The staff was amazing. I need help picking a shade that matched me. Des was amazing at making feel comfortable while we went threw the colors. The cashiers were super friendly. read more

Ulta never seems to be a friendly environment. The service always sucks. They help a selective group of people.

This Ulta location is a dream!! It looks like they just opened very recently. I love the layout of this one! It's very organized and really easy to find everything I need! The store is very well stocked unlike the Stockton location where it took weeks sometimes for products to get restocked. They have salon services and best of all a full Clinique bar where you can sample products with the help of the employees! Yayy!! :) The employees were incredibly helpful and friendly and their customer service is great! I got approached a handful of times by staff members offering to help me find products and it was really nice not having to look for them all over the store :) Great first impression on my first visit! I'll definitely be back :) read more

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I wanted brown and blonde highlights towards the bottom of my hair, i wanted to keep my roots black and get a blended bolyage look (my natural hair color is black and length was down to my lower back). After waiting for the highlights to kick in, i had a shampoo, conditioner, painful & rough scalp massage, toner and gloss.. it was time for the haircut and blowout. With my hair wet, Sondra (salon manager) asked me how much would I want to cut my hair. I said "a few inches BELOW my shoulder." She then pointed to my bra line and asked "ok so about here." I replied "yes, perfect!" 10 minutes later my hair was sitting on my shoulders. I have NO idea what happened. I believe she knew she made this error, because she made comments about how hair grows back and can always be fixed but scars on the face is worse and permanent. I did not confront her on why she cut my hair so short because the entire time I felt intimidated by her strong personality. The whole time she kept herself busy by cleaning, bossing the other workers around, or saying "funny" comments to other customers. I truly believed that if i confronted her there would have been some excuse to explain she did nothing wrong. She didn't offer a discount or apology or anything. She played it off as if nothing was wrong. What was worse was the color. Nothing came out besides the "blonde" color which looked more orange than anything. I sat there in shock, and just tried to hold back my tears so i can avoid any awkward debating with Sondra because I KNOW thats what would have happened. The next day I woke up early, went to Walmart and bought a 3 dollar box of Revlon in a dark brown color and poured it over the orange peices. I can now live with the color, just going to have to wait a few months till my hair grows to the actual desired length that I wanted. $242.25? NOT worth walking out for something I didn't ask for, with no nice hair color. read more

Ulta Beauty - Price for unwanted haircut. Orange highlights. - Hair Salons Near Me - Lodi, California

Have had both make up and hair done on separate occasions. Make-up was okay - at least she was a nice lady. The hair stylist - TERRIBLE! Outdated hair skills, not friendly - hair looked so awful came home and brushed it out and re-curled myself. Never going back. Oh she even asked HOW MANY curls because it could be double the price!!! Really?!?!? read more

Not a fan of this location... I've been here about four times, and every time I've had to wait in line 15+ minutes. For a day like today, I get that people are shopping more than usual the day after Christmas but not sure what's happened those other times. Of all the employees in the store, they only have 2-3 people working the cash register when the line is wrapped halfway through the store. All those people hassling me to buy the other expensive makeup should go up to the front and help check people out! Other than the poor service and long wait times, this store is conveniently located and is large and clean. However, be warned for a long wait to check out if you go! read more

I really wanted to like this location because I live in Lodi and don't like having to drive into Stockton much, but this store is such a disappointment. It's a lot smaller than Stockton for one, but they always seem to be out of most shades of foundation colors for almost every brand they carry. Seriously. It's incredibly frustrating to go back time and time again and the products are still out of stock. It's always the most common shades too. I wish they would order more than 2-3 of each bottle every week. The store is clean though, I'll give them that, but I never feel welcome, but more like an inconvenience. Nobody even acknowledges you when you walk in. The last time I went in I had to hunt someone down and ask for help it took awhile because there was only one girl on the floor. I really felt like that girl was judging me too, especially after I asked her about some specific brands of makeup that are little expensive and she took me over to the CoverGirl section when I was done. Okay, I may not have been all dressed up with my face made up while shopping, but that doesn't mean I can't afford the higher end brand I am asking about. I uncomfortably finished shopping while being careful to avoid any other employees and went to check out. Luckily for me, there was nobody in line because when I first walked in it was super long (this was at about 6 PM on a weekday). There was only one girl at the check out, and she was nice enough so no issues there. All in all, this location is such a let down and I'd rather go to the Stockton Ulta, even if it means standing in line for a half an hour to check out. At least they are more customer service orientated and seem the have a lot more product selection than Lodi. read more

