I've been going to this Ulta location since July of 2025 when I decided to get blonde highlights in my dark and curly hair. My experience with my stylist Kelley S. has been nothing short of remarkable. Being a curly girl, and I have had many bad haircut and hair experiences in the past with inexperienced stylists , and needless to say, I have found not only an incredible stylist, but a kind, compassionate, and caring human being in Kelley. All of the wonderful women at this location have made me feel seen, accepted, and beautiful in their salon and I am so grateful for all of the time I get to spend with them. I always leave feeling like my hair type and texture was properly cared for, which is hard to find for textured hair like mine. If I could give Kelley and this salon 6/5 stars I would. Thank you all for all you do! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Gilbert, Arizona

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Employees in this location, are all so kind, and helpful , I used Miss Kelly,to highlight any style my granddaughters hair.. it turned out so lovely, then, I used her myself..and now I am the most beautiful " granny gran" in the world Kelly is a fun and talented "sports car"of a girl, she answered all of my Questions, and was very professional, she would never do anything , to alter or damage, the only integrity of my hair, and she has the cutest personality read more

I went in to Ulta's Gilbert, Az location & was looking for a hydrating medium coverage stick foundation for mature skin & a helpful, knowledgeable & lovely young lady named "NATALIE" spent a good 25 mins with me patiently selecting the best Dior foundation stick & color matched me perfectly. I love this gorgeous shade & brand of foundation! It's comfortable & flawless finish. This is the best customer service I've ever had at Ulta. She went above & beyond for me. Thank you Natalie for making my day! Karen Colleen Farrell. read more

if I could leave a "0" star, I would. I just went into the Gilbert store off Market Street and was trying to make a purchase. I had forgotten our store credit card so had my wife on the phone to provide them all the details they needed. both our names were on the card. while the girl at the register was trying to help me, the store manager (blonde hair) came over TWICE and shut it down saying that my wife had to be here in person, even though I had all her info and had her on the phone to answer their questions. at this point, I walked out and told the manager they had horrible customer service. I would not recommend this store to anyone. they obviously do not put the customer first and are not willing to go out of their way to help a customer. save your time and money and go elsewhere who will treat you well and want to keep you as a customer. read more

Unfortunately I will no longer be frequenting this location of Ulta. I can in and made a purchase of over $100 and one my items had a damaged box, it was for me so I didn't care about the box as long as the item (an eyeshadow palette, easily breakable) was intact. One SA (who seemed genuinely kind) explained this was the last one in the store and when I asked if they could open the box to check if the palette was cracked they refused and told me to wait a week and come back and do an exchange-whet?! Thankfully upon checking the palette in my car it was fine. The woman who was ringing me on the other hand seemed like she was annoyed I was there, annoyed I was asking to redeem the company's loyalty points and coupons I receive as a LOYAL Ulta shopper. Fast forward today, I need to return an un unused item with receipt one week out and a different woman ringing me up asks if there is anything wrong with them item, i told her "no and it's sealed" she angrily glares at me while agressively opening the box and checking the front, back and side of my product which was in fact, unused. If you were gonna do all that why ask me in the first place? No thank you, Ulta San Tan Village. read more

The rudest staff I have encountered. I will never be back to this location. Avoid this location if you want to be treated with respect. After reading other reviews, the manager seems to be a common them. I was completely floored at how rude the manager was. I asked a question about the sale and she time me I was disrupting the store. She been speaking in a mocking tone to me. The most shocking encounter and it was from the manager. read more

I'm writing this review because I had a terrible experience 4/7/2026 I showed them an info photo of what people call " calico hair" the full bottom of my hair was supposed to be blonde black and then bright red. I was told by Nina m the stylist that she could get me to my desired color at day. I had arrived at 11am. Towards the end of my service, I realize that the color was not what I wanted. She then continued to tell me that she has a client at 5 PM and asked me to come back the next Monday to fix the color for FREE. I left paying $251 for color that wasn't complete. Due to work restrictions I could not come in on Monday. I then made an appointment on Wednesday 4/8/2026 with a different stylist Kelley S. I got to have my appointment at 10 AM. I talked to a manager to make sure that my appointment would still be free with a different stylist. Liza the manager said yes it would be free and gave me a refund for the $251 for the incomplete service with Nina. I showed the Manager and Kelley the original info photo that I wanted. They then said that there was no way that they would be able to get me to that color and that Nina shouldn't have told me that.. I said okay. I don't ask if they could bring me back to my natural color which was black. They said yes and that the service would be complementary due to the fact that they messed up my hair.. at the end of that service I was then charged $81 and told I cannot leave the salon chair until I pay it. Me being 17 I was scared and didnt know what to say. They threatened to call the cops if I didn't pay.. I told them that at the beginning of the service that they said it would be free due to the fact that their stylist messed up my hair in the beginning. They said " we never said that and it's not Kelley fault that it's messed up so you need to pay her." I said okay and left so the cops wouldn't be called. I literally contacted corporate and they say that there's no way for them to pay their stylist so that they cannot refund me. I lost out on $81+$30 " tip" on top of that. Just for them to bring me back to my original color after their stylist messed up my hair. When I left the first time my hair was orange and black no red no blonde. I think it is absolutely ridiculous that I had to pay a stylist because they can't pay them. I hope management sees this and hopefully talks to both stylist. read more

