listen, if you are looking for ACTUAL amazing customer service? good energy? please come here. I got 10/10 assistance from Charmaine (the manager) and Gabby. From skincare to makeup, these girls had all the answers. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Queens, New York

They don't have a dedicated Benefit Brow Bar or expert. The space is there but it wasn't set up or lit. If you get brow services it will be done by a hairstylist or another employee and not a Benefit arch expert. They aren't transparent about this. The store could be neater and better lighting is needed. It doesn't seem to be well staffed or organized. read more

It is so hard to find a hairstylist that can maintain your hair and advise you on appropriate styles for your hair type. I finally found someone that my hair respects and I do too. I'm locked in with her on my journey. If you need an appointment ask for Maleaka and tell her I sent you . This is the best thing you can do for your hair! Then record your success story! I look forward to reading it below. read more

Ulta Beauty - My hair growth from February with consistent trims - Cosmetics & Beauty Supply Near Me - Queens, New York

This Ulta completely exceeded my expectations -- and here's why: It's not the biggest location, but definitely not the smallest either. The store is spotless, well-organized, and very easy to navigate. The staff is friendly, helpful, and knowledgeable. They give you space to shop comfortably, yet they're always nearby if you need assistance. I really appreciated that no one was pushy, rude, or made me feel profiled -- just genuine customer service. There's a salon in the back for hair services and a makeup station in the cosmetics area, which makes it a one-stop beauty spot. This location has officially become my favorite Ulta, and I truly hope they never change the way they manage this store. Overall, I 100% recommend this Ulta -- great service, great atmosphere, great experience! read more

Worst experience ever -- avoid this place. The general manager, Joseph, treats customers like thieves and actually smiles while you're explaining how harassed you feel. I was followed around the store, profiled, and embarrassed for no reason. I accidentally picked up a dry shampoo without a cap, thinking it was a tester, and Melissa literally reached in front of my crotch to grab it, acted passive-aggressive, then took the bottle away even though I was trying to BUY it. She and Joseph then talked about me loudly like I wasn't right there. When I complained, Joseph just grinned like it was a joke. Disrespectful, unprofessional, and downright humiliating. Avoid at all costs. read more

FYI- i've had a really hard time finding somebody in Queens who can cut wavy hair to the curl instead of just blowing it out, but MJay at this location was very pro-curl did a great job. You can tell she really knows her stuff and loves her job! Also, just a compliment to this Ulta in general- whenever I come in the girls all seem really happy and seem to enjoy their job. Not always the case when I walk into Beauty stores in the city. It makes me happy to be there. Definitely why I come down to the store instead of some of the others that may be a little closer They must have a great team and great management. read more

This place is your standard go to Ulta. They are well stocked and parking is pretty easy here. It's convenient and usually doesn't have much of a crowd. However, do not get your hair done from this place. The hairdressers are absolutely terrible. I came here three times and had two absolutely awful haircuts. The other one was just decent. The first time I came here, I told my hairdresser that I was trying to grow out my hair. She said that she'd mostly focus on face framing and do a tiny trim in the back.... Well, it turns out she was trying to cut corners and just trimmed my bangs to save time, didn't cut a single stand of hair anywhere else. Yet, the price she charged me was atrocious. The second time I came here, I actually loved my hair cut and was hoping to get the same hairdresser. However, she's been pretty busy for the last few months. The most recent time I came back, the hairdresser I worked with was more interested in leaving on time. All she cared about was getting home. Loved her attitude. Yes, I was late to my appointment, but I called multiple times asking if they could still fit me in. TBH, I should have just not come at that point. I asked her for a trim and she said that she would recommend cutting an inch off my hair. As she was adjusting it, she said that I should really cut off two inches. Okay, no problem. However, the haircut I actually got cut off maybe 4-5 inches and was significantly shorter than what I expected. I didn't realize how terrible it was until my hair curled the next day and now, I have to straighten it until it grows out. IG: @QueenOfAdventureNYC read more

I came here to get a cut, my stylist Maleaka M. did an okay cut but she didn't listen. I specifically asked for layers with curtain bangs, I barely got layers and she had to go back in after doing a blow out (without any product) to get me the layers I asked for. she never did the curtain bangs, didn't part my hair properly while doing the front layers. i left feeling like she really had no desire to cut my hair. I should have gotten the first clue when she didn't bother introducing herself. I'm okay with a stylist not wanting to talk but you have to listen to what the client wants. Overall I was not satisfied with the final result but did like it more after she went back in. The cut is okay just not what I asked for. read more

