Ulta is always good option for your favorite beauty and fragrance buys. Well lit store, easy to locate brands during to signage and super helpful staff make shopping a great experience. They run sales pretty often so that is also a plus. Testers are available when you need to color swatch an item. read more

Be honest about stylist who actually are skilled with natural hair. 2nd visit at this location, 3rd visit at An Ulta salon in Memphis area. They are extremely limited in what their stylist can do for natural Black kinky/coiled hair. Even asking detailed questions about my hair needs & desires: coloring, cut and styling. Extremely Negligent! Beyond bad service. My hair was colored poorly/patchy, chopped up unevenly, & no kind of style given. Leaving me looking like a patchy mix matched color, bladed mess! read more

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Went to this Ulta bc the by my house is not well stocked. The employees were so loud I couldn't think. And talking about things that had nothing to do with work or helping customers. Of all things they were discussing SNAP benefits......save it for after hours, customers dont want to hear loud employees while shopping. read more

The worst service when it comes to getting checked out in line. Managers will even hold up the line by talking to people who are checking out about personal life stuff, instead of letting them focus on being checked out. 10 ppl in line at this point. Forget about finding someone to help or if you have questions. Areas are completely mismatched, like Kristen Ess, not Kristen ess to be found. I hate going but I'll start going somewhere else once they have their products.. for sure. read more

Super friendly staff. The lady that helped me took out the time to color match me. Unfortunately, the makeup made my skin burn. This was my first time experiencing something like this. The bathroom needed to be cleaned but other than that. Good stuff. read more

I have never had a good experience at an Ulta. I've even tried different locations. I went with my daughter to get a few items today. The store wasn't busy. We were greeted at the door, and then were ignored while every other customer was helped. Thanks for saving me money. I am done giving your company my business. If your employees aren't rude, they're dismissive. Seems like a company policy. read more

I just wanted to say that I got the best customer service. I think I've ever received at any store in my life when I went. There was a pretty blonde lady that helped me and I can't thank her enough! There was also a lady who resembles Rihanna and she helped as well! I never get the right color or foundation because I never have got help like that! I wanted to right a review because they both deserve a raise or a bonus! Saved me money and grief! read more

Okay. Let me start by saying this review is strictly for the makeup / makeover counter. Nicole... was AMAZING! Simply amazing! I felt GORGEOUS when I left her chair. To give you some context, I rarely wear makeup and too much makeup makes me nervous. So when I was asked what I wanted...I had NO idea. I just knew I was going to a formal wedding and wanted to look pretty. Nicole showed me a pic and then we got to work! I can't even explain how fine I looked!! AND she was super cool! So i enjoyed sitting in her chair. My friend also went to her right after me and she too looked AMAZE. I can't vouch for any other services...but Nicole was everything. (The Ulta itself was standard. They were fully stocked, clean, well organized, good customer service...the whole 9). If Ever you're in need of a makeup stop in...ask for Nicole...you won't be disappoin read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Memphis, Tennessee

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My overall experience was not good, but thankfully Sky made up for it with her professionalism and great work. I went in as a reccomendation from a coworker to get my lashes done. When I walked in the staff was less than pleasant and welcoming. The first person was walking me through the store to assist me, but then completely left me standing there to help a customer. Then, I went towards the Salon and the young lady who was stocking items was extra rude!!!! I mean just dismissive and rude for no reason. She didn't want to answer questions, she didn't want to be bothered. The only reason I am giving this a 3 star is because of Sky. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Memphis, Tennessee

The manager was not very nice and ableist. I asked her what type of skin care I needed for a first timer with autism, and then she proceeded to call me the R slur. I did not feel safe and will not come back until she is removed from your store. read more

