While in Henderson I had to return a brand new eye shadow that crumbled as soon as I opened it:( I popped in to make the exchange which went very smoothly. The associate who helped me was very nice which is one of the reasons why I prefer Ulta Beauty! The store was very clean and well organized. Plenty of stock on the shelves. Parking is plentiful in the lot. It's located between my favorite stores...Ross & Marshall's! ~ and that's all I have to say about that... read more

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This review is for the manager Mary and a very negligent and apparently ego fragile stylist "Andrea." First of all, I have never seen a more cowardly act by a manager in my 59 years on this planet. My wife who has for years been a customer at this establishment mainly getting her hair colored by an amazing stylist named Milan. For years she has paid to get a hair coloring without experiencing any issues with Milan and on a few occasions other stylists. On the day of the incident she had to settle for a stylist named Andrea because Milan was not available that day. Never having any bad experiences, she thought what the heck and gave her a chance. However, this would not be the case with Andrea, she was unprofessional and actually harmed my wife with her negligence and an unwillingness to listen to the customer's needs. She repeatedly claimed the way Milan whom has successfully colored her hair for years was doing it incorrectly! Andrea and her flawed ego failed the number one ethos in customer service "listen to your customer." She left her with chemicals in her hair way too long and was negligent in her attention to the process. My wife was so upset when she came home with an incomplete hair coloring and burns because of the chemicals left on her head by Andrea. My wife has always rewarded great customer service with great tips and verbal praise. I ask this question: Why for the first time over all the years of being a regular customer was there all of these issues with this stylist? At the moment this was happening our cowardly manager Mary "claimed she understood why my wife was upset and claimed she was out of practice but could possibly help." My wife did decide to leave to mitigate the damage as she was upset and experiencing burns. Weeks later she decided to try to book her regular stylist Milan only to be told that the Ulta manager Mary is banning my wife from coming back even to her regularly scheduled stylist Milan, and stating "Andrea's confidence was shaken by the event" which by the way Andrea caused herself with her ego and negligence!! WTF?? Mary, it is called remedial training in the corporate world and I am not sure that your manager handbook says to ban longtime, loyal paying customers from coming back. I am certain that is probably not what the store owner or corporate Ulta envision as an appropriate course of action or solution to the incident. My wife is a very understanding person and the fact that there has never been an issue over the many years until this incident with Andrea suggests the problem is not with the customer but perhaps with your employee. I am writing this review on my own experience based on what I saw and the incredibly inappropriate decision to ban my wife from her normal stylist Milan. Mary your decision to ban her is a big mistake on your part and I can guarantee you this is not where it ends. I will be diligent in ensuring I have this discussion with whatever form of leadership above you. I am retired with 36 years of service in the United States Military that has nothing but time and motivation to ensure your bad management decisions are held accountable. My wife has no idea that I am writing this review but I do know she is upset and angered by your cowardly management practices and would rather have seen you make the appropriate decision to discuss the situation with her like a rational and competent manager would in order to solve the problem. Respectfully, Daniel Dizacomo read more

Usually no one really wants to help a 70 year old pick a new eye shadow or anything (they kind of look at you like nothing could help you lol). So imagine my delight when they actually helped me pick eye products for my specific eye color. The associate (wish I would have got her name) was so helpful and really caring. I will be going back to this particular store again and again. The counter gal was extremely cheery and helpful as well. Let's face it gals you could go to Walmart or Target and just stab at it or you could get customized service at this store. I will spent my money here. read more

Went to this location looking for a specific sunscreen . Store was a little busy but not unmanageable. Thought I could locate the product on my own but after waking each aisle twice no luck. Probably spent 10 minutes in the store looking. Not once was I acknowledged. No welcome in, can I help you find something, nothing. If the store was busy, I could understand why. It wasn't that busy. The two young girls standing behind the counter couldn't be bothered as they were giggling and having what seemed to be a personal conversation. The one person on the floor who appeared to be an employee, looked at me twice but never uttered a single word. Guess this location is doing so well that they can afford to throw any inkling of customer service to the wind. This speaks volumes about store management. With all the people looking for work these days, it's sad that this is the best Ulta Beauty can do. Maybe corporate or district management should make an unannounced visit to see first hand how this location is managed. Wouldn't surprise me if this location just becomes an empty store front with a for lease sign. Store management should strive to do better or look for another line of work that doesn't involve customer service. read more

Went there for something for Mother's Day for my wife and it wasn't busy and nobody cared to ask if we needed help. Bunch of young kids working with zero personality and no customer service skills. Everyone seemed annoyed. Yah I'll skip this location next time. read more

