I wanted to wait until I visited a couple of times before leaving a review but I will not keep giving this place the benefit of a doubt. This location has theeeeee worst customer service ever! Today, a coworker and I were having a chat and she mentioned to the terrible customer service too. So now that I know that I'm not the only one, I feel ok saying it's THEM! The one near Triangle is much better. I was blown away with how different they were. Never going back to the Cary location. Bye....bye read more

The stylists don't listen to what you're telling them. I asked for full highlights, a deep condition and a trim. I got a jacked up hair! Stylist did a piss poor balayage, poor trimming, and didn't do the deep conditioning. Couldn't do anything about b/c by the time the stylist was done it was closing. A wasted $300!!! I wish I could give a -5 or no stars!! read more

My salon experience a couple of months ago at this Ulta was the worst I've ever experienced. Let me start by saying I'd been visiting the area for a few years prior to moving here, and I'd almost always stop by to have my hair blown out (it's naturally curly) during my visits; some stylists were better than others, but I was satisfied. Upon moving to Raleigh, I started searching for a stylist. I met Brynne (?), was happy with the blowout, discussed a potential color change, liked her feedback, and made an appt to have her color/cut my hair. She even gave me a coupon for a discount to be used for the color. She called the day before the appt personally and explained she was sick and offered to reschedule the next day. She was very apologetic - obviously not necessary and I wasn't upset. I wasn't sure of my schedule, so I called the next day, spoke to a man (the manager), asked if she was feeling better & scheduled something with her that afternoon. I arrived, spoke to a young girl with flaming blonde hair (dark roots underneath - if only I could remember her name!), and she said I was booked with her. I explained again that my appt was with Brynne, and she told me she was up for the challenge. I should've left then. I've never had a salon rebook me with a stylist without a consult and my consent. Yet I stayed. I showed her a photo of how I wanted my hair color to look (no, not a photo of Jennifer Aniston - a photo of ME, 2 years ago, with exactly the color I wanted to return to). We talked for quite awhile, and I felt confident she understood me. We agreed on just a few highlights and a plan for future visits. ---- Then she started foiling...and foiling, and foiling. My head was covered. I commented on our plan, and she assured me she knew what she was doing and I'd love it. THEN she sat me under the dryer --- for over 30 minutes! Again, I questioned this decision. She sat that because I had previously been using Aveda products (yes, I'm careful about my hair & try to be as gentle as possible), the foils weren't processing and extra time was needed. I explained (AGAIN) that I was concerned about damaging my hair, I never sat under dryers to process, and it seemed like an excessive time. She said that I'm a walking billboard for her and wouldn't let me leave looking bad. I walked to her station, looked in the mirror and realized I looked just like her --- flaming white blonde on top, dark brown underneath. When she asked what I thought, I told her it was much blonder than I anticipated/requested....which immediately put her on the defensive. She told me she'd give me 2 days to get used to it or I could come back (yeah, right!). ...but the story doesn't end here. She told me she'd be drying it curly. I said, "I actually prefer it blown straight when I come to a salon." She then lectured me that I should be extra careful now because my hair was very fragile. (My healthy, full hair that I walked in with was no more...) She recommended a product, and when I said I hadn't heard of it before, she looked around the store, and said, "well, that's probably because it's made for [and here she whispers] black people." - Stunned, I said nothing but let my jaw hang open for what felt like hours. It then came time to pay my bill. The salon was running a special on Redken color services. Despite foils being listed that way in the store, she informed me that foil takes away color so I didn't qualify for the discounted price. I then attempted to use my discount from Brynne, as my appt was made with her & I was unaware of the change, nor did I request it. She denied that & said she could get in trouble. I tried to call the store to speak with a manager about my experience twice. No response. Never again. :( read more

Nicole, a beautifying stylist at ulta in Cary was amazing! I had to cut my hair short because of poor Coloring choices and I did not know what to do with it! I'm used to long curly hair! She took so much time to help me! She explained everything, in detail! I would highly recommend her.... I'm going back in a few weeks to get a SMALL trim! She's the best !!! read more

I always get my hair cut with Latisha and she is absolutely amazing! Love her and can't say enough good things about her. My issue with this salon is unless you have the first appointment of the day it seems like it is completely pointless to make an appointment. They are rarely on time. Whoever is in charge of the schedule really needs to fix this. read more