After reading a few recent reviews about this location, I'm glad I'm not the only one who noticed their customer service is downright pitiful. I have been shopping at this location since the day it opened in 2017 (only because it's close to where I live) and one thing that I have seen is that management is constantly changing... Today, I needed to grab a few items (monthly go-to run) so I placed my order online to be picked up in-store. Upon arrival, I walked in and was stared down by two cashiers that didn't bother greeting me. I walked up and told them that I'm there for an order pick-up. One of the women glared at me up and down in disgust and proceeded with "I NEED YOUR ID!!" - not at the pick-up counter, but at the cash register.. which normally never happens (I am a constant order-pick up customer so I know the process all too well). She looked at my ID for a good second, trying to figure out if it was really ME. She mumbled thank you and walked over to the pick-up counter. Before I took my order, I asked politely if it was possible they could price-match two items for me since I found them WAY cheaper at Target. She stared at me weirdly and said "No you can't..." I said, "Okay, then I don't want them anymore." Extremely annoyed, she told me to follow her to the register and then had "issues" giving me a refund... so she went on to say "I need to go get the manager...". I said, "That's fine.. take your time." As I waited, I purchased another item I forgot and five minutes later, Laura, the manager walked up looking miserable. I said "Hi!" to bring the somewhat tension down and I got nothing back from her. She said, "What seems to be the problem?" I said, "I wanted to price match two items but the lady said I couldn't so I don't want these anymore..." She sighed in annoyance and started the return procedure. At this point, a line started to form behind me because she took her sweet time. Before she could even finish "Okay your order number starts with a K---", I pointed out the order number on my phone. At this point, I was embarrassed (for their behavior) and livid at the way they were treating me, a customer. Today's behavior was unprofessional. She ended up refunding me for my items and I thanked her politely. She went on to tell me to sign the receipt and handed over my refund ticket. I told her, "Have a great day." and she mumbled, "Mmmhm, you too." I have been in the retail field for many years now besides being a marketing manager. Walking back to my car, I was extremely hurt and felt disrespected for the way they made me feel in the store. Like, what in the heck did I do wrong?? Did I hurt y'all that much for wanting to return two items? I am constantly shopping at this location! CONSTANTLY! This was by far the worst experience at the Laurelwood location. Yeah, there were other times that I felt the service was miserable, but today's visit was the icing on the cake! I think I may just make the extra drive to Saddle Creek's Ulta from now on. read more

Wow. The negative reviews from other people are definitely warranted. I went to the Benefit Brow counter today. The "brow expert" spent the whole appointment bickering back and forth with other employees. When I tried to express what I was hoping for regarding brow shaping and that I only wanted a "clean up", she told me "no one is ever mad about my brows." I should have just ended the appointment right then, but already had hot wax on my face. Keannyi Wilson was extremely unprofessional, as were multiple other employees who engaged in the childish behavior in front of customers. read more

My friend and I were in town for a party and decided to look for a makeup artist. We called around and finally got an answer from Ulta where Key was the makeup artist. She was able to squeeze us both in with no notice. When we got there she immediately began working. She is sanitary, professional and pleasant. Our makeup looked great! We were very happy with the finished product. read more

This store is nice and clean, the staff however is NOT. I asked a question and they didn't even look at me. I asked if there was a tester for the new Benefit concealer. Why aren't there testers? I had a ton of stuff in my hands -- no one offered me a basket or anything. When I checked out I had a birthday coupon for a free lip stick. She scanned it. Never talked to me. After I paid she (the same girl I had asked the question to earlier) handed me my bag and didn't even look me in the face. Never said anything. I don't ask for much but a simple "thanks, have a good day" can go a long way. Maybe she'll learn eventually. read more

Very unprofessional! Leave you on hold,rude,then disconnect you. I would Never shop here period.

I went to get a gloss treatment and it was a bit pricey for me to get the service itself so I wanted to buy what they used. I asked a young woman for help and she was so sweet and so helpful. I had no idea what I was looking for and she directed me to the correct thing but made sure I had another option if I preferred that instead. The woman at the register had an amazing energy and was so lively and friendly. read more

This was my first time visiting this store- I went toward the evening the parking lot was not crowded- I noticed several of those MPD cameras which made for a safer feel since it was later in the evening and I was out with my little one- so it was good to see MPD cameras on the lot -- especially in a newer/updated shopping area Parking was simply easy- I parked nearby the store and I like the visible pedestrian walking walkways - I really like that the store was well lit Upon entering I was greeted by a lady at the cash register and ask if I needed anything help to let her know - so then I began browsing around the store- while browsing I did notice several RED clearance stickers (I love really good products on a deal) So I continued to browse a little more- a different staff member approached and asked if she could help with anything so I asked about a product that I was looking for and she told me the location and price (very helpful) She also informed me that they had just finished inventory and that they've put out everything from the shipment since I had inquired about a particular product and I noticed several stickers placed throughout the store During that informative conversation I asked about the posters advertising the Ulta members rewards- I asked what all did it entail and any details regarding being apart/signing up- she did say that she didn't know too much about it to ask this other staff member- however she did share that the Ulta members rewards for per product purchase points accumulated. So after chatting with her I then returned to where I saw the most RED clearance tags which was over by the haircare aisle under Shea Moisture products (Frizz Defense) - Wow!!! RED clearance SCORE $5.50-$6.50 Shea Moisture shampoo, conditioner, hair masque, gel-cream & etc. (Shoppers Delight) :)) I racked up!! You can't beat a clearance sale this good! I put all of my RED tagged clearance products in a Ulta bag and proceeded to checkout and I did sign up for the Ulta member rewards upon checking out- (Ulta Haul) (Shea Moisture Haul) read more