I brought my mom in for a makeover last week. She has been battling cancer since 2016 and is thankfully enjoying an upswing. Her makeup bag was dismal so she agreed it's time for all new stuff. We were lucky enough to have Courtney assist us. She went through skin care recommendations and a full face look for my mom. She took great care to listen to my moms concerns. My mom hasn't felt beautiful in a while bc of this sickness and feels it's aged her but Courtney brought a whole new light and spark to her. She took care of her like she was her family and my mom and I will never forget her kindness. read more

I never shopped at Ulta until I moved to Lodi! I love love love it! The entire staff practically knows me and greets me all the time! I go there for the salon and I highly recommend Natasha. She genuinely cares about her clients!! read more

Omg!!! I love this store! Although it is a bit pricey if you download the app and become a member you are able to get deals well worth it. I love getting facials here, the girl who does facials is so nice and I always tend to fall asleep because it is so relaxing and I love being massaged. read more

Brooke with clinique helped me find the perfect shade of foundation for my skin. She was super sweet and asked me a bunch of questions about what type of coverage I liked, etc. This store always has the friendliest employees! read more

I made an order with Ulta and someone stole it and Ulta replaced it right away. I love Ulta!!

This review is for the salon services specifically designer Morgan Kelly. I just had root touch up done last week and she was genuinely friendly, professional and overall a wonderful experience. I have the stubbornist grey hair and she rescued me! She is efficient, knowledgeable about hair care and I normally don't ever deviate from my regular stylist. I highly recommend Morgan, she's also super fun and down to earth. read more

This is the only salon where I get my hair done. Tara is a great stylist and she makes it easy to figure out exactly what I want to do with my hair. The salon ins clean and the whole store has a good environment. I drive an hour to get my hair done here - I won't anywhere else! read more

My mom booked me an appt. at the Ulta Salon about a year ago, it was a horrible experience, the manager at the time cut my hair shorter than I said, burnt my scalp with the blow dryer & was talking about crazy things... But due to the convenience of how Ulta salon can get you in & found out there was a new manager, my mom & I thought to give it another try in Nov. & so glad we did. I booked with Courtney & she is so nice, easy to talk to & she completely understood what to do with my hair. Courtney also asked if I had anything to do that evening & I had a school function, so she styled my hair exactly how I wanted it, which saved me so much time! read more

Worst Ulta. Workers here seem to hate it. I was in there 30 minutes before closing time and the employee/manager came to where I was and asked me if I was getting anything because they're closing. like okay? Now I don't want to get anything. Who rushes people 30 minutes before closing? The whole time I was trying to find an employee to help me find a product and no one seem to be free of their time even thoe there was only two clients in there with like 4 workers and none of them were busy. They're pathetic read more

Just had my eyebrows done by Nevada at the Brow bar here at Ulta. She was so friendly and talkative the whole time. She explained everything before she did it and during the process. Would definitely recommend her and will continue to go back. read more

The only reason I went to this location was because my company is opening a store across the way, so lucky for me I will never have to step foot in this store again. Customer service are two words no one understands in this store. My phone was dead couldn't pull up the 20% off coupon after the cashier greeted me, I did explain to her the situation and she tried to come up with a solution but I'm assuming she didn't have the authority to just honor it, then here walks up an employee with major attitude on her cell phone iPhone to be exact incase someone from this location wants to correct her behavior. Didn't appreciate the way she treated the cashier who was trying to be helpful, miss attitude then storms off still on the phone nose high in air. Thankfully I'll never be back I feel sorry for the cashier. read more

