This place can be expensive if you don't use the coupons or sales. I like the reward system and inventory though. I did not like my hair done there. She ruined my hair and I paid a lot for the hi-lights. read more

I have never experienced anything like I did at this Ulta store anywhere else I have ever been; and it was the store manager who orchestrated it. I have shopped at various Ulta stores for years and I have always had an above average experience with each visit- until my visit to the Glendale store. I was looking for an item and it was obvious I wasn't finding it because I went up and down every isle several times; the manager asked every other customer if they needed help even the ones who came in after me and she walked right behind me two times while I was looking and said nothing to me. After she asked every other customer if they needed help she went to the check out area and started chatting with the cashiers and I was still going up and down the isles looking for my item. Unbelievable. I caution anyone who doesn't speak another language except English to shop at another Ulta location. I contacted corporate and have not had anyone contact me yet and I'm guessing nobody is going to. The way I was treated is the total opposite of Ulta's statement of pro diversity . Shame on them. And the appearance of this store was substandard as well: empty shelves, disorganized product display. Not a good example of Ulta ideals and expectations. read more

Recently had a hair dye and cut. Joseph, a recently "promoted" stylist, provided the worst outcome yet. First, my hair is uneven (not that he checked) and secondly, my hair was dyed yet, the first portion of my hair is not as potent as the bottom. I am not one to write reviews like this; however, this was a must. Lastly, I inquired on the 20% off first customer coupon and Joseph supposedly adjusted the invoice. But, what he really did was falsely indicate that he used three treatments of dye to increase the total to equal the same amount as the original invoice ($143). I am not an incompetent but proceeding with the payment anyway as I figured some bad feedback was worth more than a $20 difference. In a nutshell, don't go here. Take your $150 and go elsewhere; perhaps where a "real" stylist may work. Thank you. read more

I had gotten my done by Camille, who is a great hair stylist and has been doing my hair for years now. went from blond to brown, and it looks absolutely amazing read more

I'm writing this review very, very late, but I want to make sure the message gets out. I came to Ulta, in Peoria, to get my hair colored, in January. This was the 1st time I've come to this salon. I made the appointment the week before, when they were having a special for hair colors. When I arrived for my appointment, I was told the manager would be coloring my hair and her rate was different than the one I was originally getting. They told me that promotion was over, so I'd have to pay the manager's rate. That was the 1st strike. I should've walked out then, but I really need to get my color done. The manager worked with me and we agreed on the cost. I told her I wanted highlights, but the most important thing was to cover the gray. The 2nd strike was when she left me sitting at the dryer 20 minutes after it had shut off. The 3rd strike was after she was done with my hair, I looked it over and THE GRAY WAS STILL SHOWING!!! She told me to wear my hair to the side so that it would cover up the gray. This was the SALON MANAGER who told me this! I told her I wasn't happy AT ALL and this needed to be fixed. She said she'd fix it and I told her I'd come back the next day. I hate to admit this, but I cried on my way home, I was so upset. I've never, ever had a colorist tell me to wear my hair a certain way to cover my gray hair. The only reason I went back was with the hope that she'd fix it....and I wanted to get my money's worth. In the end, the color was nice, but the gray was never 100% covered. When I think back to this, it still annoys me and I wish I had asked for my money back, but at least I didn't tip her. I'll NEVER get my hair done here again. I went back to Toni & Guy, at Arrowhead mall and have continued to have a great experience. read more

I love Ulta but this location is a let-down pretty much every time I go in. They never have anything in stock which maybe once or twice isn't a big deal but after five times in a row, it's annoying. The only good thing about this location is the associates. They've always tried their best to help me and never BS-ed me. But unfortunately, items need to be in stock for it to be worth shopping at. read more

I went to this location today to get a gift for my daughter and the service was horrible.As I was walking the store I could hear employees complaining about having to help customers. Their line was a very long wait and it goes into the perfume area where it interferes with other customers who are shopping. This place is completely unorganized and the employees are very unprofessional. I will not be going back to this location. read more