Not too long ago, I went to Ulta looking for a non-prestige lipstick. I picked out one and bought it. I decided to try it on in the car because I was so excited about it! I'm glad I did, for the lipstick was a drastically different color than I had anticipated. I decided to go back in to buy a new cheap lipstick, assuming that I wouldn't be able to return or exchange used makeup. I talked to one of the employees about the situation and not only did I get a full refund, but she understood the color I was looking for and helped me pick out a new lipstick. This time I actually got the shade I wanted. I'm really impressed by their customer service! I wish I had gotten her name, but alas it didn't cross my mind at the time. read more

It's a hair and cosmetics place. It carries pretty much everything you may need. The staff at this location was very nice and willing to help. Usually, it seems to be a prerequisite to be snobby to work at Ulta. But not at this location. :-) read more

I've had 2 positive experiences with this location over the past couple of months. One busy Saturday when they were swamped, I was helped for over 30 minutes choosing a contouring set and learning how to use it. The salesperson could not have been friendlier and more accommodating. She really listened to me and gave the best tutorial for contouring--hate I can't remember her name. Yesterday, another busy Saturday, I had my hair and makeup done by Catherine. She really took the time to listen to me and asked me along the way if I was happy with everything. I did not feel rushed in spite of the fact that they were clearly busy + I was the last appointment of the day. My hair has keratin treatment in it so it has a tendency to not hold curls well, but my curls are still holding today after a long night of dancing. I got so many compliments! The makeup was the real showstopper. It was PERFECT and again she really took time to listen to me and what I wanted. She also helped me pick out some new foundation and a gorgeous lipstick! She truly made me feel beautiful, and I would highly recommend her for preparing for your next big occasion. This Ulta store is doing it right in terms of outstanding customer service! read more

Your regional management needs to review proper customer service with the floor staff. I had an employee that was rude to me and I will never go back. I was chatting about it over dinner and found 2 out for 4 others that had similar experiences. The staff needs to check their attitudes at the door and they can pick them up when they leave. There is obviously a management issue here. read more

I love this place! They carry a vast array of cosmetics, from drugstore brands (revlon, rimmel, covergirl) and the nicer lines (benefit, urban decay, stila) and pretty much every other brand you can think of. They also have their own line of skincare, haircare and makeup. I've tried their makeup and bath and body products, and have really been pleased. Their selection is vast, and they always have a good sale going, and usually a coupon, whether it's 20% off a single item or $3.50 off a $10 or more purchase. I will say their staff on the floor at the Cary location is not very helpful.. but most of the time I am ok with searching on my own and trying the testers out to see what i need. I will say I got the best haircut EVER the other week from Erika at this Ulta Salon, which is why I have gave 5 stars instead of 4. She gave me a great cut that works with my hair's texture, and blended in my bangs i've been growing out for a while. She took her time, and blew it straight, all for $35 which is a bargain to me, especially when many places want to charge $45+ for long hair. She is a real talent, and I highly recommend going to her. read more

Rachelle at Ulta Cary was amazing ! I been with one same stylist for years but she left town .I went to Ulta and it was worth the risk ! Shes been doing hair for ten years .Would recommend her . She is really nice and professional too ! RACHELE read more

Unsatisfactory customer service, so I make an appointment here to get my eye brows done because that's what I want to do after a long day at work drive to Cary in traffic and do that....when I get there the girls who do eye brows are gone and no one called me to tell me the girl there said they didn't have a number for me so they couldn't call EVERY PLACE THAT TAKES APPOINTMENTS TAKES THE PERSONS NUMBER! The lady who wrote the appointment asked me three times for the number so many be someone forgot but please don't just shrug your shoulders like meh sorry when you mess up its Friday and I'm tired. read more

I completely enjoy shopping at Ulta. They are constantly having great sales, they have a salon inside of the store and their staff has always been friendly and helpful. read more

