Walking into Ulta Beauty is always such a treat! The store is bright, clean, and beautifully organized, making it easy to navigate whether you're on a quick errand or in the mood to browse. The aisles are wide, well-labeled, and stocked neatly with everything from skincare to makeup, fragrances, and hair care. I love how the displays are always tidy and inviting -- it feels like a professional beauty boutique but still approachable. Product Selection: Ulta carries an incredible mix of drugstore and prestige brands, which makes it easy to shop within any budget. You'll find everything from affordable essentials like e.l.f., NYX, and L'Oréal to high-end favorites like Too Faced, Tarte, and Clinique -- all in one place. Their selection of hair products, tools, and accessories is just as impressive, with top brands like Dyson, Hot Tools, and Olaplex. They even stock travel sizes and limited-edition gift sets that are perfect for trying new things or gifting. Occasionally, popular items sell out, but I love that I can order online or use in-store pickup for convenience. Pricing & Deals: Ulta offers fair prices and frequent promotions, plus a clearance section where you can score great finds. Their Ultamate Rewards program is one of the best loyalty systems anywhere -- you earn points on every purchase and can redeem them for real money off future buys. They also send birthday gifts, exclusive member discounts, and special event alerts. I especially look forward to the 21 Days of Beauty sales and holiday promotions -- the deals are always amazing! Customer Service: The staff at Ulta are consistently friendly, knowledgeable, and attentive. I've had employees help me color-match foundation, recommend hair treatments, and explain the differences between similar products. Checkout is always quick and professional, even during busy hours, and I've never had a bad experience with their team. Return/Exchange Policy: Ulta has a very easy and fair return policy. As long as you have your receipt or rewards account, returns and exchanges are handled smoothly -- even for lightly used products. It makes shopping here completely risk-free, especially when trying new skincare or makeup shades. Convenience: Most locations have plenty of parking, which makes running in for a few things super easy. Their store hours are generous, and I love the convenience of ordering online for curbside pickup when I'm short on time. The store layout is intuitive, and the restrooms are always clean and well-maintained -- a small detail that really adds to the shopping experience. Final Impression: Ulta Beauty is truly my happy place. Between the clean and welcoming atmosphere, the unbeatable product variety, and the excellent rewards program, it's the perfect destination for beauty lovers of all kinds. I shop here several times a week and always walk out with something I love (and often something new I just discovered). I highly recommend Ulta Beauty -- whether you're restocking your go-to products, searching for the latest launch, or just want to treat yourself, you'll always leave happy! read more

See all

Always a great experience. Had a great color match and everyone is so kind and ready to help ! I'll always be a dedicated shopper . Thanks so much ! read more

I've taken my kid here to get her bangs trimmed and hair trimmed two times and teja device has always been absolutely wonderful.

Michele touched up my roots and I was pleased with the blow dried style she finished my hair appointment with.

I always have Michelle do the haircuts for my Grandkids. She does an awesome job and the cuts come out fantastic! Kids love her!

Rosa did my roots and she did everything i asked for and was super nice, I completely recommend her.

incompetent stylists. horrible management. got my haircut choppy and too short then told I should be grateful I got a refund

Honestly, I don't understand the reviews on here so I'm leaving an honest one. I've had my hair done three times and all three times were amazing. The first time I walked in with red hair (the hardest color) and had two sessions until I reached exactly what I wanted. A blonde and brown highlight, shadow root. This last time I had my hair done and it took around 3 hours to achieve what I would say, the most beautiful blonde. I've had it done today and have received so many compliments and people asking about it. Stephanie was amazing, I don't like anyone doing my hair but I let my hair grow out and decided to get it done for once instead of myself doing it and OH MY GOD. She's a wizard with the color. There is a previous review on her that is not very kind, and I looked into the reviewers other reviews in which she left all salon bad reviews. Stephanie was so kind and seriously magical. 100% recommend this ulta. Never ever ever had an issue, and I am very picky. read more

Ulta Beauty - April 2018 red - blonde & shadow root. - Cosmetics & Beauty Supply Near Me - Kissimmee, Florida

See all

This location is down right awful the associates have zero urgency and guest focus and rather goof off with one another then help guests. Four associates behind register and one lady slower than a snail checking guest out while the rest played around with a line and one is a manager! What a joke and this is why I never stop in here anymore and take my business to Sephora where customer service actually matters! This store needs serious help and ASAP! read more