Make up girls wouldn't help me because I was looking for hair care products. The one person in the salon/ hair area was with a client. I apologized for interrupting but just had a quick question. They were both very short with me. The old hag getting her hair done was a total bitch!! I said i was sorry, i just had a quick question. Now i feel terrible. It's so rude to even put me in that position. Have more people on especially on black Friday!! Ill probly never come back to this stuck up horrible place ever again. Cutting up my credit card tonight!!! read more

Horrible customer service. They pretend like you're not even there. Everything is unorganized and in the wrong place. A huge mess! I've been here twice and both times the cashiers tried to screw me out of my free bonus item for purchasing over a certain amount. I had to ask about it both times and they pretend like they didn't know of the special. Yeah right. I'm sure they just pocket the freebies that they don't give the customers. Not coming to this location again. read more

Went to the Ulta location in Lodi and got greeted immediately by a young lady name crystal when upon arrive I had an online pick up order and she was really helpful and friendly will return to this Ulta location soon again in the future read more

They never have anything stocked that I need I always have to ask someone to go and get it from the back. Their mangment is a joke. And don't even get me started on the line it's a 15+ minute wait because they only ever have one cashier. read more

Besides the brow specialist Nevada, this is a terrible ULTA. They are either out of stock or completely do not carry certain brands which other stores sell. They watch every customer who comes in because they get ripped off all. Of. The. Time. (I've literally heard employees talking about this in front of customers) They either follow you around, or they watch on their camera system. You feel like you're a criminal for just walking in. The manager is the rudest of them all and truthfully you're better off going to the Stockton one. read more

I drove out of my way to this location to pick up a new product by drybar - On The Rocks hair scrub.... I was asked to wait while they look for it, which was fine. A girl tells me, after I've waited 20 mins, they are changing the store around and the boxes are a mess in the back and no one can find it right now. I just walked off.... I was going to buy a new straightener and other items I needed but chose not to. Customer service is terrible and I will not return to this location. Tip Ladies- Spend some time helping your customers and less time walking/talking to each other. read more

Disappointed in this store. While I figured the Stockton Ulta was the way it was because of its location in the mall, I had high hopes for this Lodi store. 1) it is small. 2) only one cashier for a long line. 3) the aisles seem narrower than the Stockton store. 4) sloppy shelf stocking. Things are in the wrong place. I went to go purchase some foundation that was on the bottom shelf of the display. What I thought was the correct shade (fair) was actually the one next to it (light). Very different tones. I'm glad they have a good return/exchange policy. I went back to exchange it, but they did not have any in stock. Again, they had the wrong shade stocked in the Fair shelf. I found a clerk and asked for help. She looked in the shelves and the storage cabinet. None. She said new stock comes in Thursdays. Today is Friday. Did they not get any in stock? The return went smoothly. The staff is very kind. It's the store and their stock that sucks. read more

Cleanliness wise, the store is not rocking it. Things were jumbled and messy in the displays. My main complaint is the makeup matching. I requested a full coverage foundation to match my skin tone. When the artist matched my skin, he used an obviously dirty brush. He hesitated and I could tell he was thinking about it. He used it anyway. The match he recommended was not good, way too light. Attitude wise, I have been in the store several times and there are employees with attitude that work there. Additionally, this store is frequently out of stock on products. Even when they aren't the classic popular products. It just looks picked over and neglected. read more

They really need new management. The manger Vanessa is VERY rude. She would much rather gossip then give good costumer service. Woman go to a beauty store to feel more beautiful not as though they are an inconvenience. 90% The girls on the floor make you feel like you are a problem. They definitely need higher quality people if they wanna keep there business going. read more