Updated: I am updating this review from a 1 to a 3 based on the salon manager. She left me one of the nicest messages I've received from a business. She offered ANY free service I want at the salon. I will not be taking her up on the offer because for a special occasion I want to trust that they will come through. But I thought it was an incredibly nice offer and her voicemail was incredibly sweet. You can fix a bad experience with even better follow up customer service. I really appreciate the follow up by Ulta. I'm leaving this review as a warning to other people. Don't depend on Ulta if you have a special occasion planned. I made an appointment weeks ago because I had a big birthday dinner planned for tonight. I wanted to get my hair blown out and makeup done for this special occasion. As I am getting into my car to leave for Ulta I get a phone call and it is Misty (I believe that was her name) from Ulta telling me that they are cancelling my appointment. She stated she could only reschedule for another day but not super helpful as unfortunately I can't reschedule my birthday. She informed me that the hair appointment before me did not go as planned and they were having to correct it and there was no other stylist available. I understand that these thing happen. I've had an appointment pushed before but to cancel with no offer or flexibility seems like poor customer service. No offer to do just the hair or just the makeup. Nothing. However, it was her attitude that was the biggest problem for me. She was condescending and rude. She was delivering bad news and did not apologize until I got upset. An apology seems like the right way to start off that type of conversation, but maybe that's asking a little too much. Bottom line: I won't make the mistake of relying on Ulta in the future or shopping there period. This Incident has solidified my loyalty to Sephora. read more

Let's just start by saying I was trying to dye my hair purple. Yes. Purple. After being to Sally's, Walmart and even Walgreens, I had almost given up. Then being lost in Crossroads (everyone has done it when you first moved here) I happened upon Ulta. At first walking into the door I was SUPER overwhelmed. Then this adorable, young, salesperson came up to me and asked why I walked in and I simply said I tried three times to turn my hair purple. I thought FOR SURE I'll get that look I ALWAYS get when I say that, but no, she immediately showed me the product she knew for sure would work. Whats the most awesome thing about this place is that it also had the products I TRIED to dye my hair purple with already along with the one she suggested. Naturally, I was skeptical, but the product worked like a charm! Granted I went green a week later but that meant ANOTHER visit to Ulta and their knowledgeable staff. read more

Of course I love Ulta, however, they should seriously think about having their staff take a customer service class. Forget that you can't use any coupon ever on anything worth a crap, that'll always be their low point, but today I believe their customer service score dropped below ZERO. I was at this Ulta today for about 20 minutes in the brand name makeup section and not one of the makeup "specialists" spoke or offered to help me. There was a moment when one of them looked at me and so I smiled... they turned their head. Same thing with the next guy I passed on my way to checkout... Said nothing and looked the other way. Guess they're just waiting for their shift to end. read more

So I went out of my way to go to this Ulta because I was told to try Redkens Frizz Dismiss, so I got the shampoo, conditioner, and the leave in spray.... I originally used Redkens All Soft and love the softness it gives my hair but on a while and recommendation I went for this. I asked the girl at the register her thought on the two product lines and of course she said Frizz Dismiss would help my frizz that I had, so I bought it. At $67 I really hoped it worked somewhat of a miricale or at least tamed the frizz to a minimum but I was very much disappointed. In fact it made my hair even more frizzy than it already was. So I went back today to return it and as always I got the horrible treatment as always at this Ulta but even worse for bringing back the three products because they did not work and made my issue 10x worse! The manager said to me "What do you expect with 100% humidity, you're not going to get any product to handle that problem you have!" Actually, I would have corrected her but did not want her to feel anymore stupid than she already as by speaking, it was actually on 67% humidity today! Then she persisted to sale me more products after telling me no product would help me and when I told her I just want to do the return she said I should try their salon for a $160 keratin treatment. My hair isn't remotely close to bad enough that it needs a keratin treatment. I've had issues with the rudeness of this same exact manager before and now I remember why I stopped going to this Ulta... I definitely will not be back because their customer service is horrible and they don't know anything out their products except sale,sale,sale!!!!! Here's a update to make me even more happier!!! The refund was never received but my card was charged for the products again, twice, that I returned. So now I have to deal with that through my bank. These people are crooks!!! read more

So I'm usually a huge fan of the place and went with high hopes for a haircut having gotten one done before too for a trim . I asked the hairdresser named Taylor to cut off two inches and showed her how much and also specified that id like a layered cut . She didn't inform me or ask me any questions throughout the process and just kept at doing what she did . She didn't check in with me and just said she will probably cut it a quarter inch shorter than I asked and I said fine . When I looks back , she had chopped off 6 inches of my long hair and rather than layers the front layer and back were almost the same . I hate my new look and I've had long hair all my life so I really don't know how to go about this . To top it all she gave me the most pathetic blow dry that slicked down my hair and made it look oily. I didn't want to create a scene and reprimand her since I couldn't get my hair back and I should have checked in between maybe but even then there is no level of professionalism and horrid customer service . Didn't want to tip and was asked three times if I'd like to but I didn't give anything . I'm thoroughly annoyed and don't want to look myself in the mirror cause I look ridiculous and now won't be coming back ever . read more

