Lovely beautiful stylist Sylveja got my hair cut perfectly done. Large share of perfume collections here, smell so good, Highly recommend!

I went into the store peope stare instead of helping as I was walking up and aisle somebody followed me but once it was time to check out I was completely ignored on the line so I put the items back and walked out read more

This location continuously cancels appointments. I have made several appointments from brow wax to haircuts that are always cancelled due to someone calling off or someone not being able to perform the service they were scheduled with. Terrible customer service. Either there is an employee problem or the employees have a problem with management because no one here works. read more

terrible service, rude and lazy staff, they keep passing you, it seems the manager doesn't care at all, definitely not coming back...

I can almost always find what I need at Ulta. Their sales staff is well trained and they know the product lines quite well. I love this store. read more

I am extremely disappointed with the service I received. If I had to guess, I cried for several hours after my session. Hair is extremely important and I expected a lot more from someone who had "35 years of experience." First off, I understand that my hair is hard to color, so I asked multiple times before the session to see if it was possible to get my hair to where I wanted and the stylist assured me saying that she could. Then, during my session, she left me unattended for about 40 minutes under the dryer which damaged my hair. She also suddenly told me that she is going to charge me hourly instead of the price that was listed on the website for what I wanted. I did not want to come out with half done hair, so I begrudgingly agreed. In the end, she told me there was no way my hair could get to where I wanted (which is fine, I just would've liked to know that before the session). I was clearly upset and unhappy with the hair and ended up crying while the stylist kept insisting that what she did was good work and about how she has been doing hair for 35 years and knows what she's doing. But I had to pay $400 for hair that not only took forever but also damaged my hair, was nothing like what I asked for, and is uneven. I was absolutely furious with what they've done with my hair, so I decided to wait a day to really sit with it and then call back the next day. I knew my hair was ruined so there was no way to fix it, so all I wanted was a refund. I called the store and they seemed pretty reluctant to give me one and kept insisting that they could have someone fix it, but I knew that my hair was damaged enough so I did not want anything else happening to it. Finally, they agreed to give me a refund. But this doesn't help as I still had awful and damaged hair. I asked what I should do as I now had to walk around with this damaged hair. They simply told me to book another session. There is no way I would pay again for something they messed up, especially since I would have to walk around for weeks with damaged hair. Ever since this experience, I have been hiding my hair and only showing it to other stylists in hope that they can fix it. All of them were shocked at how awful the hair was and some even said they couldn't fix it as it was so damaged. Now I have to wait with this awful hair and Ulta doesn't even care. read more

Ulta Beauty - The picture of the hair I wanted. (I know it's not possible now, but would've liked to know before my session) - Cosmetics & Beauty Supply Near Me - Plano, Texas

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The 5 stars is for Sharee. This lady knew her stuff. We were overwhelmed by all the choices of mens cologne so we asked the first person that walked by and we got a winner. She showed us some of her favorites as well as popular scents. Aseel lied to me and tried to get me to sign up for a credit card. I asked her if it's only a rewards card and she assured me it was. When I started filling out the info on the keypad it was asking me for my ss. I asked her again if it was a cc and she said yes but it's mainly to get points. I'm not sure if there is a law against this but there should be. I don't appreciate workers scamming people. read more

I was running low on my every day cologne (Dior Homme) and wanted to try something new. After endless hours of research on YouTube and TikTok, I narrowed down my list of cologne I wanted to try. Ulta was the closest store to my house so I drove over hoping I could smell some of the fragrances instead of blindly buying an expensive bottle that I might not like. Stephanie saw me looking at the various colognes and got the key so we could smell what they had. Ulta didn't have every bottle on my list to test or purchase, but they had many of the popular ones. Stephanie allowed me to smell so many different colognes and recommended a few great ones that wasn't on my list too. She even got me a pen to mark down the various test strips so I could remember which fragrance was what. My heart was pretty set on YSL MYSLF EDP, but thankfully I went home to ask what my fiancée liked. She thought it smelled too florally and didn't like the orange blossom scent mixed with wood notes. It gave her a head ache so we went over all the other test strips. We settled on Dior's Sauvage EDP instead. It's not my absolute favorite since it's what I imagine a nightclub or evening out fragrance would smell like, but it's great enough to wear every day when I don't want to use my Allure Homme Sport. I was going to come back to the store to buy the cologne, but Ulta's website included free gifts with my purchase so I got it there instead. Sucks that I have to wait a few days to get it as opposed to picking it up immediately at the store, but it is what it is read more