I was really disappointed with my experience at this Ulta salon. I had an appointment booked for a specific time, but I ended up waiting over an hour before being seen. I had already walked out by the time they were calling me because it was taking way to long. The salon also felt very disorganized, and messy. There weren't enough chairs for clients to wait comfortably. Appointments should be respected, and if there's going to be a long delay, customers should be informed ahead of time. Unfortunately, this wasn't the experience I expected. read more

Norma in the hair department is amazing! She did a fabulous job with my hair and speaks English and Spanish fluently. Her upbeat, friendly attitude made the whole experience fun and easy--she's great at listening to your boundaries and guiding you when you're undecided (like I was). Norma recommended the perfect products and used top-quality brands while styling. The price was very fair for the excellent service. Highly recommend! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Henderson, Nevada

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I needed a last-minute blowout and trim Milan singleton got me in and did my hair within 30 minutes. I absolutely love it. She's amazing. I highly recommend. read more

If your in need of a Master Stylist. Book your appointment with Milan S. Milan has been styling my hair for a couple of years now, and I'm so very happy every time I go to her. she cuts and styles my hair to perfection. . She's the only hairstylist in Las Vegas/Henderson I trust to do my hair. Milan can do it all and anything you ask of her! She always cuts my hair to perfection . I have witness Milan with other customers who go to her with damage hair, bad hair dye or mess up haircuts from other stylists and Milan always knows a way to fix their hair /problems that other hair stylists done to these poor woman. Milan is a miracle worker and I highly recommend her to anyone in need of Master Stylist. Yup. She's that good at what she does. Great service! read more

This is for their salon and their stylist named Milan. Went there for a full highlights. I already had partial highlights and also just needed my roots highlighted. I showed a photo of my goal and told her that i understood even if I don't reach that lightness, Im ok but since she's bleaching then it should be at least a shade or two lighter. While doing my hair, she kept on saying it would look good. When a stylist repeatedly tells you this, 90% of the time it will look bad. I should have walked out but I didn't. My worst decision!She ruined my hair so bad! See photos (except last photo) as proof taken right after, still at ulta! The Manager was accommodating and kind. You can tell she knew how bad it was. Milan also was very dismissive, sighing the whole time as if I was overreacting. Here's my take. I care abt people but when you work, SHOW UP and DO YOUR BEST! Whatever happens to you in private is private for a reason! I spent more than $500 to have this fixed. I'm looking into suing Milan and still working on that now but please, do yourselves a favor. Do not let Milan touch your hair...at all! Unless you want your hair ruined. Even the haircut was so bad my stylist had to show me how she chopped off the back of my hair. Photo was taken by my stylist before she did anything else with that cut (last photo). It will also show how badly she ruined the back. Milan doesn't even know how to cut hair! I don't know why she even has 5 star reviews. I don't know why she is even employed at Ulta. Photos show proof. I wasn't charged for it but this service should only be $150 for full highlights according to the stylist I went to after. Since it's a color correction, plus a cut I had to spend 3x that price. Color is perfect after it's been fixed by another but she couldn't do much about the hair cut. It was chopped off so bad that she could only soften the layers. I'm still so pissed about it and have to work overtime so I can make up for the $500 i paid for to fix Milan's doing. This woman is awful! Awful at her job! read more

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The manager on duty today was amazing. So funny and personable. She even sat with me and helped me figure out my birthday reward

I went to grab an order I placed online. I didn't have my ID as my son lost it out of my wallet was waiting on my new one. I had my order confirmation, my email, the same card, and a picture of my ID they said they wouldn't give me my $20 order without it. So ridiculous I just drove 20 mins to get here. Think I'll stick with Sephora. I then asked if she could cancel it and she said oh ya, but couldn't figure out how to do it so I walked out with no product and Ulta still having my money. read more

Sammy is a super star! This girl needs a raise, she's all about customer satisfaction & goes above & beyond. She helped me the entire time i was in there. I felt so welcomed & heard l! she gave such amazing suggestions & really helped me out when i couldn't find some things. She made it her mission to get me the items i need! She's so helpful. It truly made my night having her there to help :) ulta wouldn't stand a chance without the beautiful blonde Sammy there! read more

Milan Milan Milan Singleton at Ulta on Lake Mead...... That's what went well, amazing actually!! This lady, funny, upbeat, down to earth and just gorgeous inside and out. Love love love her style and friendliness when I am there. Book with her services at Ulta you won't be sorry. Thanks so much to her and Ulta for having her! Just blessed. read more

Sammy was very friendly and accommodating! I appreciated all her help answering all my questions while waiting on me.