Walk in and don't get greeted most of the time as well as no shopping bags being in the front where they should be right?? Came in for items specifically on sale (only the second day of the sale) and they are completely out of three items I wanted. Wouldn't you think they would have extra supply of the things on sale? Or what about popular items, they were completely out of stock of a few things I was looking at. Oh well, lost sale for them on those things. They need more items in stock!! Got a free shipping code to order online instead but you loose interest when it's not available right then like it should have been in the first place.. read more

I've been shopping at Ulta for a long time, across the country and this is the worst one ever. Shopping bags in back of store, music far too loud but worst, SLOW CASHIERS AND NEVER ENOUGH ON DUTY. After standing in line for 10 minutes when there was only 1 cashier, manager distracted the only cashier to ask questions and then walked away. I asked out loud if there was another cashier and no response. 10 minutes later, when I finally was waited on, another cashier shows up. I'll shop online, at another store... read more

Worst service ever . Manager kept following us throughout the whole store. We felt so uncomfortable to even shop. She had the audicity to tell us " she was babysitting." What kind of manager says that to customers that only wanted to shop in peace. read more

Brought a return back to get a new one the other was bad .. and the girl who originally helped was not very bright .. I went and got another one and got a new eyeliner .. the girl didn't know what to do so the other took over .. and told me my total .. that's not correct I told the girl .... she looks and the other girl had charged me 3 x for my liner and I got my return out this morning and they gave me the one I was returning... not the new one ... now I have to go back and return for the second time ..., not a happy customer.. read more

Great experience with Nevada! Her recommendations were spot on. Thank you for friendly and efficient service.

Literally trash. Walked in and wasn't greeted by ANY of the 3 employees at the counter, whatever though, so I said hello to one that made direct eye contact with me, no response. Ok. Then Alyssa tries to ask if they carry a certain brand but nobody heard her because they're all ignoring us. So I'm like EXCUSE ME DO YOU CARRY LA GIRL and they're like no sorry not yet. Ok so then were walking out and one of them is like "did you find everything ok?" Umm a little late for customer service now and no we did not find it but the point is customer service was ass. read more

Place is tore up!! Friday night 12 people in line and one cashier who's moving like a sloth! And employees just ignoring the line. Great customer service...NOT!!! Stay away from here!! I'm read more

Never have products I'm looking for. Staff inattentive and have no knowledge about anything makeup and hair related, especially if you're over 40. read more

I ordered Kenra Leave In Daily Provision on the Website. I was sent an email that they were filling my order. Nothing. Remember, it's Lodi during COVID-19. No retail shopping but curbside available. I drive from Galt to Lodi to pick up order. No o ne answers the phone. No one in the store. So, I drive home and call the 866 customer service number. No one answers. After 11 minutes on the phone and my drive there and back, I asked for my order to be cancelled and the manager at Lodi to call me back. Still nothing. POOR CUSTOMER SERVICE AND FOLLOW-UP. read more

This store is ridiculous. I have tried shop here 5 times and each time, same thing. Employees who are busy gossiping with each other, impossible to get help, and if you do finally get help, they are not at all knowledgeable whatsoever with any of the products! Its easier to drive to Elk Grove to spend my money where I can at least get good service and find the products I am looking for. I will never walk into this place again. oh and PS just because you look up and say "welcome in" when the door opens, it doesn't mean any of you ladies make shoppers feel welcome. Get some training. read more

Went in there today and still disappointed. I was looking a pallet with the intentions of purchasing and the sensor that they stuck on it just starts beeping. Me and my bf are just standing there staring and it and an employee snatches it from me and says it'll be behind the counter when we're ready.... then I see another employee putting it back. I'm sorry but what?? So unbelievably rude. read more

Loads of people "working hard" but horrible customer service. One gal was rushing to help everyone on the floor while her earbud was constantly going off with requests to help other customers No one greets or asks if you need help because apparently they are "so busy". read more

Customer service suuuuucks snobby ass cashiers thinking they're somebody.. rolling there eyes like why do you work here? I like Stockton location 100x better! I can say there was one nice worker there but still all in all bad experience read more