Going to this store is so painful but I do it completely out of convenience unfortunately. I walk in and there are about 7+ employees standing in the front and NOT A SINGLE ONE greeted me. Not that I really care but just horrible customer service right off the bat. I literally walked past about 5 times looking for something and not a single one asked if I needed anything at all. Ulta continues to disappoint as always. read more

I had one of the best make up experiences of my life thanks to Kori and Leena at Ulta store 183. I rarely wear makeup and don't really know much about it. My daughter was getting married so I went to Ulta hoping to find some make up to wear. Kori and Leena not only helped me find the perfect makeup, that matched my skin perfectly, but they sat me down and patiently taught me how to use it. What could have been an intimidating and uncomfortable situation for me was fun and uplifting. I walked out of there looking beautiful and feeling confident to apply my own make up for my daughter's special day! read more

Came here to get my makeup done for my wedding reception. I was on a tight schedule and the makeup artist started the appointment ten minutes late. This could have been fine until she got eyeliner on my contact lens and I had to take it out and was stranded at the store waiting for someone to bring me a new contact lens. I have had good experiences having makeup done here before, but have learned this is not the place to go for any sort of important event. read more

Her name is "Michelle" she's really really rude and I feel really discriminated by the look and attitudes she gave me. She's standing in front of me and said ' I want to make sure you put everything back' ... look at me up and down like I'm gonna steal something. I'm very dissatisfied and feeling assaulted!!! read more

I'm not a huge make up wearer, but on occasion to come for moisturizer, and small items such as mascara, eye shadow etc . I came with one of my kids today who had a gift card and needed to get more of some face wash and other skin care items. While she shopped I headed towards the moisturizer etc. I was helped pretty quick which o appreciated, but after I few minutes I felt more hassled or pressured to purchase some pretty pricy items. It seemed to be a new item from what I gathered from signage. I explained I'd like to look around a bit more, but was approached multiple times by the same employee. Don't get me wrong I appreciate help, but this felt forced and like it was commissioned based or something. All in all I left empty handed and will most likely order elsewhere online. The store itself was clean and organized. It was quite busy in the salon area as well as other sections of the store. read more

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I LOVE Ulta. I LOVE their sales associates. The gals in the prestige section are always amazing, especially the Benefit gal. But the manager...I had a return that the sales associate had to get a managers help with. The manager came over and must have been in a bad mood because she seemed very impatient with me when I asked a question about the return (I was in a great mood btw and it was just a general question... Not like I was unhappy or displeased or arguing with her, just a question so I would know if I had a similar scenario in the future). It seems like about 1/2 of the team members that are on at any given time are not friendly. I can usually say something to cheer them up and the interaction goes well. I'm speculating here, but it's been my experience in retail, odds are that when over 1/2 of the staff on any given shift is unhappy, it's a management problem. read more

Relatively positive experience in this store. A lot of products here and most items were in stock. The service we received was friendly and efficient. It's nice to be able to browse in peace with help available should you need it. There are lots of 'try me' testers throughout the store, which is great but clearly customers don't always care about cleanliness. The lack of a fifth star here is a result of that. There's an opportunity to tidy up the testing stations and particularly the small trash cans. read more

I love shopping at this Ulta. Whenever I need beauty products or bath & body, Ulta is my go-to! There is an amazing selection of products and I don't think I have ever left this store empty handed. They also have a fantastic rewards program, which plays a major role in 'why' I can never leave empty handed. To make things even better, the staff is phenomenal! Someone is always available to help when needed and assistance is always provided with a warm smile. The Gilbert Ulta is not exactly close to where I live, but I prefer this store because it has the best product selection of any of the other Ulta's that are closest to me. Also, the other Ulta's dont have Lily! I think all the Ulta's need a Lily. Lily is the young lady that assists me and she is friendly, knowledgeable about Ulta's offerings, and just such a pleasure to deal with. I cannot sing her praises enough. Everyone that shops there needs to find Lily when they need assistance...or find her even if you dont need assistance because she is great to chat with. I have been shopping at the Gilbert location for a while and can honestly say that the whole staff is amazing. BUT....there is still no one like Lily!! Lily deserves an award or a bonus....or both!! read more