Zero hospitality. Nobody offered to help me find anything or see if I needed any advice. The "boss lady" was very accusatory. It's very sad. I will be only ordering online and going to Sephora if I want anything I need to see in person. read more

Went in today to get a tinted moisturizer & I had no idea which one I wanted. I didn't get the name of the young man but I told him what I wanted & ask his suggestion! He said his favorite & took me to it. Out of a row of at least 30 colors he immediately picked the one for me. I tried it out when I got home (he made sure by testing it on me) I tried it on & absolutely LOVE IT!!! Then the cashier was a doll! All in all great experience!! read more

I walked in for a shampoo and blow out not sure what to expect and I'm so glad I did! Katelyn was warm, professional and did an incredible job. Excellent service! read more

The manager of this store, Laura Ulrich is the rudest person I have ever met. I've gone to this ulta a few times because they had the things in stock I needed that the other Ulta didn't. Never again. The first time I brushed it off because maybe she had a bad day. But after 4 times, it's just her. She acted like Asking her a question burdened her. The cashiers were super friendly, but I will not be returning because of the manager Laura. read more

Worst customer service. Been in several times and the last few times I've been totally ignored at the cash register and at the pick up desk. Went in today and waited in line (only person in line), other customers formed another line and they were asked to go first. Can't help but believe this is based on skin color. read more

Editing to say that having looked at other reviews, this has happened to multiple black women. Shop elsewhere if you are a black woman. - My wife and I decided not to make a purchase after being followed around the entire shop today. I get that there are security concerns, that people make poor decisions and steal but it definitely felt like I was being racially profiled. When we arrived initally, we were greeted warmly and sought advice on cleansers. After some somewhat aggressive pitches, I felt obligated to accept the product but informed my wife that I wasn't certain that I wanted it so we decided to walk around and look for a specific brand. We were then trailed by a store associate throughout the entire store until we just decided to leave. It was a very uncomfortable experience. Ultimately, I wouldn't recommend this location. read more

I recently visited Ulta at 4572 Poplar Ave. My entire experience was less than satisfactory. Not only was I not greeted when I entered the store, but I was left standing at the pickup counter for atleast 20 minutes. A white male who appeared to be apart of the staff (maybe a manager) kept avoiding eye contact and refused to acknowledge me standing at the counter, but when another customer entered, who happened to be white, she was greeted and assisted immediately. The man continued to carry on a conversation with another employee/customer, as I was left standing waiting for assistance. The store was not busy at all and in fact, there were atleast two other employees who were not assisting anyone at the time. Both of these employees walked past me as well. FINALLY, after a significant period of waiting I was assisted. This experience has left a horrible taste in my mouth and I will no longer visit this location. I find it extremely ironic how African-American customers are only visible to employees if they are being followed around the store. However, when it comes to needing actual assistance, employees are nowhere to be found or unwilling to help. I desperately wish I knew the name of the white, male manager who continuously refused to acknowledge me and intentionally looked over me as he greeted other guests. HORRIBLE CUSTOMER SERVICE. read more

The staff is friendly and I know they tried but my mom just got the worst haircut ever.

Thanks to Tammy for the great foundation, concealer, blush, and all around sweet attitude!!! I haven't been happy with my current foundation and she addressed all of my concerns and found me a great one! read more

Amazing salon, store and staff! Always go to ULTA for all my beauty needs! I get my hair done every six weeks and I am so thrilled I can now redeem my points on services and products! read more

On 6/22/18 at 1:28PM I decided I needed to buy some items from the new Ulta on Poplar. After my experience I will not buy make up from Ulta! Or at least check then double check the make up to make sure they haven't been opened and tested from other customers. I went into Ulta at 4572 Poplar Ave #103 Memphis TN and wanted to purchase the Maybelline Dream Bright Cream concealer in MD/DP shade. I made my purchase and went to my car. While in my car I looked at the stick and noticed the make up had been smudged and the sticker seal had been broken. I immediately went back in and tried to exchange it for another one. I couldn't exchange it for a new one because ALL the seals on the sticks had been broken. So I tried going up a lighter shade...THOSE were broken as well! Eww! What the heck! So I just ended up returning the one I bought. The cashier Catherine was understanding regarding my return but didn't offer me another option. I left Ulta very disappointed and grossed out. *BEWARE Of Opened and Used Products* read more