Great location. Clean store. Great selection. I find the level of customer service to be very hit or miss. I stop by fairly often. When I am dressed nicely with my hair done, I get incredible service. When I am casually dressed or without makeup, I'm all but ignored. I walked in and was greeted warmly by the cashier. I headed to grab a couple things. A couple of other employees were having a very personal conversation nearby. They did not look in my direction as I went from aisle to aisle trying to find the items. When I did ask for help, they looked bothered, as if I had interrupted them. I asked for the item, they looked at each other then one replied rephrasing my exact words. She then pointed to a few aisles over and went back to her conversation. I stood there for a minute and then said, "Ok. I'll go try to find it." Later I came across a different couple. I was asking about a particular shade. The one lady recommended a shade and dismissed any concerns I had in a rather rude way. I asked if I could try it and she told me she would do it. She proceeded to do one eyebrow and I loved it. Then she walked away with the tester. So here I am with one eyebrow done and the other not done. I looked crazy. I went to checkout. Again a very happy conversation happening with employees but zero engagement with any of the customers. Three of us in line listened as they complained about other employees and teased each other about makeup knowledge. The shining star was my cashier Kaylee. I went on another day and she was the only one jumping in to answer questions and proactively troubleshoot. She gave me great recommendations and asked about my preferences. She was kind and patient. She asked for help from another employee who was holding an iPad. That person came over and pointed to where Kaylee had to go from her station at the register. I felt that person could have gotten the item. When I told that person I felt the service was lacking, she didn't have much of a response. I explained Kaylee was great and she did not acknowledge my compliment. It's sad that Ulta has become one of those places that I don't expect good service. It doesn't take much to be present and acknowledge someone as they are shopping. I hope the next time I have to run in, there will be more people like Kaylee there. read more

Go get your hair done by Mercy! I can't even explain how talented she is. My day started off terrible with another salon in Orlando that cancelled my hair appointment twice in the last week when I showed up. I was disappointed. Then I booked Ulta and got paired with Mercy. she is SO kind. Great personality, great conversation and truly makes you feel comfortable. Throughout the session she made sure to ask tons of questions to get to know my expectations and she clarified every service and technique she did. She made the whole experience an enjoyable one. My hair needed a touch up on blonde hi lights. I had booked a full blonde session which is usually 265+ and after looking at my hair she suggested a partial and toning with a hair cut. She could have easily charged me more because that's what I booked but she gave me a service that better suited what my hair needed. I have tons of hair that is thick and long and she blow dried my hair in record time. I was amazed! Go see her! I can't wait to have another hair appointment with her. read more

Website said they take walk ins. So, I did a walk in for a trim only. Stood at the desk for ten minutes waiting to be acknowledged. I had two workers look at me. Finally, a lady comes out from the back and asks me if I've been helped. Ugh, no, the other two are busy talking to each other! Of course I just said no, not yet! I'd like a haircut. Tells me, just a minute, comes back and says well it will be 65$ I said 65$? She said yes, it's a master stylist. Um, no thanks! For a trim? It's not just that tho, it was the standing there not being acknowledged when two workers are just carrying on a conversation amongst themselves. I won't be back. read more

leaving a review to say leah is amazzzziiing and my brows look so greatthank you guys for the best experience yesterday!

if i could give this place no stars at all i would!!!!! i got my hair done recently and they did not listen to me i said i want to be blonde. they make me brunette i used to be platinum and now im very dirty blonde i sobbed at the register and ive tried to call and say please give me my money back so i can take my service and money somewhere else.. and they laughed in my face and said they were in the right... like what a joke read more

Whatever you do there do not get your hair done with Brandi she says she is the manager and is a "master"(of disaster ofc) so she charges more than other hairstylist I went in for my birthday to get a new look and wanted some highlights done I had virgin hair and copper tips . She was working on me and another girl at the same time which should have set up a red flag but I didn't want to be the annoying costumer and just gave her a chance because maybe she was that good! (Who was I kidding ) she left me looking like a yorkie dog with blonde brown ashy and copper all over my head and also burnt my scalp I had to get her and tell her to please wash me off because my head was really burning I got a blister from it . I left very unhappy and didn't want to get in trouble with upper management and I figured she was scared to say something so I left but then I came back a couples of days afterwards spoke to her in private without making a scene and asked her politely to please return my money and to admit what she had done , she being fake said ofc honey we will contact you thru corporate and before stepping out I asked if she had my number and she's like write it down so if I had not said anything she was going to call who knows .. never got a call . Never got my money I really hope you got to spent it well Brandi .) she also messed up my aunts hair and Ulta did fix my aunts hair . During my aunts fix up someone called to complain about Brandi and the employee who answered the phone told Brandi "hey you got another one" . Girl bye who hired you read more