I love Ulta. I don't have anything bad to say about Ulta. It was clean, and everything I was looking for was in stock, so that's a plus! Ulta always brings me a feeling of euphoria upon entering. What i would like is if they updated their testers! And sprayed them with alcohol to keep them sanitary. read more

I usually hate getting my hair cut... like to the point where I've either cut it myself (badly) or just ended up with something super boring. But ever since I started seeing Jinks at the Herald Square Ulta, that's totally changed. She's so lovely, never makes me feel rushed, and honestly just does such a great job every time. My hair's actually been able to grow and evolve, and (not to be dramatic) but I don't think I've ever felt better about how I look. I always leave my appointment feeling like a million bucks. Highly recommend her! read more

I've been coming to Cynthia for 7 years to get my hair cut and colored. Every 2 months. It was such a pleasure coming to her and getting friendly service and the most amazing color and cuts. It felt like I was hanging out with a friend for those 2 hours. 2 weeks ago, I came for my usual appointment. Kept getting reminder texts throughout the previous couple of weeks. I was sitting waiting for Cynthia to call me when the person at the register asked if I needed help. I explained that I was there for my appointment with Cynthia. She looked puzzled and explained that Cynthia doesn't work there anymore. She moved to Florida 4 weeks prior and is the salon manager at the Ulta there. I was completely taken aback by that information. Totally blindsided. If she's gone, why did I get MULTIPLE texts confirming my appointment? They said they didn't know why because she wasn't in their system anymore. Good thing I kept those texts because I showed them and they didn't have much to say. I was so upset. I didn't know what to say, but they didn't seem apologetic on their end for still sending me a text like my appointment was still valid. Customer service sucks. They didn't try to help the situation. Didn't try to sell me the services of other salon workers there. No apologies. So they suck on their end and I hate to say it but Cynthia sucks as well. If she knew she was leaving, she couldn't have informed her booked clients about it??!! Total disregard. This whole situation left such a sour taste in my mouth. Bye-bye Ulta. Won't be patronizing your salon anymore. read more

Alexa G was amazing while helping my daughter color match for foundation. The customer service from the women on the floor to behind the register was fantastic. read more

Workers are very disrespectful they told my child to stop running when they were looking for me this is very bad service i am very disappointed in ulta this is very inappropriate for workers she's working on 6 people the workers stink but they don't remove the bad kids who play around but there trying to remove my kids for looking for me and these little kids keep asking for 5 dollars like where are ur parents read more

I needed assistance with finding the right shade of tinted moisturizer today and happened upon an employee that asked if I needed help. Meisha was sent to me from the Ulta Gods and walked me through about 4 different tinted moisturizers until I got the right one. She also helped my daughters choose the right facial creams. She was wonderful and I could not have asked for a more patient and kind person to help me today. I bought most of the products she recommended to me, not because I felt like she was pushing them on me but because after she demonstrated them on my skin I felt like they were perfect fits. Meisha should be the customer service president of Ulta and I hope you guys give her a big fat raise. Thank you Meisha, you're AMAZING!!!! read more

This is a Great ULTA store. They have lots of merchandise and they always have new merchandise coming in. the Staff are Personable, helpful and educated on all the merchandise. I have been to this location about six times and every time I've come here I've always had a good experience. The bathroom is clean the hair salon is clean and always busy. So far this is my favorite Ulta store. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Queens, New York

Highlights and cut by Christy. By far the best I've seen my hair in a while. I didn't realize how bad my Jaír was until I saw the finished results after my Jaír was done. Christy was amazing and very sweet. So grateful to have found someone that cared about how satisfied and happy I was with the results. read more

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I came here to get my makeup done for my gender reveal. I made an appointment online but for some reason when I got there, they said my name wasn't in the book which was a little frustrating. However, Genevieve was still able to take me. She did a blue and pink look for the gender reveal and my make up lasted the whole night even though it was hot. She finished me in about an hour which was good. This ulta didnt have the mac counter like the Westbury location in Long Island but the Ulta Salon did a great job on my makeup. I was able to tip on the credit card which was good because I forgot cash. Just keep in mind you need to pay for parking. read more

Ulta Beauty - My makeup look for my gender reveal. Btw its a girl - Cosmetics & Beauty Supply Near Me - Queens, New York