Do you want true artistic professionals with a heart the size of Texas? Ask for Rachel & Danni! These are the only people I TRUST with my hair and eyebrows and lashes. When I visit this ULTA salon, it feels like I am catching up with old friends each time. The prices are extremely reasonable as well. Here is my experience & feedback: ~I went to ULTA (COLLIN CREEK VILLAGE) Salon & Brow Bar for the first time a couple of weeks ago. Racheal did my brows and lashes, and Danni did my haircut and color. My experience with Rachel was incredibly relaxing as her technique was very delicate and absolutely phenomenal! This was my first time having anything on my lashes done. ~After getting brows and lashes done, I explored the ULTA hair salon... I was a little hesitant at first because of the PTSD from past experiences with bad hairstylists. But I was definitely wrong. I have to say hands down, this is my new place. I got one of the best haircuts and color I've ever had from the hairstylist, Danni. My hair looks amazing and I've gotten so many compliments on it!! Danni is an amazing hairstylist and I will always have her as my stylist, she is the best!!! Not only does Danni give great advice on the best hair cut, color, and products, she also makes you feel so much at home that you know you are in good hands. Best hair job I've ever had!! I am getting so many compliments on my hair. If you're looking for a new or regular shop to get your hair cut and colored and your eyebrows and lashes done, I highly recommend Rachel & Danni at ULTA Salon!! They are very professional, skilled, and efficient. Without a doubt the best salon in Collin County! I love the entire staff at this location. I will most certainly be a regular here They are always so helpful and have the best customer service! Everyone is so nice, and they listen to exactly what you want and throw in suggestions of their own. Very friendly, and highly educated staff makes you feel at home. I'm so glad I found this place. Now my search is over. Thank you for going above and beyond, for being so talented, and for adding value to my life and making me feel beautiful! I HIGHLY RECOMMEND & ENDORSE this ULTA (COLLIN CREEK VILLAGE) location to everyone!!! #ULTA #Beauty #WOWExpereince #5Stars read more

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I was extremely disappointed with my experience here over the weekend due to the rude attitude and racist comment the cashier made to me. Jennifer S., an Ulta employee was rude to me from the beginning and I didn't understand why at first. I had some returns to do and she asked for my receipt, I showed her the barcode on my phone but she grabbed my phone without asking for my permission. She spent a good 2-3 mins scrolling up and down my phone and I asked her why since she already scanned the barcode. She looked up at me, rolled her eyes, and in the rudest tone she said I need to scan your barcode, which she did already. Since I'm a mother of a 4 months and a 2 year old child, I have to be cautious with germs and even more so during a pandemic so I asked her for wipes. She didn't throw the wipes at me but she didn't handed nicely either and say "that's funny." I asked her why is that funny and she said because "it's funny." She then inconsiderately told me I should wear gloves. Toward the end of the transaction, I had to sign the receipt, she wouldn't hand me a pen and suggested "I have my own pen." I ended up signing the receipt with my fingernails because I didn't have a pen. Ulta-Please explain to me why "it's funny" that I asked for wipes. Is it because I'm Asian American and I somehow brought the germs so it's funny that I asked for wipes to clean my phone after a stranger grabbed my phone? Ulta-Please train your employees to do better. Train your employees to not grab customers' phone without permission. Train your employees to be kind to customers. Train your employees not to be racist toward person of color. P.S. It didn't help that her mask was completely exposing her nose. Please also train your employees to wear masks correctly. P.S.S She didn't clean the counter or her hands from one transaction to another either. Also need some training in this area too. I'm hurt and disappointed and won't be returning until it's resolved. read more

