Addie with Benefit truly knows what she's doing. She worked with so much precision and intention, and you can tell she's mastered her craft. My brows have never looked better -- clean, balanced, and perfectly shaped. Highly recommend her if you want someone detail-oriented and confident in their skill. read more

I genuinely never write reviews like this, but after our most recent experience, I feel like I have to say something. My friend and I live right around the corner from this Ulta and have been regular customers for a long time. We buy a huge amount of our beauty, skincare and self-care products here, and we've both used the salon frequently. Unfortunately, there is a blonde manager--typically wearing pink lipstick and gold earrings--who has been consistently rude and unpleasant toward us almost every single time we've come in, and this last experience was the final straw. We stopped in after a girls' sushi night because we wanted to pick up some skincare and a few fun products we'd seen on TikTok. We were in the store for maybe 30 minutes, and this manager followed us around the store, repeatedly asking if we needed help--seemingly every couple of minutes. It became so excessive that it was obvious we were being watched. Then, while we were shopping, we overheard her say, "If they are stealing them, we'll just call the police on them." We were honestly stunned. We weren't stealing anything. We were two regular customers browsing products and planning to spend money at a store we have supported over and over again. My friend then directly confronted her about the comment. In response, the manager said that there had been a large group earlier in the day that had stolen something. While that may have been her explanation, it felt like a clear justification being applied to us in the moment, despite us having done nothing to warrant that level of suspicion. There is a huge difference between providing attentive customer service and making paying customers feel like suspected criminals. To openly make a comment about calling the police while we were within earshot was humiliating, insulting and completely inappropriate--especially coming from someone in management. What makes this worse is that this wasn't an isolated interaction. Her attitude toward us has been consistently disrespectful on previous visits, and we've brushed it off every time. This was the point where I could no longer justify ignoring it. We live minutes away and have spent a significant amount of money at this location between products and salon services, but after being treated this way, I genuinely don't feel comfortable shopping here anymore. Management should seriously address how customers are being treated because no one should walk into a beauty store to buy skincare and leave feeling like they were being surveilled and accused of stealing. read more

Love Addie! It is hard to find a brow person who listens to you and kills it at the same time! She is just the sweetest and easy to talk to as well. I love coming to get my brows done with her! Just the best!! read more

Ulta's product selection is vast so when I am looking for something in particular ( a product or a brand) I will stop there first. Normally, I am accosted by multiple sales people as soon as I enter. Today was different. As I wandered aimlessly unable to find what I was looking for, I asked a passing employee where I would find the product. She kept going but motioned 2 aisles over. After a thorough search, I gave up. There were actually 4 employees standing in the middle aisle chatting and ignoring the customers and several by the front door examining a display. I've had my share of less than impressive interactions with employees in this store but today's level of indifference was dramatic. I was actually on my way out and headed for Sephora when Serena noticed I needed attention. She actually checked to see if they had my product in stock (no) and offered suggestions for substitutes. I declined and decided to find a store more interested in my business. read more

Addie is amazing! She is the only one who can do my brows now. Addie is professional and very polite - she really takes her time to fully understand exactly what I want. She always helps me find the perfect products after my service - everything from skincare and foundation to brow gel and setting spray. read more

Good place to get your beauty products. It's amazing how much products that they carry. Everyone is always so helpful. read more

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The only nice worker was the pregnant one, she was so sweet and helped me with a fragrence. The other workers with the glasses seemed nice aswell.Besides that another worker says "OH! Thats not good"and snatched the fragrance from me that her coworker gave me, and while at the register I was being rushed by a purpled hair girl with piercings and just overall was a negative experience, next time I'll go to another Ulta, had no time to go today. read more

Every single time I've went here the cashiers have been extremely rude and irritable. I'm gonna go in and return all of my stuff and just start going to Sephora from now on. The girls here are extremely bitter, even my friends and family notice. What kind of people are you hiring? I'm going to speak to the manager very soon to figure out why everyone working here is always so rude. read more

Addie M. was gentle and did an amazing job with my brows. Love the finish look. Also she was friendly and helpful with my daughter color matching her new concealer. read more

Addie was amazing! She took her time and my eyebrows came out great! I will be back! Thanks so much!