I had two appointments at this Ulta location, eyebrows and hair. I had my eyebrows done with Jackie. She was wonderful. She opened up about herself and I did too. She was helpful with any questions I had. I only wish they had provided some Aloe Vera without me having to ask. She did make sure to go above and beyond and add makeup to my red areas. Which now come to think of it, I am unsure if it was a tester bottle. If it was I am unsure if that was what contributed to my major break outs. Next up, I had a keratin treatment with Milan. She went above and beyond during the hair process. A major plus is she was honest about my prior haircut and how it was chopped. She was kind enough to work on my layers which were non existent. I only wish there was an after care paperwork or shampoo or serum samples to take home. I had no prior knowledge of how to take care of my hair so I left without knowing how to take care of my hair, my only knowledge was knowing 3 days after the treatment I could not wash it. The elite stylist recommend L'Oréal Ever Pure even though I don't have color treated hair. Unfortunately, my hair looks like it reverted back to its old ways. I am hoping I can purchase a better Keratin shampoo and serum since I had no recommendations or aftercare paperwork. read more

Where did Kaitlin move to? Does anybody know? Itd be nice to have my hair done by her again

I had Milan at ulta on Lake Mead cut and style my hair. BEST CUT I HAVE EVER RECEIVED! Milan knows her craft and extensive knowledge of products, Excellent and enjoyable experience with her! read more

Milan is the BEST stylist here at Ulta. Coming from the east coast, I'm very particular about my hair, and she nails it EVERY SINGLE TIME. She does my whole family's hair for the past two years that we've lived here! Milan is exceptional and I would give her a MILLION STARS if I could :) read more

I love my hair stylist Milan Singleton. I have been going to her for over 15 years and I wouldn't go to anyone else. My experience with Milan is both professional and fun. She knows her stuff! The color queen. Shes always honest and helpful and cuts and colors hair like no other. Never disappointed. She loves her clients and goes out of her way to make sure they are happy and offers her professional advice. Will go to no other for my hair experience. Thank you Milan! You are definitely an asset for Ulta. See you soon.​ read more

I had been coming here for a couple years now driving from mountains edge and seeing the same stylist . The last time I went I made an appointment directly with the stylist through text message and everything was fine but when I showed up to my appointment a couple days later she wasn't there, didn't answer my texts and no one answered my call. I tried to check in and they said "oh she just left like an hour ago (..an hour before my morning appointment?) she said she called you this morning to reschedule, she's sick." I never received a phone call or text, she and the Ulta salon just ghosted me the day before my birthday. Also if she was sick then why would she come in just to call me from the work phone. I showed the manager my call log and the no reply to my text and explained that I had driven 40 minutes with traffic for nothing basically. No one offered any solutions just blinked at me and basically said "i'm sorry theres nothing we could do" didn't even offer anything for next time. Needless to say I haven't been back, as someone who is also in the industry I expected better customer service from everyone. read more

Randomly came into this Ulta because I was in the area and had the time. I didn't exactly come in with anything in mind to buy other than checking out the nail polish section. I was shocked when we walked in that we were greeted at the door. I don't know if I have ever experienced this in an Ulta. It was nice to have though so there's that. This particular store is clean and organized pretty well but I felt it was a bit tight. My normal Ulta is on Stephanie and it feels bigger even though I'm sure it's not. I was super happy that they had a big sale on some nail polish so I did pick up a few. The register line is a bit odd but the people who work here seem very nice and helpful. read more

This is by far the absolute worst Ulta Beauty store in the city, possibly in the U.S. There is a lack of customer service particularly with one of the sales associates. She is the rudest person I have ever encountered at any store. She never acknowledges or greets customers. In my honest opinion, she shouldn't even be in a front of the house position, but in stock where she has zero customer interaction. Same place, different day...she is always rude!!! read more

I got a gloss and a haircut by Milian and she she did amazing! I go months without getting a hair cut because i'm scared of someone either messing it up or going too short but Milan knew exactly what to do and kept my length and created amazing layers ! Thank you Milan read more

If I could give zero stars I would, went in on Friday and I was so upset master hairstylist? Destiney messed my hair up. I had to pretend I liked it and cried all the way home read more

Went in to purchase a product, I knew the brand I wanted and just needed advise on which shade works best. (Was prestige Makeup section ) The makeup rep immediately bad mouthed the brand I picked and recommended a more expensive brand. When I told her I don't want to spend that much and wanted to look more, she then bad mouthed the drugstore makeup section, saying it's for "teenie boppers" And full of chemicals. She kept pushing a specific brand which I then started to get uncomfortable and just left without buying anything. read more

Liz (Elizabeth Ressler) did an amazing job on my hair! She has been working at this location for only 2 months (at the time of service) and is freshly out of cosmetology school, but don't let that discourage you. She is an aspiring hair artist and is eager to take on any challenge. She was very kind and took her time to get the job done right. Color is what she enjoys! Check out my picture and see for yourself and make sure to book her at your next color appointment! You won't be dissatisfied To see more of her work see her on IG as liz_does_cosmetology read more