Let's start off by recognizing worker Jaylah! She helped me find the right color tone & made sure I did not walk out looking like a clown! What she did different than any associate has done for me in the past is walk me over to the window to get natural lightening whereas the lights in Ulta are bright but not as bright as outside. She did not give up on looking for the right color, which I had problems finding. This store is always stocked with the products I need. Thanks again Jaylah! read more

I just left the store. I'm sitting in my car right now writing this review. My birthday was February 26 and I wanted to wait to use the gift card I knew I would be getting from a party I had yesterday. I came in to buy a bunch of things and redeem my free gift for my birthday and they would not allow me to get my gift because today is March 1. The manager was very rude about it and it made me embarrassed to be honest. I asked if there was anything they could do, any exceptions whatsoever, loopholes, anything. Nope. I'll go to any other Ulta besides this one. This is the second time I've been here and both experiences the employees were disgustingly disinterested in helping me. read more

No floor workers to be found, all the customers were asking me for help, I don't work there SMH!! I needed to use the bathroom really bad and couldn't find anyone to unlock it. And when I did get to go in the bathroom it was so filthy and dirty. I hope this feedback reaches management and they Do better to improve on these issues!! read more

Do not get a haircut here. I gave up on getting a good haircut at Ulta long ago. However, I have continued to get my daughter's hair cut at various Ulta locations. Until today, we have had great experiences with getting a kids cut for my daughter at other locations. Today was our first appointment at this particular location. We arrived a few minutes early and not a single hair stylist was present. Ours walked in late, with no apology. Not a big deal except that she was then clearly in a bad mood and CLEARLY not a kid person. She was rude and not at all gentle. I eventually just asked to end the hair cut in the hair drying stage before the front was cut, due to my daughter being in obvious pain. Before this point I had watched my daughter being uncomfortable and in pain for the entirety of the experience. Upon smelling the high heat of the hair dryer and seeing tears in my daughter's eyes, I asked the stylist if she could turn down the heat. Her response was a rude look on her face and the comment, "It's not that hot. I promise I'm not trying to burn her." So she turned down the heat and continued her aggressive approach. She was super condescending when I said we wanted to go ahead and end the haircut because my daughter had tears in her eyes and I was honestly tired of watching her interact rudely with my daughter. As we were leaving I addressed the issues we had and she decided to go with a gaslighting approach instead of a good customer service approach. She said it was "my perception" and that "she hopes my day gets better" instead of owning up to her unprofessional behavior or offering any type of apology. She actually used the phrase "I'm a professional" at which point I had to try and not laugh out loud at the contradiction between that statement and her behavior. To say this woman did not want to be at work today is an extreme understatement. I will say the manager at this location was great. However, now we get to go back up to the store for a refund so that we can finish the haircut somewhere else. I've had a few bad haircuts in my day and not said a word because the person was nice and polite. At the end of the day I'm pretty sure I was just labeled as an "emotional mom" instead of there being any accountability for this stylist, so I would recommend talking your child to a different location or salon in general. We will not be getting anymore haircuts at Ulta. read more

I am a regular client at this place, both salon and store. I have not had any negative experiences with anyone. The stylists at the salon are so professional! Prices are fixed so there is no playing around. There's no games. The salon offers competitive prices. With so many small salons that overcharge for services like highlights, I am better off going to Ulta. At least I know they do the job right each time. There is no fooling, no gossiping between hairstylists, the atmosphere is nothing but pure professionalism and serious business. read more

Great store with a lot of selection. Like how it's located on the side of the highway so it's easy access. Several areas needed a bit more stock, but mainly they had plenty of items available. The make up aisles are a little confusing since there's not a lot of clear direction on which companies are where. Would be nice to get larger signs but I suppose if you go often enough you'd know. Was asked a few times if I needed help so seems like the service is good. The check out line didn't have a good place to queue up, but there weren't a lot of shoppers at the time. Definitely hope to go back as it's the location most close to me. read more

Just a note to add, after using the Croc Ice dryer - absolutely loved it! The dryer motor is quiet, so you don't get that harsh dryer sound. Many different levels of heat so doesn't have to be super hot to dry your hair. And the stream-lined nozzle focuses the air flow for quick dry time. It is a little costly, but if you're looking for a long-term, high efficiency hair dryer, consider the Croc Ice digital sold at Ulta. read more