I had a 7:30pm appointment tonight to get a basic hair cut at the location in Glendale AZ on Northern at the Peoria Crossing center. As I am a male its not very difficult and usually pretty fast. I arrived at 7:20pm and was welcomed in the salon area by a very nice blond gal. I don't know her name but she let me know who was going to be cutting my hair and invited me to have a seat in the waiting area. I sat down and in a little bit the gal who was suppose to cut my hair approached me. She told me that the lady in her chair now was going to take about 45 min. to an hour to do because she was about 1/2 hour late for her appointment, and then asked me if I wanted to wait. I asked if anyone else might be available to get me in sooner, she replied no she was the only one who could cut guys hair. I then asked well my hair only takes about 15 min. can I just get mine done first then the lady who was a half hour late can go? She said no, she's already in her chair. I said well, okay I guess I 'll wait because I have some things going on tomorrow that I would like to have my hair cut for. She replied oh, okay. Now it's not that I was bothered by waiting I really have no plans tonight I was willing to wait. The issue was with how she said everything and what happened next. How she was saying this to me was as if she didn't want to cut my hair and was trying to talk me out of the appointment. This was very evident with what happened next. After I had told her no problem I'll just wait, I'm sitting in the chair and I see another gal lean across the wall look at me and lean back and talk to the first gal who told me about the wait. This gal I can only assume was the leader on the floor then approaches me and proceeds to tell me the exact same thing except this time the wait time was now an hour and 1/2 to have my haircut. Knowing you close at 9, that puts you at closing. As I let the second gal know that yes I know the other lady already talked to me and let me know it would be about 45 min wait. The second gal said yea, its going to be more like an hour and 1/2. Again as if its not frustrating enough to make an appointment, have it confirmed, drive down to that location, and then have to sit there and wait, its the way these two girls are telling me this. The way even after I said no problem I'll wait, that they continue to try to talk me out of my appointment, with are you sure? and you know it'll be like an hour and 1/2 and other comments. Finally after hearing this for so long it was evident that they didn't want me to keep my appointment, nor was I going to trust them to cut my hair now. So I said fine, this is ridiculous and I left. Now it's obvious I'm sure, that I won't be returning to this location or any others for that matter. But now my wife and daughters will also not be returning. As you know there are many options on not only where to get your hair done, but also where to buy all the skin care and makeup that my wife and girls go through. Thank you for making that choice a little easier on us now. As you can guess I'm over 40 years old. I'm not an emotional or erratic person. But after experiencing this I don't understand first off why that location was okay with loosing out on the money I would have given you. Which was more than for a simple haircut. What these girls didn't realize was my wife and girls were just a couple of stores down and when they finished were going to meet me at your store to get some things they wanted. Usually it ends up being a ton of MAC make up, hair stuff, and skin stuff. Which added up month or yearly even is a pretty big number. But after hearing this they also decided to wait and we will be going elsewhere from here on out. I'll also be leaving this review on google and yelp because it is so frustrating when people are treated in this way. read more

yiolanda is the best estetician. her expertise in brazilian waxing is of the highest regard. she makes it very pleasant, comfortable and easy for you if you're nervous about having it done. i highly recommend her and have been seeing her for the last 5 years, read more

Just went to the Ulta at this location. NOT impressed at all!! One of the clerks was extremely rude. I didn't get her name but she has blue highlights in the bottom section of her hair. (Just so you know to avoid her) We got in line to make our purchase and the blue haired gal said, "are you in line? Because the line starts over here." She had Everyone in one line for multiple registers and the line went around a pole and was blocking the fire extinguisher. The same gal was very rude to another customer who was trying to return a purchase. She overall had a piss poor attitude and acted like her shit doesn't stink. She was the cashier for us as well and wasn't welcoming or polite at all. I will NEVER go again! read more

Dislike this store and salon. Customer service is mediocre. They never have stock of makeup or products that are popular. If you tell employee to check they look irritated when its there job to help the customers. In the salon it feels like they are rushed. My mom has gray hairs and we went on to get her hair dyed and when they finished it looked ok, we weren't that happy with the color. Although, the next day we noticed not all her gray hair were covered and we paid a lot of money for the service. Overall, not good service. Don't recommend this store. read more

This location seems so bright and spacious compared to some of the other locations. The cashiers are always friendly and the clerks on the higher end side have always been helpful, but still let me look around without pestering me to buy things that I don't want or need. I actually have one closer to my house but choose to either drive to this one that is out of my way if I need an item right away or just order online. read more

I have been getting my hair done at this location for the past year or so, and have been nothing but pleased with my results. I'm not one to write reviews but I feel it necessary because I know how hard it is to find a good salon. All the stylists I've had so far have been amazing and really understand how I want my hair. Of all the stylists I've had so far I would highly recommend Delores, she was super friendly and helpful with suggestions and recommendations without being too forward. I will definitely be going back and recommending her to anyone looking for a good stylist. read more

Lizzy cut my hair. She's did an amazing job and gave me a lot of great tips. Because I was a first time client there, she also gave me a discount of 25%. I will definitely come back. Thank you Lizzy!!! read more

Disappointed... Upon arrival I was greeted by an associate who looked busy but had a smile on her face and took a second to say hi and help me. I shopped for around an hour and finally made it to the check out. the registers were all busy but the line was moving. I was next to a register but couldn't see if the cashier was ready for me as there was a very tall man between us. I then peeked around him and the cashier with a disgusted scowl on here face called me up. She appeared as tho she was disgusted I didn't approach her first. I placed my items on the counter and the first words out of her mouth in a snippy voice were "didn't you know the robes are behind you in a package". I'm thinking to myself if I had known I would have picked a packaged one up. Thinking that was all I was going to be scolded for I simply smiled. She however wasn't done. She proceeded to say "didn't you know this is our display". Again I thought to myself had I known I wouldn't have taken it. Clearly they are the promotional item I'm the paying customer I should get whichever robe in the promotion I choose and who was it hurting anyway. I again thought that was the end but she had one more thing to add ... Again in her snippy nasty voice with scowled face "did you know your getting a LXL". At this point I'm feeling as though I need to defend myself. I told her yes I knew or I wouldn't have placed the item on the counter. I then proceeded to ask her why she was being so nasty and somehow her voice changed to a sweet apologetic angelic voice and a smile then appeared with an oh I'm sorry I didn't know I was coming across that way. Cashier Bayne please ask your manager to send you back to training. You also need to remember to offer/include other promotional items as I should have been given for purchasing philosophy products. read more

