I had my first beauty service with Colleen. I booked a blowout and she was sweet and understood my hair needs. I loved my results! I think the scheduling system needs to be improved. I waited over 15 minutes for my turn although I arrived in time. The client after me arrived while I was still getting serviced. I don't think it benefits anyone. read more

Such good customer service!!!!! Shout out to Brittany and Luke. Lost my AirPod in the store and they went out of their way to make sure it was safe for the few days before I could grab it. Thanks! read more

Last minute, I decided to get my haircut and ran into Ulta for an opening. They scheduled me with a Mya for the next day. Not only did she give me the best hair cut I have ever had, she was so much fun! I let Her decide what to do with my hair and it was a great decision. i will suggest her to everyone I know. She made my week not only with my hair cut but, with her personality. read more

London is amazing. She should get a raise. About a month ago, I asked for her expertise on skincare for oily and acne-prone skin. Based on what I told her I had been using, she gave me great advice. Three weeks later, I am so happy with my skin right now. London was so kind, helpful, and very personable. read more

I brought my aesthetic students to Ulta Beauty for a field trip, and the entire experience was amazing! The team welcomed us so warmly and treated everyone with kindness and respect. It was such a positive, professional environment, and my students left inspired and excited about the beauty industry. I truly appreciate how accommodating and supportive the staff was--thank you for making our visit special! read more

This location has hardly any perfume testers. Lackadaisical customer service. Shelf conditions are rough. I went in for 4 or 5 things and left with 1. read more

Find any other Ulta location. Every employee is rude and bothered when you ask them for help. Whether is an opinion or even just asking where something is. God forbid they stop talking to each other or get off their phones to do their actual job. EVERY employee has an attitude. read more

I really don't like this location. I rather go out to the Oak Brook location to shop. Sales floor assist wasn't really helpful. I was shocked that this location didn't carry many items. Nice big size store and parking lot for you to park. The minute I walked in I felt the bad energy. I agree with one of the other reviewers. It was such a shame how rude and standoffish the staff has towards customers. No worries cause I won't be back. Managers need to assist the team with a customer training session. read more

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This location is less than 1000 ft from my home and I will only go there if I'm in a bind. Otherwise, I go out of my way to another Ulta location for two reasons: 1) there are some popular products and brands that aren't carried at this location which is surprising as I would think they get a lot of foot traffic. 2) the attitudes are atrocious 7/10 times and is the biggest dealbreaker for me. i'm rarely greeted but closely followed upon entering the store. when i do ask for help, it's met with annoyance. I'm well aware that customer service is lacking across the board everywhere these days, but the staff at this location makes it so uncomfortable to where I'd rather go out of my way to a different Ulta location. read more

Always full of friendly staff when I visit. Always well stocked and a convenient location with loads of parking. My go to Ulta locale.

First time shopper at ulta. I was looking for a gift for my grandmother for her birthday, I'm kinda clueless into what women like. I just know she's obsessed with skincare. As I walked around, having no idea what to get her, a young man helped me. I believe his name was Jose. He was very friendly and showed me plenty of options and what's hot at the moment. He was very patient and explained all the benefits of this Chanel moisturizer that he assured my grandmother would love! He even gave me some perfume samples so I can give her as well! Long story short my grandmother was so excited when she opened it! She loves anything Chanel and I had no idea! Perfect gift! I know who to come to next time I need a gift for Christmas! read more

I like this location because it's so easy to park. They really don't carry a lot of items though, I kept wandering around trying to decide what substitutes I would begrudgingly buy instead of my old favorites. While I was doing this, I got asked if I needed help 6 separate times by 6 separate people. Everyone was very friendly and yes doing their job but this was just way too much. It really does take away from the shopping experience when you just don't want to talk and every employee in the store is hounding you. I made the mistake of entering wearing no makeup but I know what I'm doing LOL. read more

The staff here is insanely rude. I came in to get my online order picked up and the woman that was working the pick up station was so rude to me. I don't understand working in customer service when you have no type of customer service skills. This entire Ulta is just a mess and if you can avoid it and go any other Ulta in the city, I think you should. I don't know who's managing this place but it's a complete disaster. read more

The girls are always so wonderful and amazing every time I go I'm really starting to love Chicago because of them!

Absolutely the worst location for customer service. I used to be in cosmetic sales for 12 years. I was a manager at Sephora and Nordstrom. I understand what it's like to work in cosmetic customer service. While some would complain about no help, this location harasses me when I'm in store and when I politely decline assistance, one employee visibly rolled her eyes at me and stood by a few feet away watching me. Y'all wear headsets. Communicate when you've offered assistance to someone and they've declined. It's not hard. Being asked by every employee within four minutes, is intense. The person behind the cash wrap, rather than offering to throw my trash away since there seem to be zero trash receptacles on the sales floor, cringed and asked if the trash on the counter was mine, which i had put down to pay and happened to forget as i was leaving. Way to be sarcastic and rude. This sort of thing has happened the past three times I've visited and it's only this location. I've never had an issue at any other ulta. read more