A little disappointed at the lack of supplies in the store. I asked to be matched through Bare Minerals and after matching me with the right mineral base concealer, the employee said they actually didn't have any in stock and didn't know what to recommend because she worked for another makeup line. I moved over to NYX to find half of their products empty...what. A Beauty Queen's nightmare. read more

As much as I love Ulta my last experience with them was far from stellar. I purchased some items worth $120.00 I returned the item the same day due to it being a little to expensive and those items were going on sale soon anyway I took the items back used my debit card to purchase so of course they had to refund it back to my card. Fast forward 3weeks later my money has still not been refunded to me and I was told the had to investigate customer service was nice but this is ridiculously drawn out process and I'm over it next time I'll pay with cash read more

Just tried to go into this shop 25 minutes before close and the doors are locked . Wow.

We love the team at this location. The salon is so diverse and I love the culture there!!!

AVOID! WARNING: My wife took my daughter over to Ulta Beauty for a $13 dollar trim after spending the morning deep conditioning and straightening her hair and left Ulta beauty with a $40 bill for their services. With no explanation or warning charged my wife for additional services. $10 additional for touching my daughters already straight hair with a flat iron for a few strands. After hearing this when she got home we called the store again and spoke with a salon manager. Thinking maybe this could be a misunderstanding. She offered no apology for any mistakes or attempt to understand the situation but only further lied about services provided during the visit in saying they straightened my daughters entire head. read more

2nd time stopping in this location only to be turned away from the brow bar. This time I walked in a little before 6 and was told they all went home because they had been there since 9:30 that morning. Terrible service every time I have been to this location! read more

I really hoped for good service at this location after having horrible service at the Collierville Centennial Commons store. No such luck. Company really needs to work on customer relations and product knowledge. read more

I got my eyebrows waxed at the Benefit Brow section. Danielle did an amazing job! She was so meticulous and really took her time to make sure my brows were perfect. This was the best eyebrow wax I've ever had! I will definitely be back. read more

AMAZING experience. I originally went to get just shampoo but ended up getting more. Shoutout to every single employee I talked too today. Each one of them was exceptional. Everyone had a smile on there face and were great. A lady helped me choose some make up and gave me some tips. It was my first experience at Ulta Beauty and I will for sure be back again. Thanks so much for making my shop experience MEMORABLE... read more

Wish I could give less than one star. Horrible experience and the employees have a bad attitude. I went in to get some self tanner (with no make up on and in my pajamas). I browsed around and sprayed a couple of perfume samples on the little pieces of paper. I was just kind of looking around to see what all they had because I've been wanting to get more of my favorite Versace perfume but couldn't find it. Workers stared at me without asking if I needed help. When I got to the counter to pay, the lady told her coworker (in front of my face) to "go over there because she was over there" and that she needed to check for empty boxes. I understand there is a level of suspicion one must have when someone comes into the store obviously not looking my best, but to say something so insulting right in front of my face. I then ask her about a free gift that came with my purchase. (There was a free gift of an application mitt with a $29 purchase of self tanner) she acted as if I was stupid and just snapped at me saying "no". I was confused and asked why they had a sign that advertised a free gift and she says, "well I guess we'll see." After she finished ringing me up she immediately walked over to the perfumes to check them out. I left feeling embarrassed and insulted. I wish I had caught her name because, as someone who has worked in customer service for years, this is not the kind of person you want in your store interacting with customers. I will never return to Ulta on poplar and if I do I hope she is no longer working there. read more

I've shopped this Ulta several times and found what I needed with good customer service. My latest visit, however, was awful. I had to return a couple of items. (One had clearly been used!) I went into the store for what I thought would take 5 minutes. No one was waiting at check out, so the sales associate promptly accepted my returned items. When it came time to credit the purchase back to my credit card, she told me it was necessary for a store manger to approve the transaction. The sales associate paged a store manager at least three times, but no one came to the front registers to finalize the transaction. After waiting 10 minutes, a manager finally came to the front registers, stuck in her key, and approved of the return. There's no excuse for such poor customer service. This Ulta is a nice store, but with such terrible customer service, from now on, I'll go across the street to Macys or Dillards when I want to buy makeup. read more