Addie was able to take me as a walk in, and she did amazing! Very kind and detail-oriented, and I'm very happy with the service I received.

Addie did such a fantastic job on my eyebrows. She made sure I liked how they were looking before continuing. I definitely recommend booking an appointment with her. read more

Addie is literally a wizard with brows- she excavated mine after I had let them grow wild for over a year, and I've been back every four weeks ever since. She really listened to me when I explained part of my brow features I wanted to keep and worked with me to find the best shape overall. As I'm sure everyone knows, finding someone you trust with your brows is like a needle in a haystack. I would literally follow her to Alaska if she ever moved. On top of her brow shape wizardry, she's funny, personable, and really quite gentle considering you're getting hairs waxed off your face. I'm not sure how she makes it barely hurt at all, but like I said- she's a wizard. read more

Employees are always very friendly and helpful. They have a great selection of products and are always willing to do online orders if they don't have the product you're looking for in store. read more

Multiple people outside at 6:35pm on Sunday and they did not allow anyone in citing they were closed. People even showed them the hours on the site and they just said "I don't know". Maybe they should work the hours as listed everywhere? Called other stores and they confirmed they are supposed to be open. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Phoenix, Arizona

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The cashiers were very rude! They stated that even with a receipt, they would not refund or exchange an item- even the next day!! The only way to exchange or refund an item, according to the cashier, is to give them all of your personal information and sign up for their program! That is horrible! I shouldn't have to give my email, phone number etc. when I have a receipt and it is within a short time period. Definitely will not return here, when there is a new Sephora across the street from Ulta. Terrible customer service! read more

Got my eyebrows tinted by Melissa she did such a phenomenal job she is also such a sweetheart! Definitely go see her for all your brow needs! read more

Ulta Beauty - Tinted brows - Cosmetics & Beauty Supply Near Me - Phoenix, Arizona

Went to Amy at the salon for a feminine pixie. It can be really hard to get a good pixie cut these days and she helped me get my cut where it needed to go to make me feel so much better about myself. I also watched her take amazing. Care of a sweet elderly client before me and I could tell that client also felt like a million bucks after her care. read more

A few of the employees were really nice, but there was one girl with the glasses who I heard mumble under her breath "shes still here what the hell" I was pretty shocked, but not surprised. Some of these employees make it so unpleasant shopping nowadays!!! I'd rather just order it from Amazon. I'll probably never go back to this location because the girl with the glasses was so incredibly rude that it just turned me off in general from this company. There are other beauty companies like the audacity! You work at a place where people are going to ask questions and get another job if you hate it. You are selling overpriced beauty products I'm gonna ask all the questions I want. I was nothing but respectful to that girl. I had no idea why she was such ! read more

This is a great spot for most of your beauty needs , it unfortunately has been closed numerous times for lack of staffing issue ... if you know someone that is looking for a retail job in the beauty industry , this may be a great fit ! read more

Vi is very educated in the products sold at Ulta. Definitely recommend her help when shopping here (:

I am completely appalled by the management here of this location a friend & I stopped in to do some holiday shopping and had an issues trying to use the $20 off $100. My total was well over that a manger came over and rudely said the $5/5 items were excluded so I would have to spend more to use coupon I said ok no problem and added two more items to my transaction. The coupon still wouldn't work. She rudely said I needed to read the fine print! I told her I would take my business elsewhere with her attitude. I asked for the corporate phone number she asked why what's the problem. I said I have been here trying to check out for over 30 min and you are very unprofessional. I asked for her name and she said she wouldn't give it to me. I then snapped a photo of her to send to the corporate office. I called them and explained my concerns. They told me she broke company policy and is required to give me her first name. read more

Ulta Beauty - The one with her head down is the management who was very rude who would not give her name. - Cosmetics & Beauty Supply Near Me - Phoenix, Arizona

Quick and easy. Parking is easy. The store is clean. Out of quite a few products but the employees were happy to help find products for your concerns. Vi was especially helpful and caring. read more