So I should start by saying I'm an Ulta Platinum member so I spend quite a bit of time/money there throughout the year. I enjoy Ulta infinitely more than Sephora (more products less night club) and really wanted to love the Ulta closest to me. My first few experiences 3 years ago were pretty good. However, in the past year plus the staff had went down hill. I feel like each time I go to the store and have a question I have to A: interrupt personal conversations B: look for like 5 minutes for an employee to help me. I experienced a few nice helpful individuals but the majority are bothered and borderline rude! I have even had people sarcastically laugh at questions. They also seem to be out of products more frequently than say other local locations! Overall I will continue to go to this store but this is due my proximity to it otherwise I avoid it. read more

I have been going to this Ulta location for many years now. My experience here has been mediocre, until today. I came in to find a new foundation for my upcoming wedding. Every time I come in to get a new shade no one offered to help match me. Sheena is the first person who has offered so much help! She tested 4 different shades of one brand and gave me two other brand options. She was very knowledgeable when it came to the products. She even helped me pick the perfect lipstick for the wedding as well. I will be coming back more often now that I have had this great experience with Sheena! read more

First time at this location today, this will definitely be my go to store from now on. Great customer service, everyone was extremely helpful. I had an appointment at the salon today for a shampoo and cut with Catherine, she was amazing. I chose her because of the positive reviews on yelp & I have no regrets. I will continue to book my appountments with her. The check out like was long but went fast especially with only 2 girls on the registers. They were very friendly. I will be back :) read more

Wow, where to start? I've been shopping at Ulta Beauty branches all over NC and the Triangle for over 10 years. I rarely shop there now, as they tend to skew more toward a bargain-basement superstore vibe than I prefer. Today, I went to check out the only brand I still purchase, in-person, from Ulta. I arrived with a list of stuff I wanted to check out and headed over to the prestige lipsticks. I had multiple shades that I wanted to try, but searched and searched without success for materials to sterilize the testers. Multiple sales associates ignored me, until I was finally spotted by an associate cleaning surfaces in the mature/prestige area (more on her later). She set me up with a bottle of spray alcohol, and I went about my business testing lipstick shades. Now, here's the thing. If I'm going to drop $25-$50 on a lipstick, I want to make damn sure it's the one I want. I take my time. I blot. I check the shade in the sunlight. I take pictures to make sure I'm not re-buying a shade I already have (true story). I always clean up after myself and try to be a polite, respectful customer. Anyway, I'm going about my testing, deliberating between a few shades, when I feel like I'm being watched. My spray alcohol associate is straight-up staring at me, then when we make eye contact, she starts trying to joke with me: "Oh, you are going to use up all my tissues" (I had used maybe five tissues) "Why are you taking so many pictures?" "Which one are you going to buy?" "Oh, which one is that that you are buying?" I mean damn, lady. I've NEVER had any retail establishment try to nickel and dime me on TISSUES. After that, I had lost my desire to drop serious change in her department, cleaned up my space, and walked over to the mass market/drugstore brands. Where...surprise surprise, products were mislabeled with incorrect prices ($18 sponges marked $5...are you kidding me?), displays were partially assembled all over the floor, and clearly nothing had been restocked over the weekend. When it came time to pay for my purchases, I walked up to the checkout counter....no one in sight. I waited around for five minutes before an associate ran back over to help me. This is where I found out that my $5 sponge was actually $18. The associate tried to give me a price correction; but at this point I was pretty fed up with my experience and just told her to cancel it out. Short-staffed, AWKWARD PUSHY associates, and a mess on pricing and cleanliness. I will NOT be back. read more

Ulta is the best place to go for all of your beauty needs - cosmetics, hair care products, nail polish, etc. They have a loyalty program where you earn points that translate to $$ off purchases and send out regular coupons as well. The only issue I have with it is that it's in Crossroads and I hate to go to Crossroads! read more