See all

I recently got my hair cut and colored and unfortunately did not enjoy my salon experience. I had been hesitant to get my hair done for a while, mainly because of the expense but I was willing to spend the money considering it's been a year since I had gotten it done. I was looking forward to my appointment however, the staff was unwelcoming and my stylist did not do what I asked. I had a 2:30pm appointment and did not leave the building until 8:00pm. I wanted highlights and a haircut which I expected to take about 2 and a half to 3 hours but 5 and a half is unacceptable. I watched other clients come and go as I sat in the chair while my stylist disappeared for 30 minutes. I appreciated my stylist taking the time but she made zero effort to have conversation with me and appeared to not know what she was doing. I had to excuse myself at one point to use the bathroom because I couldn't bear to sit still by the 4th hour. She also cut my hair way shorter then I wanted and the highlights were too light. I wanted to cry as she was blowing drying my hair. By the end I didn't even care how it looked because I just wanted to leave. I payed the $300 plus tip and left so frustrated. This was supposed to be an investment in myself that made me feel beautiful but instead I felt ugly and like an inconvenience. read more

Today I say to my self let try this ulta in this location usually when you walk into ulta you are greeted and acknowledged that in even entered the store and even ask you if you need any help. But this ulta in this location it is the worst customer service I have ever seen no greet no help at all.It looks like they we're more interested in talking to each other then doing there job. Sorry ulta but the manager needs to do better on hiring workers that actually want to work. I will never be back to this location they need to improve customer service. read more

Living in the land of service industry, I found the lack of curtesy extremely disappointing. I was ready to lay down some $$$ because I needed some much needed makeup updating but I guess the buying power of a more mature woman escapes the mind of those who have no skin in the game (no pun no intended). From skin care to cosmetics, I was expecting to spend over $200 on this visit. Perhaps a $200+ sale is no big deal but as a retail manager myself, I welcome any opportunity to have someone spend their income in my store so it was baffling that out of the 6-7 employees I saw and passed by, no one said hi or asked if they could be of assistance. And when I say I was looking, I know I had all earmarks of someone who needed assistance because I did. Before you ask, the employees were not engaged with other customers With the exception of one person at a register ringing a customer up. I am not a "Karen," as a matter of fact I am that customer you see with the smile on the face because I know how difficult it can be to de with "Pickle Peggy" and " Sour Face Fanny." You start to think that perhaps it was my age, or my culture, or was it my glasses why not a single person had the thought that they should greet and asked if their assistance was needed. I did not find what I was looking for and so I was going to look for alternate items, then I said to myself, "Self, why give your money to someone who does not value your patronage when you can get products cheaper from another retailer. I did not go to this store for the better bargains, we all know there a places you can purchase cheaper. I went for service I thought they could provide and then they failed at that. So I started walking toward the entrance of the store, passing by several of the staff, with a smile on my face. There was again no acknowledgement and then as I reached the door, the girl on the register, who by the was checking another person out, said "have a nice day". I nodded and smiled and wondered if they would have had a better day with my $200+ sale they could have had if the service would have been even basic. A few recommendations to the store manager 1. Teach your staff how to greet and engage regardless of who walks through your door. 2. Of you don't know how to greet and engage yourself there are countless of videos on YouTube, books you can read and podcast you can listen to on your way to work everyday. 3. Find your stars (not sure you have any right now) put your aces in places of high volume to assist all guests. 4. Clean house if you have to. I know getting people to work now a days is hard, but paying for dead weight will kill your business. 5. If any of this is too hard, find another career that odes not involve the public. Do us all a favor. If you got this far, thanks for reading. That means there is hope for you. Good luck! read more

My experience was amazing.I was helped by Jenny she was absolutely stunning and very kind and help me find exactly what I needed.I defined recommend her she was the biggest help with finding my favorite scents, shades and everything you can think of.This Ulta is the best go here!! read more