Stopped in for a super quick pick up. Siboney was simply exceptional. She went out of her way to help me with customer service because my emails were mixed up and she even got compliments from her boss right in front of me! I always have a good experience here but this time really made me feel special as a customer. Keep it up Siboney! You're a star! PS. Sanrio girlies RUNNNNN to ulta!!! read more

Ulta Beauty - Sanrio! - Cosmetics & Beauty Supply Near Me - Phoenix, Arizona

I just had the best experience at Ulta. I have a charity event this evening The Noche para de ninos at the Arizona heritage center. I called in a pinch needing make up for the day of the dead look and vibe. The manager Emily pulled the make up that she thought would work for my event and continued to give me the most excellent customer service. She's the real MVP! Someone give her a raise! read more

Poor customer service. Very unhelpful. I was on crutches and the manager was snotty and condescending.

Not sure what's going on with this location. During the busy holiday season the store is locked before closing time. No posted sign or explanation. read more

I wish the brow techs stayed longer. First, I was hooked on Ameer but he transferred then Kelly and she moved. Lastly Melissa but low and behold, she has vanished. I am so nervous to go and start with a new person. There are always the mess ups in between. What's a girl to do??? Guess I need to risk my brows. Well at least they are over grown due to Covid. A clean slate. We will see Monday. read more

I made an appointment through the app for a brow wax at the north village store because there was availability today at a reasonable time where I could fit it into my schedule. The goal was to get the service done prior to mothers day weekend and I only had today to do so before then. J booked it, drove about 30 minutes out of my way to make it on time, just to be told there was no one working the brow bar at all today. Yet the app had me pick the day, time, person, and store. Strange I thought, and showed the employee my confirmation text, and confirmation details via the app (which I took a screen shot of as well) she thought I'd had the wrong store, but after confirming she just said it was "weird" and "sorry about that" I explained to her the reason I drove all that way and she didn't seem to really care or be bothered with attempting to help resolve the issue. I've been a platinum ulta member for over 10 years now. I have never been met with such poor customer support, care, service, or whatever you want to call it in my life. I was more than polite and maybe that's the issue, seems being too passive now days gets you nowhere. I guess I should've asked for the manager? Or at least someone who knew what they were talking about. I'm truly disappointed in the brand. Certainly something I would want to know is going on at the front lines of any of my stores if this was my baby (business). Thanks. read more

Closed because "Nobody wants to work". I could shop the app and the three girls inside would grab it for me in 5-10 minutes....?

I got my hair done at this location today, just a gloss service with sealant. I had about 3 inches of grown out roots from being blonde and wanted to have the blonde parts a dark brown so that my roots weren't as obvious. I went for an elite stylist over a standard stylist and left with spots throughout the back of my hair. I didn't notice it from the front and I didn't think twice when my stylist didn't give me a mirror to check it because her next client was there. However, my stylist dried and straightened my hair after the services. I don't know any scenario in which she wouldn't have noticed these spots while styling my hair but she didn't say anything. I was too embarrassed to go back and i couldn't keep my hair looking like this so here are photos that the cashier at Sally's took of my hair an hour after my Ulta visit when I decided I'd have to fix it myself. My stylist was so nice, we had amazing conversation throughout the services but I just don't understand how she let me leave the salon like this. read more

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Was looking for a specific item, but unfortunately in was out of stock the customer service was great they helped me with alternatives. Great energy, made me smile. Thank you:) read more

I just left the Ulta on Tatum/Paradise Village Pkwy. I was very impressed with the excellent service I received. I was struggling with finding the right makeup colors for me. MELISSA found me and provided help with all my products. She was very knowledgeable about the store's products and was able to bring me to them. She smiled and chatted with me about the products, smiling the whole time. I left the store feeling pleased with my purchases. Thank you Melissa! read more

Marisa welcomed me and my mom into the store which is not the typical treatment I'm used to here. Marisa also showed me how to match my powder and foundation colors perfectly and was kind and respectful to me and my mom. Thank you read more