This is from a while back (like almost a year ago) but I need warn y'all, don't get your hair cut or colored here. I had a very grown out balayage and I asked the stylist to bring it up a little and I also showed her a picture. She ended up bleaching my whole head and left an inch of my roots brown. There was no dimension what so ever. She also gave me a hair cut with layers and they were no where near layers my hair was totally botched and there was such a drastic difference in length in my hair. To this day my hair is still very short in the front and much longer in the back and it does not blend in at all. The color was very off but she was so sweet so I was too afraid to say anything even when I should've. I told someone at the front that it was not what I wanted and they offered a free color correction. I went in the next day and another stylist did my hair and I felt like she really understood my concern but nothing really changed, the tone of it was different but my hair was still no longer brown. I was so upset and it was a waste of $300 and I honestly think I deserve to be refunded. If you don't like your hair just say something, that was definitely my mistake but just don't get your hair done here. My hair is still very damaged from all the bleach used on my WHOLE head. read more

Staff is very dismissive. I shouldn't have to damn near run into before you speak. It's only you and myself in the ENTIRE makeup section and she didn't speak I didn't mean to bother you at your CUSTOMER SERVICE job! Guess I'll save my money tonight! read more

The Salon. Rachel was great. She works Fri nights. Listened to what I wanted. Exceeded my expectations! Cut, style, blow dry. Glad I stopped in. read more

I love this location! It's spaced out well, lighting is great and everything is easy to find. I can get lost in this Ulta, just looking at all the great stuff but what really puts the icing on the cake is the good customer service. I went in yesterday to purchase a curling iron that would work well with my new short haircut. Being used to using less than quality-but needing something at the time, I wasn't sure what would work. A young girl, brunette and unfortunately didn't catch her name helped me with an awesome one and a good heat protectant that worked great on black hair. This is definitely the Ulta you want to go to in the triangle! read more

I had another color touch up w/ Catherine. The blowout was exceptional this time. In fact, I really needed to go for my run later but was super conflicted b/c my hair looked so darn good. read more

This Ulta is very spacious, and is clean. I feel like most Ulta's are cramped, so finding this location was a breath of fresh air. The staff was friendly, and the store was well staffed for a Saturday. I noticed that a lot of the inventory was stocked full. This was amazing to me, because almost every other Ulta Beauty I have visited, they always keep their inventory low, and by then many of the items, like lipstick especially, have been opened by serial testers. I took one star off because they did not have the current sale tags on items. I bought Almay and Revlon products that were 40% off. They rang up on sale, but there were no tags indicating the sale. (I knew these items were on sale because I looked at the weekly ad before I ventured out.) Today was the last day of the sale, so either someone was lazy, or they already removed the sale tags early to make way for the next weekly sale tags. read more

Literally the worst salon experience I have had in my entire life. I wanted "cool highlights" she turned my hair GRAY, they charged me to fix it, then turned it a horrible shade of dishwater blonde. I am seriously pissed off at the quality and will never be going back! YOU HAVE BEEN WARNED! read more

I love that Ulta has mostly everything that I need, but I hate that I always leave the store with $50 of makeup more than I went in to get..

Terrible staff. I would give zero stars if I could. A woman physically pushed my sister out of the way to show another customer a product we were trying to buy. Other staff members were very dismissive and had condescending tones. I will not be back to support this business. read more

I've been coming to ULTA for years now. I love my stylist Nicki (McCullough). She always knows what to do to make sure that my hair comes out the correct color without damage. I've even let her have creative control with my hair before and I always love what she comes up with. She's done everything from highlights, to a copper balayage, and even a Pravana hot pink look. I'm about to start making my boyfriend come here. She can do men's cuts and corrective treatments as well. She's definitely my go to stylist and I'm very picky with my hair. read more

Kelly at Ulta beaver creek is terrible. Refused to cut my hair saying she did not have any experience in stacked bobs then blow dryed my hair the worse I've ever had in my life. They don't have many stylists in this location so going to another one might be a better idea if you want your hair done read more

pretty big store that needs more samples but its annoying when the associates just follow you

