This store has gone downhill, FAST. You cannot find any of your favorite products anymore, instead the staff tries to convince you to replace them with other no-name products. This location has a terrible manager (Dec 2025) who is extremely rude to customers. I mean, EXTREMELY RUDE. If you want to be insulted, and walk out of the store without the products you came in for, go here! I get the impression the staff are overworked; nobody seems happy in here. This location used to be great (two years ago). I would rather drive the 30+ minutes to another location so I can avoid this run-down Ulta managed by an inexperienced and very rude young woman. I'll spend my money elsewhere, THANK YOU. PS - This review does not apply to the salon stylists in the back; have never used their services. read more

My daughter uses a specific hair product and purchase one while it was on sale. She still had quite a bit left in the current bottle that she had. When she used the rest of the first bottle, she opened the new one and the pump was broken. No matter how much you push it nothing comes out. This item was $30+ so we brought it back to Ulta for a replacement. The girl at the counter was very condescending and said that since it was purchased more than 60 days ago they won't exchange it. I asked for the manager who was just as rude and refused to exchange the item. I would totally understand if the item was half used, but this was a FULL bottle of expensive hair product. The manager even opened the bottle and tried to pump it and said "yep, it's broken". He could see that it was full but wouldn't do anything. CVS has no issues taking product back, Rite Aid, Sephora, but Ulta won't EXCHANGE an item that was sold to us broken? Because of this I will not give them my business. read more

A few years ago I wrote a review about Taryn in Ulra's salon, and I stand by it. But they have finally found someone in the Benefits booth and she is fantastic. Her name is Annemarie; she has done my brows and lip twice now, and I couldn't be more pleased. I just hope she stays with Benefits (in Ulta); thanks to her I feel like I can finally "do" my brows. read more

Recently, I was in Newtown for an appointment and on my way home, since it was in close proximity, I decided to swing by an Ulta store to check out a product I'd considered trying out. I am always greeted in a friendly way at this store. On this day, the lady (K) who assisted me was particularly helpful. She was knowledgable about different products, and more importantly, she had a caring manner in an authentic way on a day where I was not feeling so great about my skincare concerns. She spent a good deal of time doing so. Upon leaving the store, I realized that I felt lifted and was holding myself in a more confident way. I purchased a product that I'm quite happy with; there is also the benefit of a good return policy, so it was a low risk purchase. I love buying online for certain items, but you just can't get this experience through that type of transaction. Though It may seem insignificant, however it plays out, using our gifts to help and lift others is no small thing in life. And yes, it's a truth, even in the Beauty store. read more

So it's been a year since my original review of the Montgomeryville store, didn't think this place could possibly get worse, but I now will go out of my way to go to the Quakertown location. Had to return a few items and decided to go to Montgomeryville and the ignorant girl who took my return was so rude, first by yelling out where the line starts, no smile, nothing, just a miserable person. She acted so annoyed. What happened to actually smiling at a customer and being pleasant? Is it really that difficult? I go to Quakertown where I'm warmly greeted upon entering, always asked if I need help immediately. Those girls are a always a pleasure to deal with. I will never go to the Montgomeryville store again. read more

This was my first trip to this Ulta location, and I was so impressed. Even though the store was crowded, there were staff asking if I needed help. I had several questions for myself, and my granddaughter also needed help. Everyone we spoke to was helpful and friendly, but I especially wanted to give a shout to Maria, who was so enthusiastic and knowledgeable about the products. read more

Everybody that work in this store is rude. Don't say hello, don't help, won't greet you, look you in the face nothing just rude no customer at all and that goes for everyone that works at the location, especially the the young lady in the front cashing people Shelby. out she clearly don't wanna be here. She asked me for my number didn't tell me why or asked me if I wanted to sign up for anything. Honestly I think it's a lot of racism going on in here idk why be back read more

I have shopped here many times and I am always greeted when I walk in the door. The staff seems very friendly and helpful, so I'm surprised to read some negative reviews. Of course, I can only speak to my experiences here, but they have always been positive. The store itself is very bright and seems larger than the old store. Lots of parking out front too. read more

Normally the customer service is ok here. They're either super friendly or super rude. As a consumer, I'm entitled to return whatever I want according to return policies. I'm so sick of these employer asking, "did you use this product?" They're very rude and judgmental. Every store takes back cosmetics. And normally without a judgy tone. Please train your staff to be polite with returns or exchanges. I had my receipt and exchanged only a few days later, so no rules were broken. It shouldn't matter if it was used once--if a customer isn't happy you should help out. There are a million other places to shop that have polite staff. read more

I usually have a good experience at this Ulta, but tonight I showed up at 7:55 (I didn't realize they close at 8) and as I walked up to the door, the closing employee saw me and RAN to the door to lock it. I was about 5 feet from the door and she made eye contact while locking it........ kind of absurd that she didn't just open it and say sorry we are closing in 5 minutes or even sorry we are closed. I of course understand wanting to get out of work on time but wow not great customer service skills. That's all! read more

I LOVE this store! My first time really shopping for makeup was here. The gentleman at the Clinique counter was amazingly helpful when I couldn't decide on a blush color. Another time, while looking at hair products, a lovely lady from the salon offered advice. Because the stylist I met had been so helpful, the next time I needed my hair done, I went and sought her out. She did an incredible job, and I was actually happy with my hair, unlike with just about every other cut I've had. If I go to a salon, I now head for Ulta. Everyone there is fabulous, and I can't sing their praises enough. Same with the cashiers and experts throughout the store. Can't beat the products, either! read more

I just had to run in for one thing and got to the store at 7:50 and the doors were already locked. I would've been in and out but they wouldn't let me get what i needed. read more

I had root touch up, shampoo and blow dry. They told me it will be $60. All together at the end I paid $85. They did not clarify in the beginning that their will be extra charge. Hair stylist Jessica was nice. She did good job on touch up and color match. However, I was disappointed at blow dry, my hair roots were damp, I had to blow dry and finish after I got home. With $85 service you expect to come out of the salon with great looking hair. read more

My sister and I went in to get makeup for her prom. We have no clue about anything makeup. We asked for help and Ashley was happy to help us out! She went through our list of things we needed and showed us everything around the store, made honest recommendations (especially for a high schoool and college student on a budget), told us about all of the sales and deals on the things we needed, and even told us about an ulta coupon! Ashley, thank you so much for all of your help, kindness and input! We really appreciated your help today!!! read more

I had the best help finding solutions to my dry skin! I believe the woman who helped me was named sarah. She was very knowledgeable and knew exactly what I needed. Very friendly and helpful read more