Dolores Has done my families hair for 2 years now and she always does a amazing job if you go to anyone go to dolores for your hair you wont regret it read more

Horrible costumer service. I came here just to get a deep conditioning treatment which only takes about 30min. There where 4 hairstylist available none of them wanted to assist me they had me wait more than one hour ON MY BIRTHDAY. I left so disappointed cancelled my order. Never coming here again and on top of that they over charge for a deep conditioning! I much rather recommend my close ulta beauty salon which is located in Goodyear, Az hairstylist there are more professional & their prices don't change. read more

The girl seemed very helpful at the store. I asked for a specific product. When I got home I realized she had given me a different product because they were out of what I was supposed to get. Make sure to check the colors and brands of the stuff you buy. read more

As soon as I walked into the store it was busy and larger than the ones I've been to, they had pretty much exactly what I was looking for besides a few items that seemed to be out of stock. I hadn't been acknowledged by any of the employees until checkout, my cashier was kind and patient with me. Overall they need to have better greeting skills. read more

I Love ULTA! Love it so much I am practically there every weekend. I am reviewing this particular location not for its products but for its staff. I have been at this location multiple times and Chelsea (assistant manager) has assisted me every time at the register an every time she has showed her distaste to my using the discount. Today in particular she went a little too far. She acted as if she has never seen me in her life and went as far as to provide incorrect information when it comes to using the employee discount. Chelsea you are in need of customer service skills. Ladies, shop at Arrowhead ULTA where they know the true meaning of customer service. read more

Just received the worst cut ever. Asked for a new vibrant look. help me look younger. She took off two inches and slanted ends from front to back left it perfectly straight and said it was amazing plain and straight does not make a statement except old and tired and I could not get my eyebrows waxed properly had to ask her to please remove the hair in the middle she did not listen and tried to defend her pathetic job. Was a complete waste of money. read more

on 8/9/2020 I took my daughter for a lil shopping a few items she needed we walk in the store we were not greeted and there were several employees at the time we were looking for items she needed we were never offered any help so we figured it out on our own, that's not the uncomfortable part we had a young lady by the name of Alvira who was for no apparent reason staring at my young daughter from head to toe and made us especially my daughter feel very uncomfortable we than proceeded to check out and unfortunately she was our cashier we paid my daughter being so innocent thanked her and she didn't even respond to her this made me more upset, we will never ever!!!!!!!!!!!! shop at this location again I have never experienced this in my life and to think this was my daughters first shopping trip to this business and had her stared with hatred by one of your associates was uncalled for and I felt disgusted by her treatment. read more

My hair has been thinning ever since I started IV nutrition so when I decided I wanted to dye my hair blond for a cosplay, people thought I was crazy and that my hair will fall out. Even though I trust my stylist, Lex, I was still nervous. As soon as I walked in, I was greeted by one of the employees and when I said who my stylist was she commented on how even though she was a bit newer, Lex was still her favorite. My stylist walked me through the steps it was going to take get my jet black hair to blond. Since my hair was so dark it took a while for the bleach to really work, she spent the time either talking to me (mostly to soothe my nervousness) or showing me some products I could use to help keep my hair as healthy as possible. I was expecting the Ulta to be small but this location is quite large with a huge variety of inventory. My hair turned out great! The cost was about $117 which is about average for a good bleaching session and then I scored a deal on shampoo that would be $25. That experience was three months ago and since then I've gotten it cut there as well, still blond too! The cut was about $21 dollars but I love my stylist so much that I tip almost $10. Love, love, love Lex! read more

I gave their salon the benefit of the doubt and I was wrong to do that. I went in to get a hair consultation on my dark brown hair to get it lighter. The lady at the counter discouraged me and basically told me that I was wrong to think I could go lighter. She was being rude and treating me like I didn't know anything and I obviously know it takes a proccess to achieve this and I said I wanted to make an appointment but she wouldn't do it because she said they couldn't give me the ashy light brown I want. I have removed all the color from my hair so I know this is not true. She was fighting me on it and finally she said someone could attempt to dye my hair but they will have to cut it up to my ears in the end because of the bleach. That didn't make any sense to me because my hair is very healthy and smooth and shiny I have bleached it before and it makes no difference. I told her I understood that it damages hair but not if you space out the appointments. She told me she will have to cut it regardless so I told her never mind after being discouraged and upset so I just walked away. read more