The first thing that crossed my mind when I entered Ulta was, "wow this place is filthy". Everything was strewn about. I had to to tiptoe around the floor just to make it to the register. I don't know how anyone could work here let alone shop here. My sole reason for stepping foot into this location was to return some items. Unfortunately, this is the closest one to my neighborhood. It was so bad in here that I rather return my items via UPS. The upside is that the employee who processed my return was really sweet. read more

The women that work here today are just huddled up by the skincare aisle chatting no help or greetings from them. I actually got a hello from a guy stocking the lashes this morning. So whack. read more

Get your hair done by TIFFANY! She gave me the most natural looking, sleek blonde highlights over my previously dull, brassy yellow ombré. The highlights were not stripe-y at all (Something I'm always afraid of). Tiffany has been doing hair for many years and it was obvious after my hair was done! She is the absolute best!!! I know everyone says this, but she truly fixed my hair after many bad dye jobs I've had. She also gave me a really nice cut that shaped my hair beautifully too. She takes her time to do your hair - but I guess that's how the magic is done (just plan to spend a lot of time there, like most salons). Who would have thought Ulta was hiding the best hair dresser I've ever had?! If you read this review - say Sabrina referred you! read more

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I was in here with my wife to buy a new hair dryer. Huge make up and beauty selection. Reminded me of Sephora. There was also a beauty store I think I'm the back. The store is in the Atlas Mall so parking is in an underground lot or there are some spots above ground within the shopping plaza. The first hour is free and it's only a few bucks after that. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Queens, New York

Two old female employers(one had pink hair and one was tall w black leggings) accusing me of stealing. Told her to check my bag if you think I'm stealing. She didn't not check my bag because she knows im not stealing because both employers were literally watching me the second I entered the store. The store is filled w cameras. Why I would I be dumb enough to steal right in front of the camera without any sort of facial covering. Please check ya employers, they are not security. Just saying be safe. read more

The loss prevention officer followed me around to the point I felt uncomfortable and had to tell a cashier. She was black and I was one of 2 black girls in the store. Totally ruined my experience at this particular store. Definitely not coming back *****UPDATE****** Ulta reached out to me and while they apologized they didn't offer me any sort of compensation whatsoever. They clearly don't value their customers and i will not be patronizing anyone who doesn't offer their alleged "valued customer" at least a gift certificate for getting treated like an animal. No thank you Ulta... read more

The Hair Salon here is fabulous ! I am from California and this is the first place that I feel at home and MJ is professional and friendly and has helped me a lot with my natural hair and my hair extensions ! My hair looks healthy and beautiful and I am grateful for MJ. I love her and will be coming here every time I am in New York All of the personnel here at ULTA Salon are good as well. Calm the ULTA Store, and they will connect you with the Salon. Enjoy !!! read more

Clean and organized. The security was definitely doing her job because she was staring at me the whole time, kind of annoying but I understand. I love that they have their perfume and cologne selection right up front and it's like a cute maze. The checkout was quick and simple. I like that they have a parking lot (pay though), Starbucks and a 5 below right next door read more

Ulta Beauty - Samples - Cosmetics & Beauty Supply Near Me - Queens, New York

All the products I came in for were not on the shelves. The shelves are completely bare... I feel really bad for the employees who are clearly overworked and overwhelmed. Not returning to this store. read more

The store is really nice and clean. The team is really friendly and constantly checks up on guests.

came here for a few things & was so happy until i got home & realized part of my purchase was not in my bag!

Great store. High quality products. Clean and helpful. Thanks for affordability and cleanliness.

I wish I could give this business less than one star. I ordered a birthday gift for my family member and the package never arrived to my residence. Ulta refused to refund my money and I ended up having to make a chargeback. Nothing positive from this experience! read more

Went for a hair cut this past weekend and Kathy (Kathleen) took care of me. She was absolutely amazing, she did such an amazing job with my cut and style, super professional, friendly and kind. can't wait to go back for a styling. I recommend her hands down! read more

Ulta Beauty - Before my hair cut with Kathy - Cosmetics & Beauty Supply Near Me - Queens, New York

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This is the second complaint and review I'm leaving about the female security guard in that store. She follows you while looking at perfume an then I was looking at the travel sized perfumes and she but rushes me asking if I want to smell it . She needs to decide if she wanted to work retail or secure the store. Worry about the increased crime rate in middle village and not worry about me smelling perfume since I drop 100s of dollars in ULTA!! I've had it with this lady! read more