I came to this Ulta after having TERRIBLE service at the benefit brow bar at the location in white oak (Garner, NC). The girl, who didn't even tell me her name, was extremely rude. I had received an email for a free brow service from benefit and looked up that the nearest brow bar was at that location. I tried to use my coupon Thursday evening, but it was after 7 and the girl had already left. I was told that they previously had stopped doing brow bar services, but since benefit had sent me the email, they would honor it. I arrived today, around 4:30, and asked if she was able to fit me in. She said "in absolutely no circumstances can we use this coupon" and told me to try belks. I explained that I had come in the night before and they told me they would honor the coupon as long as I had the email. The email was on my phone, and I showed her. She SNATCHED my phone away from me and literally said "I'm going to check for you but I know for a fact that there is no way they would ever do that", and took my phone up to the front counter. I stayed at the benefit brow bar and made small talk with another employee (Ellie) while I waited. The girl returned and looked ANGRY that I had come in. She confirmed what they had told me last night and that I should under no circumstances "get used to exceptions being made for me". She then informed me that she was booked until next Tuesday and said they go by appointment only. I said okay, and asked what time worked for her on Tuesday, she cut me off and said "just pick a time" as if annoyed I had considered HER schedule. I chose 11, and received a benefit appointment card and left. I then drove to the Ulta on crossroads blvd. I went to the benefit counter immediately and asked the girl (Heather) if she had any appointments left for the day. She said she could fit me in next, and asked me to go talk to the manager (Elena) about the benefit email as she penciled me in. I talked to Elena about my experience at the other store, and she went above and beyond my expectations. Not only did she honor my brow service, but she then gave me free samples and apologized profusely, genuinely sorry that I had been treated so rudely. Even without the samples, I was extremely grateful for her honoring my email without so much as an eye roll! I will definitely be ONLY shopping at this Ulta, and only using Heather as my benefit cosmetic ambassador. This store really knows the meaning of customer service. read more

I used to love this place. Not anymore. First bad experience--i made a salon appt well in advance. Showed up and was informed the stylist called in But there was another stylist available. No problem. Except i had been quoted a price over the phone and after the new stylist finished My hair (which did look amazing) i was charged almost double what i was quoted. When i asked i was told that this stylist has different rates. Ok well not my fault the original stylist called in But they were not willing to work with me at all. Ok so i stopped using the salon. All these reviews say no one helps them, i find the exact opposite. These women swarm me like vultures and no one will ever leave me the hell alone! They are always pushing everything on you to the point of frustration. If you don't make eye contact some of them get the hint. I actually had one lady grab me by the arm and squirt some stuff on it. Annoying!!! Then upon check out you have to provide emailphone number and home address. I refused. I'm just trying to buy loo gloss. Ridiculous. They really need to let ppl shop in peace and stop being so dang pushy! read more

Let's start by saying that I am vacationing here from California and forgot some items that are "necessary" for me to complete my make up ritual!!!!! Today My sister in law lives near this location and recommended that maybe I would find the product I need at this location. I go into the store looking for Tarte Double Duty Honey Tan pressed powder. I'm browsing around and find what I need at least the floor sample of what I need. No floor associates are to be found so I go to the front and ask for help finding the actual purchase product for the floor sample that I need. A women comes over and I ask for this certain product, she takes the compact from my hands looks at two shelves and tells me that they probably don't sell this one any longer. I asked if I could just have the sample or pay full price for that one since it was the last one and I really needed it (the purpose of going to Ulta), she then proceeds to break the compact and says "sorry to break your heart but we don't carry this product any longer and walks away. I was in complete awe I didn't even know how to respond. How dare someone be so down right rude and careless to customer service. I am a physicians assistant and know my customer service skills maybe. It retail but that is NOT a respectful descent response to the situation. I will never ever return to that store and neither will my sister in law. I actually used to love Ulta but after this no thank you. read more

This review is for their hair salon ONLY. So I'm new to the area and finding the right hairstylist/salon takes some time. I needed a hair trim badly...and decided to call up Ulta. When I was making the appointment I explained to them that I have a very thick and curly hair...and wanted to make sure whomever I got is familiar with African American hair. So they recommended Rachel and booked an appointment. When I arrived and asked for Rachel they said she was gone for the day and had rebooked me with someone else (well it would've been nice if they would've called me to let me know that...considering what I had said about my hair). So the girl that ended up doing my hair....she's a sweetheart and I'm sure she's great at doing other types of hair....but she definitely did not know how to do my hair. She had a hard time detangling my hair and didn't know what kind of products to use to straighten it. Considering her lack of experience she did "ok". She ended up having to stay overtime to finish up my hair. read more

Fairly certain the ladies who do make up have no formal training. I had to re-do mine before an event. They also charge you$10 extra if you ask any questions about what they are putting on your face and call it a consultation. Ive literally walked in for a hair appointment and they lady said she couldn't do it because her last haircut ran long and she had to finish the person in front of me. It took too long because she let the woman change her service knowing she had another appointment coming in. I've gone here twice for hair and twice for makeup. Done. read more