Ulta Beauty - Hair lights done by Liz - Cosmetics & Beauty Supply Near Me - Henderson, Nevada

HUGE thanks to lovely Mary who just helped me with my "My Dog Ate My Gift Card" issue. Sadly, her colleague at your Stephanie Street location was unwilling to even attempt to resolve the problem and was hideously rude and nasty. read more

I went in for a haircut; I wanted something to help me feel better. I got my hair cut & full highlights, the color was beautiful but the cut was horrible! Before even making the appointment I spoke with the stylist about my struggles finding someone who can cut mix textured hair cause my hair ranges from straight to wavy to curly. She told me she had been cutting hair for awhile, she had experience with mix textured hair & the blonde I prefer. I felt good & scheduled for the next day. Coloring went great! Cutting my hair did not, at all. My hair was cut shorter than I asked (cutting off 8 inches) & ALL of my waves & curls were GONE! She curled my hair & only allowed me to see the final result after she curled & styled it (covering up everything). After showering I noticed all my texture was gone, my hair was cut so uneven, it looked like any curl was just cut off leaving a chunky cut, not straight. The layers are not blended at all. My hair looked like old chipped stairs. Everytime I looked in the mirror I would cry, I would have to wake up at 5am every day to style my hair just to gain some confidence back. I stopped taking pictures of myself, all my confidence was gone. I still cry when I look in the mirror or think about it, I regret my choice so much, it's affected my mental health & daily life. I went to talk to the stylist when I gained the courage to & she saw me then went to the back room, I waited in the store for 30 minutes before going back to cry in my car. read more

My daughter had her hair cut at another salon and it was basically butchered! Thank goodness for Milan because she was able to work her magic! read more

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New to the area. Had to find someone to cut my hair and Kat did an amazing job. The brow bar specialist is great too.

Ashley at the salon is amazing!!! Finding a hairstylist that I'm comfortable letting touch my hair is very hard. I recently moved from Florida and had a horrible experience at a no-name salon when I first moved here. I met Ashley at Ulta and immediately knew she could do what I want. Ashley is such a sweet, down to earth woman. Sitting in the salon for 5-6 hours (I have very high maintenance hair) makes for a long day, but Ashley and her awesome attitude alway makes it a good time! She asks questions to make sure we're both on the same page, so I always leave feeling like a million bucks! read more

Ulta Beauty - Ashley's beautiful work! - Cosmetics & Beauty Supply Near Me - Henderson, Nevada

So Lauren did my hair. I'm just breathless. It's honestly the best, healthiest, and beautiful it's ever been. I walked in with self bleach hair to my roots. Orange and yellows. I don't know. It was honestly horrible! One week blond and I was over it! And here comes Lauren to save my day! Today being my 21st birthday of all days. She dyed my roots to my natural brown and kept a nice fade into my ombré by toning my bleached ends. I'm just so happy with my hair!!! read more

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Milan at the salon is awesome! She saved my hair from a bad experience I had with someone else and I was able to leave the salon feeling great again! I have continued to go back to her and always love my hair when I leave and enjoy the experience of getting my hair dyed, cut and styled with her! read more

Absolutely horrible service here. A girl at the cash wrap was a little heavier had the most attitude. This is why people don't like to shop inside cosmetic stores. read more

I went to milan for a short trim and I loved her!!! she lisene to what i wanted and gave me the best haircut yet!! I had a face framing layers with a short trim, she was sooo good I de recommend! read more

I desperately needed a cut and highlights before my vacation and am new to the area. I was able to book an appointment right away with Milan. She finished in record time [1 hour and 45 min] which was a red flag to me. It NEVER takes less than three hours to do my hair. She gave me a few highlights and some layers, curled my hair and it looked great!! Three days later I washed and straightened my hair it is completely chopped up. It looks horrible, even in a ponytail. I went in to see the store manager today and after looking at my hair, she gave me a FULL REFUND. Off to vacation I goooooo :/ read more

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Milan was truly wonderful. She corrected a horrible color and highlight job that a previous hairdresser did. My hair looks fabulous and so natural. I highly recommend her. read more

Milan did a miracle on my head! I came in with multiple colors and damage and she transformed me! I highly recommend!!!

The customer service at this location is LACKING. Staff was extremely unhelpful and didn't really care that my mom and I needed help finding a few items. We were told that they only sold a specific item in one section of the store, but after wandering around, we found the item somewhere else. It was as if we were an inconvenience to be shopping in their store. All the staff members (including the manager) were standing behind the cashier chatting and it was very unprofessional. (It'd be okay if there wasn't customers in the store... but we were not the only people shopping). read more