As soon as I walked in I was greeted by the most amazing staff members. I specifically purchase my Lancome foundation at Ulta and I went here just for that. I hadn't been to this location and I'm glad I did. Everyone was incredibly nice. I was asked if I needed help even before I asked for help. I told the sales associate the specific product that I needed. She grabbed it for me and I was in and out of there in less than 5 minutes! At most of the Ulta's that I've been to, I get sub par customer service. I don't get help when I asked for it. I typically roam the store looking for help and when I find someone they are either busy or with a customer. Not here!! Everyone is willing to help and they are extremely courteous. Thank you for the great service I look forward to coming back to this Ulta location! read more

Went into the store this morning. There was a sign up for buy 2 get 1 free on spray. Checked receipt when got home & didn't get free spray. Went back to store few hours later & mgr said they took the sign down earlier because sale expired Xmas Eve. Cashier told mgr I bought when sign was up that morning. Mgr didn't want to hear it, said sorry, it was expired. Will never go back to that Ulta. read more

I have read so many bad reviews for this location but my experiences have all been great!! I have always been greeted as soon as I walk in, including today. There's always someone around to help. Today I was looking for something very specific for my young cheerleaders and the staff member was able to help me with exactly what I wanted. She was really nice and with her help I was able to get and out pretty quickly. Several months ago I returned shampoo and conditioner that I did not like after using it several times. I was able to return it no questions asked! I will definitely be back. With the rewards program, I get points and I get coupons in the mail and email. It's close, convenient, clean, tidy, and helpful. read more

Ulta Beauty - Can't wait to try this body glitter on my little cheerleaders! - Cosmetics & Beauty Supply Near Me - Plano, Texas

Ashley Wyatt(Whatt according to her card ) is the best! Love her work and I leave so happy every time. Never a dull moment in the chair and time flies! So glad I found my forever hair chica!!! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Plano, Texas

Yesterday I walked into the Plano salon with the hair shown in the first picture. I had called the night before and shared the box dyes I had done during the pandemic and that I had the under side of my hair dyed blue with a black shadow root at Ulta before so there was a black band I was aware would possibly not be covered by color (even though it had been in the past but every new stylist wants me to know that it might not cover. Fine. I've been told. It's cool if it doesn't get covered. It's grown out to be in my pony tail when my hairs up now anyway) - i advised I wanted 7CC, no red in my hair. I wanted to make sure we were all good to go and the person in the phone said it sounded pretty easy and if I've had it done at an Ulta before there shouldn't be any issues. Cool, she notes and I make the appointment. I show up the next day and I'm asked if I can push my apt back an hour because the previous process is taking longer than expected. Fine. My fiancé and I went and had lunch and came back. Still another 30 min until I get taken back. I explain the same thing that I told the lady on the phone and what was in my notes and the stylists starts immediately telling me there is no way i could get the color I wanted because my roots are "so dark" and that I would have to bleach all my hair if I wanted it orange. Please note that my hair was already orange except for the roots and I have NEVER had to bleach my hair except for the one time i did a light fashion color on the underside. She then starts showing me swatches with copper undertones but we're red not orange. She tried to tell me the 5 or 6 CR was the lightest my hair could possibly go with out bleaching my hair. I said I wanted the 7 CC with no bleach because that is what I had in my hair before. Note that in the past I had been told my roots were a level 6 so taking my hair to a level 5 would have been making it DARKER. It's pretty clear that I'm not going to get what I want so I said I was just going to leave. She tries to convince me to stay by saying she just "had to be honest" which I get but my hair was already a faded orange before I walked in, i was just asking for the ends to be refreshed and my roots to be dyed. Again she says my hair is too dark and won't lighten to a 7 without bleach blah blah blah. She also told me I was being confusing because I said I didn't want any red in my hair but that I wanted "ginger hair". It's like she didn't even under stand I didnt want the DYE labeled with the R but the copper which I know is a shade of red but it isn't the RED dye it's the COPPER dye. Finally I told her that wasn't what I wanted and i didn't want to pay for something i was going to hate so I left in tears feeling like I was crazy. I honestly was at a loss for words. My hair has always lifted so easily and dyed nicely and I've always been told I was a "dark blonde" by stylists in the past. I thought maybe over the past few years my hair got darker? Idk but I was so very frustrated. I called after composing myself to try and share my story with the manager and try to get an appointment with a different stylist who could help me. I had had my hair dyed copper before at a different Ulta no problem! Something weird was happening. I explained to the manager how I felt gaslighted and I was being shown a color darker than what I wanted etc and the manager said that she was right there the whole time! (She was not) and the stylist was absolutely correct, my hair was SO dark and it was impossible to get to the color I wanted without bleach. After arguing with here for a few minuets, still being dismissed and gas lighted, i finally hung up and chose to call the Ulta salon in Garland. I had been there before and got exactly what I wanted (the only reason I tried the salon in Plano is because I had moved and figured it would all be more or less that same-- i was very wrong). I went in for a quick consult at the garland location because I wanted to see if they thought my hair was too dark or that it had gotten darker since the last time I went. The other stylist was very kind and said to her my hair looked like a level six dark blonde and should be able to get to copper with only a 20 volume developer and no bleach easy. I booked the appt for today and got EXACTLY what I had been asking for. The stylist actually told me I just needed a 20 volume developer with the 7CC color on my roots and did a copper gloss on my ends to revitalise my ends without having to re lift my ends. The color is absolutely perfect WITH NO BLEACH. Oh.. and the black band is completely invisible with just the gloss, it will come back as the color fades because with reds that's just the way it is but it's covered for now. read more