Felicia is by far THE BEST in the game for brows. She's literally made mine grow back after the last two years or so of her doing them after yeaaaars of over plucking that I thought I would just never have real brows and was considering microblading, thanks to her I didn't have to make that expense and choice. My shape is always perfect and I'm EXTREMELY picky, my arch is so sharp and clean. If you want the best brows in queens you NEED to book her! read more

Upon entering the store, David (the store manager) first asked me to pick up my service dog. When I refused, he then asked me to leave. I came into the store when the website told me the 2 products I was looking for were stocked at this location. David told me this location doesn't carry those products. I went to another associate who took me directly to the products I was looking for. David threatened to call mall security on me (I recommended he do so - he did not) and yelled at me in front of customers. He even told me that my service dog wasn't a service dog because he didn't have a vest. I'm a black man and my service dog is 4 month old Pitbull mix that is in training. David was very disrespectful, I feel as if he was profiling me & my dog and I will be leaving this review everywhere I can so less people visit this location. read more

I wont be back I used to love going to see new products. As with any woman I look at everything On previous visits l had noticed how the staff were less knowledgeable however the last visit sealed the deal. I went in looking for product for natural silver hair I was approached by 4 staff in 20 minutes No one could answer questions but everyone Gave me the impression that they were rushing me out of the store I really believe that Ulta employees need some diversity training I am a 60 + year old woman to say the least I got the impression that I was not welcomed there I'm not sure it was locked because of my age or my culture I do believe that that store will be closing soon I really did hurt my feelings as I have spent hundreds I'm dollars there every year I am writing this review because I just read something on Facebook how another friend felt the same way so I know now it wasn't me but I'm through with Ulta read more

Plenty of beauty products available from all top name brands you can find pretty much everything your looking for here they aren't cheap but the quality is good the staff is helpful and knowledgeable read more

I went into Ulta today. As I was patiently, . . Alright impatiently anticipating their opening. I went whe. They were not open, and I couldn't go when they did their grand opening. :( When I finally did get to go inside, I was expecting the same antsy greeting and service as the Elmhurst location. Here they are laid back and sparse. I think I met one woman besides the woman who placed my purchase in a tiny bag. Off the subject for a minute, why is. It the more you spend in stores like this, the tinier your bag seems to be? I met a young woman with a very nicely treated right ebony curls that was scampering around the store. When I asked her about DermaBlend Products and finding your shade, she just pointed to the display and said: "Um. Well there are testers". That's all fine and dandy, but I'd like a bit more insight before I make a $45.00 boo-boo that I can't take back for a refund. In the end I had no choice but to make my own decision and take the risk I'm buying something I was probably non-refundable in the end. Going home and unboxing this myself I came to the conclusion that indeed was not something I could use and and it up making use of it by using it for Halloween by adding tint to it and using it as body paint. From now on I will go there in the evening for no one I know for a fact it's possibly going to be on the floor to even attempt to offer any help because it'll be no use to me anyway read more

I'm now a fan of Ulta Beauty thanks to this location! I was in need of some hair love and after some research decided to have my delicate tresses tended to by Tiffany. Not only was she sweet, funny and easy to talk to, but she was a true professional. I wanted a glaze process to add shine and a hint of color and Tiffany took her time to explain the product, pros and cons and was honest, which I appreciated most. She was patient and never rushed me and even took the time to consult with me regarding my hair issues (fine, thin hair - thanks genetics!). I left her chair with my expectations exceeded and already eager to book my next appointment. By the way, this is a great location as there are plenty of stores and food options and ample parking. I don't live near this area, but it was worth the trek to visit Ulta and Tiffany. read more

I had a good experience at this location. I went to purchase foundation and the young lady who assisted me was helpful. She recommended a particular brand and took her time explaining things as she applied it. She tried a few different foundations until I found one I was satisfied with. I liked the selection of makeup and other beauty products. The store is large enough where you can get around and not feel claustrophobic. The employees were visible but I felt aside from the one that helped me and the ones behind the register, they could have provided more assistance. My friend got a mini facial which she liked and the price was good. There's also a blow dry bar at the back which provides another reason to check out this location. Overall a good visit. The store could have been a bit more organized. read more

Ulta Beauty - Clearance section - Cosmetics & Beauty Supply Near Me - Queens, New York

First time here I had a great experience. I usually go to Sephora (eek) but Im often ignored. I was needing a color match in a new foundation and the exquisitely BEAUTIFUL Anastasia helped me find one. She was so helpful and didn't want to give up even though it was hard to match my skin tone! I hope a manager will see this :) read more