Such a pleasant experience and great staff every single time! I'm an avid ulta customer and this location always has stocked and organized inventory, clean aisles, and friendly people! read more

VERY COLORIST STORE ! As an African American I will no longer shop here in Gilbert ! Most of the white woman who were on duty did not acknowledge me when I walked in , no one asked me if I needed help around the store ! And the check out was only 2 words of acknowledgment . Plus lack of diversity in this store . Sephora it is or black owned business 2025 . They must be trumpies & MAGAS read more

Love this store but just recently had a bad experience. I was waiting on fragrance to unlock a couple and the Woman with the blonde hair and bangs working was literally walking around me asking if they needed help,just straight ignored me. Okay that's fine I get it maybe she thought I was fine. Wasn't until some couple walked in she asked who they were shopping for and they wanted the same fragrance I did. She comes over with them to where I'm standing and just goes infront of me didn't say excuse me or anything just ignored I was there and grabs the fragrance for them. I had to go up to the register to ask someone for help instead. Probably thought I was just some kid not gonna spend any money. Thank you to the pretty nice girl at the register that was able to get both fragrances for me quick and easy! read more

First off, can't beat online scheduling. So already a bonus for me when I don't have to interact with humans on the phone. Second, Lindsey is a true hair styling savant and I cannot stress that enough. She greets you with this infectious smile, listens to you during consult, and my back was dry after shampooing. I came in lookin like a hot mess express with emotional hair baggage from 2022, and I left with an Ulta credit card cause I know I'll be back for more services. I asked for Cardi, not Karen, and Lindsey delivered, OKURRRR! read more

This was a great Ulta store. It was very clean inside and organized inside. I was able to quickly locate the items I was looking to purchase. There was a bit of a line, but the Ulta associates were nice and polite to all of us waiting in the line. The cashier was very nice and friendly. I'd definitely come back here again. read more

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I took my daughter for an appointment at the salon to have her makeup done before school started. We were looking for the makeup artist, do a natural everyday makeup routine that was pretty basic and work with my daughter on how to apply. The charge for this service was $50. While my daughter's makeup looked nice and we were able to find some products for her to use. The stylist never spent any time with her on how to apply it and I feel that this was a complete waste of money. read more

I absolutely love the service at the San Tan Ulta. The manager William is amazing. I had the best day having my makeup done and learned how to blow out my own hair. Had a fabulous time! read more

Unresponsive to curbside pickup. Don't offer this option if you aren't going to actually provide the service.

They had the spf face moisturizer I was looking for. Fun to look at all the products. Good customer service. I had a nice time looking around. read more

Had a weird experience today at this location. Now I totally understand being friendly and giving great customer service. The reason I made this trip was because I was looking for a cologne that they sometimes have in stock but usually have to try the Tempe location. Anyway, went in, they did not have it. So I decided to try out others with my wife. In the time span of 5-10 minutes had 5 employees ask if we need any help. At one point an employee watched us and said "just sniffing around I see" . Weird thing to say? It's Ulta, there are perfumes and cologne! Then an employee came up to us, we said we were okay then still proceeded to come help us . Helped us find something outside of what we were looking for, said out of stock then magically while we were leaving they had a return . We did purchase it, however I do not like being harassed, no one else was being bothered this much. I will not be returning to this location. The one in Tempe is better anyway. read more

Had an appointment for a brow tint. Twenty minutes prior to my appointment it was cancelled. I understand a person can get sick but I doubt she went home that soon before the appointment. Very poor customer service. read more

I got so lucky to get an appt with Shmay for a haircut. She is a master at the texturizer shears. She is a perfectionist and knows her craft well. I had been unsuccessful getting a haircut for months due to only having Sunday available. I now have a new stylist and will return to see Shmay every 8 weeks. I don't have a photo of the cut but I'm getting tons of compliments. read more

me and my sisters had a very bad experience at ulta today mind you we are tens! we were looking at the Dior Lip Oil and these two older ladies that worked there showed up and we like if you need anything help ask and they were just standing there eyeing us down like we were going to steal the oil and made us really uncomfortable for a good 10 minutes so we just left and when to Sephora. NEVER GOING BACK #ilovesephora read more