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This place has everything you could need. Every time I walk In to purchase a gift for my wife or daughter I end up with a gift for myself. The staff doesn't bother you but gives plenty of assistance when you ask. (Which I really like). Quality products and plenty of selections. Full service options are available. Plenty of parking for the facility. read more

I walked in to this place to browse, and the associates greeted me and asked me if I needed any help. I said "i'm ok, just browsing, thank you!" A couple other associates checked in and it was all fine. Yet every minute, another sales associate would ask me if I was "still doing ok." Three sales associates asked me if I was doing ok within a minute. It's a bit too much to be honest. Completely ruined my shopping experience, and even after I told them that everyone has already asked me and I am ok, more sales associates kept asking. Good customer service is a balance, and this was exactly what NOT to do. read more

Went to buy foundation...in a pandemic that can be very tricky! However the sales associate Sam was super helpful, gave me her opinion and matched me safely. Definitely will be coming back! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Plano, Texas

Ulta Salon is AMAZING!! Ashley did an awesome job helping me pick out beautiful extensions that 100% match my hair. I didn't even need to color it!! She cut and styled and I couldn't be happier with the result. She gave me tips on how to manage my extensions and get a lot of usage out of them. Ulta has great products for them, too. This is my first time giving extensions a try, and I'm not sure I'll ever go back to the limp hair life!! Haha read more

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I had my hair styled for engagement photos and Danni did an AMAZING job. She was super sweet and gave me exactly what I asked for. I've had my hair styled for different events before and she was able to make my hair stay perfectly in place and not painful after a few hours. read more

Why does it take more than fifteen minutes just to check out? Absolutely ridiculous. My worst experience at an Ulta by far.

I don't understand why this location has so many negative reviews! The staff at this location is hands down the friendliest and most helpful that I have encountered in any ULTA. The girls here treat you like family and go above and beyond to make each guest feel welcome and leave with a big smile! The store is big and carries Lancome! The brow bar girl Ayesha is a sweetheart and amazing with brows. Nothing but nice things to say about everyone here. read more

I love this location! Everyone there is always so friendly and delightful and knowledgeable! Especially the benefit girl Ayesha and the lancome consultant Lilly! Management is always helpful as well as the cashiers! Would highly recommend this store!!!! read more

They need more help. About 15 of us were in line for at least 30-45 minutes bc the staff was dealing with ornery clientele. Where was the manager or customer service ? Several people put their products down and left bc it was ridiculous. Only 1 of 3 cashiers was able to be helping read more