I've been getting my hair done at various Ultas for several years. After my visit yesterday to this new location, I will no longer use Ulta's salon services ever again. I had quite a lengthy review written out, but decided to take the high road and send it to corporate instead of blasting it on a public forum. If I could write a separate 5 star review for my stylist, I would. She was literally the only good thing about my experience. If you do end up at this location, book with Dominique. She is fantastic and hilarious and really takes her time to get the job done right. read more

This is the WORST Ulta I've ever been to in the US! The ppl are rude, they are NOT helpful, the Women's bathroom has no toilet paper and the guy in the back doing someone's hair couldnt take 2 secs to grab a roll. The gifts for purchase were totally sold out and the manager did nothing to compensate the buyers. I will be returning ALL is my products when I get back home from vacation. STAY AWAY from this place at all cost! One girl was even talking about how she analyzes everyday if she should go to work there in front of customers! Disgusting group of employees! read more

Went to this location for the first time today, and I was extremely impressed. I went for the purpose of getting my eyebrows waxed, and I did not leave disappointed. Jasmine (hope I'm spelling it right!) at the Benefit Brow Bar provided a great experience, with some friendly & good conversation. Her experience as an esthetician shows with her precision when performing the wax, and my brows felt safe with her trained eyes & hands. When asked for recommendations on products, she was ready to show me what she thought would work best with my brows. I will love returning to her for my brows in the future. The store itself was nicely spaced, and had a good amount of employees around to help out. I had a pleasant experience and will happily return to this store in the future! read more

I am someone who does not choose to go to Ulta, but Sephora instead, and today showed me why I should keep doing that. I entered Ulta, and no one greeted me or asked me if I needed help looking for something. I was with my mom, and we just came back after having a nice lunch to leave Ulta feeling embarrassed and belittled. Our cashier Aaron was very rude and seemed to be in a rush. He dropped our products onto the counter and seemed very dismissive, passive-aggressive, and annoyed from our presence. My mom and I have never experienced customer service like this, and we felt very flustered and confused by the whole encounter. As someone who works in customer service, I know when I could be having a "bad day," but making someone you don't know feel belittled and embarrassed is not okay. Please do better! read more

Great selection. A lot of high end/drug store products. My complaint is with the staff. Good luck being greeted or ask for any help. You will have to interrupt staff from their conversations to ask for help. Most staff isn't very knowledgeable about products, which is a problem. Stores like this can be overwhelming and people ideally would like assistance. You'll have to know what you're doing and what you want if you want to shop here. Only employee that helped me was Villmarie. read more

I can't say enough about this store. I took my lovely wife there and they were so amazing to her. Sadly we have to be careful about where she has her hair cut and her make up done but both Brandi (The Salon) and Hannah (MUA) did a stellar job. We couldn't be happier. Thank you Ulta for being trans and LGBTQ friendly. read more

Viviannna was my stylist and she was absolutely amazing. My hair looks the best it has in a long time.

Sanae was amazing today. Very knowledgeable and helped my wife pick out the perfect make up to make her look amazing. She was so kind and patient. Ulta is lucky to have her read more

It's a fabulous location! Today I went and needed help finding multiple things and the beauty associate Hannah was very knowledgeable about the store and all of the products! Very clean store! Overall very good experience! read more

Ulta has always been and will continue to be my favorite beauty store. But this location needs to learn how to actually be good salespeople. I was loudly asked within .05 seconds of walking in if they could help me find anything (I'm barely inside the threshold). Told them I was looking to get a new color of my favorite B.B. cream and was then bombarded with a million other products that I kept saying were specifically the kind I did not like, to which they did not seem to care. Once I finally ran away to go get what I was there for, in the next 8 minutes I was asked (I counted) 9 TIMES by some of the EXACT SAME PEOPLE if they could help me find anything, or they tried to sell me something based on what I was carrying. CALM TF DOWN ULTA. If one salesperson asks me and another one watches then asks me anyway and so on, THAT IS RIDICULOUS. LET ME SHOP. I love Ulta, this location needs work. PS-maybe not the best idea to insult someone's acne-prone skin while you're trying to "assist". read more

I love this ulta! Reward program is awesome and the staff is great.

I sincerely did not like this ulta, would never go again.The staff is constantly following you in a non friendly way.I felt pressured,while I was paying they would all huddle up towards me.Even when I had made the purchase,they kept staring at me. read more

Joanne in Clinique Section is AMAZING. The day before my wedding I was stressing about honeymoon makeup, and this girl put me right at ease. She listened to my concerns and took the time to try some different products on me. I'm super grateful for her kindness!!! read more