On a quick visit through Chicago I came to find out that my checked bags were misplaced and I was in need of replacing some core beauty essentials and premium cosmetic & skincare items. Had I not encountered such rude and dismissive treatment from the second I walked through the doors, I would have spent upwards of $300 at Ulta Wicker Park- however I walked out empty handed and took my business elsewhere. The most insulting thing, other than first ignoring me, then the eye rolling, followed by snappy answers to my inquiries and over all terrible behavior was that it came from a manager of the store, a woman named Lori. She spoke to me in an abrupt and condescending tone all while smacking her gum. So unprofessional! Sorry that I need to know where things are located and am politely asking for a recommendation!!! I hope that Ulta addresses this disastrous location sooner rather than later because with a woman like that cultivating a team, they are doomed! read more

Called here for an appointment 2 days ago (Thursday) and the girl on the phone said they had availability for Saturday from 1-5. She told me her system wasn't working at the moment, but she would have the store manger enter my info for 4pm once the system went back up, and would call me back. She took down all of my info, name, phone, and what services I wanted. I never heard back so I called back to confirm myself. The girl who answered told me they were full and that she knew about me from her coworker, but they had forgotten my information and couldn't enter me into the time slot. Instead of saving the 4pm for me, they just gave it away. I definitely wouldn't recommend! read more

Stay away from Wicker Park ULTA! Took my daughter for a partial highlight appointment (Cierra R stylist). Not only the result was a DISASTER (wrong color, unevenly spread highlights, some highlights chunky some very thin) but I was also charged for color corrections. TOTTALY UNACCEPTABLE! read more

This is the best Ulta location in Chicago, I've been coming to this one for years! Today I had an amazing experience - shout out to Annie for being so generous and patient with excellent customer service. By far one of the best shopping experiences I've had :) read more

This is by far the best Ulta location I've been to. Staff is always helpful and friendly. I didn't get her name, but the woman who works by the Tarte and Too Faced section is great and willing to color match and test products on me. This location is never crowded, which almost makes me not want to review it! They usually have the free gift with purchases in stock as well. Some stores run out fast. It's conveniently located in a shopping center, which is bad for me because there's always an excuse to stop in! read more

Ulta Beauty - Picked up Vice & Failbait for only $1.66 thanks to the 21 Days Of Beauty special and Ulta points! - Cosmetics & Beauty Supply Near Me - Chicago, Illinois

Don't go here if your in a good mood their attitudes are ridiculous! One of the guys was very helpful with assisting me with what I needed but the cashiers...annoying. Go to Sephora read more

I've been going to Wicker parks location for years !!! (2016) I love shopping at Ulta and getting my hair done with Denise, BUT manager Lori always makes me feel uncomfortable. I've worked in this field before and l think she isn't the best fit to work with customers. Just recently experienced some weird looking towards me as I walked by her. I walked away from the perfume aisle with a product and in seconds there was a cashier behind me as if I was being watched. Cashier took items from my hand since I was ready to pay yet I was not by the register. I would hate to stop investing my money in this company because as I mentioned before I love Denise and her work. I will definitely love to speak with higher management next time I step into the store. Aside from that Denise is amazing at what she does ! read more

Manager Lori has Horrible customer service. Lori should not be a manager with that attitude. Lori needs to get trade how to work with people. No hi or thank you. Horrible services. Lori should not be a manager. Lori doesn't like her job. Sad to say/ horrible. I would not visit that Ultra Beauty. No one should get treated like how I was treated. Horrible and unprofessional. read more

Does anyone know where AJ works now? She was honestly the best hairstylist and she took care of me and my mom so well. If anyone knows please let me know, I need a service ASAP! read more

Love this place and got my first hair cut at Ulta Beauty and the young lady A.J did an amazing job. For the first time I was able to get what I actually wanted and really liked that! Thanks for an awesome job!!!! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Chicago, Illinois

I actualy followed Julia from the ulta at Rosevelt collections to this location to get my eyebrows done at the benefit brow bar. She does a sepectacular job. Denise and A.J are great with my hair as well. I love the cusomer service all around!!! read more

Ulta Beauty - AJ did an amazing job with the keratin treatment. My hair looks and feels great!!Thanks for the tips on the after care and being detailed!!! - Cosmetics & Beauty Supply Near Me - Chicago, Illinois

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Very disinterested sale staff. I asked for brush selection help with very specific request staff just point to aisle and walked away and back to sit and do nothing. This is why so many customers don't care that retail stores are shutting down. I would not shed a tear if this place closes. Next time I will go shop at Sephora or shop online at Amazon or other makeup sites. read more