Let me preface this review by saying I enjoy Ulta Beauty as a whole. They have a good selection and a good rewards program. What I don't love is this particular Ulta store. There is always a long line and never enough people to check out. The associates that are working the floor aren't particularly helpful or knowledgeable. Worst of all is the curbside pickup. On multiple occasions I have waited 20+ minutes for my order to be brought to my car. I'm actually writing this review as I sit in my car and wait for my order. It has now passed 30 minutes. I have called the store and they RUDELY told me to be patient or come inside. I have sleeping babies in the car. I purposely chose curbside pickup so I did not have to come inside. This is beyond frustrating to me. While I love Ulta, I don't love this store. In the future I will drive a little farther and go to a store with better customer service. read more

I'm a frequent Ulta shopper. And this location is the closest to me. But I have watched this location downhill. Less inventory and staff than other locations, etc. But today was the final straw. I will now be driving to the one at Park and Preston. My daughters and I walked in at 8:50. We knew the store was about to close, so we divided up to quickly grab the things we wanted and get out quickly to be respectful. We were rudely approached at 8:52 and told the store was closed by the manager, Kim. We told her what we were looking for and she put it in our hand and said again "we are closed" as she gave us a dirty look. We quickly went to counter and witnessed her escorting another lady out who walked in at 8:55, saying "we're closed." And proceeded to loudly tell her coworker how rude people are that come in at 9. At least the young lady who checked us out was nice. We walked out at exactly 9 pm but had to be let out of doors that had been locked since right after we walked in. I worked in retail for years and was really trying to be respectful and quick. But we didn't need to be treated like that. read more

I tried the ulta ion zPreston Road. They were aweful. No customer service skills. Nothing. Then I made an appointment at ulta in plano on 75. So wonderful so attentive! Can't believe it's the same chain! Excellent salon services. read more

They have a great selection of Pacifica nail polish (vegan) and nail tools we were looking for. The staff was helpful and we found everything we needed! read more

Cancelled apt few hours before apt. Wouldn't reschedule for same day. It doesn't matter what the reason of the associates excuse for not showing up, i didn't even choose her your system did. Ah its better off after seeing all the 1stars and racism at this store, ill stay away. read more

Worst customer service ever! I went in here looking for the Stilla Trio Smudgepot that they advertised. I was really excited, but they did not have any on the shelves. I looked around for a good five minutes trying to find somebody to help me. The only person I saw was doing somebody's makeup at the Bare Escentuals Counter. FINALLY, I found somebody else. I POLITELY said, "excuse me," and she RUDELY quipped back, "I'm doing three things right now, you're going to have to wait." So, I put down my two Essie nail polishes and headed out the door. I refuse to buy something after being treated like that....and they weren't even busy so it's not like the dumb girl was being overworked. read more

This is the absolute WORST customer service i have EVER experienced .the staff are not educated of their product, sales, or promotions I cant put into words the ridiculous situation that occurred, but the manager refused to honor a promotion price and I left an $80 purchase on the counter. Horrible, horrible, horrible. I want to give zero stars, but this app requires me to select at least one to move forward read more

When I came in today sales clerk was whipping down makeup station. I ask her if they had anymore of a certain makeup and she rudely said if you don't see it out there's no more and turned back around doing what she was doing. I was in the store for 45 minutes and no one asked if I needed any help. This store needs a secret shopper and fire them all. read more

Every time I come into this Ulta, the cashiers are rude and I always ask myself, "why do I continue to come here?" Today, I purchased a Lorac eyeliner that clearly was priced at $18 but the cashier rang me up at $23. When I questioned it, she didn't even take the minute to double check. So I paid $23 for the liner and immediately after leaving the line, I went to confirm the price. Yup, I was right, the liner should have rung up at $18. Back in line I went and waited for my turn to check out, again. Luckily, I got the same cashier. She greeted me with an annoyed tone and look (bc she knew what I was coming back for). When I I told her that I double checked on the price needed her to credit me the $5, she did so rudely. read more