This is my new favorite Ulta! Multiple associates were so willing to help & each of them were personable and really nice. thank u

Domingo was the best he teach me how to find my right shade and he did my makeup so thank Domingo u deserve this five stars I am coming back letting him do my makeup read more

I wish I could undo this entire visit, down to even considering getting my eyebrows done. I decided I would get them done, solely to clean them up from the part outside of the shape since I didn't want to over tweeze. From the moment we got to the Benefit Brow Bar inside Ulta, the woman was short and asked me nothing of what I wanted. I told her specifically I had just spent the last year regrowing them & only wanted them cleaned up outside the shape. She mapped them out, it looked great & everything went downhill, quickly. I asked her why it felt that she had waxed pretty high, she said nothing. She shows me & half my eyebrow was gone. The entire regrowth & width was nothing but a thin line. She cut them in half after and now they're short & uneven. To top it off, chunks missing from random places & two completely different style brows. I'm mortified. I told the cashier who only said "they look the same to me, I can't just have you not pay." I said "I'm not looking for anything free, she was rude, short and didn't speak a word to me when I asked her where my eyebrows went!" He walked to the back of the store and said "my manager said you don't have to pay but next time you will." Next time? That's got to be a joke. I'm mortified & I don't know if they'll grow back at this point... read more

Ulta Beauty - The after... - Cosmetics & Beauty Supply Near Me - Gilbert, Arizona

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I've been having issues with my brows being butchered. Also, I tried ABH Cosmetics and I just didn't like it! I came to the Benefit counter and honestly, Paula helped me so much I also reviewed this place on Google. They seriously need more people like her here. read more

I just got my hair done with Tiffani and holy crap she is amazing! I couldn't wait to get home to leave this review. She is so nice and did wonders on my hair. I will definitely be making another appointment with her! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Gilbert, Arizona

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This is a hair rescue story. It begins with a REALLY BAD haircut at the Baseline Ulta. You can read that review here: https://www.yelp.com/biz/ulta-beauty-gilbert?osq=ulta under J.F. This review is for Sabrina, who fixed my hair & gave me exactly the cut I wanted. She is so talented. I walked in with a butchered, uneven mop of hair. She inspected the bad cut & made very careful recommendations. She kept as much length as possible & repaired the layers. She did beautiful framing around my face & straightened & textured my bangs. I was so happy after she had finished. The proof is in the fact that its now been several weeks & the shape & layers are holding strong. Sabrina is a magician! Also, kudos to the managing staff at this store. I GLADLY paid for the service plus tip when Sabrina had finished my cut & style (I had already spent $90 on the BAD service), but before I left the parking lot, the salon called me back into the store to surprise me. After verifying that my first haircut was indeed a disaster, the management at this store comped my service. THAT friends, is outstanding customer service. They've made a client for life. :) Below are the before & after pics so you can see for yourself. read more

Ulta Beauty - After. Framing & texture in front & gradual even layers in the back! - Cosmetics & Beauty Supply Near Me - Gilbert, Arizona

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So my mother gave me and my girlfriend gift cards to Ulta And decided to come to this location. We were having a hard time finding what we needed until we found Joanna! She was very helpful and thoroughly explained the products that we were looking for and we left very happy! Highly recommend this Ulta location! read more

Ulta Beauty - What Joanna helped us find! - Cosmetics & Beauty Supply Near Me - Gilbert, Arizona

I got my haircut on Friday, and oh my gosh it is terrible. The hairstylist, sweet lady who seemed to know what she was doing. curled my hair after so I didn't realize just how bad the layers were until I washed and straighten my hair yesterday. I don't know what happened honestly. This is so embarrassing. I could have done a better job. Looks almost as bad as when I cut my own hair as a child. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Gilbert, Arizona

Was able to make a same day brow appointment using their new online booking system. It was really easy to navigate, see what times and associates are available. Paula did a great job and had a super light handle so it wasn't nearly as unpleasant as usual read more

Victoria is the absolute best & always takes great care of my daughter! Highly recommend! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Gilbert, Arizona

My mom and I went into Ulta and were approached by the sales associate Brian who gave us false information about the Becca line. Then when I countered and said it's apart of their sale he was rude and off put when he checked on his phone and realized he was wrong. Instead of being kind and friendly I over heard him complaining about us to his manager saying "They were so rude." Terrible customer experience. They had more associates standing talking to each other than to customers. I guess I know what they mean when you pay for a better experience at Sephora which is where I will be buying my prestige makeup products from now on. read more

Every time I come here the staff is so incredibly helpful and nice. Never any issues and they go above and beyond