I wrote a previous review as Rocio was great! Unfortunately, she went on medical leave the week before my wedding and I had no choice but to use someone else to have my highlights done. I don't recall her name, but one of the newly relocated managers filled in. I asked if they had everything on file so they knew exactly what to do, they said yes. She started asking questions when doing my hair that made me very nervous. It turned out fine, I don't feel like it was what I wanted but it was done and I was leaving the next day for my destination wedding so I focused on the exciting things to come. A few weeks after I had my hair colored, my hair began breaking....A LOT. Needless to say, I changed salons and over the past three months have had 3 hair cuts to accept I just couldn't keep my long hair and had to cut all the broken ends off to start fresh. I have cried off and on as I loved my long hair and was forced to get a short bob (which I love now) or deal with broken ends because she did something different when coloring my hair. My new stylist explained the process and how the little bit of change for blondes can cause a lot of damage. I will forever be scared to go to anyone new- thankfully I love my new girl. read more

I have to agree with Britt B. With the exception of the managers, the employees here are extremely rude. I was sampling lipsticks on my hand and asked an associate if there was a little tissue somewhere so that I could clean it off. He (a young man in his early 20's I believe Hispanic? Unfortunately didn't get his name) SNAPPED at me and said they only have water - with nothing to wipe it with. I was confused as he wanted me to wet my hand with water and smudge the lipsticks around and then just have a wet hand? I questioned him and said "you don't have any tissues to wipe?" He didn't even let me finish before snapping back that no they don't and it would be "TERRIBLE for the environment if they did" he turned on his heel and walked away. Confused, I wandered around and found a tissue box at a cleaning stand about 15 feet away...then noticed them all around the store. Not sure why he was so rude or deciding to pick on me but it was terrible experience and will not be going back to this location. read more

BEWARE- I'm 99% positive this Ulta re-fills some of their products and resells them. I'm a frequent St. Tropez user, I use it weekly. I bought a bottle of brand new unused St.Tropez from here and it was NOT St.Tropez. It was orange and splotchy. I contacted St.Tropez to see if they changed the formula, but that wasn't the case. I bought a new bottle from a different location the next day and it was the real one - and obviously different from the one I bought from THIS Ulta. read more

The worst customer service I have ever encountered! They are rude, mean, insulting and all around horrible people. I will never go back there and will tell everyone I come in contact with to avoid that place at all costs. Now I'm going to call corporate again and file a complaint read more

Shopping experience was great! Very helpful and friendly staff. Their service was immediate, they were able to steer me toward the right products and, considering it was peak hours, they were well stocked and had exactly what I needed including an eyeshadow palette and a concealer for my under eye but I don't want to look like I'm wearing anything because I wanted to be a natural. Anyway, the girls there tried several products and color combinations to match my skin color. They did a fantastic job finding a concealer that looked completely transparent and natural. And only in one product. How awesome it was. made me feel at ease and made my experience a pleasant and memorable one. Love Ulta beauty. read more

This Ulta shop always has The Madison Reed color kit I use!

AJ is the BEST! I've been going to her for haircuts and color since I moved to Chicago. She's so friendly and makes the entire appointment fun. Highly affordable too, which means you can splurge at Ulta a little for all your beauty needs. read more

So glad to have an Ulta close to my office with free parking. The staff is so friendly and helpful. Not busy at lunch so was able to run in and out. read more

All I'm saying is...$50.00 FOR A HAIR TRIM??? Outrageous. WAY over priced for what I got.

I went to this ULTA for a last minute blow out on NYE and it looked fabulous. So fabulous that I decided to come back to the same stylist Nate, to get my hair cut and styled. Nate is absolutely incredible and listened to all my picky ness and has transformed my hair! I booked another appointment with him for color and I'm so exited! Seriously go see Nate! read more

Bad customer service. I was trying to buy one simple item and they had one register open. There was one person in front of me. After waiting for about 5 minutes and listening to the 20 questions from the person in front of me, the customer and employee walked off into the store to shop some more. After another 5 min of that, I gave up and left. Sometimes a customer will monopolize your time, but have a backup or second register. If you need to go here, go the location on Michigan Ave. They are much better and open multiple registers! read more

The only decent thing the hairdressers at ulta can do with "ethnic" hair is to wash it. I've come here more than one time and tried several different stylists and kept getting disappointed. This time around I came in for a roller set and you would expect that your hair would at least be dry three hours after you sat in the chair. The dryers they use for the roller sets provide a warm breeze at best and thus it is expected of you to waste at least two additional hours waiting for your hair to dry. When I expressed frustration at this she offered to rewash my hair and use a diffuser which is something anyone can do at home without wasting their time and money. I would not waste another minute here. read more

I've used this location as my store since I moved to Chicago last year and to be honest, I've never had a positive experience. No one offers to help, if I ask for help I'm brushed off. I once asked where the Morphe products were and didn't get led to the section or even pointed in a direction, just an "over there". Today I asked for help finding a similar product to one I had been using that had been discontinued and I mentioned I wanted something similar in price range too and whenever I mentioned I didn't want something for double/triple the price, the employee lost interest. There is one employee who works in the Benefit section who is usually the MOST helpful and does actually greet costumers. I know every day can't be perfect in terms of retail experiences, but there just hasn't been a visit that's been helpful or friendly. Kinda sucks! read more