencing them was what really impressed me. Tiffany even made my next appointment with her so I have it on the books and won't forget to get my hair trimmed on time, which I loved because with a baby coming I probably would have forgotten all about it. Thank you Tiffany! read more

Very poor customer service!!! Took me a while to get help and when I finally got a hold of an employee he seemed careless. I believe his words were 'I work for tarte, if you need it from them I can help you' seemed rude. Meanwhile I needed help with something from smashbox. When I finally did get help, this guy seemed miserable and careless. I don't what's going on but these employees seem to really hate their job, not the kind of service I was expecting. read more

Staff was very useless , did not want to help at all . Just told me to go look around the store without any help . Online said they had the 6 items i wanted in store but wasn't on the shelf . They said it would be available Wednesday because of shipment read more

Nasty nasty nasty. The place is super disorganized. Literally everything is all over the place. I was able to find a sales associate that was helpful when I was looking around and luckily I did find what I was looking for along with a few other things. The line was ridiculously long when I was waiting to pay as there were only two people ringing customers up. What a mess. The sales associate that rang me up was rude but was so kind to the previous customer before me. Do I not matter? Guess not but what can I say , not everyone's customer service skills are up to par as myself lol. Let's just say I'll just stick with the Ulta I know in Glendale. read more

the staff was very helpful, one girl in particular i think her name is Yasmin. she took her time and was patient while we were shopping, she was very insightful about all the products we asked about. very good at sales! read more

The place is dirty...sAmples everywhere and product all over or empty. Nothing is ever in stocked and food trash in the shelves. You can never find workers. Just an overall hot mess which is sad because it has a lot of potential to be great read more

First of all let me start by saying all the employees especially the manager and the salon workers behavior is utter disgusting. They dont know how to treat a customer and makes everything their personal issue. Dont know the first thing how to deal w people. Will never be going thr. Dont rec ppl also. read more

DON'T GO TO JOANNE TO GET YOUR EYEBROWS DONE!! I've went to various Benfit Brow Bars over the years in the city and Long Island and it was always a wonderful experience. When I heard there was one nearby I was excited andI decided to try them out. Joanne asked what I wanted and then proceeded to completely ignore my requests. I came in with (admittedly) overgrown eyebrows, I asked her to keep them full and natural and just to clean them up. Instead what she did was give me an arch, that I did NOT ask for, and remove most of the tail end on one eyebrow. When i expressed my disatisfaction she told me that I should've been more clear. read more