Cynthia (new manager) her attitude is terrible. I had a terrible experience. I suggest she gets better training at costumer service. Her attitude makes me not want to ever go back there at least every time she is working. ~ I go to Ulta regularly. Tonight when I went in after work, I was looking for an item which I couldn't find, she was right next to me, not only she didn't ever offer any help for finding what I wanted, she gave me a weird look and it seemed like she was dragging to even help me find it. And when I went to check out, when she saw me, she gave me a nasty look. You could see the terrible attitude all over her face. and when I told the cashier about it (who was really nice) She said I wasn't the only one complaining. read more

Poor customer service! Bought a $28 hair spray, got home wouldn't work. Tried to exchange, very rude associate said no receipt no return! No exceptions! Will never shop here again! Rudeness unbelievable!! read more

I met a most inofmative associate named vee or vi not sure how to spell lol. She knew so much about skin care it was amazing. She needs to open her own Spa for sure . So impressed!! Thank you for your information today. read more

First off they are open late...that's super helpful. Molly was my hair technician and was awesome!! I went in wanting my shoulder length hair ...turned into a Pixie Mohawk ...Femhawk lol and merlot ...a pretty drastic change...and she nailed it!! Helped me pick out a great color. Fantastic. I received so many compliments on it the next day. All the Ulta staff was super polite...everyone will offer you water lol everyone. My mom goes to Molly as well and just raves about her work. The other techs looked to be doing some really good work as well so I bet anyone you pick will be great. Cost is reasonable as well. Don't go in expecting a $25 haircut...this is not supercuts...these are hair artists and worth it. read more

Ulta Beauty - So great! After shot. Thanks Molly!! - Cosmetics & Beauty Supply Near Me - Phoenix, Arizona

First of all let me start out by saying that I am a platinum diamond member I have already this year spent thousands of dollars at their store and online. I went into return some of the perfumes I had bought online because I just didn't like the way they smelled and because I had to cancel One debit card and get a new one but with the same bank they would not allow me to have a refund and not only that they didn't even give me a gift card that I can use online because that is how I normally shop with Ulta is online. I would never have ordered all these random perfumes if I had known that they were going to do me like that it is the worst service I've ever had as far as returning something goes I would not recommend them to anyone and I'm not even done I'm just getting started you should hear what they've done to me online. I placed an order and there were two tracking numbers I did receive the one that had my lip glossary and a lip Duo that you very minimal things that I'd ordered. I had spent a total of $140 on this purchase but I also used all of my credits coupons and freebies in order to get this order. It was one of those orders that you actually get more for free than you spend because of all of the money I've spent in the past. So this was a very exciting order for me and I never received it. I was home the day they claim it was delivered and so not only will they not replace my order they won't refund me the money either or my points my coupons that I use nothing. I have never been more disappointed in my life as far as dealing with an order. So in a matter of one week they basically screwed me out of about $500 altogether and they have no intention of making it right. I called on track and they have no intention of investigating it for their either because the GPS says it went by my house so that's their proof of delivery. I loved Ulta, it was my favorite store up until now. I have never been so disgusted. I am so upset and I just do not know what to do about it. And one more thing, I went to go exchange 2 lancome eye creams worth $80 a piece. I ended up getting 1 68.00 jar of lancome as a replacement of $160 of eye cream. read more

Several issues. I walked through this store past several employees. Was not acknowledged in any way. No one asked if I needed help and actually avoided eye contact, you should be welcoming customers in! There were plenty Ulta employees that saw me available to do this.. WRONG! I was looking for hair products, which led me to the back of the store. I needed help, and a salon employee named "Amy" who was actually in the middle of washing a client's hair asked me if I needed help! This is completely unacceptable. When you have so many employees on the floor ignoring me, not asking me if I need help. Long line of people trying to check out, but several employees milling around doing nothing. SHAME ON YOU. Thank you Amy, while you are working hard and no one else is, you reached out to help!!!!!! How is this possible!!!! A salon employee asking if I need help while several others are wandering around ignoring me directly in my presence. Horrifying experience!! Do you want me to be a customer or not?!!! The one employee that I asked for help, (not Amy), looked disturbed upon being asked a question. SO WRONG. Sorry to bother you with my business today. Thanks AMY!!! You went above and beyond for me. read more